Complain about a product or service

Toshiba Computers

Brenda of Muldrow, OK November 2, 2009

On 10-8-09 I called Toshiba because the satellite laptop that I purchased the ac jack inside the computer had slipped (which I later found out from another person who had purchased a toshiba laptop that had already sent hers back to toshiba three times for the same thing) and needed to be repaired they sent me a box through UPS and I sent it in to them they have had it since 10-16-09 and today is 11-2-09. On 10-19-09 they said that it was in repair. On 10-21-09 they said that it was on hold for parts on what they said they were repairing on the 19th did it take 2 days to see that they didn't have the part they needed for it????

I called 10-21-09 and talked to the depot where the laptop was at and they said they did not keep part on hand to fix computer although they were a toshiba repair facility, they said they ordered them as they need them which doesn't seem very bright to me! They also could not tell me when they would receive the part but that it may take up to two weeks to get it. So the same day I called the coporate offices in California they would only let me leave a message on some kind of supposedly expedition line. I left all of they info and they were gonna call me back. A man did call back the same afternoon and said they he would email the wharehouse and find out the expected delivery date of the part and see if he could get it expedited and then would have the laptop shipped next day delivery and he assured me he would call back by the end of the day on the next day with all of the details. I thanked him for his prompt attention and have not heard from him or anyone from toshiba again until today(11-2-09) although I have repeatedly called and left messages and practily begged for someone to please call and give me some info.

Each time that I called I was given the run around no one would give me a specific answer all they done was beat around the bush without giving an answer. They said the computer was shipped out on 10-30-09 and when I called UPS they said they did receive the billing info but that the ship date was still pending. I tried and tried to find out how to file a complaint but the secretary at the corporate office said she could not transfer me to a person that the highest she could transfer me to was the expedition line which of course was no good because not one person would contact me back. Before I have always purchased a Hp and yes I have had to send it in for a repair but I had it back within 10 days from the time UPS picked it up from my house just like they said it would be. I thought that I would try toshiba but I will not make that mistake again I will go back to HP and will not buy another toshiba product again. I will also do everything I can to make sure that people know what they can expect in dealing with Toshiba its products and staff!!!!!!!!

gwyn of cardiff, United Kingdom November 2, 2009

i phoned toshiba help centre up about a replacement charger i explained to ken what happend and what i needed but then he replyed by saying that they do not stock the 1 part i need and too go and buy it.Then i asked 2 speak to a manager Mike Rogers then tookm over the phone call and i explained to him the situation he then told me it was impossible for the 2 parts to have gone ,so then i explained that i borrowd my neighbours full charger and it worked.then i swapped the leads with my leads and it still did not work,he then basically said that i am lying 2 him because its his day job and he should know what hes talkin bout.I did get worked up with him for calling me a lyer and i did raise my voice and i also offered 2 send the leads back to toshiba by this stage i was really worked up and passed the phone to my partener where she tried to explain the situation then mike replyed sayin that the 1 part was not in stock but ken had previously told me that they did not stock the part there we would have to buy 1.He then said he didnt know how long it would take for the second part to be sent out to us which i find very hard to believe as he works for toshiba and the computer company should stock.I paid over 600 pound for my laptop to then be told i have to pay for a part.This is the 2nd charger that has brake, it blow all my electrics i am not happy with the service i recieved today from toshiba.

michelle of Horden, United Kingdom October 30, 2009

I bought my son and daughter a toshiba laptop for christmas in october last year and in august my sons laptop broke then a week later my daughters broke. Toshiba fixed them after a lot of telphone calls and then my sons laptop has broke again and i sent it off to be repaired. Toshiba are sayin its liquid damage and are willing to repair it at a cost of £535 more than i paid for the laptop and if i want laptop back unrepaired i have to pay 34.50 to get it back. The laptop has not been anywhere near any liquids and i think it is a way to get away with fixing laptop. I will not recommend anyone buying a toshiba laptop as the service is totally unacceptable. How can u justify getting something fixed for more than it costs to buy brand new. I saved all year for this laptop and now its broke before ive even had it a year.

Bonnie of No Chelmsford, MA October 21, 2009

Bought a Toshiba laptop L505D-S6947 in July. After 1 month, computer started to fail on boot. Sent the computer back to Toshiba on 9/6/09, and have not received the repaired computer back as of 10/21/09. Repeated calls to Toshiba result in hours on hold, with no definitive answer on when I can expect my computer back. I'm told that the 'part is on back order'. I have also been advised to 'check the website for further updates', which is tough to do without a computer.

holli of Malad City, ID October 15, 2009

I purchased a 2535 sattelite laptop computer from toshiba. The screen is very bad and the computer does not read either the accompanied power supply or the new one I purchased. Hence when the battery depleted, the computer shut off. when I purchased a new battery and installed it the computer made no connection with the compatible new battery.

I purchased this computer for work. I have not been able to use the installed CS4 program on this computer because it hasn't work and you can only download this program twice from adobe. The value of the software is 2499. I have not been able to purchase a second computer to download the software program a second time. Moreover I have not been able to create websites or monitor an existing one for my work as a result of the defective computer.

Amber of Towanda , PA October 15, 2009

My Toshiba Lap top was purchesed at the mall for my brithday, it malfunctioned before the man. warrenty expired. So i called their customer service, they told me to send it in, i did. 2 months later and 20 calls later, i did my usual call in to see when the hell im ever going to get my comp. back(i was in collage at the time) i needed it.. They told my it had been sent, and it was out of there hands now. They told me to call ups because this was the service they had used. So i did... ups gave me a tracking number, i tracked it untill TN, i think, i know it was a southern state. Any ways for 2 weeks i kept entering this trackin number at ups.com, and it kept telling me this same checking point, it hadnt moved, where ever it was. So.. i called ups to ask why my computer is still delivered, and if they have any information about it. UPS told me it had been delivered!!! i immedently replied TO WHO!! and WHERE!...... to make a long story short i had to file a police report, and ups investigated and one of there drivers admited to delivering it to the wrong address and not reciving a signiture. So UPS had to buy me a new computer, i completed the correct forms and they were sent to Toshiba, and it was up to them to replace my computer. 1 month later, They sent me a RECONDITIONED!!! Computer.... so in the end i paid full price for a used computer, that the wireless lan switch did not work,and there was no reboot disk with it. i noticed this mins. after i took it out of the packaging... i called toshiba, FURIOUS!!! and all they said was.... send it in...... for repair... they said they would not replace it. I will never buy from them again, and i hope this never happens to anyone.

Heather of Houston, TX October 7, 2009

I am having a problem with my brand new Toshiba laptop. I called for help and was told to call another number. After a long period on hold, I finally reached someone without enough English fluency to understand the issue. I was told that someone who knew how to fix the problem would email me. When I asked to speak with someone who could help me now as I am traveling and require my computer for work, I was put through to an exteremely rude supervisor named Jessie. Having spent 40 minutes on the phone, I have received no help whatsoever. I will not buy a Toshiba again in the future if both the product and service are so poor.

PETER of VAIL, COLORADO, CO October 7, 2009

I purchased a Toshiba Satelite in April of 2009. The left click button broke (not the switch but the plastic button itself. I called to have warranty repair it. I was told by one shop it was covered and by another shop that it was considered normal wear and tear and wasn't covered. I was passed around to so many people at Toshiba that I felt I was on a Merry go Round. Final answer? Two to 4 weeks depending if they actually had the part at the factory??????? Finally, I found a button/cover on E-bay for 9.00. I ordered it; installed it and sold the computer for a 400.00 loss on craigs list. Went and bought an Apple. I am very happy with it and the service is unbelievable! I am on a college board and I will let my experience be know the next time we have a procurement for laptops. PC

Siska of Upland, CA October 2, 2009

We purchased a Toshiba laptop L305-S5946 from Costco on July 19, 2009. The system has failed twice in 2 months. It doesn't come with any O/S recovery CD. However there is factory system recovery installed in the computer, now we know why - it fails every month! It takes forever to recover. DO NOT BUY this product! It wasted lots of our time to fix this lemon product.

After reading so many complaints from other people, I think TOSHIBA should NOT have license to sell their computer in USA any more. It cost us about 700 for this lemon Toshiba laptop for only 2 months usage!

Juan of Longmont, CO September 29, 2009

I have bought the toshiba LapTop Satellite L 300 on June 15 2009. And Toshiba offered me free Toshiba ballestic Polyster Carrying case which first I have pay the amount of 69.99 I was told by toshiba seller that I would get back in rebate the 69.99 after i completed the deal in buying my toshiba Lap-top. So once I completed buying my Lap-Top I have send to Toshiba Rebate Center the following Items to get refund my 69.99 Toshiba Rebate code, the recipts from Lap-top and the carrying case, and rebate forms, I mailed prior to July 30 2009 to Toshiba Fulfillment Center PO Box 752513, Texas 88575-2513. And i have called to rebate center to follow up that I have mailed all requirement documents in order to get my money back of 69.99 so I spoke with customer service Rep. from rebate Center I was told that will take from 4 to 6 weeks to get my rebate money.

So far this is the end of September 2009 and I been sending faxing again and again my receipts because according them always is missing something. it seem that Toshiba rebate Center do not want to reinburse my money. And today September 29 2009 After I have faxed my receipt I called to rebate center to talked to with Supervisor and I was told that it will take 10 day to process my receipts, I asked her if she has recieved all documentes that I have faxed again, and she told me, she does not know if the fax went thru because when customers fax their receipt goes to diferent department, that was the reason takes 10 days to process. This answer for me is familiar en 10 days I will call them, again they will tell me that I have not send the receipt this is the real story about Toshibas Rebate Program.

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