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Toshiba Computers

Bruce of Murray, UT August 1, 2006

Bruce of Murray UT (08/01/06)
My Toshiba laptop shut down and will no.t reboot. Best buy has been no help in getting this problem resolved. Toshiba seems to think it is my problem very frustrating working with their customer service.

Robert of Pawtucket, RI July 29, 2006

Robert of Pawtucket, RI (07/29/06)
I have a 2002 Toshiba laptop that has always been hard to open but now something inside the hinge is not working correctly.  The Toshiba person I complained to and sought info from pleaded ignorance of the problem and described it as a hardware problem and since I am out of warranty, they are not responsible. 

Without the use of silicon spray on the hinges I would be unable to open my computer.

Nora of Bronxville, NY May 21, 2006

Nora of Bronxville NY (05/21/06)
I had purchased a toshiba satellite tablet pc laptop from this company and it had to be serviced three times with many different defects! The first defect was the port in which the charger is placed on back of the machine became loose and prevented my laptop from being charged. 3 months later I had to send it back because the bottom of the screen cracked open (while i was in the middle of my english class!), the charger started coming apart and the stylus pen for the screen broke.

I was suppose to go pick up my laptop but Best Buy said that they had to send it back the same day it came in for service because the screen was dim. in other words it was not working. I asked if they can replace my laptop and I was told that they didnt do that. I am a college student without my laptop and starting summer school. I am sick and tired of sending it out and waiting almost a month for it to return. I had to scramble to have my research papers done at the computer lab in school. Luckily I paid the 300 insurance at Best Buy.

Jagdish of Ypsilanti, MI May 16, 2006

Jagdish of Ypsilanti MI (05/16/06)
bought a Toshiba Satellite M35X-S109 notebook about 15 months ago. This is the 3rd time this laptop has had the same problem, and Toshiba is not treating this issue any differently from when it happened the first time. Each time this goes in for repair, its gone for 1-3 weeks. I've had the laptop repaired by the Toshiba authorized repair center in Ann Arbor,MI along with the Notebook Depot where the laptop is mailed in, and neither of them have made a difference.

Right now I'm left with a non-working laptop, so I guess I have no choice but to send this laptop back to Toshiba so I will be able to get some use out of it. I really don't want them to perfom the TEMPORARY fix, I'd rather have them replace the laptop with a totally different model altogether. If they don't do that, I wouldn't mind getting my purchase price back, if possible.

Larry of Huron, OH December 15, 2005

Larry of Huron OH (12/15/05)
We have been given the run-around by Toshiba repairs for a new notebook that we had for 2 weeks. It stopped working--keyboard, touch pad, system board. We were instructed to send it to the Toshiba Repair Center in Lexington, KY. You know the story from there: countless calls, checking the Depot on-line, complaints to company relations. Parts on order overseas, weeks of delays...

Basically this is what they say, Toshiba has no returns policy. Which means they will not replace your damaged and malfunctioning computer no matter what. They will just keep trying to repair it. They won't take it back and replace it with a new one that actually works. We understand and apologize for your inconvenience, but... We still have no notebook...and it will be a month in repairs.

We spent 1,200 and are without a Toshiba (remember that name) notebook. 

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