Complain about a product or service

Toshiba Computers

Scott of Annandale, VA November 25, 2009

Like other people I have having trouble with my Windows7 upgrade and the Depot repair. After 6 emails and 2 calls I was told that the upgrade will arrive at some point. Given the other experiences with Toshiba I have trouble beveling this.

Toshiba shipped me a defective laptop. When I contacted them they sent me to a local repair location. When I got to the local repair shop, they told me that couldn't do the repair. Toshiba then informed me that they were reneging on that portion of the warranty and I had no choice but to send it in to the depot. After they sat on it for a few weeks I filed a BBB complaint. Along the way, after a few more calls to Toshiba as several circular answers from various people and several more un-returned calls, someone calls me back to tell me that one of the defects on my laptop was not going to be repaired. The Toshiba BBB rep assured me that it would be fully repaired. Fast forward another week or so and they ship my laptop back on the last day before the complaint needed a response. It appears that they did not do anything for the month+ that the laptop was under repair. Still has same defects.

Still fighting. Contacted the FTC and CA attorney general office to file complaints. Both of these offices need to see a pattern in-order to investigate further. Recommend that other people who believe that Toshiba has operated business in bad faith contact the appropriate government offices.

Mohammed of Doha, Qatar November 22, 2009

I was having a sound issue with my Tohsiba laptop U400-157,When I connect headphones it doesnt work but when I remove the headset I can hear the sound,Laptop speakers are working fine problem only when i connect my headphones,

I have submitted my laptop to redington qatar 12th of November and they said it will take 3 days to check and let me know what has to be done,When I called back they said, motherboard need to be replaced,and advised me to take the backup of my laptop, I took the backup and given back to them on the Monday 16th November, they asked me to collect my laptop on the coming sunday that was 22, but when i called them last thursday they It will take another 4 to 5 days, They dont even reply to their email which is when i try to reach them, They never pick up the phone, I am writing this email as not a complaint but I would like to inform Toshiba about the irressponsibility of the dealer.

Winston of boca raton, FL November 20, 2009

I think someone at Toshiba monitors your site because of how rapidly things changed after posting my complaint. Immediately (and based on my prior experience with Toshiba - MAGICALLY) a Windows 7 disk is now on it's way to my house. Wow. Accident or design I don't care. Thanks for posting my complaint.

AnnMarie of Las vegas, NV November 19, 2009

8/10/09 We bought our daughter a Toshiba satelite laptop when she was in the library of the college her powercord "sparked and split the wires"? She called in the next day and sent her another one 10 days later which was the wrong fit.She called that evening10/28/09, The rep on the phone new immediately they sent the wrong cord.They told her the mgr had to approve it and it would take 5 days til they reship it. My Husband called on 10/6/09 and they said we would have it by 10/17/09 we still have nothing. They told my husband he couldn't speak to a supervisor because they are Protected from all their incoming calls. This is Ridiculous. Can we just get a Powercord!!

Thomas of Washington, DC November 18, 2009

I purchased a Toshiba Satellite P-100 in June 2006. It arrived without a power cord. It took 10 days to get the power cord. Then it crashed and displayed the blue screen of death after operating two days. For 3 years and 5 months since then, it has been returned a half dozen times to Toshiba repair depots, each time coming back to me inoperable. The most recent time, the Toshiba repair depot removed the MS Office software I paid Toshiba to install, and when I complained, they suggested I go out and buy a new copy. I have already paid Toshiba for this software!

Toshiba refuses to stand behind their product, or send me a new computer to replace the one that has not worked three days in more than three years. Toshiba Direct says, "Ask Customer Relations." Customer Relations says, "We cannot do anything unless the repair depot declares the machine unrepairable." The Repair Depot says, "We cannot send you a new computer. That's Customer Relations' call." They relish the opportunity to fob off responsibility on some other division, with NO ONE at Toshiba willing to stand behind their product and replace an obviously defective product.

PLEASE DO NOT EVER PURCHASE FROM TOSHIBA. I will not, never again! I am out 2,200. I paid that amount over three years ago for a Satellite P-100 loaded with Windows Office SBE 2003. I have never received the product I paid for in working order, and have spent hundreds of hours talking to representatives of Toshiba and months sending computer back to Toshiba repair depots 6-7 times.

J of Tustin, CA November 17, 2009

I purchased a Toshiba Satellite Laptop in 2004 for a thousand dollars, with a 400 rebate. I sent EVERYTHING they requested, and on time. I cant express enough how badly i still need those 400, even now 5 years later! I would really appreciate a lawsuit made against them, to force them to pay all the rebates they have ever owed to people!!!

Winston of boca raton, FL November 17, 2009

Nonexistent Customer Support at Toshiba. I bought a Toshiba laptop L505 back on 9/2/2009. I purchased it at CompUSA (in Fort Lauderdale, Florida) due to the fact it had in store advertisement that it had an upgrade offer to Windows 7 for the price of shipping. I confirmed with the sales person that I could get an Upgraded disk but it would not be until Windows 7 was released.

After much trouble and back and forth threads with support I finally got them to confirm that I sent them a valid proof of purchase back on Oct. 5 2009: "Dear winston, Thank you for your order. Your proof of purchase has been approved and your order will be shipped on or after the general release date of Windows 7. We will send you another email notification once we ship your order. We will also post updates on our Windows 7 website in regards to the availability date of the Product . You can also view your order status on Track your Order page. Please allow up to 24 hours for status updates to be reflected."

I checked my status for about a month on and it has recently change from "Accepted" to "In Process". But no one in customer service can define what the status even means so it's useless. I have been in contact with many different "customer support" people at Toshiba. Most of them can not give a straight answer to any question.

I want to know when I can expect the Windows 7 disk. The latest answer as of November 17th 2009 was "within the next 60 days". However, I have heard this same answer many times before so I guess it's always "within 60 days". A month ago, I will receive it within 60 days, and a month from now I will receive it "within 60 days". They always tell me to resend all of my same info to their customer supper email at windows.

I guess I will just keep resending the same info and complaining until a Windows 7 disk shows up at my door or at least until I generate enough work in customer service man hours (say 5/hr for outsourced Phillipines/India cost of call center support) say times 100 hours of talking to them on their support line and at least they won't have made a profit on me.

I am really frustrated with Toshiba. No one can even tell me if I will get the 64 bit version of Windows 7 that I was originally told I would get by CompUSA and Toshiba customer support early on in this debacle back in September. Bottom line Toshiba stinks in the customer support arena.

I am forced now to take many extra hours to install all 32 bit versions of tools and software libraries. I will later have to duplicate this work when I finally get the disk since I will have to reinstall the 64 bit OS and all of the tools again. That is if they send me the right disk with a 64 bit Windows 7 which so far no one at Toshiba can tell me if this is the version I will get or not.

They really do not seem to know. They just keep telling me to resend all of my info with the laptops serial number and proof of purchase over and over again. Currently I can not load some of the 64 bit software tools I need to do my work for some of my clients. I am a programmer and am stalled in upgrading the memory to 8 gigs also. This is affecting the money I make.

Osman of Rutherford, NJ November 11, 2009

I sent the following e-mail message to Toshiba repair department: My laptop did not work even a single second after I received it back from repair. Even though it is out of warranty period now, you should repair it without charging anything since it was in warranty period back then (8/10/2009). You will see that I was not able to use it after I received it. (I was not able to deal with this issue up to now since I was busy with a major health problem of my wife including serious surgical operation and its complications).

And I have received the following reply: We apologize but we cannot authorize a repair since it has been since Aug 2009 that we last had it. You can contact customer relations to see if they can provide an alternative their phone number is 888-.

I have just contacted customer relations. Even though I explained that the laptop did not work even one single second after I received it back, I was told there was nothing to do about it since my laptop was out of warranty and I would have to pay 425 for a repair which is almost a cost of a new laptop. I will face to pay 425 for an unsuccessful repair done by Toshiba or buy a brand new laptop for 600-700 preferably not a Toshiba!

Ronny of Northridge, CA November 11, 2009

Dear future Toshiba buyers! I bought a Toshiba laptop M205-S4806 from Circuit city and the package didn't have the recovery disc inside. They legitimately create a situation that you probably can be phished by their policy and regulation, so then you have to pay the extra fee to get the recovery disc later on. I called many times to the customer relations but no accurate response I received, after that, I called to the corporate office in Irvine, California but I was recommended that "it doesn't heart you to pay 24.95 for the recovery disc." Well, this is how Toshiba America represents itself as an organization! A profit based organization that can make money out of anything!

T of Omaha, NE November 9, 2009

Purchased a Toshiba Satellite L3550-S7815 laptop on 8/15/08. It started failing early in the summer of 2009. Sent it in for repair twice while under warranty and was told nothing was wrong. After warranty expired, the laptop failed completely. An outside computer specialist diagnised it as a defective motherboard. We spect approximately 800 on the initial purchase and will be spending several hundered dollars to repair it.

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