Complain about a product or service

Avon Cosmetics

Deborah of Austin, TX November 22, 2009

I purchaed Avon face cream from a friend at work. I used it as instructed and the next morning my lips were red and irritsted and this developed into blisters and scabbing that lasted a week. I did not apply the product to my lips but a little on some fine lines around the mouth. I stopped using the product (it was in red packaging and advertised as Reversalist Renewal Serum and Night Renewal Cream. I then tried another product that didn't sound so strong - Ultimate contouring eye and and Age Repair day cream. These products were worse! I avoided my mouth area but woke up with red, swollen and blistered lips. They have been like this for TWO weeks now - cracked and bleeding. My pharmacist recommended Benedryl and said it would have to work its way out of my system. This is ridiculous. I have never had a reaction to skin creams in my life and I am over 50. Avon needs to be responsible for this harm.

Dolores of Lexington, KY October 7, 2009

I am an Avon Representative for Avon Products Inc. and operated a Licensed Avon Beauty Center. To explain the issue at hand, it is necessary to understand how AVON (the company)operates. To operate a LABC (Licensed Avon Beauty Center) an Avon Representative must have two accounts; the Licensed Acount for the business and the Representative Account for leadership purposes. For both accounts to be active, both accounts must be up to date ie. 'balance due' and an order must be placed within 6 weeks. Here is my issue: I operated my LABC business for 1-1/2 years. In July 2009 I opted to shut my business down because I was going further in debt. Once I shut down the business and sent back the products, my problems began. At the time of opening my business it was agreed with AVON Product Inc and myself that any product not sold, could be return and that my cost would be fully re-embursed and through- out the duration of my business, I have returned product without issue until now.

Normally,AVON's proceedure is that all returns will take up to 6 weeks to process and then credit to the account will be made. Well I informed AVON I needed a check rather than a credit because I have outstanding credit card balances, due to stocking my kiosk of Avon products. I returned my products on July 20th which they received on July 22nd. Remember I said both accounts were closed pending credit?? Well since then the "Representative Account has re-activated, which is the account that has no connection with the returns but the LABC account remains closed. While I do not owe any balance on either of my accounts and I cannot get anyone to activate my account, and because my account remains closed, I cannot have access to the return credits. I'm told over the phone it is at what seems to be a mistaken amount, way less than what should be the dollar value and it has been way over 6 weeks. I have called and talked to many, many, many customer service reps. who tell me they will have someone contact me back, my district manager that is suppose to be handeling this matter has not returned information regarding the reason the account remains closed and time just keeps passing and passing.

Here is a company that is suppose to be out for women, small entepeneaurs, here for you and has your back. Well let me tell you it is the furthest thing from the truth. AVON is a company that only cares about AVON. I personally would never recommend this business to anyone. Hold on to your money!! I would women to know it is not what it is cracked up to be. You know that second account they expect you to keep? Well they do so and expect you to place orders off it so you can enhance your leadership and yet you cannot use your Business Tax ID. which clearly sends red flags to Tax Revenue, your earning percentage is not at your business level, your paying double charges because your basically forced to order off two acccounts......like I said AVON is not what people think it is!! Thank you for getting the word out and letting other women know what they may be in for.

Kimberly of Argenta, IL October 3, 2009

I am a traveling RN-while on assignment in Crownpoint, NM I purchased/paid for: a Minnie Mouse "Miss Fabulous": pajamas & bag & watch from an Avon Rep Tinacya K -I returned the watch (didn't run) & pajamas (too small) & the bag was back ordered--I paid for all & requested another watch, larger size pajamas & the bag -Avon Rep took my receipt & I never heard from Avon Rep Ms. K again--I called many times & got a voicemail machine--her mother was told about this situation & she said she would speak to Ms. K but never heard from her again either

Gale of Mesa, AZ September 21, 2009

I ordered 5 products on line as my rep instructed me to do. I was suppose to buy one get one .99. The add was on line and my rep saw that I had done something wrong and call into Avon and straightened it out. I was suppose to receive 3 full price products and get 3 for .99. The order I received was for the original order as I had filled out. Not only was the order wrong but they charged me for shipping which they were not suppose to do. So the product was not satisfactory, and I never got the sale items, and I was charged shipping.

So I was going to send it back and wrote to Avon to see exactly what I should do as in the labels it said to call in as sometimes we may not have to send the products back. All she said was to send it back and follow the directions provided. So I had to go to the Post Office and mail it back at 10.35 my expense which I thought for sure they would reimburse me. 2 months later my visa was credited only the product amount and the tax amount. So I called and asked why I was not reimbursed the shipping amounts to/from and she said if I don't like it and nothing was wrong with it then they don't pay. I told her just what I mentioned in this note and to no avail. So I was very upset with this 10+million dollar co. I really feel that if you order a product and its not what you thought you were going to receive then total out of pocket should be reimbursed.

I should mention that they said they could not find where the .99 deal was on the online add but my rep saw it and the rep she talked to at Avon saw it and I saw it. I felt that this is totally a misrepresentation on their part and their customer service was lacking and if this happened to me how many other poor souls did this happen to that simply don't have the energy or knowledge to report it. Avon should be ashamed.

Giovanna of Fitzroy Nth, Melbourne, Australia August 3, 2009

The product...'ANEW Alternative, intensive age treatment' resulted in my neck and face breaking out in a bright red rash. Applied Sunday evening 2nd Aug '09 and the rash is still evident today 4th Aug '09 but fading. I have never before ever been allergic to ANY cosmetic.

Irene of Coral Springs, FL July 23, 2009

Our booster club for School band had arranged for our band members to do a fundraiser with Ms. J selling avon products to earn money for their band. At the end of the sale we wanted to just keep our portion (35% of the sales) and send her the money we owed her. She told us that we had to send her the entire monies collected and that she would reimburse us our portion. To date we have not received our portion, which came to 424.09. We have tried to call her a few times, left messages, and to date she has not returned any of our calls or lived up to her agreement. At this point we would like to also contact Avon to report this but we do not know what avenue to take to do this.

Benita of Greenville, SC July 22, 2009

I ordered Curves For Women Wide Width Sneaker for 39.99 plus tax. I was not given my Curves Free Coupon for 30 days free. Also she did not deliver the Avon my son picked up my order at her house. I told my son to tell to deliver to my house next time she said that if i wanted the Avon delivered to my house I would have to pay extra. I would like my coupon and someone needs to tell her she is not suppose to charge extra for delivering the Avon ordered.

Diane of Oceanside, CA July 20, 2009

I need to contact Avon Product District Office because the lady throws each avon magazine book at each drivewalk or sidewalks at residence homes and I wantit STOPPED and it has no solicticing sign on our property posted and causes alot of littering all over the place when wind comes up.

Karen of Southend-on-Sea, United Kingdom June 29, 2009

I tried Anew Rejuvenate day and night cream and to my surprise i had a reaction of a hot burning rash. Initially I was unaware that it was the cream which caused my discomfort so i used it for 1 week. I was advised by my Avon represtative to fill out a complaint form. Today I have received a letter from ADAM COLLINS informing me that AVON used only the best ingredients and that the allergic reaction was no fault of theres and that it was my skins fault.

I was not trying to get anything other than a good old fashioned appology.I think Avon should reveiw their customer services and wonder what on earth Adam Collins is paid to do apart from cover their backs! Is he their {representative relations} whatever that is? or possibly their lawyer.

The company STINKS and i just want to say that i never complain but is SORRY so very hard to say!

mrs of sheffield, United Kingdom June 26, 2009

i use to work for avon, but didnt recieve the correct products alot of the time, customer complaints didnt get sorted properly, so i ended up being out of pocket most of the time. prior to me leaving avon, a customer had a faulty clock, i informed avon of this, only to be told to return the product only in between numerous phone calls and passed frm piller to post, i left.

ive since e mailed avon, to be told to return it and i would be reimbursed. i still havent been reinbursed? im really annoyed with all the phone calls and e mails. the product was returned weeks ago. i will never work for them again, due to them not treating you with respect, no proffesionalism involved at all. me being inconvienienced at having to pay the customer back out of my own pocket and ive fellt very embarrased.

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