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Denise of Wadhurst OTHER (08/21/08)
all I waould like to know is how to use the product. (Anew Clincal advanced retexturising peel) no matter how much i google it, it only comes up with reviews and such which is driving me mad. I would like to know (once a week? 10 minutes? anything would be great as i only received the tub and nothing else, it might already have exired, I can find no proper knowledge of this product. This has caused my long pause in buying avon products.
Mrs of Carlisle OTHER (08/11/08)
i love to order from avon but when i do get a catalouge from a rep and order products they never come back with what i have orderd. this is very dissapointing to me as i love the products and would always place an order with each new catalouge. not that the products are wrong i just never receive any product at all.
Peggy of Lawrenceville NJ (07/15/08)
I order a few things and have called over and over again to receive my orders, and they have never been delivered and I keep getting the run around that it is on back order...it has now been over 2 month and still waiting for my products.
A lot of time trying to find and get my products, at least 5 people told me they were being shipped and I never got them. I was a rep..and quit b/c this is a HORRIBLE company!
Betty of Cuyler NY (07/06/08)
I paid the previous account off to a collection agency about 2 years ago and now they are saying I owe them the money. I'm not going to pay them over for something that was paid. Is there anyway I can fight them over this.
I want it taken off my credit report when it's a lie.
Karen of Ocala FL (06/30/08)
On Sunday June 29, 2008 I was at work and I reapplied my lipstick. I felt a sharp pain on my lower lip. When I analyzed what had hurt my lip I realized there was a little piece of plastic or it may even be glass in the center of the lip stick. Of course I cannot use the lipstick because there might be more in it. Plus I want to show someone exactly where the sharp object was in the lipstick. I e-mailed AVON and two people who did not even read what I wrote responded so off the wall.
I copied the e-mail conversation into this box for you to read.
I PURCHASED A LIPSTICK FROM AVON THAT I HAVE BEEN USING FOR ABOUT 6 MONTHS. I FINALLY GOT HALF WAY DOWN AND THERE WAS A HARD PIECE OF GLASS OR PLASTIC THAT CUT MY LIP. I USED IT AT WORK IN FRONT OF PEOPLE SO I CAN TELL YOU IT CAME RIGHT FROM THE CENTER OF MY LIPSTICK...KAREN
Hello Karen, I've read your message about the product experience. My name is Angelo D. and I'm happy to help you. Thanks for letting us know about the allergic reaction you had after using the Lipstick. Of course, you'll want to stop using it right away. Depending on how you feel, you may want to check with your doctor. Besides treating you, he/she can do patch tests to find out which ingredient caused the reaction....
Did you even read what I wrote, I was cut on my lip by a little piece of glass or very hard plastic that was in the middle of my lipstick. I have witnesses that it was there as I used it on my lips. I kept the piece of plastic and I kept the lip stick. Of course I will not use it any longer because there could be more in there. Please contact me with a sensible response like you actually read what I wrote. thank you! Karen....
Hello Karen, Your disappointment about the unpleasant product experience concerns me. My name is Steven M. and I'm here to help you work through this. Thanks for letting us know about the allergic reaction you had after using the Lipstick. Of course, you'll want to stop using it right away. Depending on how you feel, you may want to check with your doctor. Besides treating you, he/she can do patch tests to find out which ingredient caused the reaction....
Cathy of Buena Park CA (06/15/08)
Avon is charging me for products I never received. The last order I picked up at UPS, there were 5 boxes & only 1 box had anything in it, which were 10 books. They said they would credit my acct, but instead they have sent it to a collection Agency.
Sent me to a credit agency
Miriam of Bronx NY (05/30/08)
AVON has no customer service. When returning products ordered online, you are instructed to send an email to avon for instructions. This email address is a farce -- a reply is never received. Not even its CEO, Andrea Jung, replies to emails.
After waiting one month for a reply to my email, I finally mailed the product back.After 15+ years of being an Avon customer, their lack of concern for customers has prompted me to stop using their products.
Hamad of Dammam SC (05/07/08)
dealer take my money and they did not send me the offer that they promised to send to me .
Hamad of Dammam OTHER (05/05/08)
they told me if i buy by more than 250 SR they will send me samples and campaign booklet by only paying 100 SR so i payed them for my order + 100 SR to be a member but they lied to me they did not send me any samples or campaign so how can i order again . when i talk to them they start blaming each other.whoever i do not want to deal with Binzagr Avon any more
Lee of Apo OTHER (04/26/08)
I have ordered from Avon for years without a problem and I like their products. My last order was to be mailed to my APO address. For some reason the Avon website wouldn't recognize my zip and I kept getting error message saying to correct it but it would NOT accept my correct zip. They suggested an alternat zip which was close so I figured with the Company name, Unit number, etc, my package would get to me. When I saw the confirmation the only address they had used was my name and the incorrect zip. THAT'S ALL!
I immediately sent an email to customer service. Two days later I received a reply that the order had been shipped. I replied there was no way that order would reach me the way it was addressed and what could we do about the problem. I received no answer. I wrote again several times and still have not received a reply. The order was for approx $200. And I wanted the products or I wouldn't have ordered them in the first place. If you want to do business with a company that has a customer service dept that will really help you, don't bother with Avon.
I'm out $200 and won't have products that I wanted.
Denise of Smithfield RI (01/21/08)
I used the product from a sample. I used it in the morning, that evening, and the following morning. My face/neck became severely swollen, hot, numb and itchy. After a day of not getting better I went to work and my employer told me to take the day off and go to the doctor. The doctor told me not only did I have an allergic reaction, but I got a chemical burn from this product. I had to get a shot of Decadryl (or some steroid) and have to take a tapered dose of Prednisone for a week, as well as Zyrtec. I am 40 years old and have never had a reaction like this to any skin products. I would NEVER recommend this product to anyone.
Missed one day of work, facial pain/disfigurement, itching, severe swelling, rash, purchase of two prescriptions and doctor's visit.
Kaydee of Lebanon OR (12/26/07)
My daughters used an Avon product to cleanse their faces and had it on just long enough to spread it around and rinse it off. the oldest daughter said her face was burning, but it didnt bother her so much, but her face did turn mildly red and lasted till morning, on the other hand the younger daughter was in agony immediately 2 seconds into putting it on and we couldnt seem to wash it off any faster...We kept running cold water over her face to try to relieve the burning feeling, she then calmed finally and went to bed.my husband came home around 3 in the morning and asked what the heck had happened to her face and he stated her skin is melted what happened. her face was weeping with a clear puss and she appeared to have bad steam burns.I took her to the doctor and her face was covered in greenish brown dried puss patches, he put her on meds and cortizones- she has red scarring that is not going away, and all avon said is to return product and they would refund it, and they would send me a questionaire- that after 4 weeks still has not arrived and that I should not of used this product on children. I told them I read the label and their is nothing that says children can not use it. There is nothing about age on it period.They will not get the product back...i have hopes that an attorney can have this tested or something...My child had 2nd degree burns from The Anew retroactive 2 in 1 cleanser so beware...Also i told Avon that they need to put a warning label onit, and the gentlemen said i should know better then to use that on children...Hmmm...What a nice guy huh?... Also Avon needs to hire phone help that speaks clear and fluent English- as if I wasnt already frustrated enough!...Any suggestions anyone? My daughter had no insurance as my husbands been off work 9 monthes due to medical issues and lost his insurance and Avon wants me to pay for my order, and all my customers want their money back as they are afraid of Avon stuff now...I told them as soon as i sent it back and was credited for all i would send them the money, but they needed to address the large medical and prescription bills i have from their product harming both of my children...Oh i put this on my face and it started burning as well...I wanted to see..so i applied a small dot on my face and sure enough...hello- felt like a stove burn...So i cant imagine what a large amount would feel like...My poor children...
I have doctor and prescription bills,and no insurance coverage.My daughters face is scarred with red patches now. she has 2nd degree burns from this avon cleanser!...
Rose of Staunton IL (12/21/07)
I ordered a product from Avon, and I only got an order number or receipt. Not an order confirmation--nothing. It's almost a week now and haven't heard anything about my order. I tried to email them several times but no reply. I was so disappointed in them; before it only took 3 days to receive my order. I promise to myself, I will never order anything from them. Never.
Kristen of Easton PA (11/26/07)
I have injured myself using Avon's ADVANCE TECHNIQUES Intense Repair Hydrating Conditioner. I was in the shower and when the conditioner would not come out, I pressed the bottle down into one hand and squeezed hard to get the conditioner out. The bottle bent in half forcing the lid to half pop off, and during that time the bottle slid up my arm cutting my wrist in 3 places from the sharp cap. It was very close to my vein and bled a lot. It was deep enough where there will be permanent scarring. Avon should change the bottles their products are in.
Ashlynn of Webster TX (11/15/07)
On November 7th, I was charged $11.99 from the company called TLG/GreatFun (Trilegiant). I did not authorize this debit to my ATM credit card and have never heard of this company. I called my bank to dispute the charges and to gather more information. Because the charge was still pending there was nothing (SO THEY SAY) they could do until it was posted. They gave me the company's 1-800 number and assured me that if it continues they would credit my money back and change my account number. Before I called, I did a quick Google on the company. All I could find was Credit Card Scam, Rip-off Company, etc....
After calling the company at 1-800-242-7771, they asked me for my name, address, phone number, etc..... I told them that I wasn't giving them any additional information. They put me on hold forever until I got Mark Wright, Supervisor. He said that by making a purchase through AVON Online and accepting the DISCOUNT, I authorized 1 month free membership to TLG. I always check NO for subscriptions on everything. I never got notified or had any confirmation of this membership from AVON or TLG (Trilegiant). I don't appreciate AVON sharing my personal information to a third party. I can find the same items as Avon's at Wal-Mart for a cheaper price! Avon has seen the last dollar I will ever spend on their products!
Lost of money and personal information has been share to several companies.
Joanne of Rock Springs WY (10/03/07)
I sold Avon products to customers for almost 7 years.Avon billed me for items shipped of $322.79. Customers refused their orders due to constant shortages of items ordered. I could not pay for my order in full as Avon requested due to nonpayment from my customers and I had to return 41 items to Avon totaling $512.57 (retail) for credit. I also sent them payments from my checking account totaling $126.79. This resulted in an over payment to Avon of $184.33 which I requested Avon reimburse to me.
Avon has only credited my account approximately $145.00 and they are still demanding I pay more or my account will be turned over to a credit bureau which in turn will ruin my credit further.I constantly tell them I do not owe them any money.
My DM, Jackie, has been notified of this matter and I have filed complaints with several agencies and have called/emailed Avon on numerous occasions. To date Avon has not responded to my requests.
I have been harassed by mail and phone calls, threatened by letters and embarrassed to tell my customers that their orders are on hold for my so-called non payment per Avon. Avon has now put me on non active representative status meaning that I cannot earn monies by selling their products until I pay more.By using these unfair practices, Avon has denied me the opportunity of earning income to supplement my Social Security benefits and the opportunity of advancing to a higher commission level as an Avon Representative.
Stephanie of Houston TX (10/02/07)
Well, I can only tell you that I am very very uneasy with the lack of professionalism Avon the company for women has demonstrated in the last couple of weeks. I re-signed up as a Avon Rep and through 3 capaigns straight, everything was running smoothly. I submitted my campaign 20 order and when I checked to see the order status, my order had been place on credit review. This I didn't understand since I had a credit of 160.24 due to me overpaying Avon just so that I could have money in my account to pay for my submitted orders in the future.
I was told that my account was no longer able to sell avon due to a previous account of mine went to collections, however; the account was paid off. The amount was 60.53 I was told. I had to notify all my customers and tell them why I could no longer be their representative.
Ana of Lorton VA (07/28/07)
I signed up with AVON a few months ago because I needed to make some additional monthly income. I chose AVON because my primary job requires me to travel alot therefore I needed something I could do to make extra money but that would work around my travel schedule. What this meant was because of my traveling, there would be weeks I would not be selling AVON products at all, especially during the summer months which is when I travel the most. But the person that hired me assured me this was no problem, I could sell AVON products as I chose to. Everything started off fine, however about a month into the business I went to Las Vegas for a week of training for my job. When I returned home there was a box on my porch from AVON. I thought it was weird since I hadn't ordered anything before I left. When I opened the box there were about 20 AVON catalogs. I didn't think much about it until I went into my account a few days later and saw that they had charged me for the books. I was a little upset that they had sent me these books without my having requested them and then charged me for them. But I paid for the books and let it go. Well about two weeks later the same thing happened again and a few weeks after that it happened again. So finally I got fed up and called to complain and was told that one of my uplines (I forget which one because there are several) had ordered the books for me. I told the representative that I did not authorize anyone to order books for me. She told me that I didn't have to authorize it, the managers had a right to order books for me. At that point I got very angry and told her that if the managers have the right to order them then they also have the right to pay for them because I wasn't going to. She deleted the charge from my account and transferred me to the managers voicemail that had ordered them so I could tell her not to order anymore books. A few weeks after I left the message my AVON account was closed. This was fine with me because at that point I didn't want to work for them anymore anyway. I later found out that this ordering of books for the sales representatives is a tactic they use to pressure you into selling. When you go a week or so and don't place orders, they order these books for you to force you to get orders. So new Reps beware!
Sara of Denair CA (06/27/07)
I was supposed to receive a refund. I received their blue postcard which states that the refund would be sent within 6 to 8 weeks. I have waited longer than the expected time. It’s been nearly 10 months, and I have not received the expected check. I am counting on those funds, and can not reach anyone by phone who can give me a straight answer. I have proof of correspondence which has been forwarded to the company, and I have delivery confirmation.
Lisa of Tucson AZ (05/06/07)
I had been an Avon Representative three years ago, and got scammed into doing an advance order of Anew line and wrinkle corrector. I purchased 25 because I was told the advance orders will increase your sales. I only ended up selling about six and wanted to return the rest so I wouldn't get charged. My District Manager told me I couldn't return them because it was an advanced order product. I then owed Avon Over $510.00 which they wanted in full. My account went into outside collections and I finally paid it off about a year ago.
Then in March 2007, I had a friend who sells Avon sign me back up. For two campaigns everything was ok. Then all of a sudden in the third campaign, my order is put on hold, with no explanation given. I had already paid for my previous order on time and had no idea what was going on. Finally the girl who signed me up called me to tell me that my account was closed due to my previous account going to outside collections, an account that I paid in full. I had to notify all my customers and tell them why I could no longer be their representative. My Daughter who loves Avon was so devastated because she was my helper and I was splitting my earnings with her. I really like the company but I believe this was a really rotten thing to do. I could see if I never paid my previous account off but I did and I have the paperwork that shows it was paid in full.
Dr. Carol of Tucson AZ (03/02/07)
I ordered a number of products for my daughter on February 11. I charged the items to my credit card, but I never received a confirmation and therefore, never had an order number. This was my first (and last) experience with Avon, so I assumed they did not email confirmations. After nearly two weeks, the items had not arrived, so I emailed customer service. The never replied. I then tried to call, but I could not access customer service without an order number, which I never received. So, A week later, I emailed again. Still no response. I then called the corporate number and the person who answered sounded as though she just woke up. She transferred me to a voice mail box and I left a message. Several hours later I still receieved no response. So, I called again. The woman who answered, named Leslie was exceptionally rude and made it very clear she did not care about my problem and that it was not normal for people to to return calls promptly because they are too busy. At that point, I called the card company and cancelled the entire order and had it removed from my account. Needless to say, I will never, ever use Avon again.
Chimere of Tampa FL (02/07/07)
i placed an order for a product on December 8th, and i was promised it would bee here before Christmas. It is now February 7th and i have yet to recieve the ring or a refund, which i did request over a month ago. this is very unprofessional and unacceptable.
Aleta of Mentor OH (12/12/06)
I used Avon's ANEW ALTERNATIVE INTENSIVE AGE TREATMENT CREAM
My face/neck swelled up overnight, one eye was closed up. My face is red, itching, and I have had to take off work. I am on my 5th day, and the swelling is just starting to go down.
So I lost pay at work, and the discomfort is very uncomfortable.
They say on the jar of cream if you feel a tingling immediately remove. My tingling woke me up, but by then it was to late no matter what.
The Dr's office I spoke with just told me to take Benedryl and drink plenty of fluids to clear out my system. I felt like I was full of poison, and nauseous and of course just tired from the benedryl.
I came in to work on that Thursday (the next day) but the swelling became worse, and Friday I had to stay home from the extreme discomfort and my right eye that was swollen shut. So I was not pleased to lose a days pay since I had no vacation days left, and we do not have sick days.
Now I have heard from other associates at work they have had similar reactions, but not as extensive as mine.
Debbie of Spring Hill FL (12/06/06)
I started using Anew Facial Cream & Under Eye Cream for 10 days & began experiencing burning under my left eye. I stopped using the product immediately & when I woke up the next morning, I had swelling, burn-like open wound with green pus. I was preparing to leave on a cruise in 3 days when this occurred. I contacted Avon & Joanne M advised me to go to a doctor. She said she would send paperwork for me to fill out & I was also told to return the products & I would be refunded. I went to my dermatologist who prescribed an antibiotic to prevent infection, he performed a culture of the eye area & gave me a prescription for a topical cream. The next morning, I woke up with a similar reaction under my right eye, but not as bad. The day before I left for my cruise I was in a lot of pain & contacted my dermatologist's office & they recommended that I purchase Aquaphor. We left for our cruise & this reaction lasted my entire cruise & a few days after I returned home. When the areas finally healed, they left 2 permanent red marks under my eyes. I have more lines under my eyes from the swelling I experienced from using this product. I completed the paperwork, sent the products back & was contacted by Avon's insurance carrier, Travelers. I had one phone conversation with Becky A, explained my situation, she reviewed the paperwork I submitted to Avon. She asked me what I had in mind for compensation. I told her that I only wanted what was fair & I wasn't looking to sue Avon for a crazy amount of money. I told her that I went on my cruise looking horrible & was embarrassed my whole trip. My husband was also embarrassed because people would look at him as if he hit me. I also told her that I have permanent scars that I would like to take care of. Today, December 6th, I receive a letter from her stating that they reviewed my claim thoroughly & are sorry but they cannot pay for my claim & if I had additional information that I would want her to consider, to send it to her. I am very dissatisfied with their denial of my claim. There was no explanation as to why it would be denied.
Juanita of Falling Waters WV (11/25/06)
My daughter is a neighbor of Selina H. and we both ordered Avon from her on October 17,2006. We both gave her checks for the products amd she cashed them both. Mine was cashed on October 25, 2006. We have contacted her 2 times about our orders,and told her she had until today to respond. She keeps telling us that corporate office won't give her an answer on why the order is so late. Please help us get our money back. I have since contacted another Avon lady and placed an order with her.
Amy Dillingham of Shortsville NY (08/07/06)
I ordered an avon product. The rep took my money. I never got the product. Then I was told by another representative to write Avon . I wrote Avon, I never recieved an answer, as I still had the receipt, I had hoped for the product. Avon did not have enough respect towards any customers to reply.
Lost $20.00 No product, no reply
Mary of Clifton Springs NY (08/03/06)
I had sold Avon several times since the mid 1980. Had done very well. There were two occasions I had to leave Avon, which I personally chose to do. I was going thru a emotionally abusive relationship/divorce after 18 years. Anyway. all accounts were paid. On June of this year 2006 I wanted to try again. I signed up, recruited, had some customers. In my third campaign or in time frame, 6 weeks after getting into Avon, after I invested close to 100.00 in leadership kit etc, they said I had to pay my order in advance. They told me after three campaigns there was an account showing due. I spoke with their credit department, They said It was so old they could not bring up the screen to give me any explaination. They said I owed 60.00 from a really old account from 1995? I faxed proof that I did not, they in turn now say to remain an avon rep I will need to pay in advance. I feel very insulted and ripped off.
Marilyn of San Diego (8/7/04):
I used Cellu-Script twice and each time became violently ill. After applying the product the first time before bed, I awoke with extreme dizziness and vertigo. I was quite late to work because I couldn't function I was so dizzy. I tried it again because it seemed so strange I could react so severely to a cream.
I applied it around 11 p.m. and went to bed. At approximately 3 a.m. I was awakened because of a bizarre loud, constant "whooshing" in my ears along with dizziness. I was up for three hours totally freaked out because I couldn't make the whooshing (and rapid pulse) stop. I almost went to the emergency room, but then did some meditation and calmed down enough to sleep. When I awoke I still felt strange but the ringing/whooshing was gone.
Diane of Spokane (12/26/03):
I tried the cellulite cream but to no avail. It never did a thing for my skin nor did it take any inches off. But it is very expensive for what it doesn't do. Shame on Avon!
Ruth of Pittsburgh PA (12/22/03):
I bought the cellulite skimming cream from Avon. I even used it longer than the guaranteed two-week period for it to take an inch off my thighs. I used the entire tube and needless to say, the inch is still on my thighs! It didn't work and I didn't see any difference in my thighs at all. Just a waste of money.
Phyllis of Milwaukie OR writes about Wendy, an Avon rep (10/12/03):
I recently found out that she has not filed taxes on any of her profits since she started her business years ago. She makes thousands of dollars and has not paid either Federal or state taxes. She indicated her managers (both in NY and OR) indicated she only needed to report profits on her taxes when Avon sends her a statement.
With everyone else having to pay taxes and the shortage of income at both the federal and local levels, how can our govenrments (both federal and state) allow these people not to pay taxes on their income? They makes thousands of dollars and pay no taxes while the rest of are required to pay our taxes. Isn't it time they held up their share?
Nydia of Greenville SC (1/8/02):
An Avon Sales Representative left me a book outside my mailbox. She was asking to call her if I wanted to buy or sell Avon. I called her and asked her if I could become an Avon salesperson. She came on 1/8/02 to explain the duties of a seller and how to take orders. As she brought out the receipt book that I am supposed to use I noticed something weird. Below the subtotal price, there was a charge of 0.25 cents for processing the order. When I was ready to asked her she told me this 0.25 went up to 0.50 cents per processed order. I explain to her that I am already paying for the products or the clients would, that how come we needed to pay for processing the order. She told me that she does not agree with that processing fee either but that she is just doing her job.
Here is where I see the damage; Avon, the big company is getting rich with the money of the poor, why? Because most of the spanish speaking people that I am representing, as a Notary Public for the State of South Carolina, do not speak English. For this cause they buy from the nice Avon lady that knocks on their door, bringing someone that could interpret only what they want them to know. I can understand the Credit Cards charging percentage, but not a Product that after buying it on top of that, you have to wait for it to get to you for a whole week.
Before coming to your web site, I called BBB in Greenville, SC; and the lady that I spoke with, couldn't understand the reason why Avon is charging a processing fee.
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