Complain about a product or service

Dermitage Anti-Aging System

Trina of Newtown, CT October 26, 2009

I saw "reviews" for a anti-ageing product from Dermitage so I went to the website to check it out. It was offering a promotion to try the products free, you just pay 2.00 shipping. Apparently, it was a 14 day trial and if you fail to return the product within the 14 day period, they charge your debit card 99.95 with no prior knowledge...unless of course you see the tiny asterisk next to free trial and click on the link to find out the details. Or you read the corresponding paperwork that comes with the product (which obviously I didn't) I didn't even like the product, had I known they'd do this I'd definitely have sent it back! I have been deliberately mislead! They have agreed to refund my money after they recieve thier products back, but by then it will be too late my checking account will be a mess!

Bobby of Louisvillie, KY October 24, 2009

I ordered the free trial period for the price of 5.95. I was told all I had to pay was shipping and handeling. Then I am bombarrded with all these charges. I called in and waited for 13 minutes, finally got in touch with customer service. I spoke with a female named Lindsay who informed me that I wouldn't be able to get a refund because I was apparently outside my trial period. I asked for a supervisor, they sent me to Amber. She was extremely rude and I told her she had better reverse my charges or I was notifying the Better Business Beareau, they immediately refunded me. My advice to everyone is threaten that! They will give you your money all you need to do is state you are contacting the BBB!!

Richard of Arcadia, CA October 17, 2009

I ordered the "free trial" and was charged 5.95. I tried to contact Dermitage within 14 days to cancel my order but was never able to get through. I wrote them to cancel and never got a response. They then charged me 99.95 plus tax without my permission. Their paperwork says they will bill you [which would enable you to cancel] but they don't bill, they simply charge your acct. I am going to refer my complaint to Calif Consumers Complaints and also the U.S. Postal inspector.

They also shipped me another order and when I talked to "Priscilla" she said I couldn't cancel the order which is nonsence. Also Dermitage states that they will not accept packages marked "return to sender" which is illegal - mail cannot be forced upon a citizen - not even registered or certified mail - if the recipient doesn't want the package the post office returns it to the sender.

Margaret of Pawling, NY October 7, 2009

I ordered a free 14 day trial and expected to pay postage. When I received the order it had all kinds of caveats about returning remainder, being charged full price if you don't cancel etc. This is NO FREE TRIAL. I called immediately and after waiting about 12 minutes,I was told by someone named Larry, to try the product and they would send me a return sticker. Never received the sticker. I plan on returning the product today. I did receive an e-mail advising me that they were sorry that I canceled. They do not post a return address on their correspondence, and I have thrown out the shipping box.

barbara of morgan hill, CA October 7, 2009

Received the merchandise and it is not free as the proclaim! The creams have a terrible odor that totally turned me off and do they work--------NO! Never ever will I recomend this to anyone-------what a scam!

Jack of New York, NY September 21, 2009

My Mother (76 years old and in poor health) unknowingly agreed to a 14 day free trial online for a wrinkle cream by DERMITAGE. They sent her the product (6-25-09) and she had 14 days to cancel. She forgot about it and just gave the box to me with another shipment that came last week.

They charged my Mother's credit card approximately 205.00 for 2 boxes of the wrinkle cream. I called them today to get a refund for her. The first representative told me that she could only get the refund for the second box since it was within the 14 day refund period but she had to pay full price for the second box. I told her the situation, that my Mother was elderly and ill and did not realize she was bound under their terms and she said they were within their right and my Mother would have to pay the 99.95 for the second shipment. I asked to speak to a manager and the representative refused saying that they will tell me the same thing. Then she hung up on me.

I called back again and got another representative. He agreed to refund 105.90 for the second shipment and 30.00 for the first one. My Mother still has to pay 70.00 for the first shipment. I explained the situation once again and he said that is the best he can do. I don't think this company should be able to get away with their 14 day free trial or you have to pay 100.00 for their product. And they keep sending you shipments. How can they get away with that?

Gaylene of Mountain Home, ID September 18, 2009

These people advertise a free sample for the price of shipping only online. I got my free sample, unpacked it & put it on my shelf to try. Thank God I set down & looked over the stuff that came it the box because in small print it says try it for 14 days & then you will be billed for 99.95 & another one will be mailed every thirty days. What a rip off. I am not going to even try the product now & am doind everything I can think of to keep them from billing me any more. I now know that I can be a victim to a scan as easily as anyone else.

grace of modesto, CA August 27, 2009

I cancelled 1 minute after ordering and they still shipped. Took over 15 mins to answer when I called and said to call back. Now I had to leave out of town and what if someone has stoled. I can't afford to pay for things I cancelled.

Melissa of Ankeny, IA July 17, 2009

Dermitage falsely advertises a "Free" Trial for 2 tiny products. Customer pays 3.97 for shipping and handling. Then in the confirmation email that Dermitage sends immediately following your order being placed, they tell you that you have 14 days to send the product back or you will be charged 89.95 AUTOMATICALLY to your credit card for those same 2 tiny products!! I called the next day after ordering the product to cancel and complained to 'Geneva' in Customer Service and she was extremely rude and unprofessional and interrupted me repeatedly. I stated it is not a "Free" trial if I have to pay for the product after 14 days!! The 89.95 is for the Trial products!! Not new products to be sent subsequently. Total and complete scam. When I told her to cancel my order, she said they were shipping it anyway and I had to pay out of my pocket to ship it back! And I have to cancel it again! This company should be put out of business. Wish I had researched this company before I paid for the "Free" Trial products.

Karen of Sacramento, CA July 10, 2009

July 13, 2009, mid-afternoon I ordered a "free" sample online for 3.97 S&H. Early evening I looked at my bank account on the internet and saw that I had been charged three times. The first charge was for 1, the second for 2.97 and the third for 1. It was too late to call Dermitage but I called the bank. I explained that I wanted to stop any other charges but they weren't much help because the charges were "pending" and their hands were tied until the charges had gone through. I could then dispute the charges.

At 6:00 am on July 14th I checked my account online again and found that there was yet anohter charge from Dermitage for 1. I called Dermitage. The first customer service representative argued with me that she only saw two charges on my account, one for 1. and one for 2.97. She wouldn't listen to my complaint and wanted me to give her my card information again. NO WAY was I going to fall for that. She hung up on me.

I called another toll free number for Dermitage and asked for a supervisor, the whole time refusing to give any details to any one other than the supervisor. The supervisor was nicer but gave me the same run around. I called my bank again. This time the customer service rep suggested canceling my card to stop the charges. I did and I STOPPED Dermitage from proceeding with their scam but I don't know if I will ever see the product. I STRONGLY SUGGEST everyone steer clear of this company, also known as SYNDERO INC.

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