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Estee Lauder - Allergic Reactions

Estee Lauder • Allergic reactions • Pricing • Women of color

Monica of Fort Hood TX (5/25/03):
I purchased "Perfectionist" from Estee Lauder. It made my skin itch after one use. I tried 2 more times & even worse! I TRIED to exchange for another product or refund. They refused since I had no receipt. I spent $40, which I figured would mean I was getting a good product, why would I keep the receipt? They sure were eager to sell it to me, but since I had a problem, they were snobby!

Damage Resulting: Red around eye area & severly itching & entire face itches.

Antonia of San Juan PR (8/23/02):
I recently bought at Macys your product no.027131545576 face and neck cream which I used for approximately 2 weeks. As a result my cheeks turned dry and partially red similar to a burn. One month after this the red spots have not dissapeared and my skin feels coarse.

I believe this cream has damaged my skin.

Jyotsna of Petaling Jaya, Selangor, Malaysia (3/7/02):
I bought Lightsource from a department store. I told the sales girl at the department counter that my skin is sensitive. She said I should be able to use Lightsource. So, I purchased it. After using it, my skin had small pimples all over the face. I went back to the Estee counter girl, she said that I should use it continously for more than a week, perhaps all the dirt accumulated on my face is coming out and I should see good results of Lightsource after continous use for more than a week.

I went back and kept using it but stopped when my skin did not look any better but worse. So I bought another item that I am used to using as mosturiser and forgot about the Lightsource that I had bought. A few weeks later, I realised that I should go back to the Estee counter and complaint. The same girl at the counter was there. I told her that the Light source I bought, I really cannot use it. She said I cannot get my money back. I told her perhaps she could replace it with other items of similar value as the Lightsource cost me RM200.

My skin had bad tiny pimples. I still have scars after many months. My money was not returned or received any replacement

Debby of Mantua OH (11/26/03):
I am writing to basically tell all these women that get the run around and have horrible reactions to these awful chemical laden skincare products that there is hope. I too, was promised that the EL products were great for my skin, and that NO ONE had a reaction to the sensitive line. My face BURNED, was red for days, and they basically treated me like I was some kind of criminal since I wanted to return it.

In a way being treated like that helped me, because then I went on a crusade to find natural skincare. Please let these poor people know that natural skincare doesn't burn your face! I an using an all-natural skincare line called Arbonne International, and I am so happy with the results!

K.D. of LaGrangeville, NY:
I specifically asked the representative at the counter if there was any chance that my face might break out or something else might happen since I was very sensitive to products, she clearly stated "No" there is no way that these products can harm your face.

I began to use three products and after what I thought was a reasonable amount of time felt my face was beginning to look dry and blochy and then I began to feel a stinging sensation to the point where I could not even put on foundation.

I felt so ugly and old looking and really felt cheated that at the very least my skin was worse than before.

C.S. of Golden Valley, MN:
Purchased a new product for skin firmness, called "Resilience Lift". My skin is horribly broken out in an acne like condition. This product with tax was nearly $70.00.

I'm a middle-aged professional woman who needs to look good on the job. I feel embarrased by the way my skin is broken out. I purchased a coverage cream as well as acne medication, and pure soap, by the time all is said and done, I should be out of pocket to Estee Lauder a good $100.00.

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