Glow

Kathleen of Cherry Valley, NY July 10, 2009

I responded to an ad for samples of a hair product for 4.95. When I received them, it was four full sized bottles of product along with a letter stating that if I kept them, I would be billed 98.50 and sent a new supply every sixty days. In order to cancel this "order", I would have to return the "samples" - full or empty - within a limited amount of time, copying a return order form and noting a specific "rma" number which would be e-mailed to me. I would be responsible for the cost of return shipping.

If I had not bothered to read these instructions, I believe I would have found myself being billed. The instructions to be carried out online were rather complicated and I called for assistance, only to find out this is a Monday to Friday, 9-5 operation. My complaint is that a simple 4.95 sample offer turned into a disappointing, time and money wasting effort - none of which was made clear initially.

Kim of Wurtsboro, NY July 10, 2009

I did not place an order. I recieved a container of face cream in the mail. There was a charge placed on my credit card without my knowledge or authorization. I canceled my credit card.

Tricia of Buffalo, NY April 15, 2009

Tricia of Buffalo NY (04/15/09)
I saw an advertisement on tv and online about getting a so called free sample of Bare Minerals make up and I would just have to pay the shipping cost. What I received in the mail were not samples of the product but the actual product size with a bill that had already been charged to my credit card of 33.95 and then told on the bill that if I wanted to keep the product I would have to pay 90 for it.

When I tried to dispute this with the company I was told that you do not get a sample and pay the shipping. I am very upset that I was mislead by their advertisement and obviously they had received other complaint phone calls because the customer service representative had a tone with me.

I now have to pay to send the product back even though on the bottom of the bill it clearly states that if I call 1-888- a customer care representative will give me a RMA# and instructions on how to print a return label.

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