Hydroderm

Deborah of Lenexa, KS December 11, 2008

IS HYDRODERM OUT OF BUSINESS???

I have been trying to contact Hydroderm for over a week now to cancel my membership. The first day I called, there was a recording that said: Hydroderm is now closed. The hours of operations are 6:00 am to 5:00 pm PST. Please call back during business hours. Funny thing is I was calling during business hours! For the next 5 days, I called them got the same message, and went to their website. I sent them an email which the mailerdaemon returned. On the 7th day, I called again and the recording now said: This number is out of service. Are they now out of business? And who has my debit card info. Do I have to be worried about being charged and not receiving anything??

Will go to bank tomorrow afternoon for their advice. See if they can stop any withdrawals. Or as a last resort, I will have to close my checking account. This will cost me money as I will have to buy new checks.

Lisa of Coarsegold, CA November 27, 2008

Was offered Free Trial of Cosmetic product Wrinkle remover and was charged S&H and then tried to call and return after 7 days and was hung up on after waiting for 35 minutes on hold I called a second time and the same thing happened. This company says on its website to return do not use return to sender because it will not be counted and your account will not be credited it says only using a RMA number given by the company will it be received good luck receiving a RMA number. It is a SCAM

It was supposed to be a free trial was charged S&H plus my bank account was charged 69.95

Lorna of Germantown, TN May 6, 2008

On March 26, 2008, I was dumb enough to order the trial for Hydroderm. Of course, I thought I had 30 days to try the stuff, but I was wrong, as is everyone else that has ordered. My order was processed on March 27, 2008 and they sent me an email (4 days later) stating all I had to do was return it within the 30 days, and I would not be billed further. BULLFEATHERS!!!

I didnt receive the stuff until April 1! I called them on April 25 and told them to cancel further shipments. A women answered the phone at Hydroderm, who at best, spoke broken English, and told me I had to return the bottles/jars before April 27, or I would be billed. They emailed me back telling me that it would take 15 days to process my cancellation. It clearly states all over the internet, it takes 2 days to process.

Now then; I ordered the product on March 26, but didnt receive the product until April 1, 2008, yet my free trial started on March 27, when they processed and sent the Stuff. According to my mathematical skills.. (when my free trail started according to them), March 27 to April 27 is 31 days, minus 15 days for them to process, plus 2 days to call them and cancel further shipments and package the stuff up and send it back is 17 days. That leaves 14 days for the trial.Wrong! If you subtract all the above from April 1, that leaves you 10 days to try the stuff out. Of course, I am thinking my trial starts on April 1, unless you check your email more often than once a month like me! I believe this should be explained on their website. You dont have 30 days to try the stuff, only 10 days! 

I am going to write to Consumer Affairs, and BBB and tell them the same thing, and hopefully they will do something about the company. If enough people complain to them, perhaps they will close them down permanently!

They have my credit card information, and, according to the websites, will continue to take money out of my account, even though, I have returned the bottles.

Diane of Sparks, NV February 4, 2008

I responded to an internet ad for a free sample of their wrinkle cream which was supposed to be free, plus cost of shipping which I think was between 10-20. Subsequently, I received in rapid succession after the first free sample, two more boxes, which still sit in my closet unopened; and they debited my account for 69.99 twice for these subsequent products I did not ask for or want!

Reported it online to BBB--the latter put me in contact with a rep of Hydroderm who wanted me to call them! I did not want to deal with them at the time as my mother had just died. The BBB said the complaint would be taken off their records if no follow-up was reported to them, I believe.

Christina of Tampa, FL December 31, 2007

This company offered a free trial with only paying postage. I emailed them and told them their product was not for me. (I can get copies of the email they sent confirming my cancellation). A month later my bank account was charged for their product. I never received their product and I didn't know I was charged until I received overdraft notices from my bank.

Because they charged my bank account It cause several checks to bounce, costing me almost 300.00 in check fees. I am out of work because of a car accident and Christmas was hard enough, so this didn't help. I just want my money back and the overdrafts that were caused.

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