Roslyn of Sydney Australia (10/18/07)
The product only works on long hair for eg: men's legs.Also,you have to use so much of it and 1/4 is wasted as it just goes like suger..The product sucks big time.

Just a waste of money for women!

Tammy of Calhoun GA (06/21/07)
I purchased the Nads Hair Removal Kit at a local Eckerds Drug Store. I read the directions very carefully before I used it. I applied it just as it said on my leg and when I pulled the strip off it was so painful, I nearly cried. Within 5 minutes of taking the strip off it not only did not remove the hair but it caused severe bruising to my leg. My doctor said it basically ruptured the tiny blood vessels in my leg. I have tried to contact the company to complain but have not had any success. I would not recommend this product to anyone!

Lyn of Orlando FL (02/08/05)
Do products being maligned get equal time for supporters? I bought Nads at a local store, so I can't refute difficulies in ordering/receiving/billing for the product when ordered online.

Many complaints talk about the product being painful. Well, yes, pulling hair out by its roots is painful. If you believe an ad that tells you it is not, well, I'll leave it at that. Nads is an alternative to heated wax, which is also painful. But the more it is used, the less painful it becomes.

Many complaints claim that it does not remove much hair. I am a veteran waxer, doing it both at home and in salons. Nads gives wax a real run for its money with its effectiveness for removing hair. It is important to follow the instructions. A thin layer means a thin layer and if hair removal is not accomplished, the user should try a thinner layer. Also, if the cloth strip is stroked more than a couple of times, the gel becomes too warm and runny to effectively remove hair. It doesn't take long to get the nuances right. Just a little trial and error.

There is a complaint about pussy sores that required professional medical intervention. I suppose anyone can be allergic to the Nads ingredients. I have fewer red spots for a shorter time than with a wax depilatory.

Nads is the best thing since sliced bread, and I've saved a lot of money by doing more of my own hair removal at home. Waxing at home is difficult and time consuming, so I usually take the convenient and more expensive way of salon waxing. Nads has simplified the home process so much that I always depilitate at home now.

I hope this great product gets a little good press, because there are a lot of women who will miss out on a wonderful thing if they are led to believe that Nads is a substandard product

I save money and get smoother legs/underarms/bikini line.

Jean of New Bethlehem PA writes (8/6/01):
I ordered the Nad's Hair removal kit and expected great results in an easy system. I want a refund as promised but don't know where to contact the company.

Instead it was so sticky and difficult to use, I tried it only on my arms. It removed no hair, but caused irritation and redness. I am afraid to try it again.

We're not sure either but we'd suggest Jean and everyone who's had a similar experience contact the U.S. Postal Inspector. You'll find the number under United States Government in your local phone book.

On Oct. 27, Tonisha of Philadelphia wrote:
I ordered the Gel from a TV infomercial on July 1, 2000. I was told to wait 2-3 weeks, the money was immediately taken from my account, but I received nothing. I called customer service and they told me they would send it again, still nothing came. I finally asked for a refund after waiting for over 2 months. I was told that I should have the money within three weeks. After two weeks, I called back and they said the request was never sent and that they would request it again. I had to wait another three weeks.

Still i received nothing. I called again and found out that the request was actually sent to the company andI would definitely have it within three weeks. Guess what--nothing. Today Oct.27 I was told that the request was sent through but just never responded so all Customer Service could do was ask for the refund again. I tried e-mailing the company twice but they just send this general message telling you to call customer service which can nothing for me.

On Oct. 27, Marie of Bennington, VT, wrote:
I ordered the Nad's hair removal gel on 7/28/00. I received it a week or two later. This product was so painful I couldn't do more than one strip. Then I had a bruise on my arm for almost two weeks after I used it. I sent the product back within the 30-day money back guarentee period. About one and a half months had passed and I still hadn't gotten a credit. So I called customer service and the lady I talked to said she was going to talk to her supervisor and get my credit sent out to me. It is now two weeks after that phone call. So I called today and the phone answers as their custmer service number and then disconnects me completely. I've tried three times today. So now i'm out$42.00

Sherry of Des Moines (5/18/01):
Last summer my daughter bought the NAD's hair removal kit at a local Walgreen's. She is an aspiring model and was told by the agency to wax, use depilitories or other hair removal preparations to remove the hair on her legs instead of shaving because of the risk of nicks and cuts.

My daughter carefully followed the instructions that came with the kit. Not only was this supposedly "painless" product painful, but it didn't remove all of the hair. Less then 24 hours later, her legs were COVERED from her ankles to above her knees with huge pus-filled sores. They were so bad that she had to go to our family physician for treatment.

It took awhile for the sores to heal, but her legs are now permanantly scarred from this product. The NAD's company denies any responsibilty claiming that their product is 100 percent safe. My daughter has hired an attorney but the NAD's company refuses to respond to his many attempts to contact them. I believe they are just dragging it out hoping that too much time will pass for a lawsuit to be filed.

It makes me sick that a product touted to be 100 percent safe, and the infomercials show people EATING this stuff, has scarred my daughter permanantly and the NAD's company does not feel in any way responsible.

My daughter's legs are permanantly scarred. Any future modeling photos will have to be retouched. She may never be able to model live if she needs to be bare legged. She is very upset that she will always have scarred legs and she isn't even 19 years old yet.

Hahne of Waterloo, Ontario, writes (4/3/01):
Called up Nad's and placed an order, they told me I will be receiving the package within 2 to 3 weeks after they got the money. Well they got the money in February 2001 and now today is April 3. I still don't have my product and yet they deposited my money a long time ago. I email them. No response. I call them. No response. I wrote to them by snail mail. No response. This is false advertising, biggest scam ever shown on tv.

I'm really angry because they just took my money and keep it, it's like some kind of donation they expected.

Lisa Marie of Salem OR writes (3/5/01)::
I ordered Nad's over the phone from a number I got online. I paid $5 extra to have rush delivery, which was supposed to be 5-7 days. After a week, I called to ask about my order. I was told by the rep that it's not shipped in 5-7 days; rather, the product can sit in the warehouse for 5-7 days before they must ship it, and she didn't know how long that would be. I called back and demanded my extra shipping costs be refunded, and they agreed. Yet one week later, I still have not received that portion of my payment.

I called this morning asking again about my order (usually, although I call during business hours, the phone rings without anyone picking up, including a recording). The rep was so incredibly rude to me, I am still in shock. I was told that my order was shipped the 26th of Feb. (when I called on the 28th the rep told me they still had 2 days to ship my order and it hadn't been sent yet) and that it is no longer Nad's problem, it is now the US Postal Service's fault.

I was also told they have no way of tracking my order, the rep refused to let me speak to a supervisor, refused to ship me another product, and refused to refund my money, adding that when and if I do receive the product and return it I won't be entitled to any shipping costs. Additionally, I was told that I have to wait four weeks without any shipping before my money will be refunded. I have been yelled at for inquiring about my order, and no one has ever admitted wrong doing nor has anyone apologized.

I am going on vacation in one week; I placed my order well before this so that I would have plenty of time to get ready. I am now at over $40 (I am a grad student and have little extra money) and will have to pay a great deal more to have my legs, underarms and bikini line professionally waxed. I am so incredibly angry and frustrated that a company can get away with this. They have literally stolen money from me and are holding it for ransom. How can this be legal?

I was so upset that I almost started crying -- over hair removal gel!! This is so ridiculous; please, do something so that this won't happen to anyone else. I checked Nad's record with the BBB in CA and they have an extremely poor rating with a string of complaints exactly like mine.

Rebecca of Ely NV writes:
I ordered Nad's at the beginning of summer, 2000. I saw it advertised on tv, and thought it would be handier than always shaving. I received the product in a couple weeks and found I was sadly mistaken. It hurt, bad. It didn't remove much hair. I had bruises under my arms. You have to let your hair grow very long to even have a chance of getting a few hairs out. Ugh! I sent the product back within the 30-day refund period. And I've waited. Now, 5 months later, I am out over $40. Is there anyone/any group pursuing them?

Janet of Montague NJ writes (11/15/00):
I got this product at Eckerd's Drug, I used it on my chin and it did not REMOVE anything, except a little of my skin. The burning of my chin lasted a couple of days. I would not tell anyone about this product. It is a waste of money.

Dionne of San Francisco writes (8/11/00):
I ordered Nad's hair removal product in mid-July and had it rushed delivery. The order taker asked me if I would be interested in joining a Health and Beauty club for I believe $30 a year. I declined the offer. The order taker also told me rush delivery would get to me in 3-4 business days. It took 7 days.

This incident did not bother me too much, since I was glad to have the product, and believed in its claim from the infomercial. However, I was annoyed to find a postcard included in the package from the Health & Beauty Club, giving me a free trial membership. In fine print at the bottom it read my credit card would be charged if I did not call them to decline the offer. I promptly called to cancel the membership which I had never asked for.

Well, I finally tried Nad's on several different areas of my body, and it failed to remove my unwanted hair. There would generally be half a dozen hairs on the muslin strip, but never a substantial amount, especially when covering an area like the legs or bikini area. I sent the product back insured through the post office on July 27th, and called them on August 8th to see if they had received the return or had begun processing it. The person on the line did not show any return request on my account. She told me I would need to fax a copy of my invoice and proof of return postage to the attention of Maria. This person is supposed to handle the return process I was told.

I faxed the documents on August 10 to the attention of Maria. My question is, why if I sent back the product, do I have to spend money to go to a store and fax them an invoice, which they should have a copy of in the first place. I checked out their web site, and nowhere does it say I have to fax anything to receive a refund. I was told the refund should show up on my Visa statement in 3 weeks.

This whole thing makes me nervous since I've been burned before by a company that never gave me a refund. In fact you may have heard of the company, Copa, which I heard drew many complaints to your site.

I do not like the idea of having to fax them proof of my payment and shipment, when they should have all that documented. This company does not seem to be on top of daily operations, and are not processing orders and refunds in a timely manner. I paid a total of $43.54, and expect a full refund minus shipping.

Maria of Staten Island, NY, writes (7/7/00):
I ordered the Nad's Hair Removal Gel, which I saw on an infomercial in early May 2000. The product promised the quick, easy, painless removal of unwanted hair, with no heat required. I had a vacation coming up, so I was eager to try out the product, which ended up costing over $42.00.

I received the Nad's two days before my trip. However, the process was NOTHING like what the infomercial described!!! Not only was it extremely painful, the product did not remove all the hair!

Also, the Nad's company claims that you can re-use the same wax strip to remove hair from your entire leg ... well, you CAN'T! Ultimately, I left for my vacation the next day with my legs covered in black-and-blue marks. I have used several other waxing products in the past, and this is by far the worst.

I sent the product back for a refund, and am still waiting, nearly two months later, for Nad's to credit my account. I guess I learned a valuable lesson that if it seems too good to be true on TV, it probably is.

Infomercials are the worst possible source of information about products. It's one time you can't go wrong by flipping over to anything else that's on.