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Carole of Coatesville PA (02/16/08)
I began using Neutrogena's Skin Soothing Undereye Corrector mid summer and love it. I ran out after about 6 months and bought another at Target 3 weeks ago--it already ran out!!! Since I didn't save my receipt, Target would not make an exchange which I understand. This was not their problem, but a problem with the manufacturing.
The .05 oz product cost $8.00. I would I appreciate a reimbursement.
Rebecca of Melbourne OTHER (11/12/07)
I bought Neutrogena Age Shield superior anti aging protection 45 SPF in September 07 when skiing in New Zealand for protection from the sun ($22NZD). My skin received sunburn and subsequently my skin started to peal. I started to use it as an everyday moisturiser then as I didn't trust it to protect my skin from the UVA and UVB rays as promised on the packaging. I noticed that I started to feel a stinging sensation under my eyes and also the texture of the cream was strange. The texture seems like the cream has separated and there is an oily liquid substance coming out of the tube before the white cream. When the cream is on my face it starts to come off and resembles pieces of dry skin. My partner has used this product too and has experienced the same results as I have. I have always used Neutrogena products but I am disappointed with this product. I want to know if I can seek any redress for this and get confirmation that this isn't normal for this product?
I have spent money on a product that i am not satisfied with and does not perform.
I have experienced stinging on my skin underneath my eyes and also been subjected to sunburn.
Fanny of Callao Peru (01/20/07)
I bought a wide spectrum sun protector
Neutrogena,Ultra Sheer SPF 30, 51 soles, about 17 dollars, expensive in my country.Thought was warranty but was a disaster.I put it 15 minutes before entering the pool as indicated:put it all on my face and arms.It was 8am,and Summer, the sun was light, not like at 11 till 4pm.I was one hour swimming.After the shower an itchy state started, my face became red and oreogressively at night was unbearable, burning. My arms skin too was horror,red,swollen,itchy and kind of pimples arouse.I had to go to dermatologist, buy other creams, and even use clay to alleviate that awful allergy produced by neutrogena.I missed classes,three weeks, espent extra and the skin of my face is in a process of peeling over and over and i am with special moisturizing cream every 15 minutes.Neutrogena should be demanded for this damages.
Spent in dermatologist, medicine, extra cream, extra sun protector,missed classes,wasted time,
and damaged my skin.Worst created that sense of misconfidence and left me insecure.
Want my money back and and explanation what happened.
John of Kyle TX (09/04/06)
In 2002 I applied alpha hydroxy cream to my nose. My nose began to tingle and burn. I washed the area and treated it with alcohol to no avail. The next morning I had a blood blister in the area. I consulted a dermatologist who removed the affected area and a biopsy said it was not cancerous. However, from that time to now I have the blood blister reoccur on my nose and sometimes it will bleed and a scab forms.
I refrain from going out or in public when my nose is itching, bleeding, or has the blister or a scab. This has been a constant source of irritation ever since 2002!! How do I contact the corporation?
Donna of Eugene OR (09/04/06)
New product solution this year 2006 causes terrible itch rash. Sunless tanning lotion. Last year, NO problem! Send to me last years sunless tanning lotion! STOP making NEW and improved!! New and crap!! is what is really is!!
3 day itchie rash with welts!
Kathy of Pittsburgh PA (02/19/06)
I have been purchasing Neutrogena Micro Mist Sunless Tanning Spray for years, and every so often, maybe 1 can out of 3, stops spraying after a couple of uses. The spray mechanism does not appear to be clogged or blocked in any way, you just can't get anything to come out. I end up disposing a full can. At $10.00 - $11.00 per can, this is very disturbing.
Tom of Madison AL (12/28/05)
Product complaint is about UPC 70501 02470.
The pump tube lacks about 3/4 of an inch or reaching the bottom of the container.
A significant portion of the product can not be delivered by the pump.
Rose of Hudsonville MI (09/21/05)
I have always used Neutrogena face lotion for sensitive skin, fragence free. However, now all of the neutrogena products have fragence. Please let me know if any new products such as face lotion, oil free, fragence free are going to be produced.
I cannot use anything that has a fragence included as these fragences cause migraine headaches. I am sure that I am not the only person that has a problem with this. Fragences are often the cause of migraine headaches in many people.
Lynette of Cocoa FL (08/09/05)
I was using neutrogena clear pore oil controlling astringent. The product burnt my face under my nose and cheeks. It has cleared up some but there is still some scaring on my cheeks and under my nose. I have taken pictures. I would like for something to be done about this. I will get a lawyer if I have to. But I will settle this out side the court room if someone will help.
scaring and pain under my nose and cheeks.
Jessica of West Chester PA (08/09/05)
A couple of years ago I tried Neutrogena's self tanner and got absolutely 0 results. Just recently, I decided to give it another chance, and bought Neutrogena MicroMist Tannning, and once again No Results! Very annoying.
Once again, a waste of my money!
Lynette of Cocoa FL (08/07/05)
I used Neutrogena Clear Pore Oil Controlling Astringent, and My face has gotten burned from this product. It states on the bottle that it does not overdry your sick, and I am sure it is not to burn your face or make your face peel. I have taken pictures of where it burned under my nose. It also has burned and made my cheeks peel. It has cleared up some but there are still scares from it on my face. I would like for something to be done about this ASAP. Please contact me ASAP.
Scare and burn spots
Melissa of Centurion, South Africa (08/01/05)
Recently I bought the Neutrogena Deep Clean facial wash for normal to oily skin. I have a problem free skin, and never had any issues with skin care products until now. I have used this product only twice and had a terrible skin rash, it almost looked like I had burned my skin. It was itchy, swollen en red almost like sunburn. It has been three days now and only today I can see some changes to my skin. Although stil red and ithcy by times, it is not as swollen anymore, and the rash is almost gone. I am very dissappointed in this product. This was the first time ever that I have bought a Neutrogena product and it will definetly be the last time.
Sarah of Basking Ridge NJ (07/08/05)
I applied their Instant Bronzer Sunless Tanner and Bronzer in One all over my arms, legs and torso and 2 days later developed such a serious rash all over those exact spots that I had to go to the ER at Overlook Hospital for severe allergic shock. I was in agony with burning arms and legs and couldn't look after my children anymore. I had to leave them during the night and go into hospital. I was treated with a steroid shot and had to take steroids for 12 days afterwards .
THe rash took over a week to subside and I was in alot of discomfort for that week. There is no warning on the tube to do a skin test first or that it might cause an allergic reaction.
Rhonda of Raymond NH (06/21/05)
I used micromist tanning I did everthing I read the directions over and over to make sure I did it right and when it was all dry it looked good the next day I got out of bed and looked at myself and I was full of dots all my frickles came out so dark it looked bad its been about 1 week and still have them dark spots I wish they would tell you that age spots,freckles come out darker becouse I would have not bought this self tanning spray
V. of Ray MI (06/02/05)
I purchased the Neutrogena Instant Bronze Sunless Tanner and Bronzer in One at $8.47 and found that hours after application it has a tendency to run and spot.
I was going to attend a ballgame and applied the bronzer around 7:30 am after bathing and drying and waited about a half hour for the bronzer to thoroughly dry before dressing. Once before I'd used it and discovered it had left blotches on my legs. This time I was very careful not to cross my legs and also not to leave my arms for too long a time on the armrests of chairs.
Everything was fine until I arrived home from the baseball game around 6:15 pm and went to water my outside plants. Some water splashed on my leg and instantly there were streaks of the bronzer running down my leg which stained my socks and tennis shoes. Even though I have washed my hands numerous times during this day, I can truthfully say my hands retain the bronzer much better than the rest of my body, i.e., arms, legs, neck, face.
I believe Neutrogena should provide a monetary refund.
I am most definitely going back to the Coppertone Endless Summer as I have never had a problem with the Coppertone product.
The Neutrogena Instant Bronze has also stained my sheets and clothing. I found that after crossing my arms, there were stains left on my blouse. My socks, pants and even jewelry have sustained stains not to mention that the slightest body moisture has a tendency to wipe away the Instant Bronze and leave white spots and streaks.
Anastasia of St. Louis MO (05/05/05)
I recently bought 'Healthy Skin face lotion. I imediately realized that the lotion had a bad smell, but I still decided to give it a try. My skin felt very uncomfortable and itching. I will never buy Neutrogena again, even if I realize that the product might have been damaged by bad storage conditions in Wallmart.
Kathleen of Williston Park NY (04/26/05)
I purchased their Advanced Solutions Microdermabrasion Kit. Had no problems the first day and used very little of the product, thank goodness! My face was a little red, but according to the directions, that was to be expected. By the second day my face was swollen, red and starting to flake.
Since using this product I have had the worst headaches. I don't know if that is associated with the product. My skin is a mess and I do blame that on Neutrogena! I'm hoping to see my doctor tomorrow. I wouldn't want to see anyone else go thru this! I have never had this kind of reaction to any other product I've used. They have frightened me away from any product that has the words Neutrogena and Hypo-allergenic on it. If my skin doesn't improve soon I may take legal action against them. I'm in pain and furious. Please don't use this product!
Elisha of Atlanta GA (03/22/05)
Neutrogena has stopped making the foundation in the one color that I can wear. It is Visibly Firm with active copper in spiced almond. They have this color in all the other foundations except the one I use. It took me several years to find the right color in the right formula. I have sensitive skin and being an artist makes me very sensitive to color. I cannot face the world without it.
The damage is psychologocal and spiritual which can lead to depression, premature aging, low self esteem and reclusiveness.
Colleen of Estes Park CO (02/01/05)
I bought a tube of Neutrogena Visibly Firm Eye Concealer with Active Copper. I used it three times in a 7 day period.
At the end of the 7 days I had dry, scaly patches where I had used the concealer. I tried lotion and discontinued the use of the product. As the week went on the condition worsened. My entire face is swollen, red, itchy, burning and it has spread to my entire neck and the top of my shoulders. I went to the doctor because my eyes were nearly swollen shut. He diagnosed it as a metal allergy, because of the copper in the makeup. I am now being treated and in the first 24 hours I have noticed no improvement. When speaking with Neutrogena they stated that no other incidents of metal allergy had been reported. They are reimbursing me $9.95 for the purchase price of the product.
Gloria of Boynton Beach FL (01/15/05)
I bought a shade of liquid makeup that I love several months ago. I went to Walgreens Drugstore here in Fla to follow a sale and by a few more.
My shade was not being sold in the 4 stores I went to.
If it's discontinued-I'll be very dissapointed. It is the Visibly Firm # 120-Spiced Almond. I even like the name.Please tell me if I can get it anywhere. None of the shades being sold came close to this tannish one that matches my skin perfect and has SPF 20.
Casey of Gold Coast, Australia (01/05/05)
My friend and I bought this product
Neutrogena instant bronze sunless tanner and bronzer in 1
streak free foam
and it didnt work it came off straight away in the rain and we applied it as directed and asked for assistance at the chemist and they told us we did it right.
We have tried complaining but we dont know where to go as all the complain stations are in the USA so we cannot be refunded
We wore it out with outr friends and it started to sprinkle and it streaked all down our legs and stained our clothes, it was very embarrasing
Vi of Lombard IL (12/24/04)
I used the new Advanced Solutions Facial Peel, and while I can't prove that it caused what happened, within a week I had an odd red blemish on my face that would not come to a head, and then a similar infection on one of the fingers I used to rub it in. It became infected and resulted in many doctor visits, many different prescriptions, and a permanent scar on my face. Whether there was some abrasion that got under my skin or an allergy to the mushroom protein, I can't be sure, but the timing was such that I would never ever use the rest of this $25 jar.
About $500 in prescriptions, 3 visits to the general MDs office, a visit to the dermatologist.
Anita of Fredericksburg VA (06/02/04)
Due to the way some recent allergy attacks affected my eyes, I decided I'd be willing to spend more than I ever had to get a cream that would, supposedly, take away the left over effects from the allergy. (Which had cleared up, but left my eyes puffy, etc.) I bought the Neutrogena Eye Firming Cream with copper. It didn't take away the puffiness, but it did dry out the skin around my eyes and cause wrinkles and horrific tightness. I'm not sure I'll ever be able to recover from the effects of this cream.
My skin around my eyes competely dried out and wrinkled horribly and nothing I've tried since seems able to reverse the problems caused by the Neutrogena cream. This cost my $17.00 initially, and who knows how much I may have to spend to reverse the effects.
Alex of Harsens Is. MI (02/10/04)
Taking a shower I saw a bottle of Neutrogena , which I never used before,so I opened it and poured it on my head.As it ran down my hair some of it ran into my left eye.It was like someone poured acid in my eye. The pain was unbelievable,I screamed.Good thing there was some Visene eye wash near by orI dont know what would have happened.How can they put such a horrible product on the market with out warning labels such as (warning this product may cause eye damage).
My eyes are red ,sore and I hope there is no permanent damage.A product like that should not be on the market, at least it should have a warning label stating the potential dammage it can cause.
Jules of Abington PA (01/04/04)
I purchased the products Razor Defense Face Lotion & Razor Defense Daily Face Scrub following a recom-mendation received from watching the TV Show Queer Eye on the Straight Guy. Following the directions printed on each tube after showering, I shaved utilizing the Daily Face Scrub before shaving and applied the Face Lotion after shaving. Within a few minutes following application of the lotion my skin began to burn, turned red and became extremely irritated where I had shaved on my neck. I am a Registered Nurse so I looked to see what the ingredients of the product were so I could either determine what to use to stop and treat the adverse skin reaction or contact Poison Control for some assistance. The product tube of Razor Defense Face Lotion does not list the ingredients. There customer service office is not open on weekends so they were of no assistance.
I developed a red, rash-like irritation on my neck after treating the area with a paste of Baking Soda & water (3:1). The following day the rash remains and my skin is dry and rough and feels like alligator skin or how burn patients skin feels after a 1st/2nd degree superfical burn. I am writing because the tube does not contain the ingredients (which I thought was mandatory) so I could treat myself without delay and gain some immediate relief.
Julie of Chicago IL (12/08/03)
I usually buy high priced department store makeup. A week ago I decided to try the Neutrogena powder press I saw at K-Mart. I really liked the powder, even better than my regular powder. I was impressed and ready to commit to Neutrogena when I today opened the powder and it was crumbled to pieces. Now, I wonder if there is a reason my old powder was so much more money. You get what you pay for.
La'tisha of New York NY (08/07/03)
In March of 2003, I called Neutrogena to let them know that their Body Clear Body Wash product did not work for me: I had purchased two of them. I was told that they would replace the products, but I called them several times to let them know that they were never received. So, finally they suggested that they'd send me a check for $11.98 (each product being 5.99 even though I paid $6.99ea). The representative also told me that they'd sent out some products because I had waited so long for a resolution.
I finally received the two but the date on the check had been at least a week old which prevented me from cashing it. Again I notified them of the situation and they told me to send the check back and they'll reissue it with a more recent date. Without my knowledge or consent the representative took it upon himself to write that I returned the check because I didn't have a checking account. It was also noted by another representative without my knowledge, that the two products were in exchange for the check, then everything would be resolved. When asked about the duration taken to deal with the situation another representative notified me that they do receive a lot of complaints.
I have been dealing with this same situation with them from March 3-August 7. I was giving the run around for entirely too long. They made it seem as though I would receive the check because the representative told me to call back within a week's time to find out if they had sent the check yet. Even though, it's just worth about $12 I assume the principle was worth much more which I found out it wasn't. Several of the representatives were rude and accusatory, what happen to a customer always right, but what is right is for me to discontinue my usage of any of their products and to recommend the same to people I know.
From a disappointed (ex)customer.
**Advice**
The customer care reps. should be required to submit their name along with any and every complaint they receive.
Honestly I feel more so emotionally offended, because of the demeanor of the representatives, the tone of voice they took with me, being rude and their accusatory nature. I understand if they disagreed with a situation but it should have been handled professionally or they should have passed it on to rep. to deal with the situation.
Ruth of Pittsburgh PA (07/10/03)
I purchased your Instant Bronze product to take with me on vacation last week. After bathing, I applied as per instructions, saw no streaks that night and woke up to streaks all over my legs...in front and in back. Since I usually shower at night (as I did before applying), the product was on the full next day. When I undressed, my white shorts were brown on the inside; even my white tennis shoes were brown on the top where I had crossed my feet at the ankles. This was very embarrassing.
When I took a bath that night, the water was orange, and there was no color at all when I left the tub. I couldn't believe your claims when I read the tube. It says streak-free and lasts for days. This is not true, and therefore, false advertising. I feel the the $11.00 I spent for your product was wasted money for something I'll never use again, and I'd like to request a refund. The reason I chose your self-tanner is your name, which I always considered meant high calibre products...until this one.
Loss of $11; embarrassment over brown color on all of clothes...even shoes.
Shanaya of Mt Dora FL (04/07/03)
Their Visibly Firm Face Lotion has caused deep wrinkles around my mouth.
I have tried everything to reverse this condition. Nothing has helped.
Virginia of Maynard MA (09/16/02)
About 4 months ago, I purchased a tube of Neutrogena's Pore Refining Cleanser for approximately 8.00. I used it for 3 days and my face broke out in pimples. I'm 36 years old; I don't get pimples anymore! I stopped using the product and went back to my previous regime- my skin cleared up in about a week. I contacted Neutrogena and was contacted by email and given a toll free number to call. I reported what had happened and was given 2 options; either my money back or a replacement product.
I decided to take a bottle of the Sesame Body Oil- I've used it before with good results. The gentleman I spoke to told me that it would arrive by mail in 3-5 business days. After 3 weeks, I contacted them again. I was told, via email, that the product had been sent. I explained that I'd never received it, and I was told that another would be sent, again by mail, and it would arrive in 2-4 weeks. I still have not received it. I wrote again, but this time, I was completely ignored.
8.00, a weeks' worth of a bad breakout on my cheeks and chin, and a sense of disgust with Neutrogena's customer service.
Paulette of Somerset MA (11/05/01)
I had just purchased two of their
products and questions why the cost of
both products where the same while the
volume of the two products(1.7oz.
Visibly Firm Night Cream and .05 oz.
Visibly Firm Eye Cream), when in fact
the ingreients were exactly the same.
I anticipated that they would come
back and state that the difference was
the amount of specific ingredients
within each product. I suspected
correctly as they stated that the eye cream has twice the amount of active
copper than the night cream. Albeit, this is but one ingredient. Is but one ingredient validation to reduce total weight(volume of one over the other)
by 71%, yet charge the same price?
Economicaaly, I feel they are scaming the consumer, much like the Bausch &Lomb contact lens issue several years ago.
While I realize they can charge whatever price they want and the consumer can choose to purchase their prodcuts or not, I do not think too many consunmers will look at the ingredients side by side as I did and question the validity to the difference in volume (weight vs. price) of each product. Can thediffernce of one ingredient, just one, justify cutting the volume by 71% while charging the same? Is this a venue manufacturers can use to validate pricing structure? How often would a consumer compare ingredients to know to question this business practice? I view it as no difference than a manufacturer charging a higher price for the same coat because it is red vs. white and that red die cost more.
J. of Vancouver BRITISH COLU (09/30/01)
I tried the Neutrogena Sunless Tanning Spray. After following the package and waiting almost 10 hours, I noticed that the result was terrible. I had streaks and dark patches in areas. This product resulted in an uneven and unnatural looking tan! However, the colour in the streaks and patches looked fairly good. So, it was not a complete failure!
After wasting about $13.00, I was pretty upset and broke.
Jennifer of Cleveland Hts OH (08/02/00)
I bought a face cleanser from Neutrogena that claims to be hypoallergenic, alcohol free etc and does not contain anything that should discolor a towel. After using the product, it bleached my towels. I took the original towels back to the store and purchased more expensive towels and the same thing happened.
The consequences are ruined towels and a loss of about $50.00.
Estelle of Dublin, Ireland (7/31/03):
I recently purchased a visibly refined moisturiser only to be shocked at the actual size of the tube inside in comparison to the packaging! Not only is this a waste of packing but I find it very deceitful. I've been using Neutrogena products for years and have always been happy...until now. Is this a marketing tactic?It cost me �12.99 for a 30ml tube in what I thought would at least me a 70ml tube!
Ruth of Pittsburgh (7/10/03):
I purchased your Instant Bronze product to take with me on vacation last week. After bathing, I applied as per instructions, saw no streaks that night and woke up to streaks all over my legs...in front and in back. Since I usually shower at night (as I did before applying), the product was on the full next day. When I undressed, my white shorts were brown on the inside; even my white tennis shoes were brown on the top where I had crossed my feet at the ankles. This was very embarrassing.
When I took a bath that night, the water was orange, and there was no color at all when I left the tub. I couldn't believe your claims when I read the tube. It says "streak-free" and "lasts for days". This is not true, and therefore, false advertising. I feel the the $11.00 I spent for your product was wasted money for something I'll never use again, and I'd like to request a refund. The reason I chose your self-tanner is your name, which I always considered meant high calibre products...until this one.
Shanaya of Mt. Dora FL (4/7/03);
Their Visibly Firm Face Lotion has caused deep wrinkles around my mouth. I have tried everything to reverse this condition. Nothing has helped.
Virginia of Maynard MA (9/16/02):
About 4 months ago, I purchased a tube of Neutrogena's Pore Refining Cleanser for approximately 8.00. I used it for 3 days and my face broke out in pimples. I'm 36 years old; I don't get pimples anymore! I stopped using the product and went back to my previous regime- my skin cleared up in about a week. I contacted Neutrogena and was contacted by email and given a toll free number to call.
I reported what had happened and was given 2 options; either my money back or a replacement product. I decided to take a bottle of the Sesame Body Oil- I've used it before with good results. The gentleman I spoke to told me that it would arrive by mail in 3-5 business days. After 3 weeks, I contacted them again. I was told, via email, that the product had been sent. I explained that I'd never received it, and I was told that another would be sent, again by mail, and it would arrive in 2-4 weeks. I still have not received it. I wrote again, but this time, I was completely ignored.
Damage Resulting:
8.00, a weeks' worth of a bad breakout on my cheeks and chin, and a sense of disgust with Neutrogena's customer service.
Paulette of Somerset MA (11/5/02):
I had just purchased two of their products and questions why the cost of both products where the same while the volume of the two products(1.7oz. Visibly Firm Night Cream and .05 oz. Visibly Firm Eye Cream), when in fact the ingreients were exactly the same. I anticipated that they would come back and state that the difference was the amount of specific ingredients within each product. I suspected correctly as they stated that the eye cream has twice the amount of active copper than the night cream. Albeit, this is but one ingredient. Is but one ingredient validation to reduce total weight(volume of one over the other) by 71%, yet charge the same price?
Economically, I feel they are scaming the consumer, much like the Bausch &Lomb contact lens issue several years ago. While I realize they can charge whatever price they want and the consumer can choose to purchase their prodcuts or not, I do not think too many consunmers will look at the ingredients side by side as I did and question the validity to the difference in volume (weight vs. price) of each product. Can thediffernce of one ingredient, just one, justify cutting the volume by 71% while charging the same? Is this a venue manufacturers can use to validate pricing structure? How often would a consumer compare ingredients to know to question this business practice? I view it as no difference than a manufacturer charging a higher price for the same coat because it is red vs. white and that red die cost more.
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