Proactiv

Bev of Wooler, ON August 23, 2009

I ordered my daughter some proactive because we thought that might help her since we weren't have much luck with other products.So it came I payed for and figuered ok lets see if this works. Then they sent some more and charged my credit for in May 2009 .I didn't order this and was quite annoyed that they took apon themselves to charge my card for something I didn't order.

So when I got this card in the mail saying I have a parcel I went to pick it up only to find it was from Proactive So I wrote on the box return to sender and but a line through my name. Then I e-mailed them since they never answer there phone and asked to credit my account for this product I didn't order so they said in the e-mail it would take 60 days which I thought really [was bad] since I never ordered or gave them premission to access my account.

So when I went to check my account what I figured was about the time they indicated insted of a credit the charged me again and sent another order which I sent back again at the post office.So now to date they have charge me twice for 82.48. and have written them several times and now I getting quite annoyed with because they will not fix the charges and they have the nerve to say I have to pay for shipping. I did not order the products so why should I have to pay for shipping and what right do they have to access my card with out my permission. None.

To date I have faxed them with the number they gave for their Account specialist and e-mailed them again and still nothing. So my next step is this and then I guess the bank and what ever else. I will not recommend this product due to the way the treat their custommers and they garentee money back,yea right.

Julia of Tulsa, OK July 19, 2009

I am writing to you in hopes that you can help me with a situation I am involved in with ProActiv out of Des Moines, IA. I cancelled my account with them in March 2009, however, they continue to bill me for 45.85, even after I have returned two unopened kits . After I cancelled this account online in March 2009, I received another kit in the mail. So I called and spoke with a customer service representative, who told me I could a) pay the 45.85, or b) return the unopened kit and my account would be credited. So, in early April 2009, I sent them back the unopened kit via Priority Mail and a note with my account number and billing information, so that I could be credited the 45.85. I considered the matter handled at this point.

A month later, May 2009, I received another bill from them, this time threatening to send me to collections. I sent a letter in response to this stating I had already sent them back the unopened kit and to please check their records and credit my account accordingly. I failed to keep my Postal Service receipt, so I do not have proof for the unopened kit I sent back. I foolishly assumed that they would do their part and this was clearly a mistake.

On June 2, 2009, I received yet another bill for 45.85 and again was threatened to be sent to collections. I had an extra unopened kit (which is why I cancelled my account to begin with, the unopened kits were stacking up), so I decided THIS time I would get a receipt, delivery confirmation and a signature when it was delivered to ProActiv. Copies of these items are all enclosed. I also sent them another letter asking for my account to be credited AGAIN and the bill I had received from June. I thought SURELY THIS TIME they would get it right and credit my account, but alas, I have received another bill from them for the 45.85 and again, collections was mentioned.

I pay my bills on time and do not make a habit of swindling skin care companies out of their products. I was told I could return an unopened kit and my account would be credited. I have returned TWO unopened kits and I still have not been credited. There is a serious problem here and I need your help. I have enclosed the Click-N-Ship Payment Confirmation (1), the tracking information (2), the June 2nd bill I received with my account # (3), and the letter I wrote to them (4). This was all included in the package I sent to them with the Second unopened kit. Any help you could give me on this situation would be greatly appreciated. At this point, I’m not sure what else to do. I do NOT want to pay them 45.85, as I’ve returned twice that much in merchandise and paid for postage. Please note at this date that I am about to move into a new apartment, so if any correspondence could be directed to my sister’s house (address below) during the interim period, I would greatly appreciate it. Thank you for your time.

joey of northridge , CA July 7, 2009

i ordered a packaged set for my wife: 90 days later i received another package that i did not order: I called their 800 # listed above and recinded any and all access to my credit card and asked to be removed from any and all future products information: on 7-8-09 i received another package and i called the 800# and i am currently on hold for a supervisor and not being helped. I believe this is inappropriate and i hope illegal as i recinided all access to my credit usage.

Jackie of Russellville, TN June 30, 2009

I returned the kit that was 19.95 for a refund. I had a confirmation number so I would know when they received it back. I have emailed them several times just wanting to know when I can get my money put back on my card. No answer at all.People would like their money back as quick as they take it from your account. Don't know why they ignore people, I just want a refund.

Luanne of Davie, FL June 26, 2009

I am being billed and overbilled for items I never received. I have called customer service a half a dozen times. They tell me they will correct my account. On each ocassion I have received one or more invoices from Proactiv for the shipping charges of the item I already paid for and never received within a week or two of my phone call to customer service.

Yesterday I received an invoice in the amount of 45.89. I have no idea what the bassis of that charge is. I purchased a special set of Proactiv at a discount of 15.99 plus a shipping charge of 5.99. I never received the first shipment because their operator had typed the shipping address incorrectly. So I called Proactiv and Linda resent the orderon 4/18/09 priority mail. I did receive that order. I paid for one order and I received my order. These invoices are incorrect and harrassing. I note that many people have problems with Proactiv I believe the FTC should investigate this company and fine them for their abusive practices.

Terry of Palmdale, CA June 8, 2009

I filed a complaint today June 8th 2009 with BBB and here on Consumer affairs this morning. I just spoke with my bank here in California as I seen where this company did remove 74.02 from my account without authorization. Please see the original complaint regarding an amount mentioned in an email sent to me by the company (49 dollars and some change). My bank has cancelled my bank card and is sending me a new one due to this company proactiv. They are causing more problems. I have sent update to BBB and only await what happens next through them.

I also have been trying to get through the electronic claims department at my bank so that I can file a formal complaint. WOW! I can only say use caution when trusting a commercial and be sure you keep all of your records as I have for this will end up being your hopefully (mine) saver.

Terry of Palmdale, CA June 8, 2009

I contacted Proactive regarding another shipping I received for my daughter. Please see below as the original message sent to them also includes their response. I didn't go into detail how my daughter hated the stuff due to it made her face worse prior to her prom date and ended up covering the damage with light make-up on her prom day. Now when we went on this proactive site and ordered the product, remembering how up the commercials were on this stuff. I did respond to their response letting them know that what they just sent to me in my email was not satisfactory and will not happen.

I am beginning the steps I told them 1. consumer affairs 2. attorney general 3. BBB 4. FTC 5. my bank as they are promoting fraud through their own commercials... then attempt to say if I cancel... there is a fee? I hope authorities investigate these people and put a stop to their unethical behavior. They are attempting to continue withdrawing money from my account.

Robert of Boston, MA May 12, 2009

Back in January I was billed 19.95 for your starter kit. After I was out of the renewing cleanser I order this online along with the cover up stick and never received any of it! Next my credit card was bill 15.42 & 15.43 for it anyway. I also noticed this company decided to send me another 3peice kit in which I was charged 45.85 for and I never authorized and refused delivery of. At this point I canceled this account.

I decide to contact my Credit Card Company and reverse the charges directly. I had no intention of paying for something I did not receive nor did I order. Plus I was not waiting 6 weeks for a refund for something I did not order. After weeks later they seemed to have credited my account less then the amount for both the 3-piece kit, which I assume was the 39.90 and another credit for 12.95, which I am not quite sure about.

So in fairness to them and myself, I am enclosing one check for 39.90 and another for 12.95.The exact amount they credit to my account. Yet they have now sent me a bill for 45.85, 15.42.

Again the only product I ever received from this company was the trail 3 piece-kit, nothing else valued at 19.95, which was already paid for in January. This has been an extremely bad experience for me and by the amount of mounting complaints against this company; I would be surprised if a class-action lawsuit was not already on its way.

Pamela of Acworth, GA May 13, 2008

I ordered a trail size of the Proativ Solution from there web-site just to see if I would like the product and I did. But, they want you to join the club and get a better price so I did. It did not state anywhere on this web-site that I was signed up for automatic shipping.

About a month later I received a package with the full size product and the money was taken out of my account. I was really surprised. I when to the web-site and my account and found that I was to receive this product every 30 days and the only way to stop this was by a phone call. There is no place on there web-site to stop this automatic shipping.

I called was on hold for 15 or more minutes and it took me getting ugly with the customer service person Aleana to getting out of this club and automatic shipping. I send the product back in hopes of getting my money back. I understand they will not refund the shipping cost. When I went to the post office to return the package I was told they return a lot of these packages so it is a real problem. I just wanted to make anyone interested in this product aware of there tricks to take your money, with this club membership.

Money taken out of my bank account and I was unaware of so it make me overdrawn and not able to get the shipping cost refuned and it cost me to ship the product back to them.

Pamela of Acworth, GA May 13, 2008

I ordered a trail size of the Proativ Solution from there web-site just to see if I would like the product and I did. But, they want you to join the club and get a better price so I did. It did not state anywhere on this web-site that I was signed up for automatic shipping. About a month later I received a package with the full size product and the money was taken out of my account. I was really surprised. I when to the web-site and my account and found that I was to receive this product every 30 days and the only way to stop this was by a phone call. There is no place on there web-site to stop this automatic shipping.

I called was on hold for 15 or more minutes and it took me getting ugly with the customer service person Aleana to getting out of this club and automatic shipping. I send the product back in hopes of getting my money back. I understand they will not refund the shipping cost. When I went to the post office to return the package I was told they return a lot of these packages so it is a real problem. I just wanted to make anyone interested in this product aware of there tricks to take your money, with this club membership.

Money taken out of my bank account and I was unaware of so it make me overdrawn and not able to get the shipping cost refuned and it cost me to ship the product back to them.

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