Proactiv

Robert of Boston, MA May 12, 2009

Back in January I was billed 19.95 for your starter kit. After I was out of the renewing cleanser I order this online along with the cover up stick and never received any of it! Next my credit card was bill 15.42 & 15.43 for it anyway. I also noticed this company decided to send me another 3peice kit in which I was charged 45.85 for and I never authorized and refused delivery of. At this point I canceled this account.

I decide to contact my Credit Card Company and reverse the charges directly. I had no intention of paying for something I did not receive nor did I order. Plus I was not waiting 6 weeks for a refund for something I did not order. After weeks later they seemed to have credited my account less then the amount for both the 3-piece kit, which I assume was the 39.90 and another credit for 12.95, which I am not quite sure about.

So in fairness to them and myself, I am enclosing one check for 39.90 and another for 12.95.The exact amount they credit to my account. Yet they have now sent me a bill for 45.85, 15.42.

Again the only product I ever received from this company was the trail 3 piece-kit, nothing else valued at 19.95, which was already paid for in January. This has been an extremely bad experience for me and by the amount of mounting complaints against this company; I would be surprised if a class-action lawsuit was not already on its way.

Pamela of Acworth, GA May 13, 2008

I ordered a trail size of the Proativ Solution from there web-site just to see if I would like the product and I did. But, they want you to join the club and get a better price so I did. It did not state anywhere on this web-site that I was signed up for automatic shipping.

About a month later I received a package with the full size product and the money was taken out of my account. I was really surprised. I when to the web-site and my account and found that I was to receive this product every 30 days and the only way to stop this was by a phone call. There is no place on there web-site to stop this automatic shipping.

I called was on hold for 15 or more minutes and it took me getting ugly with the customer service person Aleana to getting out of this club and automatic shipping. I send the product back in hopes of getting my money back. I understand they will not refund the shipping cost. When I went to the post office to return the package I was told they return a lot of these packages so it is a real problem. I just wanted to make anyone interested in this product aware of there tricks to take your money, with this club membership.

Money taken out of my bank account and I was unaware of so it make me overdrawn and not able to get the shipping cost refuned and it cost me to ship the product back to them.

Pamela of Acworth, GA May 13, 2008

I ordered a trail size of the Proativ Solution from there web-site just to see if I would like the product and I did. But, they want you to join the club and get a better price so I did. It did not state anywhere on this web-site that I was signed up for automatic shipping. About a month later I received a package with the full size product and the money was taken out of my account. I was really surprised. I when to the web-site and my account and found that I was to receive this product every 30 days and the only way to stop this was by a phone call. There is no place on there web-site to stop this automatic shipping.

I called was on hold for 15 or more minutes and it took me getting ugly with the customer service person Aleana to getting out of this club and automatic shipping. I send the product back in hopes of getting my money back. I understand they will not refund the shipping cost. When I went to the post office to return the package I was told they return a lot of these packages so it is a real problem. I just wanted to make anyone interested in this product aware of there tricks to take your money, with this club membership.

Money taken out of my bank account and I was unaware of so it make me overdrawn and not able to get the shipping cost refuned and it cost me to ship the product back to them.

Suzanne of Aliso Viejo, CA May 31, 2007

I purchased two sets of Proactiv acne treatment products at a vending machine in the Laguna Hills, California shopping mall. According to the terms of the Proactiv "risk free money back guarantee" we could return the products after trying them for 60 days for a full refund. I purchased the first set on November 26, 2006 and the second set on January 3, 2007. The products were purchased for my daughter and they did not work for her. I returned the empty bottles (which their website states is acceptable)on February 13, 2007 along with copies of my credit card receipts showing payment for a total of 107.64 and requested a refund.

On May 16, 2007, I received a phone call from a representative at Proactiv stating that I was not eligible for the refund because the products were purchased at a vending machine and would have to be returned there and also because the products had to be returned within 60 days of purchase. The money back guarantee clearly states the products can be returned after trying them for 60 days and there is no mention of returning them to the source where they were purchased. (There is no way to return products to a vending machine anyway.)

Grace of Kildare, ME May 16, 2007

i payed 60 dollars and received my proactive for one month with a guarantee that my acne will improve. but the result was even worse...i had twice as much acne as i started with and acne all over my cheeks where i had never had it before.

Stephen of Lakeland, FL September 28, 2006

On 9/25/06 I cancelled our account with Proactive after they did not honor our specific request for "order as needed", not to be placed on auto shippment, or in the membership. The customer rep said this could be done, and the credit card info would be deleted after the original order had been placed. Three months later, they auto shipped anyway and cost me shipping to return the product. I did receive credit for the returned product. My main issue is this: I have requested 3 times by email to be sent a notice of account cancellation so our credit card will not be used in the future without our consent. I have not received a reply. A recent call to customer service would not help me, and would not let me talk to a manager to honor my request of a notice of account cancellation. They just kept repeating your account has been cancelled. I do not trust this company's "word" that the account has been cancelled and would like a notice sent stating so.

Eric of Killeen, TX January 19, 2006

I ordered a package of skincare formula on 9 November from this company, on a ONE-TIME basis. I paid with my VISA card. On 16 January, this company illegally charged my VISA in the amount of 57.90.

Maria of Sanjuanbautista, CA January 18, 2006

I called to cancel orders due to them charging product to a cancelled credit card,this was about 12-23-05,and last wk I recieved another package in the mail,that was again charged to the credit card that was cancelled,I again called the company,stated the procuct was cancelled and could not understand as to why I had recieved another prod. I did mail the product back for credit on my cancelled credit card,but if a customer calls to end shipment why is it not expidited or automatically done.

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