Complain about a product or service

Smooth Away

Cindy of Maplewood, NJ November 6, 2009

Used product under arm and both arms got a bad rash, it has been 3 months and after seeing a doctor and getting medication the irritation is very severe and has covered the entired underarm area. The rash itches and it unslightly to the eye. My under arm area has been disfigured, constantly irritated and itches and has covered the entire surface of my underarm area on both arms.

Marisa of Newton, NC November 1, 2009

I tried the small applicator on my upper lip. It removed the hair but left me with redness and irritation. This developed into a patch of red,raised skin that will break out in small pustules. I have treated it with neosporin, hydrocorisone cream and elidel with no improvement.

Sara of Rocky Point, NY August 24, 2009

This product is advertised as a pain-free simple solution to unwanted hair. I used the product as directed on my upper lip and under arms. My skin was burning and swollen after using the product. I returned it to CVS for a refund but there has been permanent discoloration on my upper lip where the skin was irritated. It has been over 6 months. I am going to a dermatologist to find out if there is any way to get rid of the discolored skin.

Kana of Roaring River, NC July 5, 2009

I bought the Smooth Away product at a local yard sale. When I got home, I decided to use it on my legs. It made my skin look very ashy looking for a few days. Then recently I tried the smaller one on my underarms. Since it is supposed to not irritate them. Well, I was wrong. Just a few seconds after that, my underarms became red and swollen a little and burned intensely. This is a scam and do not buy it.

DEBORAH of HENDERSON, NC June 19, 2009

I ordered this product 14.99+ 6.00 S&H times 2 for two sets from the number on the TV commercial. I "spoke to a recorded message, (press or say..) my calculations: 28.97. I was billed 60.39 from my visa debit card!!! How can I get my 41.42 back? I am on disability with MS, diabetes and congestive heart failure. I thought this would save me from shaving cost! My MS med is 35.00 a month + other meds I am on I need that money. The product makes me itch and does not get the hair completely like my razor which I'll be using from now on. I can not handle the stress of trying to reach a real person to try to settle this myself!

Marilou of Pleasant Hill, CA June 8, 2009

Two days after using the product on my lower legs I broke out in what appeared to be a red rash. Within another week the rash had spread to my upper legs and feet (I had not used the product in either area. After three weeks I went to a Dermotoligist who told me that I hair frolicles were infected but she could not identify the specific infection. She prescribed "EpiCeram Skin Barrier Emulsion" and "Deifloransone Diaceta Ointment". Neither of the products cleared up my "infected hair folicales". In the mean time the "rash" had continued to spread on both of my entire legs and feet. I have another appointment for tomorrow to see if the Dermotoligist has any more ideas. If this is not resolved, I will file a law suit against this company.

I DO NOT understand why you people are still allowing this product to be sold in stores. This Sunday's ads have it displayed for sale at four different stores in my area alone.

WHAT AT YOU DOING ABOUT IT?

Susan of Brookfield, WI May 22, 2009

Called to order product, automated system took order. After credit card info given goes on to sell additional product, refused 'NO' and shipped what started to be a 16.99 order, without giving me a total and was 42.99. I returned entire product, which did not work, and agreed to pay 6.99 only requesting 36.00 credit to my debit card. Postal Confirmation shows deliver back to company on 5/14/09 # 9:28 am.

It is now the 22nd and I do not have credit. I would appreciate any help you can give. From what I have since read of online reviews, it is impossible to speak to a person, messages left are ignored, and refunds are hard to get. Usually the phone number is listed on bank statements when debit is made. My statement shows half of the their number and I could not find it anywhere. Thank you

Roseann of New York, NY April 29, 2009

On 12/08/08, my order for Smooth Away was processed. My order of one set came with an additional free set, and I ordered additional replacement pads. The entire package I received weighed 15.3 ounces. I was charged 34.97 for the merchandise and 25.96 for shipping and handling. By the time I'd tried Smooth Away twice, on both my legs and underarms, it was past the 60-day warranty period. It didn't remove any hair.

While the Smooth Away ad stated that 6.99 would be charged for S/H of each set, it didn't reveal that the "shipping and processing charge was 10.98" (as stated by the Idea Village customer service rep, which still leaves 1.00 unexplained) for the replacement pads. All of the replacement pads together weighed 2.4 ounces. I'm out 60.93 for a product that doesn't work. The whole thing seems like a scam. The shipping/handling/processing is not fully disclosed and is a gross overcharge. Despite ordering the cheapest shipping Idea Village made available, I paid 25.96 for S/H.

Sandra of Middletown, NY March 4, 2009

Sandra of Middletown NY (03/04/09)
I purchased this product and used as directed. My skin was somewhat smooth but the next day I had a red rash and that rash has since turned to a dark scar on my leg. I am lucky I never used it on my face. Because the scar itches and is really ugly.

My legs were my greatest asset and now I wear pants all the time because this scar is so ugly.

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