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American Express

Platinum Card

Vijay of Romney, WV January 17, 2007

Vijay of Romney WV (01/17/07)
I was planning to travel to Vienna from Dullas/Washington with my wife in September 2006. Since I am a business platinum member of American Express, I thought I would take advantage of their travel services which offers two tickets for the price of one.

Prior to calling American Express, I obtained a quote from Austrian Airlines. They quoted me a price of 2510 for one person round trip. American Express's quote was 6824. From my point of view, the most I should have to pay would be 5020 not 13648!

I ended up talking with four individuals in the Platinum Travel Services department, none of which could resolve the overcharge issue. After that, I spoke with a very pleasant lady in the Executive Services department. She was very sympathetic and assured me that the issue would be resolved and to call back in two days.

After two days, she said she was surprised no one had responded and that I would be hearing from them. Two days later no response. I called again at that point and spoke with the same lady who said that the Travel Services department's lack of response was not acceptable and she would contact them again. She advised me to wait to hear from them before purchasing my tickets. Needless to say, two days later, no response.

This time when I called back I received an answering machine. My conclusion: Either American Express does not want to assume their responsibility or are too arrogant to address issues when confronted with them. Maybe they do not want to face potential fraud/abuse issues when a loyal customer (I have been with American Express since 1977.) requests a reasonable answer. Or, perhaps they simply do not care (as it has been demonstrated with me).

Eduardo of Doral, FL November 29, 2006

Eduardo of Doral FL (11/29/06)
After reaching an agreement with AMEX for the payment of all my debt with the Platinum Card (back in August 2002) and having paid everything that was agreed in a shorter time than the initial schedule AMEX agrees that the balance on the account is zero but keeps the negative remarks on my credit history in all the three bureaus classifying my account as BAD DEBT, CHARGE OFF, COLLECTION, etc It is important to emphasize that when I approached AMEX to renegotiate my debt with the card the account was in good standard with no late or due payments. This is the second time I am reporting my case and I did not get any feedback from you in the first time I did it.

Ramona of Alpine, CA October 16, 2006

Ramona of Alpine CA (10/16/06)
My optima platinum card has been closed since January 2003 by my request. My account information is 3715-192351-52006. At the time of closure, my account balance was approx 15K-18K. As of this writing, my account balance is 26,030.35. My interest rate on this card is 30.24%! I have asked repeatedly to have my interest rate lowered to the amount it was when I inititated the closure of the account but American Express refuses to do so.

I have been making payments on the card, and according to my credit reports have been timely. Every month I find myself having to call American express at least twice to obtain a verbal payment amt because my statements don't represent my last payment. I have been told this is the case because my payments come in after the due date. I have been and will continue to make payments until the card is paid off, but I can no longer justify or comprehend the outrageous interest rates that I am being charged.

I understand if I actually had charges that made up the additional 8-9K but I did not. This situation is a now also affecting my other card with them. My personal card, card number 373070704512005. American express is requesting I pay more than the minum on this card. This absolutely does not make sense!! I have a sign and travel amount of approx 3k and on this card i pay the full amount of what I use. I do not carry running balance, because it is not that type of card.

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