Complain about a product or service

American Express

Platinum Card

Ferdous of Ontario, CA December 23, 2008

Ferdous of Ontario CA (12/23/08)
I have been a member of American Express since 1988. Started with their Green card and eventually been upgraded to Gold, Platinum and Centurion. In addition, I also have Amex Delta card and American Express Blue. On average month, I use around over 35 thousand US dollars for many years. I have always been current with my American Express payment and always sent payment on time. I am totally debt free except my mortage. I do not have any seconds nor owe any credit companies.

Since last month, American Express called me and said they have put my Platinum card on hold until I clear payment of 2200 dollars. I was surprised to hear that they put my American Express card on hold and told me not to charge any further as they will be declined. I asked them the reason for this since I have done more than multi million dollar charges with them since i became one of their members. They told me that my recent chargesof 2200 and on my Platinum card was over the limit. I did not understand how they calculate their limits since I charge over 35K per month between all their cards.

After long coversation, I asked them to cancel my Delta American Express card. Now I am considering cancelling the others. They perhaps forgot that I pay over 3k in annual fess and charge over 350k every year. They even asked to provide w2 and tax return to proof that I am capable of paying high limits. I asked if I ever paid late since 1988. The answer was NO from them. But they insisted that I have to make payments before they can take the hold out to charge again. I am very disappointed with Amrerican Express for being a very loyal member for over twenty years. Never in my wildest dream expected this from American Express. I guess they are hurting too with financial crunch.

Since my conversation with them, I have cancelled my vacation plan since I can not charge. My payments are not due until another 12 days. Eventually, I will cancel all of my American Express and will do business with others.

Olga of Renton, WA December 22, 2008

Olga of Renton WA (12/22/08)
I have been with AMEX for several years. I have personal and business cards. I have never, ever missed a payment on any of the cards and my credit history was always great. Just last week my Amex card was declined - I was surpised, because as far as I know I had another 2,000.00 of credit line to go. Anyway, I called Amex right away and I could not believe what I was hearing. Amex decreased my credit line - which would have been fine if it wasn't for very important detail: the amount of the new reduced line is 1,650.00 less then my current card balance!!!! So, it looks as I west 1,650.00 over the limit!!! I got fees, I got defaulted!! American Express had nothing to say to me except that if I don't come up with that difference in literally a week than I will continue to be in default!! I am basically screwed! Amex is running me into the bancruptcy!

prime rate + 21.99% plus 29.00 every billing cycle and the most important for me is ruining my credit history.

Richard of Atlanta, GA December 16, 2008

Richard of Atlanta GA (12/16/08)
After using American Express for eight years and upgrading to Platinum 4 years ago, I had my card declined when attempting to make a purchase. Imagine my feelings when I was asked to speak with the AMEX rep and advised that I reached my limit; when I have no preset limit and I was not advised that I was close to any limit. Additionally my balance was less than the maximum I've charged previously

Based on this experience I cancelled my card, and I've not recieved a refund of my membership fee which was just charged 2 weeks prior to this incident. Platinum is a joke, I'm debt free and I will simply use my check card!

Laurie of Ridgewood, NJ December 16, 2008

Laurie of Ridgewood NJ (12/16/08)
When is your agency going to do something about the loan sharks none as credit card companies. I am one of the few who are current o my credit cards, mortgage, car payments. Due to one late payment with Am Ex my credit card interest rate is now at a userous 26.99%! How in the world is this legal and where is your agency in the midst of this crisis. I feel as though I am living in a twilight zone. People are defaulting right and left on credit cards and I am a paying customer and still treated in an unethical manner. It is time to put and end credit card companies and there outrageous fees and practices. In all other transactions this is completely illegal.

I stated everything above. But who knows how this has affected my good credit standing. I do not even want to look!

Raymond of Torrington, WY December 11, 2008

Raymond of Torrington WY (12/11/08)
About the month of july we received a notice from American Express that we were late on our card and we informed them that they did not sent a bill out to us, and that we were unaware what the due date was because we never used the card before. They told us not to worry that we do see that we didnt send a billing statement out to you and that you will not be reported late.

We just resently recieved an e-mail that out limit was cut in half and was reported to the credit bureau that we were late. This going to have an adverse effect on our credit and it is unjustified. This is their mistake and they need to take responsibility for their lack of action. We havent missed a payment on any think for close to 5 years and we all know how hard it is to build credit. I believe they need to send a statement to us for us to be able to pay our bills on time. They told us today that they did send a bill and I told them that they did not.

we took care of this in july and not to meantion again that they admitted at the time that they did not send one. I was told that it is not their problem if we get a bill or not.
This misinformation will have significant impact on our credit not to meantion other creditors will raise our interrest rates and put us into finacial parrel that we would end up fileing banckruptcy. This is ethically wronge for what they did.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.