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Sharon of Ludlow VT (07/28/08)
One cannot feel bad for American Express losing money when people like me, use the CareOne Credit plan to pay off credit card debt and make payments on time, but American Express refuses to be a part of the program. Thankfully, all my other credit card companies have accepted the plan and are getting their money back, and in a reasonable amount of time.
I was appalled when Care One told me American Express wouldn't cooperate. And they raise interest rates during these hard financial times, rather than lower them. I asked for a reasonable balance transfer rate,but they are at like 14.99% and I had to do it anyway before I found out about careOne and the help they could give me.
American Express is my highest rate interest card so it's a hardship for me that they won't join the care One Credit plan. It will take me years and tons of interest to satisfy them.
Christine of Parkdale OTHER (07/16/08)
I am in France & trying to transfer points I have earned with American Express to my Qantas frequent flyer account. Every time I try to do this on the Amex website, it flicks me to my transaction list. I have tried to get into rewards & transfer points from different parts of the website, but with same result.
I cannot complain to them or let them know because the only contact details they give are 1300 numbers you cannot call from overseas. They do not provide an email address. Even their emergency lost or stole crads number can only be accessed from within Australia. They even have on their website: 'Talk to us. We're here 24 hrs, 7 days a week. Call us no matter where you are.' Then they provide no means to do this!
I need to transfer these points urgently or i'll miss out on the ticket I need. Amex customer service is about the worst I've ever come across & Ican't even contact them to say that. I need to book an airlinr ticket with my points. The month I am looking at has very few days left with frequent flyer seats. If I don't get to transfer thse points I will have to pay, so I'll be out of pocket more than $2000.
Assaf of Pembroke Pines FL (06/17/08)
I purchased a Tissot time piece using 42,000 of my membership reward points, Nov 27th 2006. When I got the watch in the mail, i realized I have no proof of purchase (i.e., receipt/invoice). I called Amex and they say that they cannot provide me with that but I should not be worried because I would not need it. After couple of moths my watch was malfunctioning and I contacted Tissot who were glad to offer their help contingent of a prove that I got the watch from Amex and not from any unauthorized dealer! Now I have a 500$ that is not functioning, and not Tissot nor Amex want to assume any responsibility for it.
It is my wedding gift! which I thought would last forever as it is a swiss time piece!
James of Plymouth MN (05/12/08)
In May 2007, my corporate AMEX card was cancelled, due to job change. AMEX then swept my accumulated Membership Rewards Points and zeroed out my account of over 318,000 points. They told me that is the rule if you cancel all cards with AMEX. However, I hold a separate AMEX card which i've had since 2003, and is still in good standing. Based on this, they shouldn't have zeroed my account.
Additionally, their website front page says that points do not expire. I did not receive any notice of account being zeroed out. I've contacted them twice via fax to their service center, but get form letter back, refusing to reinstate.
I am unable to use the points earned for family travel, or gifts to be given, for my new son.
Tony of Prescott AZ (05/11/08)
The membership rewards program at Amex is a joke. I have tried for over one month to get a certificate for renting a car with Enterprise and they can't succeed in sending it to me by email.
Finally last night I got an email after a series of phone calls with their customer service. The email is delightful it tells me to click here to get my certificate....unfortunately the link doesn't work!
On calling them early this morning I was passed through 4 people until I got the response that I will have to wait until Membership Rewards opens in one hour. I think the program is disgusting...this is not my first time of having poor service as the web site is attrocious. Customer service reps are only trained to say that I am sorry and apologise. They are certainly not trained to fix problems and take responsibility. The final straw is that I have now been charged twice for this same transaction! Oh well, I am only a Platinum card member.....I wonder what service you get as a green or a gold?
Ruined my last 12 hours fighting with them, and upset my preparations for my vacation which I start today. All other suppliers have been great, except for the one that I use for $100K of services a year.
Dulce of Pico Rivera CA (05/02/08)
I have earned 140,890 membership reward points since 2000. When American Express cancelled my card for non payment in time due to financial hardship, I was turned down for redeeming the points which I have earned and deserves. I attempted several times to redeem the points, however every single representative that I talked to give me diffenrent reponses. I feel frustated,no representative are truly helpful/
My husband visits his mother once a year, she lives in our country. This year we are depending on the redeeming the points to use for airfare since our budget is very tight.
Mark of Camarillo CA (04/05/08)
First of all this has been going on for at least three years to no avail and my bills are always paid on time. I tried to cash in some of my reward points for a golf club. The points were deducted from my account but the club (that was supposed to be available) never was. Every time I called I was told the points would be put back on my card. I enlisted the help of my Financial Advisor (Ameriprise) and he has been unable to resolve this for me. I am due 38,500.
Murat of Mission Viejo CA (02/20/08)
I made the payment over the phone 2/17/2008; the agent misplaced the payment. I called the costumer service, and they stated it was going to be fixed--but they never did. On Presidents' day the bank was closed. I called the customer/account services several times, and I talked to almost all employees, also the accountant service supervisor. It never got worked out. American Express is still holding my money, with no reason. I am feeling like a chronically abused, Third World country's citizen. Such a bad experience: NEVER AGAIN will I do business with AMERICAN EXPRESS.
Sunday night I talked to the customer service agent who stated my Gold card was usable.My 13-year-old son was trying to complete school project, so I took my son to the store for school shopping. I had a most embarrassing moment happen. My card was declined for $56.00. I called back the customer services and was again 25 minutes on the phone. They didn't resolve it. We got back home, and my son could not the complete the homework and lost the trust for his father. Monday all day I tried to solve the problem. Eventually, Monday night account services decided to release my money by 8 am Eastern time. In the meantime, my regular payments such as toll road and cell phone bills were delayed. My cell phone was disconnected; most likely my toll road bill is going to be have some late payment fee. I am going to be visiting a psychologist to earn back my trust in the banking system.
Debra of Brooklyn CT (02/19/08)
American Express offered me a card. I accepted, as the promo was a dvd player. I never received it and returned the card. I called initially; they apologized and said they'd look into the gift, but nothing happened. I returned card and didn't use it once.
I now find there are over 40 inquiries currently in a 2-YEAR period at the credit bureaus. Why do they continue to look? I never even used the card once!
Rick of Butte MT (01/09/08)
I was lured in to getting an American Express Card by dangling a free business class trip annually with the purchase of another business class ticket. I have had the card for 4 years and when I went to book a once in a lifetime trip to Europe, the Travel service with American Express quoted me $13,000 to purchase one ticket and you get one for free. Additionally I would have to fly to a major HUB to take advantage of the program. I can buy full fare Business class tickets on any Airline that serves our market for $3600 or 2 for $7200 almost half of there SPECIAL DEAL.
One fare should be $3600 and they said it should be $13,715.
D. of Woodridge IL (10/30/07)
We have a request to activate rewards cards that were given as a reward to one of our salesmen. The cards were misplaced and recently found, of course, after the expiration date. After calling the number on the back of the card, we were told that the cards have been cancelled and nothing can be done to replace/reactivate them.
Tracy of Crofton MD (10/26/07)
American Express card members are not able to cash in their reward points. The only way to do this seems to be via their web site. but their web site doesn't work. some say the site has been broken for about two months, my experience is that it hasn't worked for about two years. I've contacted American Express customer service many times about this; each time they say try again, the site will be back up--but it never is. I've also asked Am Express customer service for full literature on the program and cashing in reward points, and they've indicated each time that they have detailed information; but what I get in the mail is a useless 2-page flyer directing me to their useless web site. The program is a joke. American Express should be ashamed of themselves.
Joyce of Maricopa AZ (10/24/07)
I called to redeem some of my AX points to fly. AX told me who I could use. I called Delta they said they had no seats, however, if I wanted to pay double the points for this flight, they would give me a seat. I pay good money to AX for the privilege of gaining points for airmiles. I am angry with AX for allowing their partners to use such tactics.
Deb of Santanana CA (08/30/07)
By Feb 2006 we had 840,000 reward points. Our business had been struggling durning the previous year 2005. But we always made our payment in full. We were late in Feb but still with planning we paid the February off. For our latenees they took miles away. WE understood. Over the course of a year and a half we have been try to get access to these rewards. First we were told we needed to get reinstatement requests. Second we were told to apply for new cards and they could transfer rewards. Once we received the new cards the story changed again. They kept requesting us to requests the reward by letter they did not see any reason why we could not have them now its 2007 we received to denial letters(standard letter obviously)explaining we should have requeste our rewards reinestetement back in 2006. We are back to squre one with two new cards no rewards no reinstatement nothing. I wish they would get their story straight. We were spending 100,000 a month for many years -- they got there money while our business was profitable. Never would not pay. I believe the rewards were earned and should be paid. Forfeiting a little but the entire amount is highway robbery.
Roberta of Albuquerque NM (03/11/07)
My father died in July 2006; my mother cancelled his American Express card before transfering the 45,392 Membership Rewards miles to Continental Airlines Donate Your Miles Program (to Healing the Children). I believe we should be able to transfer these miles. I can get no response from American Express.
Healing the Children is loosing out on 45,392 miles that helps bring international children to the US for free medical care.
Ta of New York NY (01/10/07)
After having the american express platinumcard for about 6 month, always paying on time and charging around $7,000 to 10,000 a month. I a made big purchase (60,000 at tiffany), american express requested my income tax return, I refused and they cancel my card, I don't care about they cancelling the card but would like to get my rewards point, 59,000 no accounting for the 60,000 for this month.The only reason I got this card was for the stupid points.
Edmund R. Damron Jr. of Garland TX (12/10/06)
I've Ordered two products from their Rewards web page on two different occations, which were sent quickly, but both were the incorrect items. I have contacted them three times now to get the correct items to no avail. They keep up a front that things will be taken care of, but they don't do a thing!
T.v.of Dallas TX (09/21/05)
After closing an account 14, July 2005 I called 21, Sept. 2005 after being unable to log on and view my rewards info. on line. I was informed I could get no information as I was no longer the primary on the account.That is suprising as the account was in my name and I was the primary. How does someone linc their personal card to the rewards program and eliminate me as primary? I had 2 secondary cards in other individuals names. American Express has allowed for the second time one of the secondary parties to change primary on and account in my name and my responsibility. The reason I closed the account was the credit history and responsibility was mine and not crediting the company the secondary personel and I used the card for. A resolution file has been opened but I am told not to expect any resolution for several weeks. During that time the rewards points will expire.
Kathy of Boulder CO (04/14/05)
I have tried to cash in my American Express Rewards Program miles. I have 91,000 miles at this time. I have tried, for three months now, to turn my miles into a ticket to Europe. I have been on the phone for at least 10 hours and on the internet for about 15 hours to no avail. The rewards program is a SCAM!!!! I pay a huge annual fee and I can't use my miles. I was told today that I COULD cash in 100,000 miles for a PREMIUM ticket which in effect is a standard seat (50,000 miles) with a fancy name. A premium ticket is the SAME thing as a COACH/Standard seat but the airlines put several STANDARD seats aside for people like me that might, just might cash in 100,000 miles for a 50,000 miles out of desperation. OR, people like me might just cancel our American Express cards out of frustration and anger.
Patricia of Kentfield CA (03/17/05)
In August of 2004, I requested a $50 Be My Guest card from points earned on my American Express account. The 10,000 points were deducted on my September 2004 statement. I have called a minimum of four times in six months and to date (today is March 17, 2005) have not received my Guest Card. In speaking with others about this, I hear it is quite common. I want to warn all American Express customers about the membership rewards program. Use another credit card that gives you want they say they will.
I'm out 10,000 points on my American Express membership rewards account. I earned those points.
Alan of Abingdon MD (09/30/04)
Back in the begining of August (9th)I cashed in some of my Membership Rewards points for a 200$ Be My Guest Card, I gave them a change of address and they verified several times with me the address, I was then told it would ship the next date and take 5-7 business days, these came and went and I filed a complaint on the 27th of August and was told it would take 5-7 business days to complete and at that point they would overnite a new card to me. on the 8th of Sept. I called and was told no new info was reported. I then called back the following week and was told the time for the investigation had expired, I asked for someone else to talk to and was told there was no one. I have sent several emails to Amex to no avail, All I wanted was the card for a vacation back in August. I am very disgusted with AMERICAN EXPRESS.
Due to this, I wound up having to pay out of my pocket for dining out on my vacation, as well as undue stress trying to contact AMEX to resolve this issue.
Gary of Balto MD (12/13/03)
AEXP redesigned their web site- I have NOT been able to logon to cash in Membership Rewards for 2 months. I sent a letter to Zyg Gorgol- VP of Customer Affairs- no response - 100's of calls to customer service and tech support- still cannot log on and cash in points. Paul Hatch
is supposedly a high level person- he made promises and has not returned calls for quite a while- can't get any satisfaction.
I have 150,000+ points to use and cannot - this AEXP has horrible customer service and attitude.
Maxine of Fort Worth TX (05/03/02)
I canceled my American Express Membership Gold Reward Card after 31 years. I thought I had 6 months to transfer any available points. I received a statement in the mail on 5/1/02 saying I had 4025 points. I called to transfer to Hilton Honors and I was told I only had 30 days and my points were forfeited on 03/2/02. I was told that they would not reinstate the points and I should write to customer services. I immediately wrote a letter to Chris Lynch at the above address. I previously had another incident with American Express which caused me to cancel my account. I won an award from my company in the form of 500 points on a Persona Select Card which has the American Express Logo on it. I was planning on using it at a Marriott in New York City but delayed my trip a few weeks because of bad weather. When I went to use the card I was told it had expired. I immediately called Persona Select and was told that they cannot extend the card. To make a long story short American Express kept the 500 dollars that my company paid. After my company tried in vain to get the card reinstated I wrote to the Vice President of this company and copied in the President and Chairman of American Express. I never received a written response but got a call from some fresh kid who lectured me and basically said he didn't care if I cancelled my account. The one question I wanted answered is who got the 500 dollars since my company did not get it back. I had to assume that American Express got the money. The next day I realized that I never received back any of the money that I had paid for my membership which is $150.00. I called American Express and they looked into it and said I would get back $112.00 but I would have to call back the next day to get the check issued. I also asked about the membership rewards points and the girl I spoke to said she thought I had 6 months also. I called Membership rewards again today and explained that since American Express did not return my money that they should reinstate my points and I mentioned that the girl I spoke to thought it was six months also. The person I spoke to went to check and said the six months only applies when I get another American Express card. I told her I don't think so, I have finally come to the conclusion that American Express has very shoddy business practices.
Kurt of Scottsdale AZ (01/11/02)
I was a platinum card holder and accumulated 130,000 air miles. I canceled my card to replace it with my old Rewards Plus American Express card and lost all my miles. I have asked twice to have my card reinstated and regain my miles but have recieved no help!
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