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American Express

Rewards

Jillian of Winchester, CA March 24, 2009

Jillian of Winchester CA (03/24/09)
I too had my points revoked and cards canceled after 10 years of being a card member. I had 105,000 points...all gone.

Teresa of Mount Airy, NC March 13, 2009

Teresa of Mount Airy NC (03/13/09)
I overpaid my american express bill in Feb. 2009. On March 13, 2009 I attempted to use my card and it was declined. I called customer service to see what the problem was...I had a 16000.00 credit limit and was just coming out of a credit balance. They informed me that because of information on my Experian credit report they made the decision to close my account. Funny thing, they didn't try to close my account when I had a credit balance with them, only when I owed them 71.00. Now they have taken my rewards points, which I earned through them, that was close to 40,000 points. Why are they getting MY taxpayer dollars when they are shafting me?

They have taken 40,000 reward points, that I earned, that I usually spend every spring for gifts for my children.

Patrick of Alexandria, VA February 27, 2009

Patrick of Alexandria VA (02/27/09)
I have offer in writing from American Express that I would receive the following 4 items for subscribing to a magazine-GURANTEED-even if subscription is canceled. 1)Free Airline Companion Ticket;2)A 100 Restaurant Certificate; 3)2 issues of TRAVEL & LEISURE; and 4)2 Issues of FOOD & WINE. I did receive the magazines, but never the companion ticket or 100 restaurant gift cert.

I did receive the magazines, but never the companion ticket or 100 restaurant gift cert. When I call the number provided by American Express, the subscriber service tells me the missing items are Out of Stock on backorder. Never received anything in the mail stating they are on backorder but will be sent. Would be happy to send you a copy of my letter with the Guarantee on it.

Julie of Southwest Ranches, FL February 24, 2009

Julie of Southwest Ranches FL (02/24/09)
I have been an American Express card holder for over 15 years and have NEVER been late on a payment! A few days ago, Am Ex infomed me that they had closed all 3 of my accounts with them, because there was a problem with my last payment. THERE WAS NO PROBLEM! They then told me that my account had been FLAGGED. I asked what that meant and the Customer Service Rep did not know.

They also said that I didn't have enough revolving credit experience for them to keep the cards open! Unbelievable. THEN they informed me that because my accounts had been closed, I would NOT get my 600,000 Reward Points. I have saved those points from day one, as a sort of retirement fund to travel on a few years from now. I couldn't believe it! There must be something we can all do to stop this malicious behavior! To try and blame me (like all of a sudden I'm not worthy of their card)for their obvious financial woes is INSULTING. And to be blatantly stolen from has pushed me over the edge.

I spoke to an attorney today who will start the process of trying to recover what is rightfully mine. I believe this is another financial institution that is sticking it to all of us. Even those of us who have paid our bills on time and acted in very good faith with them. I am hoping that enough people come forward and President Obama will step in and put a halt on this disgusting behavior. I urge you... If you know anyone else who is experiencing this same treatment from American Express, please encourage thm to come forward. President Obama needs to hear from all of us!

American Express stole 600,000 reward points from me by closing my accounts. This has been emotinally painful and heartbreaking as this was my retirement fund.

Bharat of Rego Park, NY February 18, 2009

Bharat of Rego Park NY (02/18/09)
American Express cancelled the charge card two weeks before I was due to get the reward for all the charges I made on the card in the last one year, hoping all along that in Feb I will get the reward check. They are stating the same excuse that my credit score has dropped although I have not been late in no payments in none of the credit card that I own. I think it is a total rip off, orchestrated intentionally to avoid paying the reward checks

I have lost 300 worth of rebate that I earned transfering charges from other credit cards to American Express.

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