Complain about a product or service

American Express

Rewards

Julie of Southwest Ranches, FL February 24, 2009

Julie of Southwest Ranches FL (02/24/09)
I have been an American Express card holder for over 15 years and have NEVER been late on a payment! A few days ago, Am Ex infomed me that they had closed all 3 of my accounts with them, because there was a problem with my last payment. THERE WAS NO PROBLEM! They then told me that my account had been FLAGGED. I asked what that meant and the Customer Service Rep did not know.

They also said that I didn't have enough revolving credit experience for them to keep the cards open! Unbelievable. THEN they informed me that because my accounts had been closed, I would NOT get my 600,000 Reward Points. I have saved those points from day one, as a sort of retirement fund to travel on a few years from now. I couldn't believe it! There must be something we can all do to stop this malicious behavior! To try and blame me (like all of a sudden I'm not worthy of their card)for their obvious financial woes is INSULTING. And to be blatantly stolen from has pushed me over the edge.

I spoke to an attorney today who will start the process of trying to recover what is rightfully mine. I believe this is another financial institution that is sticking it to all of us. Even those of us who have paid our bills on time and acted in very good faith with them. I am hoping that enough people come forward and President Obama will step in and put a halt on this disgusting behavior. I urge you... If you know anyone else who is experiencing this same treatment from American Express, please encourage thm to come forward. President Obama needs to hear from all of us!

American Express stole 600,000 reward points from me by closing my accounts. This has been emotinally painful and heartbreaking as this was my retirement fund.

Bharat of Rego Park, NY February 18, 2009

Bharat of Rego Park NY (02/18/09)
American Express cancelled the charge card two weeks before I was due to get the reward for all the charges I made on the card in the last one year, hoping all along that in Feb I will get the reward check. They are stating the same excuse that my credit score has dropped although I have not been late in no payments in none of the credit card that I own. I think it is a total rip off, orchestrated intentionally to avoid paying the reward checks

I have lost 300 worth of rebate that I earned transfering charges from other credit cards to American Express.

Douglas of Sequim, WA February 10, 2009

Douglas of Sequim WA (02/10/09)
My wife and I have been American Express card holders since 1994. Earning high six-figure incomes in the Time Share business, travel was a huge part of our life for the majority of that time. We have EARNED over 300,000 flyer miles and had a balance of 209,173 miles/points left when American Express (with out even a courtesy call) cancelled our card! I called to clear up the mistake since we have never been even a day late on a payment and currently only charging a few hundred dollars a month. I was told that after a random credit score check, AE did not feel comfortable with our ability to pay back at this time even though we do not have a balance owed.

I asked if they could have put a freeze on our card from future spending if they were worried about our ability to pay, I was told yes we could have but we decided to terminate our relationship with you. I then asked if this TERMINATION would affect our 209,173 points, I was told of course, we can't reward you with a bonus for a drop in your credit score!! Silly me, I was under the impression from ALL of AE literature that points are EARNED not a bonus! Consult Webster: Earn (verb) To receive as return for effort and especially for work done or services rendered.

During the last 15 years I could have reached in to my wallet and chose any number of Credit cards that had cash back, points, rewards, etc... but I chose to use American Express over the others for the FLYER MILES plain and simple! To steal my points has to go beyond un-ethical to ILLEGAL! I sure hope that this is not the end of the story for myself and others who have been treated this way, count me in if there is any Legal Action that can be pursued. RE: you can re-apply for another card at a later date if you choose too, does: NOT IN MY LIFETIME need clarification?

My family has been robbed of numerous Airline tickets that we have been looking forward to using in the near future for trips to see family and friends. My credit score has been affected by AE closing my account as well.

Kan of Princeton, NJ February 2, 2009

Kan of Princeton NJ (02/02/09)
My American express cards were canceled without any warning. One of them is AmEx Costco card, which has accumulated about 300 rebate. The card was canceled just before the rebate was due to sent out. I was enticed to use the card for the rebate, now they cancel the card just to avoid paying it. I have always paid my balances. Before they canceled the cards, I paid all the balances well in advance. It is hard to believe that a company such as American express would use such dirty trick to do business. I called Amex representative -- I was told that I can apply for the card again, but the rebate will be gone. The company seems to go downhill very quickly.

Jami of Oak View, CA January 30, 2009

Jami of Oak View CA (01/30/09)
My husband went to costco, using our am ex card, he was told at check out that our card had been canceled. when we called am ex they said they did a credit review on me and they considered me a risk. We have NEVER been late, missed a payment, we even paid two or three times a month! They even said that I didnt have any bad credit just too much credit, all cards always paid on time!

We got our costo/am ex card based on the rewards that we received using the card, 3% on gas, dining, our castco products, etc.. They owe us 353.34 with more to come before Feb. 1st. They said we do not get that because they canceled our card! That is stealing! I talked to am ex (rude) and I talked to costco, I am not the only one complaining, they are getting many phone call just like mine. This a problem, I want my money, they can keep their pathetic card!

America express owes me 353.34.

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