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American Express

Rewards

Deb of Santanana, CA August 30, 2007

Deb of Santanana CA (08/30/07)
By Feb 2006 we had 840,000 reward points. Our business had been struggling durning the previous year 2005. But we always made our payment in full. We were late in Feb but still with planning we paid the February off. For our latenees they took miles away. WE understood. Over the course of a year and a half we have been try to get access to these rewards. First we were told we needed to get reinstatement requests. Second we were told to apply for new cards and they could transfer rewards.

Once we received the new cards the story changed again. They kept requesting us to requests the reward by letter they did not see any reason why we could not have them now its 2007 we received to denial letters(standard letter obviously)explaining we should have requeste our rewards reinestetement back in 2006. We are back to squre one with two new cards no rewards no reinstatement nothing. I wish they would get their story straight.

We were spending 100,000 a month for many years -- they got there money while our business was profitable. Never would not pay. I believe the rewards were earned and should be paid. Forfeiting a little but the entire amount is highway robbery.

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