Complain about a product or service

Barclays Bank/Juniper Financial

Raymond of Whittier, CA August 24, 2007

Raymond of Whittier CA (08/24/07)
I started using this credit card about a month ago. I was waiting for a statement it never came in the mail, I called to find out why I had not recieved a statement so I can send in my payment. The person on the phone informed me that they had set up an online payment for me so I can pay online. I informed him that I never agreed to any online payments, that's how you get your identity stolen, I need physical statements in the mail.

So I asked him what their address was so I can send them the money for that month right away. I send the payment next day for them. If I had not called the card I would have not known that these people did this and I still would be waiting for the bill. Of course the bill got there 3 or so late because I had to find out were the bill was, and send it next day.

Diane of Sharpsburg, GA August 13, 2007

Diane of Sharpsburg GA (08/13/07)
This is a perfect example of a bank not posting my payment until after the due date - two times - and charging me a 39.00 late fee each time. With the late fees it made my account overlimit and I was charged two overlimit fees of 39.00 (all totalling 156). These 2 checks were mailed a week before the payment was due - and it took them over a week and AFTER the due date to post my checks resulting in late fees - funny because my last 3 checks mailed were sent a week before the payment was due and those checks were cashed in 3 days - why weren't the other ones cashed in the same manner?

I know they personally held those first 2 checks until after the due date to add on late fees - overlimit fees and then they jacked up my 8.99% apr to a whopping 24.24% - I contacted the BBB numerous times to no avail and I received a letter from the above mentioned person saying they were not refunding me my money or lowering my apr back down.

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