NEWS    RECALLS    COMPLAINT FORM    SCAM ALERTS   RESOURCES  
Small Claims Guide   Class Actions   Lemon Laws   FAQ   Newsletters  
Share


Complain about a product or service

Automotive    Education    Employment    Electronics    Family    Finance    Health    Homeowners    Insurance    Pets    Shopping    Travel     Print This     Email This    



FINANCE:   Annuities |  Banks |  Credit Cards |  Debt Collection |  Debt Counseling |  Insurance |  Investing |  Loans |  Mortgages |  Payday Loans |  Student Loans |  Tax Prep

Bill Me Later





Erma of New Castle, DE November 12, 2008

Erma of New Castle DE (11/12/08)
After spending the past few days dealing with BML I am thoroughly disgusted. In an effort to get a jump on holiday shopping, I decided to shop online via eToys who offered BML. Thinking that it would be great to spread payments over 3 months, I opted for BML. Little did I know that I would end up highly frustrated and disappointed with the whole shopping experience?

Immediately after envoking the BML option, I was met with an error message indicating that my transaction could not go forth and to either try another payment method or contact BML. I opted to contact BML to understand what the issue was. I then learned that I had had a previous account that was closed sometime back and would need to reactivate the account.

I immediately recalled the other incident with BML that resulted a few years ago, when a few days before Xmas I placed an order with Toys R Us and opted for BML and received the same message. When contacting BML at that time I was told that the account was denied because they were not able to verify who I was; specifically, all credit was under maiden name but my registered email address bore my hyphenated married name. They attempted to resolve the issue, but could not do so within time frame needed, because they indicated that to restore the 1 hour old account it would take 3-5 days. By that time Xmas would be over , so I moved forward with another payment option. It did not suggest that they should ignore correcting the problem, only that I would pay for my purchase another way.

Todays event is residual from the 2005 event that was never corrected. So, because I have plenty time before the holiday, I agreed to allow them another 3-5 days to restore the 3 year old deactivated never used account. I spoke with a supervisor who assured me that the issue would be resolved satisfactorily and within the stated time frame. As promised, he followed up with this call to indicate that he account had been authorized for restoration and would be active within 3-5 days. Monday I received further confirmation that the account restoration process was completed and the account LOC would be made available within 24 hours. Today is Wednesday, so I attempted to complete my pending eToy purchase, only to learn that half of the items are now no longer available and those that remain totaling 146 cannot be purchased via BML.

I contacted BML who advised me that although my account has been restored and is active for purchase, I can not purchase the amount requested and refused to tell me what the available purchase amount was. Stating that if I read the contract, paragraph (i) it indicates that there is not stated spending limit and that all transactions are scrutinized at the time of purchase to determine whether or not they may be sent forth under the BML agreement.

My next question was - What is the logic behind that approving someone with a zero dollar spending limit, particularly, when BML is aware of the dollar amount that triggered the request in the first place. It is not unreasonable for Borrower to anticipate some minimum realistic spending limit to accommodate a pending purchase. Even American Express gives some indication of the parameters from which a cardholder can operate.

Each step of the way false expectations were sent suggesting that the account was approved, and any reasonable person would expect some minimum or maximum spending guidelines.

Deborah of Smithtown, NY September 16, 2008

Deborah of Smithtown NY (09/16/08)
Dec27th- I was on the Nutri- system web site and ordered a months worth of food. That evening I called and cancelled my order. Late jan- around the 21st I recieved a food package. I sent it back to Nutri-system. At the same time I got a bill from Bill me later for 2 months of food. I called Nutri-system and they said they would credit me for one month but I had in fact gotten 2 months of food. They also said that the first package was sent in Dec. so I was 30 days too late to call and complain. I said the only reason I waited was becasue this box I sent back was the first one I ever got.

They said call bill me later. Bill me later told me to send formal complaints to them- I went on their web site and filled out the paperwork twice in the following months. Finally in May I was told that the case was closed- my account was 0! In July I got another bill for one months worth of food. I called told them the whole story and they told me I would have to start over again.

I am getting bills, phone calls sometines 4 times a day- they tell me ther is nothing they can do.

Louise of Jacksonville, FL May 27, 2008

Louise of Jacksonville FL (05/27/08)
I was receiving atatements from Bill Me Later every month since I opened the account. When I paid the remaning balance 2 months ago, I never received any more statements. I received an e-mail from them stating to contact them. I called them and was told I owed a balance of 86.00 and they have increased the balance again because of late charges. I have never been contacted and they have never sent any more statements out to us, so I thought the bill was paid. I would not have allowed the late charges If I knew about them. This account does not match my statements, and I was not informed that I owed them anything.

Now Bill Me later are contacting us and saying that our bill has increased to 108.00 . My husband and I called them and my husband tried to work out a payment plan, but now they want the money today. This is not right because out of no where we now have a new bill. when we thought we paid it off. I would have paid the charges if I had know so the bill would not have increased. The balance was 2.00 and I did not know it and this is why they have created a New Balance. I would like the balance adjusted since they were incorrect.

 1  ...  ←Previous  1  2    ...  2 

Advertisement


Custom Search
AUTOMOTIVE
• Dealers
• Manufacturers
• Service
• Extended Warranties
• Lemon Laws
• Recalls
• Tires
• Transporters

FAMILY
• Aging
• Children, Parenting
• Recalls
• Dating
• Education
• Entertainment
• Pets
• Weddings
FINANCE
• Annuities
• Banks
• Credit Cards
• Debt Collection
• Debt Counseling
• Insurance
• Investing
• Loans
• Mortgages
• Payday Loans
• Student Loans
• Tax Prep

HEALTH
• Doctors
• Drugs, Pharmacies
• Health Clubs
• Hearing Care
• Hospitals
• Nursing Homes
• Nutrition, Diets
• Vision Care
• Weight Loss
HOUSE & HOME
• Appliances
• Cookware
• Furniture
• Home Improvements
• Lawn & Garden
• Movers
• Pools & Spas
• Realtors, Rental Agents
• Recalls
• Utilities

ELECTRONICS
• Cable TV/DBS
• Cameras
• Cell Phones
• Computers
• Home Electronics
• Internet Access
• Local Phone Service
• Long Distance
• VoIP
SHOPPING
• In-Home
• Online
• Retail Stores
• Sporting Goods
• Supermarkets
• Telemarketers

TRAVEL
• Airlines
• Bus Lines
• Car Rental
• Cruises
• Hotels
• Travel Agents
• Trains

RESOURCES
• Class Actions
• Complaint Form
• Small Claims Guide
• Lemon Laws
CONSUMER NEWS
• Latest News
• Automotive
• Telecom
• Financial
• Health
• Homeowners
• Scams
• Seniors
• Travel
• More ...

RECALLS
• Automotive
• Children's Products
• Drugs
• Food
• Household Products
• Sporting Goods

ABOUT US
• FAQ
• Privacy Policy
• Advertise With Us
• Newsroom
• Syndication
• Terms of Use

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.