Capital One Reviews

I’ve had a solid experience with Capital One overall. The app is easy to use, and I like how simple it is to track spending and make payments. Customer service has been helpful when I needed it, though wait times can vary. Their credit tools and alerts are also a nice touch. Not perfect, but reliable and convenient for everyday use.

I want to give Capital One's Fraud and Security team a HUGE THANK YOU.... They flagged what they thought was fraud and saved me $$$$$$ thousands. Specifically "Jack" I thank you over and over. I appreciate the diligence you guys had in catching the wire fraud.

Great service and experiences so I like the way you guys treated the customers, I recommended everyone should be a Capital one member so you will not regret your choice, another to achieve your goal. It would be better to come with this great family because our success is your success!! Thanks Jean Claude

I see the Capital One credit card as my opportunity to improve credit score, and be able to move forward with first time homeowners program that I have been doing research on. Making on time payments is my goal to establish better credit score.

So far l have no problem with this card except for customer service I called today because my bank sent me a notification that someone opened up a card in my name and told me to contact Capital One so I called Capital One, spoke to a woman, told her what the problem was and she said, "Oh let me connect you to that department." She put me on hold for 10 minutes and then a recording came on and said we are not opened up only on weekdays. Because she didn’t feel like doing her job. Poor customer service.

When their system "suspects" fraudulent charges (which usually is for no reason at all), they completely shut down your card and you can't do anything online to verify you made the purchases, you have to call them. Then, even when you verify it isn't fraudulent, they shut down your card anyway and you can't make purchases for days because you have to wait for a new card to be issued. There is no way to contact them through text or email. They claim to be the most technologically forward company, but they are, by far, the least. They have phone and fax, and their system is completely IDIOTIC! I got their card because of the rewards, but the stress of having to redo everywhere that I have autopay on this card when there was absolutely nothing wrong is not worth it!!! And this is the third time it's happened.

I have had a Capital One card for years. I always pay at least four times more than the minimum payment and my payments are always on time. Yet I pay a very high interest rate even though my credit is great. They only care about signing people up instead of rewarding their loyal customers.

If I could leave 0 stars, I would. Ever since Capital One took over Discover, it's been a nightmare. Never in my life have I had so many issues with a credit card company. Anything I had as a recurring charge was cancelled instead of automatically charged to the new card. I stopped being able to use my existing card without notice. I can never get into the account online without calling them and going through a phone tree and reverifying information. They are the absolute worst. Will be cancelling immediately.

I was drawn in by the credit card details and terms which sounded nice. Applied through a fairly easy process and was approved. Only after logging into my account did I notice that many security details were attached to my ex wife's information. So I called support, needing assurance that those details usable to access my account would be replaced with my own.

Capitol One is the worst Credit Card that you can get don’t ever get a credit card from Capitol One. I made the payment the same day, apparently, because I didn’t made it before the eastern time and I’m in central time. They charged me a high late fee, which is unfair, and they will not refund the late fee.