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Capital One should join the circus. It has more tricks up its sleeve than any magician we know of. Its favorite is the low-limit credit card that, through sleight of hand, goes almost immediately into the over-limit category, piling up charges, fees and penalties faster than you can say abracadabra.
Besides the rap sheet to the right, there are these little annoyances ...
Rosemary of Bronx NY (07/03/08)
I believe this is an FALSE ADVERSTISMENT from your company and credit card department and personal loan department; telling the customer that they could get increase on credit line to $500.00 on a credit card. this was send to me on November 14,2007 and a second notice on November 28,2007 I have send my personal document paper's to both department!
I'm requesting for someone to INVESIGATED this matter; that is very important to me; Now I believe your ripping the customer off by adding OVER LIMIT FEE'S of $19.00 dollar and PASS DUE FEE'S of $29.00! I believe this is a GIMMICK GAME your have with the customer and your company; Someone need to review this matter; A.S.A.P
Joselyne of Phoenix AZ (07/03/08)
Again I just send an E-mail yesterday to complaint about the internet service and phone calls service I would like to speak with a RECEPTIONIST or somebody else in PERSON who can help me and explain me what is going on with my paymenmts NOT AND AUTOMATIC SERVICE I hope your understand my concern because of that affecting my credit.
Wesley of Keithville LA (07/02/08)
wrote a check to pay Center Point Energy, mailed it. Capital One let the check go through electronically twice and a third time as a check. Went to Southwood Branch on several occasions to try to resolve...thought it was resolved, ended up getting a letter from the bank advising account was overdrawn and they were turning over to collection...went back to bank, thought it was straightened out again, then got another letter stating they were closing account and turning into credit bureau.
Ended up going downtown to Main branch giving them $ to straighten out acct. on the 24th of June and today 7/2/08 received yet another letter threatning turning over to credit bureau.
having to take time off of work to do my banks job as a financial institution. Menta anguish, harrasment and downright miscomunication on their part resulting in my account having a negative balance and messing up my account. Also, harassment as far as threatning me with my credit from a result of their incompetence to start with. Not to mention the $50 parking ticket we got taking care of this (supposedly).
Yvette of Waldorf MD (07/02/08)
My payment was due on June 30, 2008. I paid the minimum payment due which ws $29.00. Because the cut off time was after 3:00 p.m. Eastern Standard time, they are saying I have to pay a penalty, that my account is over the limit which it has been over the limit and in order to bring it current I need to pay them $183.42.
I am mentally distraught.
Kelly of Addison, TX (06/26/08)
Made payment on account from Chase bank (normal 2 day deliver) and as of 10 days later, they had not posted. Rep advised that they have the right to hold a payment for up to 10 days! Is this so that they can ring up some more interest in the interim? what a crock!
no credit available until they decide to post the payment which is already deducted from my checking account.. 10 days ago..
Michael of Hockessin DE (06/26/08)
I had a credit card with Capital One. In January of 2008 I cut the card up, sent a letter and requested the account be closed. They refused saying it it their policy that no account will be closed until the balance shows zero. Since my balance is high it will take some time to show zero. As I said I have no card so I was not worried about making charges.
Since January an unauthorized charge appeared on the account. I disputed and it was removed. Tonight they billed me a $49.00 annual fee for having the card! I called, spoke to a man with broken English and was told I was to pay the fee even though I have no card and have not used the account.
Since January I have emailed these people 5 times, sent 3 letters and called twice asking for the account to be closed and the credit line zero out to no avail. I closed 4 other credit card accounts and the banks were more than helpful and I continue to make my monthly payments as agreed. Capital One refuses and continues to cause me problems What can I do?
I have good credit but I will not pay my Capital One payment this month. If I do, they will apply it to the annual fee. Why should I pay a fee for a card I no longer have and for an account I requested closed since January. PLEASE HELP OR ADVISE ME WHO I CAN CONTACT THAT COULD HELP ME.
Chris of Scottsdale, AZ (06/25/08)
Although I've heard from others about problems with Capital One, I've never had major problems until I needed a clarification on a servvice (travel insurance) that I was paying for.
It turns out that what I was told by a customer service agent is not what I thought I had. It took me nearly 2 hours of being constantly transferred and discontected twice (and of course having to start all over again) to realize that I have been misinformed. Their agents do not know the answers to questions, do not know where to get answers and when they get frustrated, you get discontected. Capital One is one longer in my wallet!
Debbie of Springfield IL (06/25/08)
I have had my Capital One account for more than 10 years. My husband had been laid off from his job in January and income had became very tight, thus I started just making the minimum payments each month. For the next four months, every bill I received had finance charges, over the limit charges and every other added charge you can imagine pop up and added to my end balance. I called Capital One on more than one occasion and informed them about my financial difficulties and questioning all the added fees.
I tried to make arrangements for smaller payments and/or charges being removed from my end balance, however, my request was refused. They referred me to their financial specialist who informed me they would have to charge me a grand fee for their services and to help lower my payments. I refused this high dollar service and that same day I logged into my on-line account where I noticed that they had put a perminent block on my account. I again called them to find out how to remove this block from my account. I talked to one of the operators from their toll tree number and she informed me I needed to write a letter of reinstatement and fax it over to them right away. She said once I did that they would gladly reinstate my account. I did as I was directed right after I hung up the phone with them.
A week later I logged onto my online account and I noticed that my account was still blocked even though my credit limit was under the limit. I again called Capital one and informed them of my conversation from the week before with the Capital One operator. Although she acknowledged that my conversation had been recorded in there system, She refused to lift the block, stating I needed to apply for a new card. I explained to her that I did not want another credit card, I just wanted my old card fixed. They tried again and again to have me apply for a new card, stating they would love to continue doing business with me, however my old account could never be reinstated.
Hassel free? Very far from true. I can't wait to rid myself from any association with this Company.
Vincent of Netcong, NJ (06/25/08)
Without overstating,this company has called us more than hundreds of times. My son has a car loan with them and he lives in Texas, we have given Capital One his address and Phone number more times than I can remember. Yet they keep herrasing us.
Nancy of Dublin CA (06/24/08)
I have disputed a Capital One Credit Card charge since December 2007. I returned this item, due to low quality, immediately, via U.S. Registered Mail. The purchase was on ebay. The Seller was in Thailand. Seller acknowledged receipt of item, and promised an immediate refund. I alerted Capital One of this return, and pending credit. When seller ceased responding to my emails in January 2008, I continued to request a refund with Capital One. I provided proof of return, including emails between seller and myself.
I received one letter from Capital One in February 2008, requesting documentation. This was provided again. I sent letters to Capital One throughout March 2008, requesting status. I received another letter from Capital One, dated April 9, 2008, requesting these documents again. This letter said my documents must be received by April 18, 2008. I wrote a note on this letter, reminding Capital One I had already submitted these documents several times! Capital One never confirmed this. i sent another letter May 1, 2008, requesting status. I received a letter from Capital One, dated May 18, 2008, stating they closed this issue, since it was over 120 days!
When I have tried calling Capital One, their computers have been down. Whenever I try to send via fax, per their letter, the fax number doesn't work. I have my fax history sheets showing this. I called again June 20, 2008. I finally spoke to a Rep named 'Mandy'. I asked for a Supervisor, Mandy said I had to explain my issue first. Mandy also said she didn't have a record of my letters. Then, Mandy found my file. Mandy said I would NOT receive a credit, since I didn't provide proper documentation. I explained I did this. Mandy said I didn't provide the 'Correct documentation. I explained this was never explained in the letters. Mandy said I had to obtain a release from the seller. I have never heard of this. This was never an item requested in any Capital One letter.
Mandy said she didn't believe I disputed this in December 2007 and January 2008. Mandy suggested I was making a 'false' statement. Mandy said my case didn't warrant speaking to a Supervisor. Mandy then said I had sixty days from date of purchase to submit my dispute. Mandy stated I didn't do this. Mandy seemed determined to 'block' my credit. Mandy was also incorrect with this statement. I read my credit card policy, which states sixty days from date of last statement charge appeared. I was so upset during this phone conversation, that I forgot to mention the April 9, 2008 Capital One letter, requesting my information all over again. This would have been past sixty days.
This charge is $333.00. In addition, I have been charged interest on this amount. I had other purchases where the seller issued a refund in December 2007. On my April 2008, Capital One re-billed me for these credits. I truly do not know where I stand. This doesn't even count my credit of $333.00 owed me.
Mark of Slatington, PA (06/23/08)
I paid my credit card online & got a message on the website thanking me for my payment. We went on vacation & while there, my credit card was denied. I called Capital One & was speaking with a girl named Yen. She said they never got my online payment & insisted I give her the confirmation number for the payment I made.
In the past, I've never gotten a confirming email, just a note on the website thanking me for my payment. I also told her we were on vacation & not anywhere near a computer. She refused to waive the late fee & finance charges that had accrued. She was very rude & argumentative. When I asked her to speak to her supervisor, she told me that there was no one I could speak with (I think they're taught that in their training).
I always make my credit card payments on time & in full just so I don't have to pay any interest. Since she wouldn't cooperate, I asked her to cancel my credit card & she still gave me a hard time. To this date, I still have not paid my credit card & will not, due to the late charges & interest that they won't waive. I figure if I'm going to have bad credit for not paying their fees, I may as well have bad credit for not paying the full amount.
So much for their No Hassle rewards program. I will never use them again!
David of Washington DC (06/23/08)
I received numerous mailings from Capital One offering to transfer balances from credit cards to an account with them for a one time fee of 3 percent in exchange for 12 months of an interest free loan. I asked several times if there were any other fees associated with this offer, and I was assured there were none.
So in March I transfered $20,000 in debt, for a one time charge of $600. I found that to be a fair deal as I am reasonably sure I can pay this off by the end of the 12 month period. To my surprise, I got a call stating that the account was being turned over to collections because I've not made a payment.
It turns out, that a monthly minimum payment must be made - though this was never explained to me. Accordingly the interest free 12 month loan is no longer good, and I'm now being charged interest. I was able to talk them down from 24% to 10%. But there is no way they will make good on the original offer. WHAT A RIP OFF! Had I known this, I would not have made this loan. I thought it was a revolving line of credit that happens to issue a card in case I want to take on more debt.
I'm paying 10 % interest on top of the one time 3 % charge until I can find a suitable replacement lender.
Colleen of North Tonawanda NY (06/21/08)
I called to activate my newly approved small business credit card. First of all I should not have had to even call a number, it should be handled on line. The first customer service rep asked me some standard security questions which I answered without a problem. It took roughly 2 minutes then she asked me to stay on hold to check the account, another 2 minutes (this was at 8:30pm) came back and said I had to speak with someone else, that they were very busy so it may be a few minute hold time. I told her I just want my card activated, she said she had to transfer me to complete it.
I almost hung up but cooled off...after a few minute hold was asked the exact same questions by another person, with added questions, like a survey imbedded within the process to force extract marketing data. I answered them as best I could but was curt. Finally at the end of what seemed like 10 questions with 4-5 mulitple choice answers in broken english no less, the rep tells me he cannot activate the card without a copy of my social security card and license. WHAT! I said you are kidding. He said no. I basically said forget it...I just opened an American Express account and activated it on line in less than 20 seconds and that I had been on the line for almost 15 minutes already. I told him to cancel my request I was cutting up the card.
Get this, he told me that I could not cancel it without sending in a copy of social security card and license...so now I can't cancel a card that I cannot get activated...I told him to do what he needed on his end, that I was cutting up the Capital One card into a million pieces and hung up. This card is simply filled with hassles before you can even activate it. Sorry to anyone who has one. I cannot even begin to imagine what it would be like to dispute a charge if I cannot even activate the card. Of course there is no link on the Capital One website to file a customer service complaint.
consumers need to know not to waste time with this company, which falsely claims to be hassle free in its multimillion dollar ad campaigns.
Kevin of Fruitland Park FL (06/20/08)
Back in the Late Summer of 05. I was a small business owner and my business was not doing well at all. My wife and I came very close to filing bankrupty. Were 3 months behind on our mortgage and at least 4-5 months behind on all our credit cards. ( I believe we had at least 5 credit cards). Then we had a slight turn around with enough money to get caught up on our Mortgage (1st priority). We cancelled our Brankrupty proceedings and worked with all our creditors in trying settle our debt. I only had so much money to do this. All our credit card lenders were willing to settle the accounts except for Capital One. I explained that I only had so much money and that I could pay the principle and intereste but would not and could pay the late fees.
They were the rudest, most condenscending people I have ever dealt with. They were adament that they wanted everything like right now to include all the late fees. I had maxed out my limit of $500. But with all the fees they wanted close to $900 to settle. I said I could pay the $500 principle and possibly up to $200 in interest. They said no way. I wrote them a very lengthy detailed letter explaining my situation but never heard back from them until in Late 07 I get a court summons indicating that Capital One is Sueing me for $1200.00 and that to avoid judgement they recommend mediation.
I went to the mediation in Aug 07 and it was a joke. The Lawyer repesenting Capital One had his marching orders and indicated that they would not settle and now wanted the whole amonut, but would take payments. At that time my business was on life support. I was working a $10/hr job just to put food on the table for my family. I said no. I can't afford those payments and I did not agree with the amount owed.
I was sued, the judgement for Capital One for roughly $1500 w/Lawyer fees added on. I have not yet payed back the judgement. I have shut down my business and am currently working a commisson only job. Had Capital One been willing back in 05 to work with me. They would have gotten their money plus interest. But after researching Capital One. I realize their goal in making money/profits is in the late fees. They are aggressive beyond belief, almost bordering on preditory lending practices. I know What is NOT in my wallet and I will never, ever, ever get a Capital One card again. And I am almost making it a one man crusuade to stop people from getting a Capital One Card, without at least doing a google search under Capital One Consumer Complaints.
Vicki of Cropwell AL (06/20/08)
My husband and I had to file for bankrupcy in March of this year. Capital One was garnishing my wages at that time which then I understood. However on April 1 my attorney sent a letter to the attorney that was handling the case for them, Zazaur and Swartz in Birmingham, Al. instructing them to stop garnishing me because our bankrupcy cased was filed in court. The attorney and Capital One ignored this and kept the garnishment going.
Our bankrupcy was heard in court June 7. They are still garnishing me today. My attorney is still trying to get it stopped but they are not. This is not right and I am not sure what else to do. They were of course listed in the bankruptcy. Thank you.
I only work part-time. With the cost of gasoline and everything else going up I need all of my check. I usually bring home about $165.00 a week if I was not being garnished. They take anywhere between $25 to $65 a week out of my check. I has caused economic hardship to our household every week.
Frederick of Upland CA (06/20/08)
I called Capitol One with regard to their balance transfer last week (week of the 9th-13th of June 2008). I was told that I qualified for their 18 month no interest transfer balance. They give me no time frame except I know they don't last long. I called today (one week later) to make a transfer and they told me they no longer are going to issue it to me. They said it was pass the date.
Funny thing though, they didn't give me a date on the phone when I called them last week. Plus, when I get these offers in the mail from them, they usually last about two weeks. So, because I have $ (thank the Lord) in the bank, I paid them off (about $490.00) immediately on-line. I've been a customer of theirs for over 10 years and my credit score is over 780. I went to American Express where I got approved on-line and I'll use their card instead of Capital One.
Damian of Arlington TX (06/17/08)
I applied for a credit card with capital one and was denied. At that time I was offered a prepay credit card and was told that after 3 months of direct deposit onto the card I would automatically be approved for a unsecured credit card.Information also appears on website about direct deposit guarantee. After 3 months of doing what the company asked I called and was told yes I had completed what was asked and would be recieving a letter with info about my guaranteed approval. I recieved the letter which told me how deserving I was to recieve a unsecured card because of my compliance.
After filling out application with special approval number online I waited 3 weeks with no response. After 3 weeks I called capital one to check where my card was I was told I was rejected. After explaining situation I was told a review would take place by the first person I spoke with Cathy I.D.#wjh713. Then I asked to speak to her supervisor Sherry I.D.#xfs376 who told me I had to write a letter to make a review happen. Then was told she spoke to her supervisor who put a investigation on what was going on with my account. I then asked to speak to that supervisor Sheryl I.D.#ozo896 she told me that she had just recieved the information and did not know what was going on.
So after being lied to twice in 15 minutes I asked to speak to her supervisor and at that point was told I was not allowed to speak to them because they dont speak to the public.I was not allowed to know their name nor was I allowed corporates phone number. So now I sit in limbo with no information and no proper customer service.
A planned vacation for a friend was to be used on the card but now that cant happen. And still waiting to start rebuilding credit.
Tricia of Cypress CA (06/17/08)
My account got outstanding by some late payments. Due to Capitol One Fees my account is now outstanding my balance by about $800. Capitol One refuses to remove their fees and accept my proposal from a credit agency of $99. They keep sending me letters saying we're here to help but when I call they don't.
Customer Service people are very rude and argumentative. I have offered and will pay my account in full, they refuse to work with me and removing thier fees. An affordable monthly payment for me is $99, they refuse to accept the proposal from Care One Consumer Credit and accrue fees every month of $78.
My account is now 5 payments behind with an excess in fees of $800 and climbing.
Chris of Arlington TX (06/17/08)
I called to have my payment that was posted on 6/16/08, in the amount of $240.00 released to my credit line. Melissa refused, stating that because I had a late payment in the past 12 months, it was not possible. I asked to speak to someone above her and she refused, stating that there was no one above her. I found that ludicrous and asked again. She again refused stating the same thing. I asked where it stated in Terms and Conditions that they could hold my payment. She said Well, it's in there I asked where, and she couldn't tell me. I have yet to find this statement in my terms and conditions. How is this legal? And what the hell can be done? How can consumers be railroaded like this?
Nothing was done, they are still holding my payment for ten (10) calender days. I have yet to find anything stating this policy and I want something done!
Colin of Morgantown WV (06/17/08)
I activated my credit card with Capital One a couple weeks ago. A few days after that I made a charge of about 300 dollars, and the next morning I got a call from someone claiming to be from the fraud department and that they needed me to call them back to verify some information. I was skeptical of it at first so I called the number on the back of the card and asked em about the voicemail I got, and they told me it was a legit fraud department number and they put me through to them. So I answered a ridiculous amount of questions and the guy told me he took the hold off my account and everything was straight. Now I had not made any other purchases besides the one 300 dollar charge since then.
I then got a letter about a week later from the same person who called me about the fraud originally. It said there was suspected fraud and that a hold was on my account, so I needed to send in a copy of my driver's license, social security card, and recent utility bill in order to get the hold removed. I just got this cleared up over the phone allready, and why would they need all this stuff just to verify it was actually me that made the charge? This time around the number that they told me to call was again not the same number as on the back of my card, so I called that number and asked what the deal was with this letter I got, and the guy told me that I can disregard the letter, because it was just automatically sent out to me when the fraud dept. originally called me, and that there was no hold on my account.
Fast forward a week. I was trying to check the account I had set up online through their site, and I got a message stating that This account has been restricted. So I make the dreaded call to Capital One to see what's going on, and start talking to one of their many outsourced employees who I can barely understand. I told this guy what was going on, and he comes back saying my account has been closed. So I told him that I had allready got this fraud stuff straightened out, so there must be some kind of mistake. He wouldn't tell me the reason it was closed, so I asked to speak to someone higher up. I waited on the line for about 5 minutes, then same exact guy I just talked to comes back on telling me my account had been closed, like I hadn't allready heard him tell me that ten times 5 minutes ago.
After that I decided I wasn't gonna pursue that any further, I didn't wanna deal with it. Guess I should've checked out all the horrible reviews and consumer complaints about the arguably worst credit card company ever before applying for this thing.
Kathy of Carson WA (06/17/08)
husband had heart attack in 2006, made payments on all cards, we have two. something happen which i still cant find out why, but got a bill for 749.00 had to break a CD, to pay it. tried to get someone on the phone no luck, tried through internet, always got message site was done. i pay my bills on the net and so this got me upset, still no contact from capital one.
tried contacting them again, to see why they kept tacking on late chgs and over the limit, now we dont even use these cards we dont even have them, or use them, cant seem to get in contact, or if i do they dont return any calls, im sick of this. wished i had never even trusted this company to be a good credit card
well its ruined our credit, they keep screwing with the interest, ive had it, im on so many depression meds im not sure i can even afford those anymore.
Steve of Ofallon MO (06/16/08)
In 2000 I recieved my first and only credit card from Capitol One. My original balance was $300, after a few months of good payments they raised it to $500. And after several more months of good payments it was then again raised to $1000. I ran into some hard times, (lost my job, then my house, and car) I tryed to make payment arrangments with them and they claimed that I had some kind of protection on my account that would pay the minimum owed for 6 months. I was very happy about this, and the woman said if I recieve a statement in the mail to disregard it...because it had been mailed out prior to our conversation. After 3 months I started getting harrassing phone calls at all hours of the night and day. They claimed that there was no notation of my previous conversation regarding the Insurance I had with them, and I now owed $1700 on my card. My minimum payment was $320 (which I could not afford) and they refused anything less then that amount.
This year, around tax time, I recieve a call from a Collection Company that said they wanted to settle for $1500. I said I would love to do so as I do not want this haunting me any longer. I offered them $400 from my tax refund...and they refused!!! They told me I had to pay $500 per week for the next 3 weeks! I kindly told them that I do not even make that kind of money and could not agree to those kind of arrangments. They told me I should have gotten a better job, and I would not be in this mess! Yesterday I was served with a suppoena to appear in court in 12 days regarding this matter. However now they are demanding 3900 for a $1000 card that should have NEVER gone over the limit, not to mention that within the last year they have tacked on another 1200 in interest alone.
I am very nervous about this and have never been to court before. I do not know what to do and feel helpless. I have never even set foot in a court room before! As if its not bad enough to kick a man when he's down, but now they are saying they are going to garnish my wages, put a lien on my car and/or my taxes. How can they say that I owe $4000 for a 1000 card that was charged off? Not only that, but to have lied to my face like that...this disgusts me
Because they did not keep their word to me about the insurance coverage, my credit report has suffered as well as my home life because of unpaid finances and harassing creditors.
Lakeshia of Columbus OH (06/16/08)
I oringinally got a car loan from Key bank and Capital one brought it and automatically changed due date of payment and i had never been late with Key Bank with out forewarning me. So i did not realize i had to make two payments in one month. On several occasions they have sent tow trucks out to repo my car because they say i am illegally sending payments to principle only which you are not allowed to do. One tow truck took my car althought Capital one apologized
i still had to pay all fees and the rep who wrote the notes in the system mysteriously does not work there anymore so they are still after 2 years charging me. Another time the tow truck broke the door handle off of a garage where they thought my car was.
Amber of Belle WV (06/11/08)
I first recieved my capital one card right out of high school, AWESOME with a 500$ credit limit! WRONG! I started buying gas on it, paying it all off, when I got kicked out of my house. Well my bill started escalating, because I couldn't pay it. Finally the company called with a settlement, I owed almost $1000 on a $500 limit. GREAT a settlement I can afford of 167.77 for 3 months, and it would be paid off! AWESOME....once again WRONG!
They ended up getting my bank account number wrong, and declining the settlement, for 2 months they gave me the run around, and said they could no longer do the settlement! I told them it was THEIR mistake of getting my bank account number wrong, and they need to fix it and I refused to pay on it. Well they fixed it alright, my paper statement says I owe them $290, and THEY are telling me I owe them $454! I absolutely refused to pay it until they can get my paper statments fixed! To this day I refuse to pay it BECAUSE of their mistake!
My credit limit is so [bad] now, I applied for a new car loan, and was refused, I can no longer apply for anything, besides PAY ME NOW stuff.
Ken of Amesbury MA (06/11/08)
An overseas transaction that i was trying to make was blocked by the fraud protection system. I received a call immediately from the fraud department and I verified that I wanted the charge to go through. They said they would remove the restriction and allow it to go through on the next attempt. I tried again and it was blocked again. I tried to call back the person that I had just spoken to and got a recording that this was an invalid Capital One number.
I called the customer service number on the back of the card and after going through sevel levels of auto-attendants, I finally got a live operator overseas who said that i was all set and to go ahead a try again to put through again. I tried again and was denied again. I called back customer service and they said they would put me through to a customer service specialist. They put me on hold and after 10 m9inutes, I was cut off. I tried again and after 10 minutes got a live operator who again put me on hold for another 10 minutes. I then got an account specialist who told me that I was all set and to go ahead and try it again. I tried it again and it was denied again. I finally gave up and used my CitiBank card and it went through first try.
The company in England that I was trying to pay sent me back emails after each failed attempt stating that my payment was denied and asking me to please resolve the matter immediately. This was highly embarrasing and may have damaged my reputation with this company which is my accreditation organization as a business advisor.
Anatalia of Wentworth SD (06/10/08)
I got my card close to the limit. Then they added a credit info fee $5.99 which took it over the limit a couple bucks. Then they tacked on a$39.00 over the limit fee. Then. when they recieved a payment sufficient to take it down below the limit, they did it again, this time with a couple of different charges.
Last month, I ended up owing $796 on a 750 card. I sent them another $100.00 dollars, and they charged another over the limit fee and another credit information and a finance charge which left my balance at 749.47. It wasn't even over and they charged a late fee. They've charged 3 or 4 of these $39.00 late fees and they invented all of them. I have never overcharged the account and I haven't used it since it went up to $745. Ive paid 3 payments totalling a couple hundred dollars.
Well, I should owe them about five hundred dollars, but they say I owe them $749, and I'd be willing to bet they will tack on another credit info fee and a late fee before I can get a payment in to them.
Tanya of Los Alamitos CA (06/10/08)
My dad had a heart procedure done last month. He obviously lost his job and couldn't make any payments or even contact the creditors due to his illness. I got all of his statements and decided to contact them direclty , well, by law they couldn't give me any info, however I told them to at least provide me with a fax or something to show them proof of his serious helth condition, they refuse to even discussed that.
Is being 3 weeks since then, I decided to contact them again today and again I was told NO we need tospeak with him. So, I made a 3 way phone called and he authorized me to speak with the representative, she was unable to help due to the fact that I dot have a power of attorney on file. My question was can we make payments and plase stop this account from accruing fees duie to his health condition...they answer no. He is already transfer to the hardship department. His APR went to 25.15% and they will not stop hammering him with late fees. They wanted 200.00 ONLY in excessives fees in other to stop charging him with more fees!
Again his APR went to 25.15% and the account got closed by them, credit of course ruin, and this account will continued to accrued excessive fees..My dad now knows about this situation and can have serious (more) serious consequences... He is very ill already. this is ridiculous.
Richard of St Louis MO (06/10/08)
Last month (May) I called Capital One to negotiate a lower APR and inquire about a balance transfer.After talking to a few representatives, I was transferred to a account manager. I advised her I wouldn't do the balance transfer unless I could get a lower APR. She finally agreed on a 9.9%(on purchases) It was at 12.65%. In addition I was to pay a $50.00 fee to receive 0% interest for 6 months on the balance transfer.
I received my monthly statement and and noticed my APR was as 12.65, instead of the 9.9% that we agreed upon. I called Capital One and talked to several people and finall got a account manager who after much conversation, told me that when I negotiated the lower APR and balance transfer, the lower APR was submitted for approval and declined. I told her my story,and told her the whole transaction depended on the lower APR. She said I must have misunderstood and there was nothing she do about it. I told her I intended to complain to someone. Still there was nothing she could do.
You know it's only a matter of a few percentage points, but I am retired and have a fixed and limited income. I'm looking to save all I can. I would not have done the deal. This was an unfair and I think illegal way to do business. They didn't even notify me that the request to lower my APR was declined. I intend to pay off and cancel the card, but this will take time. The balance is almost $2600.00. Something should be done about these practices.
Christine of Ft Morgan CO (06/09/08)
Capital one owes me $322.70, but it was rec'd in two payments and they have now held one for 41 days without giving me my money back. I asked to talk to a supervisor, but was told the lady Iasha answering the phone was the boss and as high as I could go. Help I want my money but no one takes compliants or responsibilty for their accounts?
As a single mom this error is costing me food and gas for my children and I need it for daily living.. I really just want the 322 that is already mine?
Lillian of Kailua Kona HI (06/09/08)
I opened an Online Savings account with $10,000 4/28/04 and I have had a $20,000 CD account since 2004. Their Fraud Risk Operation has frozen my funds and is playing a phone game where I need to call them Eastern Time zone. They cannot put their needs in writing. I sent a copy of my Drivers License and Social security card 5/17/08. NOW they say they need a 3rd piece of proof of my physical address: a utility bill. I rent a room and do not have it. NOW I WANT TO CLOSE THESE ACCOUNTS. [THEY] HAVE VANISHED WITH MY MONEY,force me to phone and wait on hold while experiencing high call volume and wait and wait.
I did not know that I was dealing with a business on the East Coast where I either have to call at 6am, before work, or they are unavailable by phone after work. I'm not allowed to make personal calls during the day. NOBODY told me my account was on the East Coast! Their email and mail solicitations DID not state 3 forms of ID required, nor did it state that I had to work with them in the Eastern time zone, 5 hours earlier than my time zone.
$30,000 plus interest, a lot of money being held. I want my money back ASAP!
Pat of Kasson MN (06/08/08)
On April 1st, 2008 I paid my account in full to Capital One. The amount was $2,702.64, the payment was not due until April 16, 2008 so I paid it off way ahead of time. Now I am getting a bill from them for $29.31. I have my canceled check, so I know they received the full payment. There is know way I can owe them any money, this is the worst company I have ever done business with. I know longer have the Credit Card from Capital One. I cut it up right away. I received my canceled check on April 7th, 2008. I think they have some expaining to do. I have e-mailed them and written to them, and I have had know response from them.
Jeannette of Sedona AZ (06/07/08)
I am at my wits end and I dont know who to turn to in an act of desperation Im sending you my story. Back in late 2004 I had two Capitol One credit cards with limits of $300 later they increased the limit on one card to $500. In 2005 I paid $300 on one and $200 on the other.
Although I had paid the cards down and nearly off I ran into a rough spot for a few months. During this time I got to the point where I couldnt keep up with their finance charges and penalties. The balance grew past the point of the credit limit so they began adding over draft fees for the money that Capitol One added to the card which pushed it over the limit.
In 2006 my account was turned over to collection. I had several people from over seas calling me as often as 3 times a day 3 or more times a week by 3 different people. At this time, I didnt know what to do. I thought of suicide. Out of desperation, I made arrangements to pay $300 May of 2006 and then $250 in June of 2006 on the card with the $300 limit. I had cleared the debt for one card. All this on a card that I might have owed $50 on with the rest being finances charges, past due fees, and over draft fees (because of their charges causing over the limit drafts being added). One month they even charged me an annual fee for a card that I had not used in two years. The added fees for that month was $97.00 which included $29.00 over draft and $29.00 late fees.
Again, I had not used the card since 2005 so that I could just pay them off and be done with it. I couldn't catch up, and didnt know what to do. I stopped answering the phone and stopped paying. Several collection agencies have called me on this account and have been rude, condescending, and threatening along with harassing me. I accidently gave them my home address which I now realize was a huge mistake. The Jerold Kaplan Law Office in Phoenix has sent me a summons for court. I am supposed to go up to the courthouse and pay court costs or something like that. They gave me 20 days to do this.
During an harassing call, I offered to pay $25.00 and month and Trenda Darnell of Jerold Kaplan's Law office said that was unacceptable. They wanted $169.00 for 10 months ($1690.00). I am barely making expenses even today but am trying very hard. I am a 60 year old woman living alone. I was hoping that the Fair Debt Collection Practice Act would protect me but I dont know where to begin to the process as I have until June 30th to pay $979.00 to this law office which the Flagstaff, AZ legal aid office set up.
I realize there are many people like me out there including my 86 year old aunt who once told me she actually charged up to $10,000 on her Capitol One card and she now owes $25,000. This extortion in some form it seems to me and ANYONES help would sure be gratefully accepted. Thank you for your assistance and time in advance.
It has affected me physically just worry about this - causing headaches, muscle aches and FEAR! I work very hard on being balanced which does take time leaving in an unproductive status.
James of Beacon Falls CT (06/05/08)
I have a had my Capital One card for several years and unfortunately went over my limit. I understood the first overlimit fee, however, I paid the minimum required by the statement which would have put me under the limit, untill they stuck another late fee on. This has happened three times now. Of course, you can't really cancel the card until it is paid off.
On top on that I reported some charges on my card that were not mine. I used the web site to report it but nothing has happened. Then I emailed to complain about the over limit charges and they emailed me back with a number to call. I called the number, voiced my complaints, like they cared and told them about the unaruthorized charges, they said you need to talk to this department I will transfer and of course I got disconnected.
Can't cancel or use my card.
Walter of Martinez CA (06/05/08)
I just opened an On-line MM account. After making an initial deposit by check I used the Capital One ACH transfer function to transfer additional funds into this new account from another bank. Well the transfer booked and was debited from my sending account on 6/3 but still hasnt posted to my Capital account. After calling the Capital One help line I was told it takes 3 days to post. Now this is an ACH transfer so basically Capital One sits on my funds for 3 days collecting interest.
Goes without saying once the hold drops off of the original check deposit I'll be closing the account. Just sharing my experience so others are aware. On a second note its my understanding that by making a check deposit into Capital One and with them placing a 10 hold which I understand it is still a Reg. CC requirement they mail me a hold notice with the hold details which I never received.
3 days interest on ACH transfered funds
Donna of Delray Beach FL (06/05/08)
I bought my daughter an Acura. The car was rear-ended and totalled. AIG was to pay off the car. I never received anything from Capital One regarding the pay-off. Next thing I know, there is a derogatory report on my credit until 2014. Apparently the pay-off was not the total owed.
Capital One is disgusting. No one can help me, no one knows anything. My credit in the meantime dropped into the 500's. I've never had a late payment and would have paid any difference had I known. I'm still clueless and I'm drafting a letter to the CEO. Terrible company!
Raul of Hollywood CA (06/05/08)
I was late on my payment and Cap One sent a repo company to pick up my car. I live in a apartment complex with gated private parking underground. When I went down to the garage my car was on the tow truck, I went to get my wallet and the repo guy jumped on top of me and ripped the keys from my hand. They pulled out a tazer and threaten to use it on me. I went to talk with security and they never gave the repo company permission to enter the premises. I filed a complaint with the police department and obtained a report from the security officer on duty stating they never authorized the company to enter.
I have a bruise on my arms from where he grabbed me.
Joanne of Franklin Square NY (06/04/08)
I had a credit card with Capital One, I tried closing it several times. they would not close it & kept charging me interest, it was a nightmare. Finally after a year I managed to get it closed (after paying a year in interest). then i found out that Capital One took over my bank - Northfort- on 03/15/2008 I closed the account, now they are doing the same thing to me again.
Thomas of Vernon CT (06/03/08)
WAS LATE WITH 1 PAYMENT INTEREST RATE WENT TO 25%
CAN NOT AFFORD TO PAY THIS HIGH RATE HAVE A HIGH BALANCE
William of Fort Irwin CA (06/03/08)
These people send me credit card offers CONSTANTLY, now they've sent me a bill saying I owe $87! I never asked for a credit card, signed for one, etc. I'm a soldier in the Army and just spent two years in IRaq. THe last thing I want is to come home and waste 15 minutes of my time on the phone in some call tree to fix this!
I don't know yet.. better not be any!
John of Lakewood CA (06/03/08)
I made a couple late credit card payments and my rate went up from 9.9% to over 20%. But after even a couple years of good payments, the rate never went down. I called customer service and they sent the request to another department. They stated it usually takes a couple months. It's been longer and still no change. The customer service rep I talked to instantly verified I had a good payment record. But it would still take an entire department MONTHS to review my request. Is this legal? (I've seen class-action lawsuits about similar foot-dragging.) My credit score is in the high/mid-700's.
The times I cannot pay off my monthly balance forces me to pay at an exorbitant interest rate. The length of time this penalty has been in effect is disproportionate to the minor infraction of what happened so long, long ago. I'm sure CapitalOne has benefited millions of dollars from this foot-dragging.
Kaye of Ridgefield CT (06/02/08)
My 16 year old has received a letter offering her a Master Card. I think that should be an illegal activity, unless they are positioned to take care of any charges incurred by a minor.
Robert of Minneapolis MN (06/02/08)
Misapplied 6,000 payment and will do nothing to fix it. Misapplied it to wrong account.
Min. payment went up and they need to recalculate interest.
H.l. of Sun City AZ (06/02/08)
Capital One froze my credit card account with a balance of $474.00 in August of 2007, preventing me from paying on the account or receiving any communications from them until November '07 when I performed my annual credit check, only to discover they had reported a negative statement to the credit bureau indicating I was several months behind in my payments.
Within a few days after disputing their claim I began to receive a least three phone calls from their collections a day, 7 days a week for the next several months, even though I spoke with their collection representatives and managers on many occasions, explaining to them that I was not responsible for the deliquency of my account but, to no avail. I also wrote them on several occasions explaining the situation and all they did was refer me to their collections dept. phone number whom I had already spoken with several dozen times.
In February '08 I wrote to them and demanded them to stop calling me and they finally stopped a couple weeks later. They then turned my account over to NCO collections and they began calling me and sending me threatening letters until I mailed them a certified letter indicating I was disputing Capital One's claims at which time the account was returned to Capital One. From July 2007. until February 2008, credit card account had increased from $474.00 to $894.43.
Due to the erroneous and negative information reported to the credit bureaus my FICO score has dropped over 100 points and I have been denied credit from other creditors on several occasions. I used their credit card for two years and never was late in making payments. Captial One also financed an automobile for me, was never late in making payments and ultimately paid the auto loan off in good standing. I have offered on many occasions to pay them the initial balance of $474.00 but have refused to pay the additional interest charges and have asked them to remove the negative information from my credit files, which at this time, they have refused to do.
Karen of Oviedo FL (06/01/08)
These people have harrassed me for over a year. We had an account for over 7 years and we paid it off. We were never late on a payment. One month after we thought it was paid off, we received a bill with charges that we never charged. Again, I thought I had closed the account.
Evidently, although I am now questioning if this even happened, someone got our account number and started charging things. When I called to tell them these were not my charges and that I closed the account, they told me that the account has to be closed for 60 days, with no charges on it for 60 days, in order for it to actually be closed. What?
After many, many screaming matches on the phone and many letters, I finally had to write to the District Attorney's office to get resolution. They finally closed my account, but I now have a derogatory comment on my credit reports that say I was 90 days late. I have written letters to all reporting agencies, but the report just says paid on time, account closed. They never took off the 90 days late remark. If there is ever a class-action suit, I would join in heartbeat.
Linda of Highland CA (06/01/08)
My credit card was stolen and used. My house was broken into so I don't know who took my card. I know they activated it from my home phone and set up their own pin number. My son's cell phone was also taken and used to check the balance of the credit card. I did not know my sons cell phone was taken until at a later date so when Capital One asked if I knew the number I said yes. This was before I even knew my house had been broken into.
I filed a fraud report with capital one and Tina W took off the charges. I filed a police report as requested from capital one and faxed it to them.Tina W put the charges back on my card because she said there was no evidence of fraud.She said because the police were not going to persue it she was going to hold me liable. She would not listen to me nor did she believe me when I said my house had been broken into even though it was vertified by the police.And just because I mentioned my son's name she automatically made him the guilty party and I would pay for it.
I feel my civil rights are being violated, I'm being discrimated against and my consumer rights are being denied. The guarantee they advertise is that you will not pay any fraud related charges and they are all fraud related. My son denies doing the charges and I gave the police his name to talk to. I can not control what the police investigates and what they do.Sherry told me to go to the court house and file charges myself against my son even though we don't know who did it.
Karen, whose employee number is wnd 294 so she said, stated she was my case manager and she had no supervisor and that she was the end of the line for me. My requests to talk to legitimate supervisor were denied. Karen couldn't have been a supervisor because she was not a professional. She didn't talk like one or act like one. No where could I find in Capital Ones web site or paperwork did it require that a police report be filed much less persued, In order for these charges to be taken off. But it does say if they are fraud and they are, they will be taken off I do not have to pay.This I believe is identity thief and Fraud.
Meriah of Poquoson VA (05/30/08)
We receive to much junk mail from [Capital One]. Everyday there are at least 2 or more credit card offers and we are tired of [their] killing trees. Offers are for [me] who is only 17. [Someone who] doesn't live with us. We don't want any more credit card Offers. So we are all opting out of Capital One for the next 5Years.
Economic damage is to the trees Capital One is Killing due to sending us all this wasted paper.
Manny of St Augustine FL (05/30/08)
Its the same story an unauthorized charge bank will do nothing , and start charging late fees ,card fees and any fee they can come up with and get away with.I call them sent letters to no avail.
My credit was ruined my blood press is high.
Cyndie of Woodstock GA (05/30/08)
On May 29th I had a $392 charge declined when picking up my 3 dogs from the vet/groomer. I have never had a charge declined and was both embarassed and confused. Fortunately I had another card with me and was able to pay the charge. I immediately called Capital One customer service to find out why the charge was declined. According to them I had over $9,000 of available credit. Reaching a respresentative that you can understand is very difficult. The first one was so difficult to understand that I had to ask her to repeat everything at least twice. Once she looked up my account she said I needed to be transferred to someone else. She put me on hold for 5 or 10 minutes.
The next person identified themselves as being with the Fraud Department. I repeated my problem and he puts me on hold to look into it. When he returns he tells me that the account is okay to use now. That's it! I ask him why it was refused in the first place and he tells me that the computer flagged the charge as possibly fraudulent but that he had cleared the account. I asked him why the charge was considered fraudulent. I was trying to figure out if there was a pattern they were picking up on, anything that I could identify to prevent this from happening in the future. What good is it to have a card in my wallet that you have no way of knowing when/if it will be declined. He told me couldn't tell me that so I asked for a supervisor. He puts me on hold again for 5 or 10 minutes and then another person comes on the phone. She starts off again with asking for my credit card number.
Have these people never heard of technology? Why do I have to keep repeating the information I have already provided. Anyway, she was very rude and not in the least bit helpful. In frustration, I thanked for her time and disconnected the call. About an hour later I tried again. The representative I reached initially asked how she could help me. I asked her to transfer me to a supervisor. She asked me to allow her to try to help me first. I responded that I appreciated her offer but had already called once and would rather just be transferred. She was very nice and did as I asked.
The next person, supposedly a aupservisor, was very nice as well. Both of these individuals were much nicer than the first ones. She listened to my problem, apologized for the inconvenience and then asked me to hold while she looked into my account. When she returned she explained that because charge was higher than what I had charged over the last 6 months it was flagged as possibly fraud. Keep in mind that my dogs go to the groomer and the vet every 8 weeks so there were repeated charges to this merchant that should have prevented a fraud flag. I will give her credit for allowing me to voice my frustration without cutting me off. However, she could not tell me that this wouldn't happen again.
It seems to me that if there is a charge that the computer flags as potentially fraud, there is a better way to handle it than simply declining the charge. Couldn't they just ask the merchant to verify identification or accept the charge then call me for verification? It's not like they couldn't refuse to pay the merchant if they didn't valid my ID. I was most frustrated that the charge was declined outright as if I didn't pay my bills and didn't have any available credit. Since she could not tell me that this wouldn't happen again it doesn't make any sense to carry this card. What good is a card that I can't really use. I asked her to close the account.
So far no long term repercussions from carrying a Capital One card but after reading the other posts on this site, I am definitely concerned that the story is still not over. I will diligently check my statements in hopes that the account is closed and no additional charges are incurred. The other thing I was amazed by (and also saw in other posts) was that an attempt to close the account doesn't freeze it. She read my a statement that said that if there was an attempted charge to the account (i.e. recurring payments not redirected) then they would automatically re-open the account and charge me a membership fee. I have gone back 6 months worth of statements to make sure I have identified any of these recurring payments and hopefully have caught them all but what a nightmare this could turn out to be.
Ray of Chesterfield VA (05/27/08)
Was approved for a Capital One credit card. The next thing I know I receive a letter indicating I'm behind two payments. (I had never even used the card.) According to the statement, I was charged an annual fee. This was unknown to me so because I didn't pay it, I was charged a late fee. Feeling that it was my responsibility to read my statements, even if the card had not been used, I decided to pay it off and cancel the card. (I had no idea there would be an annual fee, and felt no reason to keep a card with that attached.) I paid the $50.xx immediately (payment in full), and then asked my account be cancelled. I was on the phone for an hour and a half bounced from person to person. Finally I had to go to work and hung up. When I got the chance to call again I was again on the phone for over two hours, bounced around with each person telling me I had to talk to another department. Finally, I told them that I had destroyed the card and they needed to cancel it immediately or I would report them. It is ridiculous that I had to go through that. As a customer, I have the right to cancel the card at any time. I took responsibility for my oversight and paid the balance. However, they didn't want to take responsibility of my request. I will never deal with them again and I will warn others not to either.
Ronald of Griffith IN (05/26/08)
An employee opened an acct in my Business name with me as the principle and her as a secondary user.She proceeded to charge $4300 in 30 days and was having the bill sent to her home even though she used my business address to open the acct.She only worked for me for 90 days from june 15th 07 to sept 27th 07.
I received a call from Capitol one on 10-31-07 asking for a min payment of $231 at which time I told them I didn't have a capitol one acct and didn't want one.They told me the acct was opened on 8-07-07 and wanted to know who a vicki was.They said she opened this acct in my name and had the bills sent to her home address.Now she told the police that since I could only pay her $8 an hour I gave her this credit card to use.
Now charges are over $5400 with interest and late fees and they call me 5 times a day 7 days a week, even on holidays.I've asked them at least 12 times to put me in contact with a Spencer who is supposed to be handling my case but they always say we cant guarantee you'll get him and when they transfer me they disconect me.They have givin me NO HELP in persuing charges and have told the police they denied my claim but have never even asked me what happened.This is a poor company to deal with.Once I told them I wanted to press charges they just keep calling me for the money.How do you get these people off your back.
I have high blood pressure and since this occured I have had to close my business and have not been able to get my pressure under control.The stress with them calling 5 times a day is starting to mount up.I've had to come back to Indiana from Florida to see if my old doctor here can help get my BP back down.
Leslie of San Francisco, CA (05/26/08)
Someone made an emergency cash withdrawal from my credit account. I've had a credit account with capital one for over 6 years and have never done so. I contacted them immediately to advise them that this was a fraudulent withdrawal and that i wanted to close my account. they said they would not close my account, with the new balance. Instead they would freeze it until the charge was under investigation. That was literally 2 hours later, and after talking to no less than 8 different 'customer service' representatives.
3 weeks later I went online to see if there was any updated status on my account and noticed there was another $500 cash withdrawal taken out when my account was supposedly frozen, I immediately called a representative to find out what was going on and again they transferred me and then the phone went out. I know they are intentionally making this the most painful process possible so that i will give up, pay the balance so that i can move on with my life.
Manuel of San Francisco, CA (05/26/08)
Sometime in January 2008, I've requested customers relation of capital one to close my account via phone call which he replied it would be closed eventually but reminded me of a charge of $11.00 for calling them. In spite of the request am still receiving monthly bills of $6.04 for two consecutive months of February and March, I have zero balances after paying these months as well as when I requested for a cancellation last January.
On April bill of $6.04, I deliberately forgot it. And this month the new balance went up $35.89 with an inclusion of $11.91 purchases that i did not actually make plus 25.15% APR plus a finance charge of $0.50 for a total of $35.89.
Angelica of Houston TX (05/23/08)
They have the worst customer service in the world! Their website is always giving error messages. Recently my purse was stolen, I reported it and it has taken me at least 10 phone calls with rude agents (including getting disconnected from the line multiple times) to get any help to dispute the fraudulent charges. I don't know how they retain their customers because they are horrible! I will certainly pay them off ASAP and NEVER conduct business with them again. I will make sure to tell everyone I know that their customer service is the worse from any financial institution that I know. By comparison my credit union had my matter resolved within hours.
After 11 days, I have yet to receive a statement to review fraudulent charges.
Adrienne of Tampa FL (05/23/08)
I all of a sudden started seeing unauthorized charges pop up on my credit card (that I dont even use) from a place called credit inform each month charging me for some free credit report that I did NOT sign up for. I contacted Capital One about this the first time as a dispute and they removed the charge.
This second time around, I have tried to contact Capital One only to be timed out on the website, hung up on the phone and have gotten no where. They will not remove the charge and will not let me close my account. They transferred me to credit inform which is an affiliate of capital one and my account with them is supposed to be closed but the charge is still on my statement. They are running a huge scam together and something needs to be done about this!
I am not paying this bill so I'm assuming late fees and charges will accrue making my credit report and score look bad.
Lisa of Oquawka IL (05/22/08)
I received a capital one card with a $300 maximum in May 2003. After receiving late fees even though the statements show payment being received on the due date, yearly fee being tacked on, over the limit fees also, I was told that I could not close the account. I have been having difficulty dealing with them since 2005 and had to involve the Better Business Bureau lately.
I have attached the following letter from Capital One : Your concerns filed with the Better Business Bureau have been forwarded to me for response. You express concerns regarding the validity and balance of the debt on this account. We received an application from you via the Internet, and opened your account on May 9, 2003. The enclosed statements from May 2003 to February 2005 show how your balance progressed. Per the terms of your account, when we did not receive minimum payments by the due date, a past due fee of $29.00 was assessed. In addition, overlimit fees of $29.00 were assessed to the account when the balance exceeded the credit limit. We received payments to the account from you, drawn on your checking account, and have enclosed a copy on one for your review. Due to delinquency, the account charged off as an unpaid debt on February 28, 2005, with a balance of $626.37. Once an account charges off, statements are no longer sent and fees are no longer billed; however, interest is applied to your outstanding balance daily. The account is reporting to your credit file as charged off, with a R9 rating. The current balance on the account is $1,136.22, which may not be the final amount owed.
Anna of San Jose CA (05/22/08)
The purchases via Capital One Visa cards I have keep getting rejected from time to time. This is going on for 2 to 3 years now. It is like having an UNRELIABLE CAR. When I call CapitalOne they say it is their security system that flags purchases at random. Also it takes 40 minutes to reach a live person. It even flags small grocery purchases of $10 at Safeways. Even though I have used the same card at Safeways a 100 times before. In the past 3 days, I have not had a single purcahse go thru...I attempted 5 small purchases like gas etc. It is so UNRELIABLE.
With 3 little children. One time I was stranded in the middle of the night...the purchase via capitalone visa card did not go thru. I had no money for a hotel nor tire change. We spent the night in the car cold and damp- without bathrooms, food, a bed, etc
Lisa of Oquawka IL (05/22/08)
$300 limit, late charges even though the statment shows payment being received on the due date, yearly charge being added, two months to take off a charge - all of this adds up to $1300. total debt at this time. Had to get a hold of Better Business Bureau to get a response from them at all. Have not finalized an agreement with them at all at this time......
Clarence of Frederick MD (05/22/08)
I had fraudulent charges placed on my account. I filled out all required paper work to file a fraud report. This all begun in Oct of 2007 and is continuing through now May 2008.I was re-billed and when I contacted them they first told me that the fraud investigation came back and I was found I charged the money. Then after writing and sending in letters to re open fraud I was contacted by the collections dept. After being on the phone multiple hours and disconnected several times I was finally able to find out from the fraud investigator that my case was never looked at by the fraud dept.
After talking to several other people I was told i would have the problem fixed. I was also told that the collection dept would no longer contact me. The collection dept called me a total of three times while on the phone with capital one. Three to four days after this happened the collections dept started contacting me again. I have since been un able to get a hold of anyone in capital one who can assist me with any issue I have had. Every time I contact the company the phone calls last several hours, most of which are spent on hold, and I am just redirected and never helped.
I have wasted several hours of my time, my credit score was hurt and cost money that i did not owe to try and resolve the situation.
Mario of Fayetteville NC (05/21/08)
I applied for a Capital One credit card and was informed by phone that I was approved and my card will be mailed by 5-16-08 I recieved a call the week of 5-5-08 and was questioned for a few minutes concerning my past beackground and family information. On 5-20-08 I called Capital One by the telephone number on the website. On 5-20-08 I talked to Marge, a customer service individual, from ARGENTINA. After I gave my personal information, she told me I had to talk to the FRAUD department.
I talked to Britney (Capital One Rep on the East Coast of the USA. She told me that the system was down and I had to call in an hour and talk to the Fraud Department. I asked to be connected. I was connected to Kris in Manila, Phillipines. She told me that I had to call 1-800... for additonal information. She conneted me to this Department. Nest contact was Marcia- not in the USA. She told me I had to call back between the hours of 9 am to 8 pm EDT to talk to the Fraud Department. I am to call 1-800.... This is the typical SCAM facing our Lending Industry. The right hand does not know what the left hand is doing. Capital One has NOT sent me any information via mail to let me know what is going on with my account if I have one!
I applied for a credit card to raise my FICO score. I have closed a Nation Bank credit card that I had for 15 years and a Lender told me that was a mistake, so I am trying to open another one to raise my FICO score. Capital One told me I was approved! Your investigation will be welcome....
Joe of New Fairfield CT (05/21/08)
Recd my fourth credit card/loan application is as many days...this is after I have requested a stoppage of such advertisement back in March. I called them and demanded they stop sending me more junk loan requests...but I'll wait and see what they eventually send me.
Jack of Nyc NY (05/20/08)
At one time I was able to withdraw up to $900 on any given day from an ATM machine. Now I attempted to withdraw $500, the machine said over daily limit, I then tried with $400 and $300 and the message was the same. Finally, $200 was acceptable. I now feel like I'm on an allowance with my own money. Why should they dictate to me how much of my own money I can withdraw on any given day? I have more than enough money to cover whatever I request for a withdrawl so I feel this practice is unethical.
This is an inconveniance since I don't always have time to go to the teller's window in order to withdraw more than the $200 they are permitting me to withdraw.
Natalie of Freeport NY (05/19/08)
I have been with Capital One NA for 7 years. About a week ago I received a letter in the mail saying they were closing my account due to inactivity. (3 yrs). I called them up immediately and said I had not received any notification that my account was being closed. My credit score it 816 and I have a pristine payment history with them. There is not a blemish on it. Capitals Ones No Hassle policy is fraudulent.
My credit report has been damaged due to this erronoeous closure. I am in the process of purchasing a hom enad this has affected everything. I want my acctount reopened and correctd with the credit reporting bureaus.
L.s. of Rural Hall NC (05/19/08)
I had a Capital One credit card and after making payments, but mysterious interest charges and such finding their way onto my account, I felt as if I were drowning. I stopped paying anything at all when I was constantly harassed by the people at Capital One. The account has now been on my credit report for over 7 years. It should have been removed in April 2008, but Capital One simply reported it again. I have it removed from Transunion and Experian, but when Capital One reported it AGAIN, they placed it back on my credit report. I have also disputed with Equifax, but results are pending. I now see how Capital One works. I don't know where to turn to get this mess straigtened out.
My credit score was around 700 and I was working very hard to raise it higher. Now I am in the poor credit risk level and if I can't get this removed, I'll NEVER be able to get any kind of credit AT ALL. It's extremely humiliating.
Ron of Panorama City CA (05/18/08)
I have been trying to close my captial one account for two months. They keep adding fees. I pay by giving the my checking account for all fees and they took the $14.00 for the online banking and they did not thake off the $15.66 for the balance. so they got $14.00 from for nothing. How do I stop this do I a attry or what all they do is lie to you. Can some thing be done about this please help.
I a'm disable and the momey they taking from me is stilling from my food. I'am only living on $465.00 a month. Please help me or tell what I can do.
Cindy of Crown Point IN (05/18/08)
I was VERY dissatisfied with the way I was treated by the Capital One representatives with regard to some fraudulent charges on my credit card statement and I am very suspicious about the way they handle business. By the way, I am an excellent customer. In November/December 2007, I received a call from Capital One stating that someone was attempting to make charges to my credit card from Hong Kong. My card was cancelled and a new card was issued. This was the first time anything like this ever happened to me. There were no suspicious charges on my current bill and I never really made it a habit to scrutinize my bills on a monthly basis since I have never had fraudulent charges appear before.
So when I received my end of year SUMMARY from Capital One in January/February 2008, I noticed that there were three charges made to my credit card that I know nothing about. One was on May 1, 2007 for the amount of $21.40, one was on July 4, 2007 for the amount of $123.90, and one was on August 6, 2007 for the amount of $123.90, for a total amount of $269.20. I immediately made copies of the charges and sent a letter explaining the suspicious charges. On Friday, April 11, 2007 I was transferred and put on hold numerous times. More often than not you could not understand the people you are talking to.
I spoke with Florine, Charine (ID XNZJ966), Elizabeth, John, and finally Rudy (ID FQK130) who told me that a credit would be issued, my credit card would be cancelled, and a new one sent out. On Saturday April 12, I called Capital One again, and discovered what Rudy told me was a lie. My credit card was not cancelled and the charges were not removed. Again, I was transferred numerous times, to Sergio (WWE444), Alan (OPG134) and Mohammed (LAE734). I have reason to believe the names and ID numbers are all fictitious b-c you could never track anyone down again once youve hung up from them.
Since nobody would help me and since this was the worst customer experience I have ever had, I told the last person I spoke with to cancel my credit card once and for all. But I am not done. I still demand credit for $269.20 for charges I did not make, and I want a letter of apology for the way I was treated from every person that transferred me and threw me back in Q. I intend on exposing Capital One and telling my story to as many people as possible and to shed light on the corrupt behavior of Capital One in an effort that it lessens the number of victims in the future.
A letter to the Comptroller of the Currency Administrator of National Banks at 1301 McKinney St Suite 3450 Houston, Texas 77010 quickly helped resolve my issue. I was issued a credit from Capital One.
Brian of Lanoka Harbor NJ (05/17/08)
I am writing to complain about the practice of my Capitol One Credit Card. I was recently near the limit on my card. Interest charges for the month put me over the limit. As a result I was charged an over the limit fee. I paid the amount they asked for and the next month I was hit with the same charges because the amount they asked for was not enough to clear the over the limit fee and interest charges for the following month. I am now trapped in a cycle of not being able to pay the amount needed to get away from the over the limit fee and my $20 payment has gone to $200 because they charge me the over the limit fee and the late charge(beacuse the payment is now too steep) Is this legal? Can they actually charge over the limit fees based on the interest? And do this every month?
It seems like I am being set up to fail. If I pay the minimum required, I get no where and it all happens again the next month. If they ask for a certain amount, shouldn't it be a figure that would avoid the same problem. It is like a trick whereby they can continue to charge you an over the limt fee month after month without informing you of how much to pay to stop the madness. How can I get out of this trap? I am now $130 over my limit; all because of the over the limit fees ($39) and late fees ($39)! $78 extra dollars a month and I never actually charged over the limit! Have I entered into the world of loan sharks?
I am a College student who has limited funds. I carefully budget my money in order to pay all my bills. This continual overage fee has placed me in an unrelenting situation. I no longer can make the minimum payment of $229.00 and the amount just keeps getting bigger. Even if I make the payment requested, next month will be the same thing because the amount will just bring me to where they can still charge the overage fee of $39.00 once they add on the interest charges. It is outrageous!! The phone calls from the bank are relentless. 4 and 5 times a day! I will be graduating soon and will need to get an apartment, etc. I am afraid of what this is doing to my credit. Help, please!
Harriet of Springdale AR (05/16/08)
I had an account with Capitol One for approximately fourteen years. I was not always able to pay my bill promptly, but in time I did pay my bill fully, including all finance charges and late fees. Over the years, I spent about $73,000.00 with Capitol One. I was led to believe that the No Hassle Rewards Travel Miles that I had accrued would be mine to use.
My charge privileges were taken away from me in 2006. When my cash flow situation improved, I paid the account in full, and asked that the account be closed. I was never informed that my travel miles would be affected. While still under the assumption that my travel miles were available for use, I received a Member fee? bill for $39.00 in September of 2007. Assuming that paying this membership fee would protect my 73,123 Travel Awards Miles, I paid the bill on October 30, 2007. After all, what else could the membership bill possibly be for?
More than a year had passed since my charge privileges were taken away, and my account had been closed for more than six months. In January 2008, I received notice that I must use my miles before February 15th or new rules would apply. Since my family is planning a reunion in honor of my birthday, I went on-line to verify my miles. Per the website instructions, I called customer service to make travel reservations. I was told that my reward miles were no longer valid. I was bewildered! I spoke with numerous representatives and was advised to write a letter describing my complaint.
I did so and sent the letter to the Capitol One Customer Relations Department. Several weeks later, I received notice that my travel miles were reinstated. I looked on the website and they were listed. Several days ago I attempted to use my travel miles while planning a trip in July. After speaking with several members of the customer service (sic) department, I was told that having miles listed on the website is not the same as having miles available for use! What gibberish!
Jahalia of Fayetteville NC (05/14/08)
I cancelled this credit card over 4 years ago oweing a balance of 50.00 and now they have me oweing over 2.000.00 and they also have my husbands name on it which i never had his name on the card in the beginning now it has shown up on his credit score. He is outraged with me and capital one which I never put his name on the application as being responsible to pay. I have no intention of paying them that kind of money for a 50.00 that i owe them. What can I do? And also to clear my husbands name from his credit which he had nothing to do with in the beginning.
my husband and I have been through a bankrupcy and he is just getting his credit score up and her comes along capital one on his credit score. This should not be on his credit score at all. I never had his name on my application when I applied in the beginning. He is thinking about sueing them for such a thing. He is outraged for this when it has taken him so long to build his credit up.
Cecilia of Medford OR (05/13/08)
I called to complain about having been fined with a late fee. I pay all my bills two weeks ahead of time and normally never have any problems. I tried to explain this to the [person] i talked to but he gave me the run around and that the bills have been changed where they now come out every 25 days so he now claims i am late with my payments. what a scam job these people have going.
I will pay the charge but I am cancelling the card and recomending all my relatives and friends do the same.
Pritesh of Troy MI (05/12/08)
I am forced to say that people at Capitol One credit card application department are LIERS and FRAUD. Today I applied for (pre-screened) Capitol One credit card over the phone - I was interested in 0% balance tranfer offer. I didn't have 16 digit destination account no. with me at the time of application. Application Manager Brandy told I can proceed with the application and later today I can call to customer service to request for balance transfer and if approved it will be posted electronically within 2 business days.
BUT to my surprise when I called customer service to request balance transfer she said it cannot be done now as the application process is over. I need to wait until I receive my card to request for balance transfer which would take another 10 business days atleast. All I could say is that they (Application Manager) would do anything - give false information to consumers just to pull them into their business and make some (commission) money without caring consumer's requirement and satisfaction. I guess this why Capitol One is going out of business.
Patricia of Lexington KY (05/12/08)
I have read some of the stories on this website about Capital One. My story matches these exactly. I am being charged every month for being over my limit. I can't even try to catch up. I can't pay it down enough to quit racking up the over the limit charges. Why was I allowed to go over the limit to begin with?
Fred of Novi MI (05/12/08)
I have called several times to get a statement sent to me and I never Recieve one. Capitol One calls and tells me I am late on my payment and suspends my account. They force me to make a payment over the phone. All I ask is they send a statement. They can geet the terms and conditions sent to me but not my statement.
Capitol One wants to charge a late fee and this can ruin my good credit.
Judy of Yucca Valley CA (05/11/08)
The director of consumer Services stated: We recently reviewed your credit information and have designed and offer we believe is the right one for you right now get this Capital one Platinum MasterCard ect ect!!
They took all my personal information on a credit application. This has lowered my FICO since I need credit so urgently, they then turned me down immediately after lying about approvel. Those are their own words on the letter they sent my po box. They contacted me first ! I am so upset, now I must apply for a Home Equity Loan, my FICO is lowered because of their trick. I want them off my credit report, I also gave them all my personal information such as my mom's maiden name, my social security number, home address ect. I feel robbed and ripped off, my security is at risk. Please help, Thank you,
Rebecca of Raleigh NC (05/11/08)
I'm a grad student, and I first opened my Capital One account about four or five years ago, after my first year of college. Over the years, my balance has waxed and waned, but after I received notice several months ago that they were raising their interest rates across the board (to the tune of ~16%), I decided that I didn't need to use that card anymore, but I would still keep the card open for longevity purposes. I still kept payment protection on my plan, as well as the CreditInform service, for which I have no problem paying $8.99 a month.
Well, I should have suspected trouble ahead back in January of this year when (after getting married and changing my name without incident anywhere else) it took four calls and four cards over the span of 3 weeks and 25 minutes on hold to speak with an unpleasant supervisor to finally get the right credit card with the right name on it. The supervisor charged me $16 to get the card shipped via FedEx to me (without my permission), until I insisted that each of the FOUR representatives I'd spoken to had said As my wedding gift to you, this card will be shipped via Fed-Ex at no charge to you. She finally credited my account.
So for a few months, I didn't have a balance due. After my credit had run out, I noticed that even though I was still being assessed my $8.99 for CreditInform, I didn't have a balance due, or a due date, and as such, wasn't receiving statements. (I signed up for email statements.) I called to inquire about this oddity, and the representative assured me that if it's something like CreditInform (that I didn't go out and charge to the card), I'm not assessed a balance due, or a due date, and so even if it's paid after my due date each month (the 11th), it's okay and I won't be assessed any fees/charges/etc.
A month ago, I logged in on the 16th because I'd realized that I needed to pay my CreditInform charge (since I wasn't receiving statements, it had slipped my mind) and authorized the transfer of funds. I logged into my account today (11 May 08) and saw that not only did my account due date change from the 11th to the 10th of the month, but that I had been assessed a $15 late fee for a balance of $0.08! (A balance for which I never received a statement, I might add.) I paid the balance immediately and called Capital One, absolutely furious.
The representative on the phone told me that because I had paid the CreditInform charge past what would technically have been my payment due date last month, I was assessed the payment protection fee, which DOES need to be paid on time. When I complained that I was livid that I had to pay a $15 charge on an eight cent balance that I never received a statement for, he began raising his voice to me and refused to transfer me to a supervisor, even after I insisted twice. He stated that the supervisor would only tell you the same thing that I just did. Now tell me what you want me to do. The conversation escalated to a screaming match, in which the rep insisted multiple times that I make sure I had the right contact information on the account (which OF COURSE I'd done prior to calling), that there was nothing he could do unless I told him to do it (his words: It's like a wish. All you have to do is make it), and kept telling me that if you don't pay your bills on time, you get penalized for it.
I finally interrupted him and asked him to quit undermining my intelligence, told him that I've NEVER been late with a payment for ANYTHING, and apologized to him for not being clearer that I don't think I should have to, and therefore don't want to, pay the $15 late fee. (How he didn't know this by now, I'll never guess.) I then asked him to take payment protection off the account. He took the $15 charge off the account (See? That's the only thing you had to say to me) and transferred me to the payment protection department. After I'd sat on hold for several minutes, he came back on the line and told me that they were closed, and I would have to call back at my own convenience during business hours. Between the simple fact that I was assessed the charge in the first place and the attitude that he took with me on the phone, it's a wonder that I didn't tell him then and there to cancel the card.
Even though the representative told me my interest rate wouldn't change, I don't know if I believe it. We'll see. It worries and stresses me because my husband and I are just starting out; we both have squeaky clean credit records and are working hard to build on that. Neither of us have ever been late with anything. I refuse to believe that $0.08 should be capable of tarnishing my credit history.
Carmel of Chicago IL (05/11/08)
I have been a card holder with Capital One for many years. I have always paid off my balances each month. I have both a person card and a business card that I use exclusively for business purchases and also pay it in full each month.
In March I received, as I had many times before, offers from Capital One for specials that they had for balance transfers with 0% APR for 18 months, with a 2% transfer fee which I understood. For this one time, I decided to utilize this special offer to pay offer a large cabinetry buildout that I had done and currently had used my equity line of credit through my bank which carried a very low interest rate of 4.99%, but figuring that if I had 18 months without interest accruing this would still be a better offer.
Coincidentally, I went online to pay for what I thought would need to be paid on the actual purchases that I had made for my business for the month. Several months before I had signed up for no statements to be sent and I could just access them online when I needed to. I tried to access the statement about a week ago and was unable and thought that it was a glitch. I went online today to do the same thing and found the statements still inaccessible.
I finally called them and said I need to know the exact amount that I need to pay in order to not incur any interest charges (my payment is due on the 13th of May). They told me that I would have to pay the entire amount of the balance transfer, plus the monthly purchases or I would incur finance charges on the purchase balance, because their policy was to apply any payments first to the lowest APR and then to the highest, meaning that all of whatever I paid would be first applied to the balance transfer and then to the purchases. Therefore, they are charging the purchase rate, meaning they are now charging on the purchases, which I ALWAYS pay off every month and never carry a balance on the credit card. They said this policy is on their statements. However, I do not received statements and they never mentioned this in the letter when they extended this special to me.
I feel that this is absolutely the most underhanded, fraudulent behavior. They are telling you that they are giving you 18 months of no interest to pay something off, they have already charged a 2% balance transfer fee and now they are forcing you to either pay the entire thing up after only a month or they will assess you the interest charges on your purchases at a much higher rate.
I spoke to 5 people at Capital One and finally reached a senior account representative. She offered to send me a statement where it said this. I told her it did not say this anyway on the inital offer and this was totally misleading and fraudulent. She offered to refund 1/2 of the transfee fee. I today paid off the total balance of the credit card that was due so there would be no interest charges assessed.
I will be closing my Capital One accounts shortly but I feel that all unsuspecting credit card holders should be aware of their sneaky, underhanded dealings. I will be writing to other federal agencies as well and do what I need to in order to make people aware of this Capital One tactic. I don't know if you are able to do anything, but I will try to get the word out as best I can. I have been in business for myself for 16 years. I have an 819 credit rating, and I have never been a credit risk for any company. I feel that this is a travesty and I will make people aware as best I can.
Elizabeth of Baytown, TX (05/10/08)
I paid off my credit card with Capital one and they keep sending me bills with finance charges. I'm trying to keep my credit in good standing but this will not do. They kept uping my percentage after I had been with them for a long time.
David of Palm Bay FL (05/10/08)
Paid off my Capital one account with a debt consolidation loan from Regions Bank, its been 3 months and Capital One still has not credited my account. I have the Fed Ex tracking number, the signature of the person who took the check and a copy of the CASHED check. According to Capital One, they never received the money. $5,200.00!
At first they temporarily credited the account. Then we used the card and checked the next day on the transactions only to discover that the 5200 was back on the card! After calling several times to people who can't speak English the account(online) was shut down. We can't see anything now and will have to succomb to their bs tactics with their withholding payments so your late racking up late fees. I'll bet they lower our credit limit from 20000 to 5000 so we rack up over the limit fees. I have excellent credt which is now about to be destroyed because I'm paying off my debt.
Until this is resolved, we will have to pay on a debt we have already paid off, live in fear of a ruined credt rating, arguments with the wife etc. etc
Eleanor of Doraville GA (05/10/08)
I tried for several months to get Capital One to work with me; disputed the amount they said owed; they said they would send info but never did. Then today, May 10, 2008, they called three times from unknown name and no number showed up. Finally on the last call they said who they were and they were calling on behalf of Capital One. I told them I had filed bankruptcy and that they were not to call me again.
Within two minutes the number calls showing Client Services and left a message to call them about my Capital One account. I called and told them again that I had filed bankruptcy and to not bother me again. She informed me that she could bother me any time she wanted to because I owed Capital One and I told her look I filed bankruptcy so leave me alone and hung up on her.
Great emotional stress as a result of the May 10th call and conversations. These people are rude and think the law does not apply to them and their clients. Believe me bankruptcy was a last resort but it is filed and they all need to just leave me alone. I am a 72 year old woman raising two grandchildren and have to abide by laws and so should this company and all other collection agencies. Had Capital One responded directly to me and indicated they would work with me then things MIGHT have turned out different. They run fees, late fees, over limit fees, etc. up instead of making an effort to work with people.
Nancy of Elnora IN (05/09/08)
i got a credit card from capital one with a spending limit of 500.oo payments went fine till i got slapped wiTH a yearly membership fee. what? i wasnt aware of this,i managed to pay the first one,resumed my payments,and then another one. i have been paying on this 500.00 loan for 2 or more years and i now owe them over 1,000.00, on a 500.00 loan.
My family of 3 live on a little over 600.00 a month social security disability, which I told them at the time I got this card. unable to make their 2 membership payments, I continue to send them 20.00 a month and continue to sink further in debt with them. If they had explained their fees and high interest rates in a way a person could understand I never would have gotten this card.
Mark of Hubbard OH (05/09/08)
evry time i pay a large amount on the card they put a 6 day hold on it and every time i ask why they give me differant reasons of why they do. but what is odd to me is they dont put a hold on the small payment but when you out a big payment it goese into a hold. i beleive this is a way to try and get people to keep there payments low so they can get you with intereast. That is some sort of entrapment i think there should be a civil act against them because i have read many peoples complaints about the same thing
the stress has gone threw the rough the embarsment when you go to buy something when you know yo have money and it is not there. had to cancel a business trip costing a good amount of money as well as spouse streess
Melissa of Stuart FL (05/08/08)
Recieved an offer saying that I was eligible for a card from Capital One. The letter stated that they had recently reviewed my credit information and saw that I had moved past bankruptcy. And they would like to have me back as a customer. I applied, as I am trying to re-establish my credit, but was turned down. The reason on the letter that appeared at my house days later? Presence of a Bankruptcy! What kind of a joke is this? Use my bankruptcy as an excuse to send me unsolicited mail, and then as an excuse not to honor it?
Rose of Fort Duchesne UT (05/08/08)
I started getting collection notices from a collection company and I told them that I did not have this account and they finally stopped trying to get the money. I notified Capital One and they claimed that I had paid on this account for four years and had stopped but I never had the account but they would not furnish any proof.
It has stayed on my credit report and not they have sold it to Portfolio Assc. and they are reporting it and so is Capital One. No one will listen and Experian is the worst Equifax took it off after sending the proof but Experian will not even look at the proof I send them.
Judy of North Beach MD (05/08/08)
NO HASSLE, yeah right! This has been the worst credit card. No matter what I can't seem to get ahead with this credit card. I got my statement with a due date of May 2 which is a friday, the payment is posted on Monday and they charge a late fee. Then I get another statement with a due date of May 31. I don't get it. I never received a statement for the month of April but then I'm expected to pay twice in one month.
I've complained several times and all I get from them is this is a business. They have no sympathy and are not willing to work with people. Times are tough and they are not the only ones we owe money to. All our other credit card accounts have a set due date. I only get paid twice a month and not knowing the due date makes budgeting very difficult. You get suckered in with credit cards and I should have learned my lesson the first time. I'm paying the account off and I will never have another Capital One card EVER!
Tawanda of Houston TX (05/08/08)
In 2003 I got a credit card from Capital One. I was 18, had a pretty good job and wanted to establish good credit. I was approved for and received a platinum card with a $200 limit. After paying at least 70% of my monthly balance on time each month for four months(August - November) I get hit with late fees(2 of them) which in turn causes an over limit fee and raises my balance owed to $300. Not much, admittedly, but it makes a big difference when you're just out of high school paying credit card, car insurance and other vehicle maintenance fees.
After paying $200 to lower my balance, it ends up being over the limit AGAIN for I-don't-know-what. Customer service as many have stated was a joke. They said I could enter a payment plan and they would stop charging all the fees so I could pay off the balance. That, of course was an outright lie.
I have basically no credit history and am unable to get any credit due to the Capitol One mess. Since Capital One is the only thing on my credit report and it's a negative item, I now have bad credit (520-530 FICO) despite attempts to work with them which is made worse by the month. To date, they say I owe $1,170 on my $200 credit account. Nearly 6 times as much as my original credit limit!?! They must be crazy!! No Hassle, indeed
Tim of Lancaster NH (05/07/08)
I opened up three credit card accounts with Capital One, sstupid me. All of these accounts where always paid on time. Actually I was in good standing until I had a layoff in 2001. But I figured I would be OK until I went back to work as I had the credit protect insurance that Capital One offered. So I sent a request out to Capital One that I was laid off and wanted to activate my insurance, that of course I had been paying for for some time.
Capital One sent me a form and said that before the insurance would make my monthly payments to them, I needed to go back to my employer and get them to fil out the form and return it to Capital One. Of course the employer would not do this, so I told Capital One this, but sent them proof of the layoff. Of course int he meantime Capital One was adding in the late monthly fees as I told them until I could file unemployment I could not make the payments. Capital One made no attempt to help. So They kept adding late fees until the point that I had over the limit fees. This continued on, even after I asked to have the accounts closed. Capital One will not close the account until the account shows zero balance.
So no I have credit cards with the following off my credit report. First credit card limit was $200. they now say I owe $1241.00 on another account the limit was $1000 and now they say I owe $3265.00. Amazing how they can do this. As the consumer you have no rights with Capital One. You request to try and work with them with no success.
So now when I try to work with capital one on a payment, I get transferred to three or four differend collections numbers before the call jsut gets dropped. I can't even tlak to anyone anymore at Capital One, as soon as they get my name or account number they drop my call. I have written letters to all the credit bureaus, to the NH Banking department whom forwarded a letter to the Richmond VA Banking authorities, who at least got a copy of all my charges and finance charges prior to lay off, interesting enough Capital One does not show how the charges when up after the layoff from my limit to the unbelievable amounts that are now on there. They closed the accounts in 2002, but still report the ridiculous numbers to the credit bureaus.
I can't get any credit. I have a good income and a good credit report except for Capital One. I have tried for the last 3 years to get a house and all the banks says your report looks good except for the Capital One accounts. These account keep my credit in the mid 500 range. I will never be abvoe to get above that until Capital One goes away on my account.
I am paying 17% interest on my vehicle because of the credit score that Capital One has impacted. I can not get a new vehicle. Even my insurance is up higher than normal as they are now using credit score to rate insurance.
Jona of East Ridge TN (05/07/08)
I have a Capitol One credit card. I have had it for a very long time. It has a low limit which they refuse to increase. I haven't had a balance on the card since my last payment in September 2007. On March 10, I requested this account closed. I received an email back that after a billing cycle was completed, the account would be closed. After this, I emailed them again to inquire about when the account would be closed. They responded with the exact same message they had previously sent that the card would have to complete a 30 day billing cycle. I have since complete two billing cycles and sent another email to find out the exact date I could expect this account to be closed.
Again, they replied with the exact message as previously sent. I emailed again, stating apparently they did not understand the question and could they please provide a different answer as opposed to copying the previous response. They responded with the same except adding that if I had questions I could call their 800#. I did so, ended up in God knows where but the English was not very good. The person on the phone told me the same thing. It would be 30 days. It has now been two months and my account is still open. For a no hassle company, this is a very big inconvenience to cancel a card.
I haven't had any physical damage to date but will definitely advise if there are any problems caused by the delay of cancelling my card. I never knew it was such an act of Congress to close an account.
Chaun of Lawrenceville, GA (05/05/08)
Capital One Bank, N.A. is a scam of a credit card company. They boast and advertise that they will help rebuild your credit, when inturn, they do just the opposite.
They impose fees and programs on your account that you do not ask for. When those program fees hit your account and put you over the limit, then you get charged an over the limit fee in addition to the other charges (Payment Protection & Credit Inform) that you did not request in the first place. When you want to cancel your account, they only allow you to put your account in cancellation status and will not cancel your account until there is a zero balance for 30 day period. That is ridiculous! If you want to terminate your account, you should be able to do so, on the date/day you requested without ANY further charges.
Keep in mind, a service rep will be quick to give you yet another 800 number to dial, both of these companies which are indeed also Capital One subsidiaries.
Angelea of Centreville VA (05/05/08)
I was approved for a $750.00 credit card from Captial One. I charged the entire amount except for .076. when the bill came to pay the minimum of $15.00 I paid $749.24 back, several days prior to the due date. I come to find out CaptialOne has placed an hold on my account. Not allowing me to use the card. I wonder why? The reps seem not to know, but to tell me that the account is less then 6 months old. That's crazy.
I had another rep to tell him why I need to charge so he would remove the hold. I told him, that I do not owe no reason to use my card, therefore, you people keep that hold on, becuase the is paid in full. I've only had the card for 30 days. What I think the reason the hold is on is because they could not make any extra money off of me.
Quaisha of Brooklyn NY (05/05/08)
I first got acknowledgment of a fraudulent account in my name in Jan of 2008. Have been dealing with them ever since. They supposedly closed the account and said I am not responsible for any charges made on the account [Feb 2008]. They were lying, because i received a bill on May 2, 2008 and a letter saying the investigation ended concluding that I am responsible for the balance.
I also sent them the Fraud Information sheet along with two pieces of Identification on April 24, 2008 and still got the bill after that. I called to inquiry this today, May 5, and was transferred 5 times to a busy supervisor, whom only fraud agents answered
This fraud is on my credit report. If it's not resolved then it will give me a negative score.
Barry of Thomasville, GA (05/05/08)
I'm the type of credit card customer that utilizes a card for the rewards. As a result, I had not used my Capital One credit card in over 3 years. I had been a customer for approximately 7 to 8 years with an excellent repayment history. Honestly, I'm not sure if I ever carried a balance or not.
I get a letter from Capital One this past Saturday informing me that they were closing my account. The only reason they gave is that they considered my account inactive. They had no expense to speak of with this account, as I did not receive paper statements. The bottom line is they hope I try to reopen the account so they can charge me a higher interest rate, rather than the 7.9% that was on the account. My credit score is currently 764, so they couldn't use my credit as a reason.
Can they just arbitrarily close my account without first notifying me?
If this account appears on my credit report as Account Closed by Credit Grantor, this will have a negative impact on my credit score, not to mention the fact that it was an older account, which again will negatively impact my score.
Carlos of Plaquemine, LA (05/05/08)
I had a credit card with capital one with 1,000 limit, in 2003 due to my divorce I could not pay the bill and the account was charged off. Since then I been able to recover mi finance healht and I benn able to settle all my bad debt (11 accounts) but Capital one. They will not work with me, now they want 3,500 and they will report the charge off even if I pay that ammount. I'm not going to do it, instead I'll use that money in attorneys and sue them for credit reporting violations.
Some of the tricks they use to kill your credit score... 1- Report the account as it is been charged off every month (Score drops about 100 points permanently) 2- Report the account as a credit card past due and count the balance against the credit limits of your open accounts. (About 70 points drop) 3- fail to report Date closed and Date of last Activity this allow them to do points 1 and 2. 4- they charge 25.9 interest on the charge off but never send statements for those charges. 5- Five years latter Capital one still harasing me with the phone calls once or twice a day.
They are a bank, no debt collectors so there is no legal resource to make them stop calling I need an attorney, I am ready to file suit.
Laura of Wilmington NC (05/05/08)
I lost my job and I had a late fee of 39.00. I thought that was very expensive I have been paying my bills as much as i can and i cant afford a 39$ late fee. I have paid and I was down to 295$ in my credit limit. I know that this might be a stupid complaint but 39$ late fee is rediculus when i have paid every bill on time except for this one because i lost my job. Thank you for your time and maybe this can be delt with.
Betty of Charleston SC (05/04/08)
My account was behind and the over the limit, etc. extra fees mounting each month. Capital One attorney in Atlanta sent me a letter about paying off my account and reducing the amount owed. I got certified funds from Bank America and sent to their attorney in Atlanta, Georgia. This was in 2003. This past October, 2007, I was checking my credit report and found that Experian showed a judgment against me by Capital One for this account. They had managed to lie and get a Court order signed for the balance due. To date, each month they are adding interest fees.
I contacted Equifax and sent them a copy of the attorneys letter and my certified funds (thank God I kept all of this). They wrote me back saying Capital One had given them additional information and the judgment would not be removed. I have now contact the South Carolina Dept. of Consumer Affairs back in February, 2008 and after numerous letters and phone calls, they have not contacted the SC DEpt. of Consumer Affairs. They did tell me I always have the option of calling an attorney, which I intend to do so, going after them for fraud, inducement and bad faith penalties.
Has hurt my credit rating but upsets me to no end as this is out and out fraud on their part. It was their attorney who settled everything.
Rachel of Santa Fe NM (05/04/08)
I paid the minimum payment on my very low balance, low interest Capital One credit account by check. I wrote the check in the amount of $10.50. The check cashed as an ACH debit, which for whatever reason is harder to reverse. The check cleared my account in the amount of 1050.00, draining my savings, and creating overdraft fees (which were refunded in the end). I immmediately called Capital One, who bounced me to several different operators, all of whom insisted the check had been written in the amount of $1050, but they promised to send a refund check in the amount of $800 something (the credit on the account) later that week.
I insisted that this was not acceptable, and that I needed the money returned to my account immediately for a trip I was to take in two days. It took three different customer service representatives to finally have someone look at a copy of the check and admit that the check had been written for $10.50. Eventually I wound up going through the fraud department at my bank to get the refund, which happened quickly once they were involved, but in the mean time having my acount drained was highly inconvienient, to say the least.
Raul of Los Angeles CA (05/04/08)
On April 25, 2008 at 7:08am, I made a call & talked to a certain Debra DXK47. I requested the payoff amount of my credit card & to close it. I was told to pay $544.57 for which I did on the same day thru USPS express mail in the amount of $16.25 for the next day delivery.
When I checked the statement online, I was surprised to learn that I still have a balance of $1.68. When I paidoff my account & closed it, I should be cleared, isn't? And until now, I haven't received anything yet from them like the receipt that I requested. I would appreciate very much if you can please check this because I'm afraid that $1.68 might build up & start sending me bill. Thank you.
C. of Richmond VA (05/02/08)
On 2/23/08 my wife went online to pay my monthly bill. The payment was due on 2-25-08. The website indicated any payment made before 3pm on Saturday would credit that day, anything after 3pm would credit on the next business day. The payment was made at 10am. When I received my next statement I noticed that the payment was credited on 2-25-08 and they charged my account a late for of 39.00 and an over limit fee of 39.00, because once they charged the late fee it took my account over the limit. I phoned the cs number and got a young lady with broken english, I tried to explain to her the problem, but I wasn't getting through. I asked if my wife could get on the phone and explain to her the issue, and she said I would need to add my wife to the account. I indicated that my wife didn't need to be added because I was giving her my permission then to speak with her.
Once my wife got on the phone,(she's an accountant)she told her the story over again. Well I saw my wife's face turn RED! The rep told my wife that I had sent the payment late and in the future my payment needed to be made on time. My wife had printed out the confirmation letter at the time of payment and read to her all of the info. Then the rep accused my wife of making the payment after the cut off time. At this point after going back and forth, the rep indicated that they would give me a courtesy credit for both charges since I had been a customer for over 3 yrs. That's when my wife reminded her that it wasn't our error, it was there's in the first place, so why are they acting like this is a courtesy to us. I am working on paying this card off and getting rid of them asap.
Peter of Paterson NJ (05/02/08)
I have had a CapitalOne credit card for about 5 years. I regularly charge items for vacations in the spring. This year, I tried to charge airline tickets, and CapitalOne refused the charge, even though it w |
