Complain about a product or service

Capital One

David of Whitwell, TN September 24, 2009

Have been a customer in good standing with Capital One since 2001...in their words, "a valued customer". In April/May of 2009 I received notice that my APR was changing. I had a 3.99% APR on a transfer balance. I phoned Capital One at the time and was told that the rate change would not affect this rate as it was a "special transfer rate". With that in mind I set-up automatic payments from my bank - didn't want to worry about the payments while I was trying to pay the credit card down. In late June they did change the rate which changed my payment requirements. In my own stupidity I was not watching my statements as I thought it was ok since it was on "auto-pay". I admit that this much is my fault. After 3 months I did look at a statement - my balance had grown by over 1,000 in fees and additional interest - my interest rate is now 29.4%!!! I phoned them to work something out. They are not budging...no consideration of my past loyalty and payment history. I must either A. pay 584 by 10/12 or B. make 3 payments of approx 280 per month and in either case my rate stays at 29.4%. UGH!!! This is the way Capital One rewards loyal customers. Not only am I a tax payer who will be paying for their multi-billion bail-out the rest of my life(along with my children & grandchildren) but now I also get gouged by their exorbitant fees and rate hikes.

Paul of Sherman Oaks, CA September 24, 2009

original promo of 0% from capital one for 6 mos started in jan of 09. upon expiration in july, the rate would reflect 7.9%. well, the day came and compare to the statement before it expired, the rate went from 7.9% to 17.9%. proper disclosure was false whether it was a variable/Libor or fixed rate. i have the contract.

BARRY of WINNETKA, CA September 24, 2009

I signed up with them to get my credit back on track as I was starting over. I have had them for 5 years and never asked for anything from them until I noticed recently that my Interest Rate had moved up to 24%APR. I called and asked that it be lowered and they said that even though I had a perfect record with them and even made payments tripling my minium payments for five years, there policy was to leave that interest rate at this high amount. She would not give me a legitimate reason for this so I asked that my account be closed. All she wanted to do at this point was argue that my account won't really be closed until it is paid off. They have really bad Customer Service and this was one of their supervisors. Even if Congress does something about this company I will recommend to everyone I know not to deal with them unless you like getting it stuck to you by a company that only cares about themselves and not the customer that is their business.

Debbie of Orono, ME September 23, 2009

I have a Capital One credit card. I made payment arrangements for the month of September to pay 125.00. I sent it and then had to put a block on it because I couldn't back it up with money. I am on disability and have limited income. I bought a used car that was a lemon and it ate up my money and has me paying monthly 90.00. (It is now dead.) To me, this is huge, but I am trying to get back into the workplace and need it. My bill paying history is not without flaws, when you start to fumble you are dead, with their penalty expenses. I called them a few weeks ago asking to close my account. I told them how much I could pay per month; 25.00. The person acted like my account was closed. I know that credit cards can kill you, so I called last night in order to make sure that my account was closed. He told me that it was not closed, that it can't be closed at night. I called today at around 2:00 p.m. and the woman told me that it was closed. I told her that I would be paying 25.00 per month and asked what my due date would be. She gave me a date in late October, which I can't remember exactly.

I received a call awhile later, same day. It was a man calling to get a payment from me. I told him that I had arranged for it to be closed. He said that it was not closed and that I could not do that. I was angry, he handed me over to the fraud department. I talked to a woman and then to the supervisor. I told her that I needed to close the account and she said that I couldn't until I paid 125.00 (it may be 105.00.) I told her my situation that I did not have it and that I would like to start paying on it, but close it. I told her that I would call my senator. Then, I found this site online. I know that I was wrong to get behind, I was wrong to stop payment, I was wrong to even take out a credit card, with my income. Being on disability is no reason for not paying a bill that I have incurred. I am trying just to stop the action with them so that I can start paying on it. They tell me that I can send 25.00 as long as I want and when it hits 125 (or it may be 105, I can't remember) that it will be closed and the penalties will stop. I am starting to go under, financially. Can you possible help me, do I have any rights? They have closed me out from my records online.

Joseph of Leesburg, VA September 23, 2009

I was laid off recently, but was still managing to make all my payments. A few months back I mistakenly paid only a portion of the Amount Due. It was an honest mistake, as I got two payments reversed. The mistake raised my interest rate from 5.99% to 24.99%. This was my first missed payment in the 6 years since I had the card. But according to Capital One's records I had missed 2 payments last year and that this was a pattern of delinquency. I disagreed, and went to check my previous statements to verify. As I assumed they were incorrect about any payments being missed. I called back to Capital One, confirmed their assessment of payments that I had missed, and informed them that I had the statements right in front of me and I had not missed any payments.

During the initial conversation with Capital One I demanded that they remove my late fee, which they did, and return my interest rate to the original APR, which they did not. I requested that if they would not lower the interest rate back to the previous rate, then I want them to close my account. I was informed that they could not, and would not; return my interest rate so I told them more than once to close my account. Of course, next statement comes, my account was not closed. I called again asked them to close my account. Again the next month's statement arrives, new charges, and the account was still not closed. I have spoken to Capital One 3 times since, but they still have not closed the account. I am not sure as to whether the inaccuracies in my payment history are an honest mistake with their OSS systems or a pattern of fraudulent behavior. My guess is that they are looking for any and every indiscretion and in certain cases creating what they need to justify their behavior. I know I cannot possible be the only one that this has happened.

Roberta of Ellensburg, WA September 22, 2009

On August 25th 2009 I had contacted Capital One Auto Finance to discuss being behind on my payments and try to arrange a way to get caught up on my account and explained to the rep that I had lost my job in February and that I was denied my unemployement benifits and would not be able to come up with any money unitl school started and I received my financial aid money at the end of September. He advised me that unless I made a payment by the 27th of August that my account would be turned over to the reposession department. At that time I advised him that I would have to let the car go back and he hounded me about what I was doing and how that would look on my credit. At this time I also advised him that my car had been impounded and was sitting at Emerald Towing in Spanaway Washington. He told me they would contact the towing company and make arrangements to pick up the car. It has now been almost a month and the only correspondence I have gotten is from the towing company stating that the car will be put up for auction on the 30th of September if it is not picked up. I have contacted Shannon at Emerald Towing and she informed me that she has been contacted numerous times by Capital One about the car and told her they would be picking it up as a reposession.

I contacted Capital One Many times September 21st (yesterday) about the situation at hand. The first rep that I talked to sent me to another rep that he informed me would be able to better help me, at the time he transefered me it went to a voicemail box and I left a messege and asked to be called back. I waited a few hours and did not receive a call back and so I called Capital One Auto back and asked to talk to a supervisor at which time I was advised they were all in meetings and asked to call back. I waited a while longer and called back and talked to a rep named Charles in the reposession department who was rude and giving me a run around, at which point again I asked for a supervisor and he placed me on hold for a few minutes. Once he came back he advised me of what his supervisor told him. I asked Charles to speak to his supervisor myself and he told me he already talked to them and refused to let me talk to the supervior.

I asked Charles if I also asked if he could email me copies of the notes on my account and he told me he could not do that either. I have been advised that my car was going to be picked up from the address provided to them, and as to date nothing has been done and I have not received any corespondence from any one at Capital One on this urgent matter! If I as a customer who is trying to deal with an urgent matter gets a run around from this company everytime I call, makes me wonder how many other customers have the same problem! I would expect to be contacted in a timely manner in this urgent situation!

Elizabeth of Rancho Cucamonga, CA September 22, 2009

CapitalOne has called both me and my boyfriend everyday for the past month. They say we are both over the credit limit. When I take their advice and pay more than the minimum payment, before the due date, sometimes even before I have evn received a bill, it does nothing. I still get charged an over the limit fee and they still continue to harass me. It has gotten to the point to where when I ask for their name and to speak with their supervisor it normally results in them hanging up on me. I feel like I will never pay these people off. My boyfriend has lost his job, I only work 24 hours at minimum wage. I'm trapped and drowning and I cannot pay it off. It doesn't matter what I pay them I still end up going over the credit limit and the calls will never end. They are rude, obnoxious, speak very little english, and have even called before 8am every single day of the week including saturdays and sundays.

Gary of San Antonio, TX September 21, 2009

I am also battling Capitol One. And I don't even need a workout plan. But I'm not going to pay them 16% interest no matter how much crap they put in small print. As an old finance person, I'd suggest that everyone having problems with these creeps just quit paying them and complain to your state attorney general and to the US attorney general. If enough of us do this, they will get the message. All US taxpayers have already had to bail them out once to the tune of 3.5 Billion. Now they are having to cushion their reserves and are increasing rates to do it. All this while their key people are paying themselves plenty. And in Great Britian numerous people have already filed harassment suits, won, and received monetary judgements. Unsurprisingly, Capitol One is seeking a gagging orders as part of the setttlements.

Lisa of Leander, TX September 21, 2009

My interest rate was increased from 11.9% to 23.9% for no reason expect the one they gave me of the economic crisis. I have never been late and always pay more than my minimum. Cap One said they mailed out a notice but I never received it. After talking to 6 different people, nothing was resolved and they wouldn't change my rate back and close my account.

Gae of Marietta, GA September 21, 2009

I called to make payment arrangements and one gentelman told me it wouldn't make since for me to make payments on a debt that continued to accrue late fees; I might as well take that money and buy food with it. Even after I mentioned to him, "I am trying to contact you all to make payment arrangements". He went on to say, I'm not going to take 30 - to 35 dollars a month from you because it wouldn't make since. I asked if [they] have any payment plans that can work for me becaus all other 5 credit card companie I owe were willing to work with me.

Both genteleman were rude and kept me on hold aniticipating I would eventually hang up. I was on hold long enought to get on-line and type this complaint and am still on hold. The Sr. Accountant came to the line and told me I need to make a minium payment, and that's who put me on hold. I have now been on hold for approx 9 minutes and counting.

Nothing has been resolved and I am still on hold to have to deal with such RUDE, and INCONSIDERATE individuals that don't care about people that want to try and pay credit cards down even when dealing with a hardship, lack of hours at work and already border of depression.

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