Complain about a product or service

Capital One

Corrine of Monrovia, CA November 21, 2009

I am another one of the many consumers with excellent credit that had my APR go from 7.9 to 22.00% I did not recieve notification and therefore missed out on the opt out option. I paid 6,000 off in two months so that I could be completely done with this unscrupulous company. I did not have time to change my automatic health insurance premium and therefore I was charged interest again! even though I had paid the entire balance the month before. I paid hundreds in interest that I never agreed to. UGH! I have had it with this company. Their practices are usery and their greed is out of control.

Rose of Newport news,, VA November 18, 2009

We have been Capital One customers for a while now and have a 15,000+ credit limit. Last month we paid off ALL our credit cards including this one. I called to find out what the payoff balance was and they told me the same amount as in the statement. I immediately submitted payment and considered it one Credit Card paid off!.

Today I was opening mail and filing as necessary when I came across their last statement. I opened it knowing it was paid off and to my surprise, there was a "finance charge of 106.73!! I immediately called customer service since the bill was due today and this is pretty much what it boiled down to: I nicely asked them to waive that charge and he insisted he can only wave 10.00. I tried negotiating half way and once again he offered the 10.00. By now I told him how disappointed I was and if the issue was not resolved I would gladly pay the fee and close the account to which he responded " your balance is... and I can close the acct. after the payment clears!!" Wow, I am not to react when overly upset (you would have never guessed by the calm tone of my voice) but I truly was upset. I told him I would call back.

Just a little while ago, I called back and by now, I was also being assessed a late fee of "15.00 (which they nicely waived)!! Still keeping my cool, I spoke to acct. manager who also offered to close the account since they can't negotiate on finance charges!!.. So, I am paid off and closed off with Capital One!! WARNING: if you are about to pay off credit card, when you call for your PAY OFF BALANCE, ask the name and of the person giving you info and write it down in a secure place!!.. Capital One has NO record of me calling and that is the reason they have for not waving the charge!! GOODBYE CAPITAL ONE!! One less headache in my life!!

Dawn of Kingsland, GA November 18, 2009

I requested a "special finance rate" of 3.99 percent to pay off a Wells Fargo auto loan from Capital One. The total requested was 7,143.00. The agent I spoke to ended up charging me TWICE, so now Capital One says I owe them over 14,000 and they only paid the 7,143.00 to Wells Fargo. I have made phone calls, written a dispute letter and mailed via US certified mail, sent faxes, and no one will help me. This charge is still on my account. It has been less than 30 days, but when I call them, I usually can't understand the person on the other end and they don't seem to understand what I am saying....they inform me that I am "over my limit" and would I like to make a payment?? I did manage to navigate my way up 2 levels on the telephone and the farther up I got, the more clearer the english became....but I have only received LIP SERVICE and no one to help me.

I got a response from Capital One from the dispute letter I sent today....it told me that they were thanking me for checking on "FINANCE CHARGES"!! Say what?? I keep sending e-mail messages through my account and the response I get must always be an electronic brain response as they never address the fact that I am disputing a charge made by THEM, THE VENDOR...just a thank you for my being a customer...say again..WHAT?? I have had a Capital One account for over 10 years, never late in paying, and usually pay the entire balance off. If I EVER get this straight, I will find the money some way to pay them off and I will NEVER NEVER EVER do business with them EVER again!

samuel of east randolph, NY November 17, 2009

READ The Total Money Makeover by Dave Ramsey and you will never want a credit card again. I payed my capital one credit card off they had me so mad i sent two hundred dollars extra. The account was requested to be closed at this time. Capital one said the check would take ten days to clear after the money was already out of my account. I shot credit card with a .357 magnum pistol after paying the account off and mailed it back to capital one.

capital one still needs more time to let the bill cycle one more time to close because they added a charge for three dollars and seventy cents. The account was overpaid and they had to send me a refund check and then sent another 3.70 bill afterwords. I thought they had my money long enough and then they want to charge me for having it. Capital one needs to close this account. The total money makeover is the best book to read. I have more cash on hand than i had in credit available and will never need a credit card again

Tina of Chester Springs, PA November 17, 2009

This incident, to be honest, started with my online mistake with a balance transfer. I immediately called CapitalOne to stop the transfer. I was asked to call back in two hours. I called back and was told by another person to call back the next day. I called back and was told by another person to, again, call back the next day. In a two week period I called Capital One so many time, I lost count. I would guess it was about 8-10 times. No one could help or took ownership of the situation.

Finally, I called my bank and reversed the transfer. However, I then received a bill from Capital One for finance charges, but also received a letter from them saying my account was closed and to disregard any charges. Now I have received an over due notice for those charges. I called Capital One this morning and was told they could only wave the late fee. I asked to speak with a supervisor and was disconnected.

I called back again and spoke with a supervisor who said that since this issue was from September, there was nothing I that could be done to wave the finance charges and there was only a small window of time to recetify the situtation, which I missed, and when I pointed out all the phone calls and conversations I had with her company on this topic, she said there was no record of those calls.

My words of wisdom for everyone out there is to avoid this company due to their terrible customer service. There are plenty of other credit card companies who will treat you as the valuable customer you are. Basically, to relieve the stress of interacting with Capital One, it will cost me 18.71 to hopefully make them go away forever. However, from a customer service stand point and the overall waste of my personal time, the damage to the Capital One brand is irreparable.

Nancy of Ocala, FL November 16, 2009

I have been a customer of Capitol One for over 9 yrs. Never been late, usually paid more then min. payment, and now they are increasing my my interest rate to 17.99% on my old balance, effective Feb 2010. My old rate was a high of9.99%, and some special offers were as nlow as 2.99%. I am retired, and this increase is making it all the harder to get it paid off. I told Capitol One I wanted to cancel card so I would not charge anymore by accident, they told me that if I canceled I would forfit my 31,000 rewards.

I will keep my account open because I don't want to lose that, but it is so unfair that they can raise my rates on an old balance. I can understand if they want to do it on a new transactions but on an previous amount it is unfair. Is it because I am a woman or because I am a senior? They say no, but makes you wonder. Is there anything I can do to keep my old rate. I can not afford to pay it off completely, but I am making more than minimum payments, at this new rate I will never get it paid off.

Everything keeps going up and but I will not be getting any increases on SS, that is another story. What can I do about the 17.99% on my old balance? It is like I am being penalized because I can't pay off my balance, I have no option but to pay 17.99% on my balance. I don't mind paying off my balance, I spent the money and I am willing to pay it off at the contracted amount. I have excellent credit, always have and I want to maintain it, I don't want to not pay, I want to pay what I contracted to pay.

amy of batavia, NY November 15, 2009

I am only 22 years old and have recently have had a strong interest in my credit report. With some many issues with the economy, I want to make sure my credit is in tip-top shape. I just checked my report to make sure everything was in order. I noticed that Capital One has made several inquiries on my report. I have never done business with Capital One. No credit cards, no loans, no banking. They have never asked to review my credit report. I don't want these inquiries reported by them to keep showing up!

Paul of Loganville, GA November 15, 2009

Capital one needs to double screen people they hire to represent their company and make sure they haven't been ordered to attended anger management classes. The local trash company has better pr people! Kevin, rep 082 has some serious issues going on, or, does Capital One go out of their way to hire such RUDE idiots?

Today, Nov. 14, 09, I received a notice that begins with "At Capital One, we are committed (which Kevin should be)to providing our customers with honest and timely communications. Today, we're notifying you of changes to your "Penalty Rate", followed by underlined, Please take your time and read the following notice carefully so you understand the impact to your account terms." What? I have had my Capital One card for a great length of time, (by the way, is a Platinum Card)and from the inception of my utilizing the card, I pay the balance in FULL EVERY MONTH without fail.

Why am I angry? The "Important Notice" of a change in terms, raised my interest rate (which I never pay as Captial One receives full payment each month) from 3.25% to 29.4% The reason conveyed on the notice, *you triggered your Penalty rate by paying us three or more days late twice within 12 consecutive billing periods" Kevin informed me I was late ONE TIME BY 3 DAYS! Once I began to challenge him, he became rude, disgusting, argumentative, and any other adjective that applies. (use your imagination, doesn't have to be clean)

The entire time, he has my payment record in front of him and tells me I have a 39.00 past due balance, which in fact is a 39.00 negative balance. (obviously, Kevin can't interpret negative from positive) Reason, my secretary paid the bill and I in turn paid it also. My current statement reflects that Capital One credited (adjusted) my account by REFUNDING a 39.00 fee adjustment. But Kevin is so busy attacking me with "you agreed with terms of the contract, that allows us to apply changes" it became impossible to reason with him.

A screaming match insued and he informed me that other customers, due to the economy, are either late or not paying so Capital One has to recover their losses elsewhere. It's not up to the consistant, on time paying customers to pay for those who can't pay. I know times are tough, and Americans struggle every day to make ends meet and I hope they are able to recover. But DO NOT get an attitude with me Kevin.

As I mentioned, Captial One, together with other credit card companies continue to screw each and every card holder before the government puts the lid on their sorry behavior, and they are attempting to recover their greed at the cost of the honest consumer. So, as far as I'm concerned, CAPITAL ONE OWES ME AND KEVIN NEEDS TO BECOME A JANITOR! QUESTION: DOES KEVIN PAY HIS BILLS ON TIME? KEVIN SHOULD BE GRATEFUL HE HAS A JOB AT ALL! ...if I choose to use a credit card, I will probably make Capital One my last choice, but if necessary, I'll use the Capital One card. Kevin will not have to deal with me again, as I will cease using my card. Penalize me for that you jerks! Additionally, I did ask Kevin if I could call him back after credit card legislation hits their world in February and he said I could. Lookin' forward to it Kevin! And on a personal note. My cousins' son was deployed to Afghanistan two weeks ago, to allow you freedom to conduct yourselves in a deplorable manner. His birthday is tomorrow. How will he celebrate and will he survive to do so?

Due to the fact the fact that each time I had a concern with Capital One, I took notes, including dates and description of event. I am an honest, responsible person and paying for others indiscretions shouldn't cost me my credit rating! These credit card companies should be inflicted with numerous penalties by our government. Why do we continue to bail [them] out at our expense? Just doesn't make sense!

Chris of Manasquan, NJ November 14, 2009

I just received a notice from CapOne that my APR will increase to 29.4% (from 3.5%!!) beginning in January 2010. The reason, they explain, is that I was more than ONE DAY late paying my bill on two occasions, over the previous 12-month cycle.

To be fair, CapOne did send out a notice in Feb. '09 warning of such a policy change. (I remember thinking how it would be almost impossible to NOT get this rate increase, and wondering how many thousands of other customers would be affected, thereby making MILLIONS of dollars for CapOne). In their minds, CapitalOne is covered by having sent out this notice and as I was told by Linda there is nothing that can be done to lower the rate.

I asked Linda how many times I was late making my payment, answer was twice: August and September of 2009. When i looked at those payments on the computer, each was paid online and each was two days after the due date. Two days! And not just the 30.00 minimum, either - 120.00 each time. Linda replied to me that it would not matter if it was one second, one day or one year - LATE IS LATE. She then told me that I should sign up for a service to automatically withdraw my minimum payment every month, and after 12 more months my rate would return to the pre-penalty rate. Awesome. As i complained that this is an unfair penalty to assess your customers for being one or two days over due, Linda told me that life is unfair "sweetheart" and to get over it.

Beverly of La Habra, CA , CA November 13, 2009

Our company intrest rate is 0% and will increase to 6.99% on 1/23/10. We receive checks from Capitol One (Visa) all the time stating use as your same apr with no fees. I called to get info due to a increase rate on our Chase credit card from 7.99% to 19.22% which we cancalled to see if we can use to pay off. But advisor stated to me the check will be good for the 0% until 1/23/10 and then will be charged the 6.99% when it increases. Nothing about increasing higher then the 6.99%. So I stated does it look like our account will stay at the 6.99%. So he stated let me see if your account is being affected. So he came back stating its increasing to 17.9% on 2/1/10. We have a 50,000.00 limit on our card and we use it for job materials for our business. We have had this card for over 20 years, always paid more than whats expected, no lates and no overlimit fees. From our 6.99% to 17.9% thats just robbing business that have money and can pay. Of Course this card will be cancelled right away. The agent also advised me that they sent us a disclosure about our increase in Feb of 2009 for the increase in Feb of 2010. A year before the increase raises and they dont have to send anything else to advise us. We never recevied anything in 2/09. They just want to get you in at the intrest rate higher with you not knowing and you cant do anything about it.

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