Complain about a product or service

Capital One

Rick of Coppell, TX September 21, 2009

I have been customer of Capital One for years. I always paid my bills on time and always in excess of the minimum payments. Originally I got sucked in by one of those 0% teaser rates. I knew my rate would go up a few points at some time in the future however; I had no clue that this company would later, suddenly significantly increase my rate by 7 percent in a month. Over the years and months Capital One kept raising my rates a little bit at a time for years. Last month it had reached a peak rate of around 10 plus percent.

On my last bill, this company raised my rate 7 percent to 17.9%. I must've talked to 6 or 7 customer service agents in 3 different countries (India, Canada and US). None of these customer service agents could tell me specifically "why" my rate was significantly increased. All of their standard, programmed answers were "because of the economic crisis". Not only could they not tell my why my specific rate was increased so dramatically, they added that some customers had their rates increased to over 30%. I was "floored". I immediately got online and paid off my 4.3k balance and cut up my card. I'll never do business with Capital One again and will never recommend this company to anybody. It was a nightmare.

HOLLY of WAYNE, OH September 19, 2009

We owe Capital One money for our vehicle loan. My husband lost his job and we are having a very difficult time paying our missed payments with them. They call all day long from 9-9 at night. Seldom leave messages. What really makes me mad is it is different phone numbers and area codes when they call. I have told them I can send half of the payment and they tell me that is not acceptable to hem. I have to make a full payment. Can they do this?

Wilma of Jacksonville, FL September 19, 2009

We have been customers of Capital One for over 15 years. We have always paid our bill on time, have a 776 credit rating and had a 9.9% interest rate on our account. Without any notice, Capital One raised our rate to 17.9% this summer. After calling customer service, we were transferred to #KAX499, who said that we were notified by mail in May (totally untrue) that the rate was increasing, and that it was no reflection on our credit rating or payments. We asked for our payoff amount and WILL NOT be using this card any longer. We were told what our payoff would be and that it was good to the end of the month. We had our credit union cut a check for that amount. We were told that we owed an additional 99 finance charges which we paid along with our credit union check on the 24th of the month. Here it is three weeks later and we get another bill for 32.45 for additional finance charges. This company is like the nightmare that won't go away.

Julia of Omaha, NE September 19, 2009

i called capital one tonight because we paid over 215 to them last month. which my account had been over the limit for a long time and with the payment of 215 it put me under the limit to 984.00 . my credit limit is 1,000 anyways it said that i had an available balance of 15.38 that i could use. well we made both payments on the 8th and 9th of september and the bill was not due till the 11th of september. Well i went and checked my capital one account tonight on september 18th and saw that they had charged me an over the limit fee on the 16th of september . how could i have gotten an over the limit fee if i was under the limit. well capital one said that they charged me a finance charge of 21.00 which put my account back over the limit in turn charging me another 39.00 for an over the limit fee. the rep said that he could not remove the fee and hubby yelled and screamed and demanded that they take the over the limit fee off. still the rep said he can't do that. hubby told the rep that we were going to call the BB on him and asked to speak to a supervisor. After a long wait, we got a supervisor. the supervisor told me that i have to make at least 50 minimum payments in order not to accrew the over the limit fees. well we even said that if we even send 100 we will still get charged over the limit fees. it has taken a long time to try to get this card down under the limit then in a matter of days they want to start the process all over again. not going to have it that way! hubby just became unemployed and im waiting for a drug and babckground check results so i can start working at a job i got hired. if i would of known we were going to give 215 to capital one just for it to go down the tubes again we wouldn't have done it. that money could of went for other bills besides them. also they keep harassing me . the call at least 5 - 6 or more times a day to request money. then when we give them money they want more money. never ever use that company. they are a fraud . i don't even use that card at all. i do not recommend them to anyone!

Kimberly of Temple City, CA September 19, 2009

We have been customers of Capital One for over 15 years. We have always paid our bill on time, have a 780 credit rating and had a 9.9% interest rate on our account. Without any notice, Capital One raised our rate to 17.9% this summer. After calling customer service, we were transferred to #KAX499, who said that we were notified by mail in May (totally untrue) that the rate was increasing, and that it was no reflection on our credit rating or payments - do you think? We asked for our payoff amount and WILL NOT be using this card any longer ~ how ridiculous for this company, who is laying off employees and closing various offices, to do this to their GOOD customers!

Kelcey of Escondido, CA September 18, 2009

I transfered about 4500 into a Capital One credit card account at 1.9% in February 2009, they have reneged on the deal this month, bumping my rate up to 17.9% for no apparent reason. I called to find out what happened -- apparently they sent an opt out notice, which I did not receive, or did not read carefully enough. I had no reason to read a change of terms notice because I assumed that they could not change terms on a balance transfer deal, and where I do not have such deals, I pay off my cards monthly. When I told the call center supervisor that I would like to then opt out, he told me that I couldn't - that the deadline had passed - and refused to bump me up the chain to somebody who could authorize my opt out. Isn't this illegal? How can a business change terms on a done deal?

Alisha of Elk City, OK September 18, 2009

They have called me repeatedly, including before 8AM central standard time. They promiose a deal if I pay more than my minimum monthly payment and pay it before my payment is due, sometimes even before I've received a bill from them in the mail. They are insistent, thinking that I'll eventually give in, and have bordered on becoming rude with both me and my husband.

We haven't been able to afford our minimum monthly payment this summer, because I'm a GED teacher and couldn't find summer work. My husband's income alone isn't enough to pay all of our bills, and we put rent, utilities, and our vehicle payment above credit card payments.

Felicia of Long Beach , CA September 17, 2009

I received a call from a (female)Capital One representative on August 8, 2009 at 11:48a.m. regarding my account. The aent said that my acount was over the limit by 250.79 and past due. I told the Rep. that my account NEVER goes past due and i'm over the limit because of a dispute that was reversed, against my favor. The Rep. said that she can go ahead and make the payment with the bank account already on file. I responded, I will make the payment by the due date and no sooner, "I DO NOT WANT TO MAKE A PAYMENT TODAY AND DO NOT CALL ME AGAIN REGARDING A PAYMENT UNLESS THE ACCOUNT FALLS PAST DUE!" Then, i hung up the phone. On August 14, 2009, Capital One took a payment from my personal checking account in the amount of 250.79 The payment was returned for insufficient funds and my bank charged me a 30.00 fee then, Capital One charged me a 39.00 (approximately) fee for invalid payment in addition to the 59.00 annual fee that i requested to be waived in the previous years.

D of st louis, MO September 17, 2009

I closed my account with them back in march. I have a balance BUT I closed the account so that no purchase could be made and I could just pay it off. Well they tell me that I am to pay the balance and and fees that come along with an active account until the balnace is paid. I have been charged a membership fee for a closed account..how am I a member??? in addition to the finance charges and late fees will be added. I was also told that the card will still be able to be used for purchases until the balance is paid. How can you pay them off if they keep added fees to your "closed" account and how can they not close your account upon your request.

Carl of Hamilton, ON September 17, 2009

I was late on a few payments and my Capital One card raised my rate to 29.4%. I complained to them about it but they would not lower my rate. I lost a close friend who was paying rent which I told them but they did not care. I even threatened to claim bankruptcy but they said its a long process that it would not be in my best interest. They only care about you paying their interst rate. They have no feelings and have no remorse for your situation. When you are down in your luck and are having a hard time paying your bill on time, they just raise it higher to make it almost impossible to pay.

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