Complain about a product or service

Capital One

Debie of Canton, OH September 16, 2009

I recieved August billing with a "big jump" in the rate. It went from 9.99% to 17.90%. No notice of rate change was ever sent to me! I called and asked to change my rate back to what it was. She said that would be impossible, told her that I always pay twice monthly, and way over my minimum payment. Still said it was impossible. Asked to speak to a representative, got same thing. Asked to close out my acct., was given a payoff of 3388.82...which was good until August 31st! I paid it off on August 21st!

Received September billing and have a new balance of 23.59. It is a finance charge. Do not understand why I owe anything!!! I paid it off before August 31st. I am complaining about the rate hike from 9.99% to 17.90%, without cause or notice. And am penalized for being a GREAT customer for over a decade. I am complaining also about a balance of 23.59, which is a bogus finance charge, because I recieved a payoff of 3388.82 from the supervisor, who guaranteed me that the payoff was good until August 31st.

esperanza of san isidro, CA September 16, 2009

it is so hard to make online payment and when i finally did it they never call me to tell me that the acct from my bank was wrong, also if I send my bill by mail they said that they didnt got the payment on time, I live in san Diego California and the paymen center is in city of industry Ca ,I send my bill 9 or 10 days early, and they didn't get it? I have other CC that I pay by mail, and they get it 2 to 3 days later same city or other states I am not happy with the payment service or payment online ,I thing they just want to charge late fees

Dr. of Wake Forest , NC September 16, 2009

The interest rate on my Capital One Visa card was raised from 10.76% to 17.90% in May, 2009. Contacting service representativ Ashley at Capital One, I was informed that a letter was mailed to me prior to the change asking if I would like to "opt out" of the increased financed charge. I explained that if I had received such a letter, it is obvious that I would have opted out (not being in the habit of paying extra interest for no apparent reason).

I asked to speak to a supervisor, Myrian #LKL546, who said that there was nothing she could do for me because I missed the May 16, 2009 deadline. I asked for an address to lodge a complaint against this unfair and unethical business practice. She refused to give me one, instead said that her supervisor could give me a call back.

Bill #CJE06 called me the following day (9/16/09) asking how he might help me. He told me the rate increase was because of "current economic conditions" and not a reflection of my excellent credit or payment history. Bill said that "a lot of folks chose to ride out the higher rate" and that they "very few people chose to opt out of the higher rate." He stated,"Our responsibility is over because nothing was sent back from you so we had no other choice." I told him I did not receive the letter, and that it was hard for me to believe Capital One would base such an important decision on the assumption that I had.

Unfair, unethical and probably illegal business practices resulting in increased interest rate on VISA credit card.

Genia of Reno, NV September 16, 2009

12/2007 husband had invasive spinal surgery, Was disabled 4 months, 1 month post operatively and still disabled was terminated from his employment. I was only one working with NO income. Our retirement is totally depleted. Used credit cards to buy food, fuel and pay bills as all my wages went to the mortgage. I made an effort to try and meer financial obligations I called Capital One and explained the situation - they gave me a lower interest rate of 8.9% in their hardship program.

I have paid, on time, every month. End of August 2009 my interest rate was raised to 17.9%. I once again called Capital One to tell them that since they instituted the lower rate my husband was diagnosed with Multiple Sclerosis and we have had phenomenal medical bills and that if I had a hardship before - it is even worse now as my husband has an incurable disease and increasing my minimum payment by 100.00 a month is devastating to us - I was told that "there are very difficult economic times for businesses so they had to raise the rates.

When I told them I wanted to work with them and really pay my bills couldthey not compromise? The answer was "we won't charge you over limit or late fees" for 3 months. Today I received a notification about legislation to be enacted February 1, 2010. I believe my rate was doubled because this was the credit card's only chance to stick it to us, again.

Dan of Akron, OH September 15, 2009

5 years and one late payment. Missed my due date by a few days in August because my wife lost her job and my rate as of May 09 was %7.9, now %29.4. Called them several times and they refused to help lower the interest to a resonable rate so I could afford the payment. I explained thatif they did not lower I could not afford the payment. No one seemed to care. This is unfair practice and people should stop using this company. Someone needs to sue this company and if they do please contact me to join.

Devin of Miami, FL September 15, 2009

The APR on my CapitalOne account went from 19% to 29% in May. CapitalOne said they had sent me a notice in the mail advising me to opt out by calling before an April deadline, which would require me to close my account or the APR would increase; however, I did not receive the notice. After writing to them all I received was a generic "Change of Terms" notice with the last digits of my account typed on it. Never received the original. Called and wrote to them, their answer was: "to bad, we gave you a deadline."

Carl of Katy, TX September 14, 2009

Around August 25th and 26th this year, I detected two significant errors on Capital One's online banking system compared to my own records. Capital One had processed a scheduled online bill payment (from Capital One checking to Capital One MC) correctly on the 25th but then repeated the transaction again on the 26th. The system error resulted in an overpayment to the MC (negative balance) since the initial online payment had been for the entire balance due.

This was obviously a banking error since their online MC payment page PREVENTS a payment to be processed if the amount entered by the user would cause the balance to go that far negative. Also on the 26th, Capital One processed a payment from the same checking account to a Capital One line of credit account but the balance on the loc was never actually reduced. It is difficult to track the accounting online since the interface only displays credits/debits and the latest total, not a true accounting record of the account.

After many hours of phone calls and excuses about the online department not being open past normal business hours, I was finally able to have a representative send me paperwork in the mail that I had to fill out to dispute the MC overpayment. After 15 days Capital One finally got around to crediting the redundant transaction back to checking account. Never once did anyone I talked to at any time show the least bit concern that their system may have had issues.

For that matter, they attempted to assess a 39 "returned check" fee on the MC account even though these were all Capital One accounts and it was their own error. I had to visit a local branch and explain the whole issue so that the branch manager would send in a letter (to their own company) requesting the 39 fee be reversed.

The second issue has yet to be resolved and Capital One shows no interest whatsoever in admitting that they had system issues during this period. I'm curious if anyone else has experienced account errors over this time period and whether Capital One bank is attempting to hide more serious events that may have taken place with their banking systems. Capital One retained my money for over 15 days on the first issue and will not admit wrongdoing on the second.

Lillianne of Drexel Hill, PA September 13, 2009

I paid my credit card bill on 9/11. When reviewing my statement I saw that a 39.00 Memebership fee was billed to my account. I have been a member for at least 5 years and never had one of these fees attached. I am never late and pay of my balance every year. My credit limit is 2250.00 When I first opened my account years ago It was only 500.00 I am not in poor standing with this company. I have always made an effort in paying them more then my minium payment and I am never late or oer limit. I emailed them and they said the 39.00 annual fee is being imposed on my account to help ofset some of the costs in mainting my account. THIS IS CRAZYYYYYYYYYYYYY I dont even get statements mailed to me! I know there are plenty of people who are having a rough time paying the bills right now but why should I be penalized for doing nothing wrong. I sent them an email back saying I will not pay this unless my memebership fee is waved. I havent heard anything from them since. I know this has the potential to destroy my credit but I cant let them take advantage of me and countless others who has to now pay for this.

Marlo of Compton, CA September 12, 2009

I have two credit cards with Capital One. I pay 86 on one card and 42 on the other card which are the minimum payments. Everytime I make the minimum payment, they charge me a over the limit fee, due to the finance charges. Why do they even ask you to pay the minimum if it's not enough money in the beginning. I can only afford to pay the minimum.

I make my payments on time every month, but I think it is really unfair that the finance charges is sending me over the limit every month and the over limit fee is 39 . I don't even use the card. I feel Like Im paying on the card for nothing.

Deborah of Long Beach, CA September 11, 2009

I have an auto loan with Capital One. I got behind on my payments and finally came to an agreement with Capital One to be placed on a special payment program which would get me caught up. I was told that it was a "double extension/start over" program. I was set up for automatic withdrawal from my checking account for 4 payments in the amount of 282.86. I was to sign and send in an agreement along with a check for 25 for processing. I complied with all requirements.

In July 2008 when the 4th payment was taken from my account I was notified by Capital One that I was behind in my payments. I called the customer service dept. and after being passed around to several individuals in the department I was told that I defaulted on the program and they had not received my signed agreement and the check for 25.00. They told me that the only thing they could do to help me get the situation resolved was to put me on a "single extention program" and my payments would be approximately 475.00/month. This was more then my regular payment of 377.15 and I could not afford the additional money. I was told that if I made my regular monthly payment that I wouldn't get caught up however it would keep me from getting the car repossessed.

Last week on August 26th my car was repossessed. In order to get my car back it would cost me 2500.00. I am now faced with a repossession on my credit report along with any other financial monies it is going to cost me after it is sold. I still owe approximately 13,000 on the car so I know there is going to be monies owed on the car. I believe the finance company was wrong in repossessing my car.

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