Capital One Reviews

I love Capital One because they have trust in me to pay what I owe back

I've been a Capital One customers for years. And I wish I could get a little more credit than what I receive now. My payments are always on time.

I’ve had a solid experience with Capital One overall. The app is easy to use, and I like how simple it is to track spending and make payments. Customer service has been helpful when I needed it, though wait times can vary. Their credit tools and alerts are also a nice touch. Not perfect, but reliable and convenient for everyday use.

I want to give Capital One's Fraud and Security team a HUGE THANK YOU.... They flagged what they thought was fraud and saved me $$$$$$ thousands. Specifically "Jack" I thank you over and over. I appreciate the diligence you guys had in catching the wire fraud.

Great service and experiences so I like the way you guys treated the customers, I recommended everyone should be a Capital one member so you will not regret your choice, another to achieve your goal. It would be better to come with this great family because our success is your success!! Thanks Jean Claude

PLEASE STAY AWAY FROM THEM!!! A missed payment will end you up in collection, they do not work with you. Legal robbery!!

Capital One Travel prioritizes policy over actual customer service. I booked through their travel portal expecting support if issues came up, but instead experienced endless transfers, scripted responses, and zero ownership from anyone involved. Even after the hotel itself approved a goodwill accommodation and was willing to move the reservation, Capital One Travel continued hiding behind process and third-party policies instead of helping solve the problem.

Very difficult to resolve issues with customer service by phone due to language barrier. This occurs very frequently.

Capital one caused a 16 point decrease on my credit report which is a direct result of their incompetent reporting on my line of credit. They reported my line of credit as 1290.00 when it IS 15,000.00, this is a huge and unacceptable mistake. This type of mistake, they should be able to correct it immediately, INSTEAD they gave me the run around, wasted 2 hours of my time, and insisted I do their work. CAPITAL ONE has all my information and should have the ability to correct it, they are not paying me hourly to correct THEIR mistake. I have closed all cards with them and will NEVER deal with them again in the future. I need to bill them for my time wasted and stolen from my family due to their HUGE mistake. I HAVE excellent credit for a reason, one being I do not tolerate INCOMPETENCE from a company like capital one.

I had initiated the CD option to close the account at maturity and have it transferred into my savings account. I received an email confirmation of that status one month prior to the maturity. However, on the maturity date, the CD did not close and instead rolled over into a 14-month period. Because it was within the 10-day grace period, I was able to manually close the account and transfer the funds into my savings account. You cannot write Capital One to inquire so I had to call their Customer Service. The agent put me on hold to research what may have happened and told me that it would require further research. But she also said that I would not receive anything in writing and therefore would never know the results of their research.

Capital One is the worst card I have ever had. The customer service does not know what they are doing, it takes 30 minutes to try to explain something, and they don't get it and then if you think they do they still mess it up or just don't do it. I am a Retired United States Air Force Disable Veteran and They made me prove I was a citizen when I was born here. I had to show my social security card and where I lived. I was insulted!!!! I WILL be paying it off soon and it is GONE!!! I am sorry I ever got it. Good luck to all who want it.

Not only are they one of the highest interest credit cards but their customer service is terrible. They said I made a payment on the closing date of the previous billing cycle and they posted it to the previous cycle knowing I had already made a payment so now I have to make another payment in the current cycle!!!! Not cool!!!! Customer service offered nothing. They said SOL basically there was nothing they could do. I find that hard to believe in this day and time. I know better. No I would never recommend them. I spoke with three different customer service reps. All said the same thing and I filed a report with their complaints email but never heard a word. I have been advised to file reports with three different agencies and I am going to. Senior on fixed income

When their system "suspects" fraudulent charges (which usually is for no reason at all), they completely shut down your card and you can't do anything online to verify you made the purchases, you have to call them. Then, even when you verify it isn't fraudulent, they shut down your card anyway and you can't make purchases for days because you have to wait for a new card to be issued. There is no way to contact them through text or email. They claim to be the most technologically forward company, but they are, by far, the least. They have phone and fax, and their system is completely IDIOTIC! I got their card because of the rewards, but the stress of having to redo everywhere that I have autopay on this card when there was absolutely nothing wrong is not worth it!!! And this is the third time it's happened.

I have had a Capital One card for years. I always pay at least four times more than the minimum payment and my payments are always on time. Yet I pay a very high interest rate even though my credit is great. They only care about signing people up instead of rewarding their loyal customers.

If I could leave 0 stars, I would. Ever since Capital One took over Discover, it's been a nightmare. Never in my life have I had so many issues with a credit card company. Anything I had as a recurring charge was cancelled instead of automatically charged to the new card. I stopped being able to use my existing card without notice. I can never get into the account online without calling them and going through a phone tree and reverifying information. They are the absolute worst. Will be cancelling immediately.

I was drawn in by the credit card details and terms which sounded nice. Applied through a fairly easy process and was approved. Only after logging into my account did I notice that many security details were attached to my ex wife's information. So I called support, needing assurance that those details usable to access my account would be replaced with my own.

Capitol One is the worst Credit Card that you can get don’t ever get a credit card from Capitol One. I made the payment the same day, apparently, because I didn’t made it before the eastern time and I’m in central time. They charged me a high late fee, which is unfair, and they will not refund the late fee.

For a large, well-known bank, it is unacceptable not to make a reasonable effort to contact a long-time customer by phone or email before taking such a drastic step. This experience has been frustrating, disrespectful, and completely avoidable. As a result, I have lost trust in this institution and will not be opening any accounts with Capital One in the future.

I had a Bass Credit card through Capital 1 - I terminated my gym membership at Club 4 giving them over 45 days notice. Most credit card companies put any disputes on hold. This crooked bank does not so I closed the card and reported them to the Office of the Comptroller of the Currency. My credit score dropped from 815 to 725 - Even though I was given a case number every time I called customer service I had to argue and explain everything over and over. They never sent me a letter regarding the dispute. They are crooks