Complain about a product or service

Capital One

Katharine of Augusta, KS September 11, 2009

I have had a Capital One card for years and I have always been a good customer. I pay my bills on time and over the Minimum. In May my interest went up from 11.25% to 17.9% I was not happy and told them so through email. They kept giving me the run around about the terms had changed. I said why? No one would give me a straight answer. They obviously have a pat answer message that they mark to send you. Finally, they told me they could not deal with me through email and I would have to call Customer Service. Well that was pretty inconvenient, but I called. A nice Indian man answered and when I told him I wanted to know why it was raised. He started to read a script about the state of the economy. I knew it was useless, I told him to stop that I was aware of my country's economy and he could tell capital one that assoon as I was able I would pay this account off and not do business with them again. Not once did they ask me about my economic state.

Melvin of Hackensack, NJ September 11, 2009

Capital One submitted by acct to AllianceOne for collection and I need Capital One to provide me with a breakdown of the charges incurred since I made online payments and had entered into a hardship agreement, in which I was not to incur new and additional charges. The balance from Feb. to current increased instead of decreasing with a missed payment in July 2009. The hardship agreement was put in place because I became ill and could not work until June, 2008, at which time I lost my part time job and have not worked since then.

Robert of Kitty Hawk, NC September 10, 2009

Capital One I'll tell you what's in my wallet. a snake is . a capital one snake . May 2009 my rate was 7.9% Now after payments arriving to capitol one never more than 5 days after the due dates they have hiked my rate to a usaristic 29.4% !!! If I could dump them i would and will work to pay them off one way or another. but if you can get rid of these theives asap!!!

Joe of Staten Island, NY September 10, 2009

On Jan 22 this year i purchased a canon lens. i was expecting the item to be shipped to me in 3-7 day. I called the company and they told me that thet do not have the item in stock and dont know when they will received it. I canceled my order and my CC was credited back to my Capital one card for 1049.99. that was is Feburary.

4 months go by. no letters at all. in the month of June on my statement there was a recharge of 1049.99. i called capital one and they told me that there was an error in the way it was processed. thet assured me that my acct will be adjusted. in the next months to follow the charge was still there. i spoke to several managers and each on has given me a different. The last respoce i got from capital one is that they can no longet help me because it has benn to long for them to futher investigate the issue. i was lost.

i had no idear that ther has been a problem because when my acct was adjusted back in Feb ther was nothing pending to my knowledge. they say that US 1 bank was in violation and that company i found out when out of business in March. I am trying to find out how i can go and contact there bank because Capital one will not help me futher and i dont understand why because i did not receive any letters or when i spoke to capital one no one told me that i already was past the complant date until Sept 2 09 in a letter

Rebecca of Brooklyn, NY September 9, 2009

My August statement came and my APR shot up from 7.9% to 17.9%. When I called, they claimed that they informed me via mail that this was going to happen and I was given the option to opt out, however I never received anything. My email is also listed and I never received any notice via email. They claim that it's a variable rate, and the manager said there is absolutely nothing I can do about it. She was also very rude.

I had a 2.9 APR on a balance transfer that was almost paid off, then a few months ago I received a call "use your card and we'll give you 7.9% APR on purchases". I had about 1000 balance left to pay off and unfortunately something came up so I used my card for another 1500 and now I'm trapped paying an APR I never agreed to and cannot lower. I'd transfer to another card, however, nobody is offering anything right now because of the economy.

Now I'm paying 17.9% on purchases I made and it's going to take me longer to pay it off. CapitalOne has done this before and they can't get away with it.

Andrew of New Orleans, LA September 9, 2009

In early July I received a letter from Capital One dated June 25, 2009 concerning my flood insurance on my second mortgage. It stated that they had not received a response to their previous request for a flood insurance policy or proof that my property was not located in a Special Flood Hazard Area and that they were going to charge me 15,596 for flood insurance. I already have flood insurance for my home at a cost of 298.00 I didn't recall receiving a previous request but I may have.

I called the number on the letter and asked to speak to the person that wrote me the letter. They had no record of the person. After explaining what the letter was about they gave me a fax number to fax the information. I contacted my State Farm agent who took care of this right away. In either late July or early August I noticed that my monthly payment had risen from 683 to over #2000 a month and the balance on my 70,000 loan was around 84,000. I went to the bank to find out what this was about and found out it was the insurance issue.

The personal banker spoke with someone and assured me that they had received the information that they needed and it would be taken care of. About three weeks later my balance and monthly note had not been adjusted so I went back to the bank and got a different personal banker. She was unable to reach anyone because of the time of the day so my agent faxed her all the information so she could follow up the next Monday.

Today, eight days later, I looked on line and saw that they took the over 2,000 payment instead of the 683 payment. I immediately went back to Capital One and met with Nakeska Grant. I explained everything to her and told her I was not leaving until this was resolved. Although it took her over 45 minutes to get some from Capital Ones insurance department to answer the phone she finally got someone. This person explained that my loan stated that I was in flood zone B and my policy was written for flood zone X.

Since there was a conflict they could not accpet it EVEN THOUGH I HAD FLOOD INSURANCE! At the time I purchased my home in 2003 it was Zone B. The maps had been revised (probably after Katrina) and I was now in a zone X. State Farm had sent them a letter explaining this and also stated that the rate is the same for the two ratings so there was no problem.

I do not understand how and why Capital One could try to charge me over 15,000 for a 300 policy even though I already had flood insurance. I am still working with them and hope to get a full recovery of my loses but I think it would be worth investing how many others have gotten taken by this tactic. So far I have been charged interest on the 15,596 and they have taken one installment of payment towards it.

Shelley of Isleton, CA September 6, 2009

In September of 2008 I was making payments of 150 to 250 each month, but my balance would never go down and I was being charged late fees and overlimit fees. After a few months I got tired of the balance not going down at all, so I called Capitial One Bank to see why this was happening. They told me that I just needed to pay more. Well I was already paying twice what the minimum payment was and I said that that is not the solution. I said to them that they needed to start working with me because I am not going to be able to keep paying that much. I suggested to wave the fees for two months or lower the interest. I was told that neither of these things could be done. I told them that if we don't work together I will not beable to keep paying each month. I was told "Not my problem."

A few months later when I did stop paying I was getting phone calls about 10 a day. Then in Feburary of 2009 I tried to get them to work with me so this wouldn't hurt my credit. I was told that I needed to make a 300 dollar payment before they could do anything. I told them that if I had 300 dollars don't you think that I would have been making my payments? Once again I received no help and no one would work with me. Then I was informed that my account had been sent to collections on March 10, 2009 by a company named GC Services Limited Partnership out of Houston, TX, but I was still receiving monthly statments from Capital One, which I do have. Then in May of 2009 I cancelled the agreement that Capital One and I had because it was comong up for renewal at the end of May 2009. Then I received another letter from a different collection agency on May 11, 2009, remember during this time I am still getting monthly statments from Capital One, this letter was from NCO Financial Systems INC. During this time the balance has gone from 2418.11 to 2631.54 they are still adding interest and all their stupid fees.

Then on August 27, 2009 I received a letter from Capitial One stating that they have charged off my account and the balance is 2892.67 and my account is "eligible to have the Annual Percentage Rate reduced to 0% provided you make arrangements for an acceptable repayment plan." So now I am really confused, who do I pay, if I am going to pay this back. I called and they wanted two payments of 900 dollars and after I told the supervisor that there was no way I can do that. He started yelling at me and told me that he did not care about my mom or me or my credit that was when I said ok we are done goodbye and I hung up.

REBECCA of ULM, AR September 4, 2009

We purchased a 2003 Avalance in November 2005. We were told by the dealership, Crain Ford in Little Rock Ar that if we made our payments for a year without missing one that our outragous interest rate of 17.55% would be refinanced by Capital One. That was the first lie. Capital One does not refinance their own auto loans. Now fast forward to the present. We have made all of our payments on time every month since 2005. We have only made 2 extensions in all this time. We are in a financial crunch, along with everyone else, and ask for an extension.

We have some problems that have come up and need the money. I know that is not their problem, but with all the good credit I have built up by making all my payments on time, I thought that I would get some help. BUT NO--I have called and e-mailed repeatedly. The same response "we are sorry, but at this time we are unable to help you. This is based on the LENGHT OF THE LOAN (SINCE 2005), PAYMENTS LATE (NONE) AND PAYMENTS MISSED (NONE). I think I am being discrimated agaist. I was told that if I did not make my payment that I would get called several times a day and that my credit would be messed up. I told them I did not care about the credit rating any longer.

Jason of Milledgeville, GA September 4, 2009

I missed by July payment by mistake, I thought I had made the payment online. I received my August statement and the amount due was much higher than my normal payment and it was due by August 31, 2009. About 2 weeks later I received a notice from NCO Financial Systems stating my account had been placed with them for collection.

I have received no prior notice from Capital One that I had missed my payment or that my account was being placed with a collection company. I made my payment to Capital One by August 31 and I have recieved another notice from NCO again asking for the full amount due but still nothing from Capital One.

My credit has now been damaged by Capital One and I don't think they should be allowed to turn my account over for collection without giving me proper notice. If NCO will not accept my payment arrangements I maybe forced to file bankruptcy or some kind of debt relief... further damaging my credit. I can't pay them the full amount due. I have been laid off from my job because the company is moving to Mexico.

Glenn of Kent, WA September 3, 2009

I just got a new cell number and they have been trying to collect a debt from the previous owner of my new number. They call 10 times a day 7 days a week, I then call them back and tell them that I just got this new number and tell me they would delete my number from their system. I still get calls and hasn't stopped.

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