Complain about a product or service

Chase Credit Cards

Mary of Coila, MS July 3, 2009

I tried to pay my current card balance on7/2/09 before they stopped posting transactions for the day..I began trying to pay the 24.51 online to my account. When i went to pay card a window opened that read.....this page is not available, i called the noumber list above and the lady told me there was nothing she could do to to fix the problem. I asked if i could give her my account number and pay the 24.51 over the Phone.....She told me she could do that........

I asked if they were gonna charge me for doing this since their web site was not working properly. tricia informed me that there would be an additional 14.95 charge added to pay by phone..I began calling and asking who i could talk with to resolve the website issue so i could get my balance paid before the end of their days posting.I remind you that all these transaction began around 10:00 AM.luckily the website was fixed so i could pay online, but only after the posting time had arrived for the days transactions..

when i began the process to pay my balance online it accepted my payment from my debit card, but it also informed me that there would be an additional 14.95 charge added to my Chase card for late payment because the days posting had ended for the 7/2/09 and my payment would not be posted and credited to my account until next days posting which would be 7/3/09..I feel that i have been ripped off by Big Banking intentionally.They will never try to resolve issues by telling you whom you need to talk with in management that has the authority to resolve consumers issues such as mine.This is totally not the Ameriacn way.

Sam of Cedar Rapids, IA July 3, 2009

I received three notices from Chase on June 23, 2009, changing my terms from 2% to 5% of the minimum balance. I cannot afford the change in terms and will have to file for bankruptcy. I filed a complaint with the OCC. The OCC files the complaint with Chase and forces them to respond to you, so it would be really great if everybody on this forum would file a complaint and force Chase to respond this way in addition to working within this forum. Also, I found testimony by Carter F on March 13, 2008, where he spoke in front of Congress and actually threatened to do this (between the lines) if Obama signed the credit card reform act. This is a truly sickening way to treat your "best" customers, Chase!

Brian of Morehead City, NC July 3, 2009

This is my third post. I have the same problem but I'm not giving in to Chase and neither should any of you. File complaints with your states Attorney General, the US AG, the BBB, your state legislator, the Delaware AG, the President via mail and go to the White House website and email him also. The main person we ALL need to complain to is Congresswoman Carolyn Maloney of NY. She is the person who got those stickers put on atms that tell you about the banks "fees" and she also introduced the credit card holders bill of rights in 2008. The new rules don't take effect until July 2010, hence the moves by Chase now. She has now introduced a bill requiring them to kick in much faster.

She needs to hear from ALL of us. I repeat ALL of us. If you don't file complaints like I did you'll get what you deserve. I don't mean that in a bad way to anyone, but I just want to get my point across, COMPLAIN, COMPLAIN and then COMPLAIN again. Good Luck to all !!

Thomas of Novi, MI July 3, 2009

I received a mailing titled "Important Notice Regarding Changes to Your Account". Chase is increasing my minimum payment from 2% to 5% on my next billing cycle. Chase Customer Service is telling me I have no "opt out" with this change. I either have to make the new monthly payments or pay in full to avoid this new minimum payment. This is very confusing to me when banks receive bail out money in a tight credit market and overall recession to spur the economy.

Donald of Descanso, CA July 3, 2009

Like all the others posting here, I have NEVER paid a credit card bill late, have "teaser" rates of 2.99 to 3.99 percent for the life of the loan and Chase raised the minimum payment 140% from 2 to 5% of the balance. This is unethical, and I should be able to opt out by having the card closed and continue with the payments as outlined in the original contracts

james of crossville, TN July 3, 2009

Chase increased minimum monthly payment from 2% of balance to 5%. I had done a balance transfer at a promo rate of 3.99% for the life of the loan thinking that was a wise choice. When I called Chase to question this 250% raise in my monthly payment the reps. I talked to could not/ would not answer my questions. When I requested to talk to a supervisior I was told by the rep. he was not permited to transfer me and that a supervisor would not discuss this policy change with me. I was told by the rep. that this new policy was not negotiable and if I could not make the new payment that I should consult a credit counceler. The Chase rep. finally told me this new policy went into effect "because of the current poor economic conditions" and that Chase wanted to make thier low interest loans more profitable. This sounds like a "bait and switch scheme" to me. Does the term "usury" ring a bell with anyone ?

RICHARD of LITTLETON, CO July 3, 2009

While reading all of the postings, I sense the same anger and frustration which I feel. I tried customer service and then and supervisor and then one more level, but never really got a honest reason as to why the minimum payments are being raised from 2 to 5%. Actually, the explanation was "because we can". I emphasized that I will never deal with Chase again and will tell others as well. Let's see, if there are 850,000 individuals impacted and we each influence another 2-5 (!) people..... The real issue is the real reason why Chase is doing this and that is what borders on criminal. They want to be able to raise all of our low interest rates to 20+%. I am one of those who were allowed to skip June's payment and now my minimum is increasing more than 200%. I almost laughed when I heard Chase's explanation. 'because of my good credit standing with the bank I qualified for this special deal'. Now, because of my good credit standing I am receiving another special offer!! Please, those of you who have filed complaints can you please share any responses that you may have received????

Charles of Canton, GA July 3, 2009

Some time ago, in order to get a much lower interest rate, I took advantage of a special balance transfer offer at 6.99% interest which would be valid until the account was paid off. The minimum monthly payments have been 2% of the balance. Now I am being told that that payment will increase to 5% of the balance in September 09. That will increase my monthly payment to an initial amount of about 675, which is about 400 more than it would be under the 2% rule.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.