Complain about a product or service

Chase Credit Cards

Sandra of La Mesa, CA November 17, 2009

I had a credit card with WAMU and when Chase took over they raised my interest rate from 0% to 6% to 9% to 10% and now its 16%! This has all happened within a year! I have always made more than the minimum payment and never had a late payment. Yesterday I just received a notice saying that if I do not call or write by December 1 the interest rate will increase to over 20%. I will be making that call today to close the account. This is so unbelievable that Chase can get away with this.

Randy of West Liberty, IA November 17, 2009

I have had cards with Chase for over 4 years without any issues. I have an excellent credit rating and have never been late with a payment. Within the past two months two of my cards have gone from 4.24% to 11.24% and 7.9 to 13.9. I was outraged, this is what you get for being on time with your payments. If anything they should be lowering my payments.

I called them and they told me they mailed a letter stating that I could have kept my interest rate if I wanted to. I asked the person if he thought I would want my rate increased and why? He said the letter was sent and I could have declined it. I told him now that I KNOW about it I want my old rate back. He told me I was too late and they could do nothing about it. I now will have issues making the minimum payments. I cant believe they did this. This country is all about greed anymore, no one cares about each other. It is sad.

Robert of Rowlett, TX November 17, 2009

I had a credit card through Washington Mutual for a few years that I was very pleased with. Chase took over WAMU in the past year. I had a 12,000.00 credit limit on my card with WAMU and a reasonable interest rate of around 12%. After Chase took over, my limit was reduced to 3900. I was okay with that, till they increased my interest rate to 22.24% beginning Dec 1st of this year. This made me angry due to the history I have had with this bank and on this card.

I had an auto loan on a 2006 Dodge Caravan with Chase that never was late and was paid off over a year early. All the credit card payments on my account have been on time, never once late.I have been a model customer for this bank. I called Chase today to state my case about my interest rate and they would not reduce it. They sounded more like they preferred for me to cancel the card and lose my business. Since when does a good company want to lose a customer that always pays on time?

They are pretty cruel upping their interest rates starting December 1st. They know many people will be charging items for Christmas. They know that many people will not read their new terms of service on their cards and get stuck for high interest. They are forcing me to find another bank for my credit cards. I will pay off my balance before the 1st of December. This is bank with crooked practices and they need to be called out. Any help you can provide would be appreciated.

Carol of Milford, MI November 17, 2009

Refused Credit Card. My credit is too good! Expenses would exceed revenue.

Tiffany of Elk Grove, CA November 16, 2009

In July we received a notice that Chase was raising our interest rate from 5.74% to over 20% for no reason. It was claimed that policy changes were being made to all customers. We have had the card for years and have never paid late. With the letter there was a new terms and conditions sheet and within the fine print it stated that if we chose not to accept the new terms we could close the account and keep our existing rate. So, we contacted Chase and had the account closed.

The following month (August), we received our bill which had the higher interest rate on it. We immediately contacted Chase and informed them of our previous conversation in which we closed the account in order to keep our existing 5.74% rate. They told us that they weren't sure what had happened but they would adjust the rate back and credit us the finance charges that were billed at the higher rate.

In September, we received our bill and the rate had been adjusted back and the charges were refunded. We thought that all would be fine and we would continue to pay off our balance at 5.74%.

In October we never received a bill for this card. We have several other bills and credit cards including some others from Chase so I don't recall at what time of the month and for which card numbers the bills come in. I simply pay them as they arrive. Therefore, I did not notice that we didn't receive a bill for this particular card from Chase.

In November we received a bill with a late fee of 39 and an outstanding balance from October. I called customer service and explained my situation and requested that the late fee be adjusted as a one time courtesy due to the fact that we are good customers and have always paid on time. We were told that there was nothing they could do. Now they have raised our rate back above 20% claiming that it was raised due to paying late.

I believe that this was a thought out, manipulated ploy on the part of Chase to get out of allowing us to keep our rate at the 5.74%. They didn't think that when they sent out that little new terms packet that anyone would read the fine print stating that they could refuse the new changes by closing the account and keeping their existing rate. Because we closed the account noting the fine print which states we could keep our rate, they purposely did not send us our bill so that they could raise our rate for some other reason that we could not fight about.

This is dirty business practices and we are going to fight them even if we have to go to court so that we will not pay this bill. We offered to continue paying if they would keep our rate even if they did not adjust the late fee (which was not our fault) and they refused. We will be closing our checking, savings, and other credit cards with this company and I would recommend that you do too!

Fred of Kingwood, TX November 16, 2009

I checked out my interest rates shown on my Chase credit card and my business credit line account and found that the APR was lower than the daily rate they actually charged. Example: APR 8.74% Daily Rate .02395 (effective annual rate of 8.74175%). Also, I have also found that more times then what would be expected my credit card payment due date falls on either a weekend date or holiday. With Chase you can't make payment on line or at a branch on these dates, so you must make payment on the last business day before the due date.

On the issue of interest charges, they have not addressed my inquiries on this issue. The economic damage is I'm paying more then I should and if I am, so are milloins of Chase customers!

Elizabeth of Levittown, NY November 15, 2009

I first opened this credit card with Providian, which was later taken over by WaMu and then by Chase. I have never had a problem with late payments or anything of that nature. I always paid this bill from my paycheck on the 15th of each month. When Chase took over they changed the billing date to the 13th. I asked them to extend it and they said they would the following month. My April 13, 2009 payment did not clear my bank. On April 18, 2009, as soon as I realized my payment was returned, I made a payment.

For this one time error my interest rate on this card was changed from 10.24% to 29.99%. I was shocked and called Chase to see if something could be done since I had this account for so long. I was told that nothing could be done, so I closed the account thinking this would prevent the 29.99% interest rate. Not only was I wrong about that, but when I contact Customer Service by e-mail they responded by telling me that since I closed the account, there was nothing I could do. When I attempted to re-open the account so that a correction could be made, I was told I did not qualify for an account. As such, I have been paying for an increase of 20% in interest rates of my balance. This has created a serious financial burden for me and I find it incredible to think that Chase can raise my interest rate so significantly and not show any consideration for a long standing customer.

Anita of Anaheim Hills, CA November 15, 2009

In October 2009, I was notified, without cause, that my credit limits on both my Visa and Mastercard were reduced and that my interest rates were rased to 29.9%. This caused my monthly payments to exceed what I could pay. I notified Chase, via e-mail, and was notified that after six months of on-time payments (which I continuously did prior to the unilateral changes to my account by Chase) that they'd look at reducing my interest rates and that I'd need to contact another organization within Chase to discuss the reduction to my credit limits. I responded to both organizations that I could not afford the changes and that penalizing me for making on-time payments was ruthless. Especially, after they had been bailed out with taxpayers dollars.

In no way should I have been penalized in this manner and subsequently ruining my credit scores. I take it very seriously in making my payments. Chase and other financial institutions who perform these type of business practices against its customers should be penalized. This type of activity make it very hard for many of us trying to meet our financial obligations to take care of our responsibilities to our families. Since Chase refused to work with me I went to the media for assistance. The media advised me to contact CareOne Debt Management for assistance to stop the harrassing phone calls and to start a payment plan with lower interest rates to pay off the Chase credit card debt. It's a shame that Chase puts on a charade to others that it attempts to work with its customers when in reality it doesn't. Chase needs to be audited for their unscrupulous business practices.

Jose of Forest Hills, NY November 15, 2009

Chase has raised by Business Credit Card from a 6.24 apr in January 09 to 21.99. I called them and asked for a lower rate when it was at 13.99 and was told that it was the best rate I could get and to check back again in 6 months. Instead of keeping or lowering my rate they have been increasing it for apparently no reason. I have other credit cards and never had the same problems I have with chase and their credit cards. I think I had it with chase. I have a lot more than my credit card balance between my savings and checking account making less than 1 percent. Basically the same money I have with them is being lent to me at a 22 APR. This is too much.

Javis of Greenville , SC November 14, 2009

first i was with Wamu which was great into chase bought them out there staff English suck they want help with anything my interest rate to the sky 29% i think balance always over the limit and i try to make payment 72 on time they want help with anything balance 1022 it was 900 last month they just using they using economic problem as there wavier to do what they pleased they need to be stop!!!!!!!!!!! i try to pay all my bill but chase about to make me give up on that and just not pay them

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