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Chase Credit Cards

Nancy of Caguas, OTHER March 13, 2007

Nancy of Puerto Rico (03/13/07)

I moved to Puerto Rico and changed my billing address with Chase. I received my new cards and bills to my new address. About 8 months later, I changed my billing address again to my new home address in Puerto Rico. One month I did not realize that I had not received a Chase statement in the mail, even though I had been receiving all others. When I contacted them, it was too late, therefore, that was definitely a late payment.

I explained to them that I had been receiving my statements and did not understand why that had changed. They claimed they didn't know either. I verified my address with them and realized that in the country, instead of Puerto Rico, they had PAKISTAN! Therefore, there was obviously a lost bill somewhere. They claimed they would correct it.

Again the next month, no bill. I called and paid online, however, when I again told them the bill had been sent to PAKISTAN for a second time, they claimed they would again change the credit card. Third month, again, no credit card bill. At that time, I checked and they sent the bill to MEXICO. This was also the month that they were to send me a new credit card as mine had expired.

By now I am furious. They told me in order to ensure that someone else wouldn't use my credit card, I had to cancel my account and open a new one. The next month I finally receive a bill, however, the amount of minimum payment is now double what it used to be.

Believe it or not, another billing statement to PAKISTAN and yet, another late payment. This time, my minimum payment is 2% and new rate of 24.99%...therefore, my payment was about 750USD!

Samantha of Summerville, GA March 12, 2007

Samantha of Summerville GA (03/12/07)

Chase credit card company is awful! I have NEVER missed a payment or been late. My interest rate went to 29.99% because of high debt ratio.

I even called to ask about lowering my interest rate because I am paying off one of my cards with the highest interest rate with my tax refund. They would not budge. That is stupid of them, because now they are the ones that will not be getting ANY of my money in interest. I will never use them again.

Celeste of San Jose, CA March 9, 2007

Celeste of San Jose CA (03/09/07)

I received this credit card with a very low limit considering our income and sterling credit. We received a 39.00 charge for going over the limit and they waived it upon complaint. My husband called later that week and Chase told him it would involve looking into his credit again and that wouldn't look good for him and they recommended he not pursue a higher credit limit!

Short of Grand Blanc, MI March 6, 2007

Short of Grand Blanc MI (03/06/07)
Has anyone ever heard of Chase's floating due date for their statements? We transferred some other cards to a promotional 4.99% for the life of the loan. They said we would have to keep the account in good standing which was not a problem since we have bill pay and it automatically goes out on the same day every month. We set it up and things were fine till February 2007. Since it's a shorter month they have this floating due date system that not only have we never heard of, but no other banks that we know of do this. Our payment was due on the 11th not the 14th like all the other months since the beginning of the loan.

They received our payment on the 13th which is one day earlier than our due date of the 14th. Since they said it was late our APR went to 17.24%. Like everyone else we got nowhere when trying to clear up this matter.We were never told about this floating due date and if we would have been told we would have made sure to pay a day before. Supposedly the due date can be anywhere from the 10th to the 14th of the month. Ours was the 14th every month till February.

Hazel was very rude and lied to us over and over. She was supposedly the supervisor that could do nothing and there was no-one above her that could or would even talk to us. We asked for a supervisor above her boss and she didn't know who that was! Does any of this sound right to anyone? We totally felt scammed and with all the other complaints lodged againist Chase, I now realize we are not going to get helped any more than anyone else did! How are they getting away with scamming their customers? Is there not ANYONE out there willing to do something? How can our government let them get away with this? Since they don't care about me as a customer, they don't need my savings and checking account so I went and closed both accounts. It really is THEIR loss since I was going to move everything over and use bill pay and close my accounts at one of their biggest competitors.

Ricky of Independence, OR March 6, 2007

Ricky of Independence OR (03/06/07)

In February 2005 I received a notice with my monthly statement that I was eligible for "free rewards". I could pick 4 one year magazine subscriptions. In February 2006 I was very surprised when the subscriptions were automatically renewed and charged to my VISA. I checked the offer for "fine print" and found no mention of auto renewal.

I was assured by customer service that "it would be taken care of". It never was. Now in the subscriptions are again being renewed! Are these my "REWARDS"?

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