Complain about a product or service

ConsumerInfo.com

One City Blvd West Suite 401
Orange CA 92868
Phone: (888) 888-8553, Fax: (714) 978-0059

Also known as:
CIC Credit Monitor SVC; Consumer Info; Consumer Information;
creditmatters.com; freecreditreport.com; homeradar.com;
I Place; I Play Innings; QSpace.com

Your Credit • CreditReport.com • Free Credit Reports • Equifax • Experian • Trans Union • Consumerinfo • Freecreditreports.com • Certegy • Chexsystems --- News • Feds Spoof Bogus Credit Report Offers • FreeCreditReport.Com Is Far From "Free" • Equifax Settles Consumer Protection Charges in Indiana • Washington Improves Credit Freeze Law • Should You Place A Freeze On Your Credit Report? • How Are You at Managing Your Credit Score? • Consumer Understanding of Credit Scores Remains Poor • TransUnion to Provide Credit Scores to Millions • Class Actions Challenge LifeLock • FreeCreditReport.com Can Get Expensive • Children Becoming Prime Identity Theft Targets • Study: Seniors Not Familiar With Credit Freezes • Feds Propose New Rules for Credit Bureaus • Experian To Offer Credit Freezes To Consumers • Two Credit Bureaus Offer Consumers Credit Freeze in 50 States • No 'Free' Lunch on Credit Report Sites • Insurer Unlawfully Poached Consumers' Credit Reports • ConsumerInfo.Com Settles FTC Charges • Rep. Frank Promises Hearings On Credit Bureaus • PayPal, Equifax Team Up To Offer "Free" Credit Monitoring • Free Credit Reports Available Nationwide Starting Sept. 1 • Marketer of "Free Credit Reports" Settles FTC Charges • Credit Bureaus: Biggest Threat to Your Identity • Escape From Plastic Prison • Experian, ConsumerInfo.Com Named in Class Action Suit • Free Annual Credit Reports Required by Next Year • Big 3 Charged • Trans Union Ordered to Stop Selling Consumer Data • Equifax in Trouble Again

Things haven't been going quite as well for Consumerinfo.com since the Federal Trade Commission caught up with them.

Many reports are similar to this one ...

April of Virginia Beach VA (4/19/03):
I was charged the $79.95 for the so called "free credit" report without warning or receiving an email about the upcoming charge. I realized the trial period was coming upon me, but I could not find the internet address for "CIC." I was charged the $79.95 without prior notification of the upcoming charge. It screwed up my bank account and would have made me bounce several checks if I had not caught the charge on my own.

Unfortunately, April's experience is a common one. ConsumerInfo.com is owned by Experian, one of the three major credit reporting agencies in the United States. It in turn is owned by GUS PLC, a giant British retailer who at last report was pleased as punch at Experian's 18 percent increase in North American sales during the first quarter of 2003. A large part of that increase came from ConsumerInfo.com, which GUS Finance Director David Tyler said was one of the company's "best ever acquisitions."

Experian and the other two major credit bureaus are, of course, required to provide a free credit report to anyone who asks for one after being turned down for a credit application based on information in the report. However, as the complaints below illustrate, Experian and its subsidiary are quite skilled at getting money out of consumers who in many cases have little to spare. (More about credit reports).

Shannon of Atlanta GA (05/13/08)
I signed up for my free credit report, and I was charged 12.00 a month without my concent after I tried to cancel services they tricked me into signing up for.

I'm out 12 bucks, so far, but I had to freeze my account and change the number, and I hope that the charges will stop despite the fact that they have my information. They refused to send me any confirmation that my account had been requested cancelled, however. I've read several similar accounts, and I'm wondering if something like a class action suit is in the workings.

Cynthia of Thurmont, MD May 11, 2008

Cynthia of Thurmont MD (05/11/08)
I applied for a free credit report and since have been charged over and over again. Monthly charges of 9.95 and an initial charge of 79.95 have never been authorized by me. I don't know how to stop it and CANNOT afford it. Please help me! Thanks

Chad of Ontario, CA May 10, 2008

Chad of Ontario CA (05/10/08)
i opened a trail membership with them and tried to cancel about 3 times now and ive gotten charged 3 months for 29. i see their are alot of complaints on them and i dont see how their are still running their company. i want my money back

Stephanie of Ellicott City, MD May 10, 2008

Stephanie of Ellicott City MD (05/10/08)
I have been charged for a free credit report. I have tried several times to contact them, but to no avail. They do not answer the phone and do not provide you with an alturnative method of contacting them.

Reacurring payment of 11.95 is being charged to my account.

Jenny of Browns Mills, NJ May 2, 2008

Jenny of Browns Mills NJ (05/02/08)
Charged for Free /Credit Report on 4/24/08 by 2 Credit Reporting companies #1. CIC CC- Credit Reort - 14.95 & Privacy Matter - same date 04/14/08 - 29.95 Had cancelled both accounts.. Want charges to stop immediately and return of funds lost 14.95 and 29.95 from each Consumer Reoprting Agency..want a refund immediately and to be taken off the charge list.. This was to be FREE CREDIT REPORTS

Melissa of Springfield, IL April 27, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Home | Rogues Gallery | Good Guys | Complaint Form | News | Recalls | Search
Consumer Resources | Find A Lawyer | Newsletters | Forums | Contact Us | Advertise

Consumer Affairs.Com is provided by ConsumerAffairs.com, Inc. in association with Joan E. Lisante LLC, licensed to practice in Virginia and the District of Columbia and the Law Offices of Horwitz, Horwitz & Associates, Ltd., licensed to practice in Illinois.  ConsumerAffairs.com is an independent service not affiliated with any government agency.  For more information see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright � 1999-2001 ConsumerAffairs.com Inc.  All Rights Reserved.