Complain about a product or service

ConsumerInfo.com

One City Blvd West Suite 401
Orange CA 92868
Phone: (888) 888-8553, Fax: (714) 978-0059

Also known as:
CIC Credit Monitor SVC; Consumer Info; Consumer Information;
creditmatters.com; freecreditreport.com; homeradar.com;
I Place; I Play Innings; QSpace.com

Your Credit • CreditReport.com • Free Credit Reports • Equifax • Experian • Trans Union • Consumerinfo • Freecreditreports.com • Certegy • Chexsystems --- News • Feds Spoof Bogus Credit Report Offers • FreeCreditReport.Com Is Far From "Free" • Equifax Settles Consumer Protection Charges in Indiana • Washington Improves Credit Freeze Law • Should You Place A Freeze On Your Credit Report? • How Are You at Managing Your Credit Score? • Consumer Understanding of Credit Scores Remains Poor • TransUnion to Provide Credit Scores to Millions • Class Actions Challenge LifeLock • FreeCreditReport.com Can Get Expensive • Children Becoming Prime Identity Theft Targets • Study: Seniors Not Familiar With Credit Freezes • Feds Propose New Rules for Credit Bureaus • Experian To Offer Credit Freezes To Consumers • Two Credit Bureaus Offer Consumers Credit Freeze in 50 States • No 'Free' Lunch on Credit Report Sites • Insurer Unlawfully Poached Consumers' Credit Reports • ConsumerInfo.Com Settles FTC Charges • Rep. Frank Promises Hearings On Credit Bureaus • PayPal, Equifax Team Up To Offer "Free" Credit Monitoring • Free Credit Reports Available Nationwide Starting Sept. 1 • Marketer of "Free Credit Reports" Settles FTC Charges • Credit Bureaus: Biggest Threat to Your Identity • Escape From Plastic Prison • Experian, ConsumerInfo.Com Named in Class Action Suit • Free Annual Credit Reports Required by Next Year • Big 3 Charged • Trans Union Ordered to Stop Selling Consumer Data • Equifax in Trouble Again

Things haven't been going quite as well for Consumerinfo.com since the Federal Trade Commission caught up with them.

Many reports are similar to this one ...

April of Virginia Beach VA (4/19/03):
I was charged the $79.95 for the so called "free credit" report without warning or receiving an email about the upcoming charge. I realized the trial period was coming upon me, but I could not find the internet address for "CIC." I was charged the $79.95 without prior notification of the upcoming charge. It screwed up my bank account and would have made me bounce several checks if I had not caught the charge on my own.

Unfortunately, April's experience is a common one. ConsumerInfo.com is owned by Experian, one of the three major credit reporting agencies in the United States. It in turn is owned by GUS PLC, a giant British retailer who at last report was pleased as punch at Experian's 18 percent increase in North American sales during the first quarter of 2003. A large part of that increase came from ConsumerInfo.com, which GUS Finance Director David Tyler said was one of the company's "best ever acquisitions."

Experian and the other two major credit bureaus are, of course, required to provide a free credit report to anyone who asks for one after being turned down for a credit application based on information in the report. However, as the complaints below illustrate, Experian and its subsidiary are quite skilled at getting money out of consumers who in many cases have little to spare. (More about credit reports).

Melissa of Springfield IL (04/27/08)
I applied for a free credit report through freecreditreport.com (cic)and got my free credit report for myself and my hubby. I canceled within the 1 month they give you. I have had charges on my debit card now for 3 months-totaling at least 60. I called again today and they said my account was closed but not hubbys!

Benjamin of Aventura, FL April 14, 2008

Benjamin of Aventura FL (04/14/08)
Charged for Free /Credit Report on 4/14/08 by two Credit Reporting companies #1. CIC CC- Credit Reort - 14.95 & Equaifax Consumer - same date 04/14/08 - 14.95Had cancelled account in past.. Want charges to stop immediately and return of funds

lost 14.95 from each Consumer Reoprting Agency..want a refund immediately and to be taken off the charge list.. This was to be FREE CREDIT REPORTS

Lee of Bryant, AR April 11, 2008

Lee of Bryant AR (04/11/08)
I did not sign up for this credit service and I want this charge to stop immediately and my account credited.

Roger of Columbia, SC April 10, 2008

Roger of Columbia SC (04/10/08)
This credit reporting company debited my banking account, somehow using my debit/credit card without my authorization.

As a result of this I believe the company has fraudulenty authorized my banking account, and also has access to it.

Gail of Conyers, GA April 8, 2008

Gail of Conyers GA (04/08/08)
I have been debited for 11.95 for so long, even after I cancelled the trial. They have never replied back to me about cancelling.

My account for years now, has been debited and I just want it to stop,especially since I don't even use the service.

Jennifer of Washington, DC March 18, 2008

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