Complain about a product or service

Discover Card

Delinquent Accounts

Discover • Balance transfers • Cancellation problems • Delinquent accounts

Kathy of Crescent IA (11/1/03):
My account with Discover was overlimit. In an attempt to clean my account up, I called Discover and made arrangements with them, with their terms, to make a monthly payment in the amount of $123.00 for several months so I could avoid late charges and overlimit fees and bring my balance down. My billing statements kept reflecting the overlimit fee and late charge, even though I had authorized Discover to take the payment out of my checking account. How could you possibly incur a late fee when they are the ones paying themselves from my account?

I have made multiple telephone calls to Discover over the past several months and they have been adjusting my charges, but they also told me I need to increase my monthly payment. I agreed to increase it to $135.00 per month. I am still getting billed late charges and they now want a payment of $177.00 due to the error of the supervisor I initially spoke to. The customer service person I spoke to was extremely rude. I asked for his supervisor. He kept repeating to me over and over that I needed to pay the extra money to get my account current. I kept asking him to let me explain my position to him and he kept interrupting me. I asked repeatedly for his supervisor. He put me on hold and when he came back he told me his supervisor told him I would need to speak to the supervisor I had initially made the arrangements with. He said it was her mess and she had to clean it up. Imagine!!

I was given a telephone number for her. When I called that number, an automated message told me that number was not a working number. I called customer service again and was told I would just have to call back at some other time. I have had it with Discover. In good faith, I have adhered to their arrangements and all I have gotten is grief from them. They are impossible to work with and have absolutely no customer service skills. I don't know where to turn for help on this.

Karin of Medford NJ (10/17/03):
My account was in default. Spoke to Thresa and made arraingements to pay off account. Default amount was $7,635.00 per Thresa DISCOVER would wave $1,150.00 of overlimit and late charges. Was told later that account would be closed when they received final payment of $4,950. Received statement 10/17 that states the new balance is $12.72 for finance charges.

Discover has been harrassing me the better part of 2003. I got my husband involved to settle the account. He has made payments they requested and they assured him account would be closed.

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