Complain about a product or service

Fleet - Late Postings

Maryann of Lodi, CA, writes (9/20/00):
My payment was due 9-5-2000. I sent my payment on 8-25-00. I received my statement for Oct. with a $29.00 late fee on my account. They told me when I contact them my payment did not get there until 9-10-00. My payment was made and mailed in plenty of time. I have NEVER been late on any payments. I have excellent credit. I contacted the US Postal Office and asked how many days it would take for a standard letter mailed in Lodi, CA to get to Wilmington, DE? They told me 3 days across country. I think this is an unfair charge of $29.00.

Sept. 19th I contacted the Customer Service Dept. and spoke to Cordellia the first time. She told me my payment was not received until 9-10-00. I told her I made the payment in plenty of time for it to get there before the due date and I wanted the $29.00 late fee taken off my account. She told me they will not take it off. She kept telling me my payment did not get there until 9-10-00. I told her I wanted to speak to a Supervisor. She put me on hold for 5 minutes. A supervisor came on the line and didn't introduce himself or ask can I help you. He just stated "We will not waive the late fee because your payment was late". I told him it was not late. He was very rude on the phone. I told him how do I know my payment was not lost somewhere in your office and posted late? All he knew how to say was it was late.

I hung up on him and called about 10 minutes later after I cooled off a little. I then spoke with Stacey. She told me she was in the Delaware office. I asked her I spoke to Cordellia and a supervisor about 10 minutes ago. She told me we have several customer service representatives all over the state. I then proceeded to tell her about my problem. She was also rude and said it's standard policy for late payments. We went around and around about the payment being on time and late. I didn't get anywhere with these people. What happened to giving the customer the benefit of the doubt, or the customer is always right? They just lost a good customer right here. Its a wonder they're making money charging people unfair late charges. Is there anything you can do the get this charge taken off my account. Is it my fault if the mail didn't get the payment there on time or maybe Fleet Credit Card did misplace my payment. They surely wouldn't admit that, would they?

Marilee of VA writes (7/18/00):
After the long 4th of July weekend, I mailed a payment due for our Gallery credit card on the 5th. I wrote the check and took it to the post office early in the morning. I just received the next statement, and our payment was posted on the 7th of July to which they added a $29 late fee. I searched the back of the statement to find any mention of late fee assessment criteria and there was none. I believe Fleet deliberately obfuscates this information in order that they may charge a $29 late fee and roll that over to your balance on which they are already charging an exhorbitant 27.47 APR, which changes without warning.

Furthermore, they alter the payment due date, flipping back and forth from the 5th to the 7th to the 9th in order to confuse you regarding a scheduled payment. I believe in our case, we can afford to be ripped off, but I think of all the people that have credit card debt with this company that can't, and it is reprehensible and makes me sick.

Sean of Bellport, NY, writes (2/14/01):
I just read the commments from Susan from Texas regarding her complaint about Fleet bankings postings on her credit card. I have been having the same problems as she. I had my payment for March sent on time, payment of $44. This week I received my statement for double that amount saying that I was past due. I have not contacted them because I really do not want to go through the frustration. It was interesting to read Susan's story, because it mirrors my own.

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