Complain about a product or service

Freecreditreports.com

sally of bakersville, NC November 16, 2009

this company operates behind experian. when you try to contact Experian for your credit issues, free credit report comes in and traps you. I think they should have full disclosure as to who they are and Experian should also be repremanded for letting this company operate under their name.

Adriana of Alta Loma, CA November 7, 2009

freecreditreport.com is a scam that stole my money month by month for 4months for 14.95 a month which i only used one time and that was it. it is dispicable that they keeped on getting the cost from my credit card without my authorization. after i knew of all this i dicided to call freecreditreport and they did not solve my situation i asked to speak to there supervisor and they refused to let me talk to him/her i also asked for the supervisor's name and number and they refused again i called on 11/06/09. as i was talkin to the lady she was very rude and said that freecreditreport could not give my money... this is rediculous!

alfred of san diego, CA October 30, 2009

I had filed for a free credit report in July. I didn't notice the initial grace period. The result was they had the default right to charge me for a service. ANd then they enrolled me into their monthly service. Upon realizing this (Oct2, 2009) I called to cancel my account. I looked at my billing statement and they had already charged my account on 1October 2009. Calling in for a refund they said the expense were non-refundable.

Seshayya of San Jose, CA October 22, 2009

I have signedup for Freecreditreport.com. They have a trial period of 7 days during which if I cancelled my membership, they should not charge my credit card. I have called and cancelled my service next day of signing, they have sent an email stating that the service cancelled and they will not charge my credit card. I have also send an email. I have got email confirmation stating that the credit will not be charged and membership is cancelled. But they have charged my credit card frauduently for 14.95 which is not acceptable to me. I want to extract this money.

Michelle of Morro Bay, CA October 22, 2009

freecreditreport.com charged my account 39.95 without my authorization using a credit card number that I had given them for a free credit report. Within 20 minutes after I had signed up for the credit report 9-24-09 I called and canceled the membership which they sent me confirmation via email that I had canceled and it would take effect on 10/3/09. I received another email on 10/3/09 saying that the membership had been canceled.

On 10/9/09 I could not remember my exact credit score that I had received on 9-24-09 so I logged on to see if I could still access it (I could not remember how long they said I could continue to access it). Somehow I ended up on a page that had two selections on the bottom. "Take me to homepage" and "access my credit scores". I clicked on the access my credit score and immediately realized that I wanted their homepage instead, so I clicked on that button. They sent me an email notifying me that I had purchased three credit report scores for 39.95. They ended up charging me 39.95 because I accidentally clicked on one button.

I called and they said that it was my fault I clicked the wrong button. I told them I did not authorize the charge and they said it was my mistake for clicking the wrong box. I never authorized payment or was given an option to verify that I wanted this info/ charge and they used a credit card that they kept information for even though I was no longer a member. This is a scam. I always verify any online bill payments or charges.

Adrian of Salt Lake City, UT October 14, 2009

I ordered credit reports from this website on April 11 of 2009. After logging into my account in June, I noticed that their credit reports do not have information on the original creditor, which the information that I specifically ordered the reports for. So, I called in to cancel my account. In September, I called in again, receive nothing but ludeness from the customer service reps I spoke to, I asked for the money to be refunded, and they bluntly told me "no." But, they said my account had been canceled. I checked my account today (October 14, 2009) and I noticed that they are STILL charging my account, 14.95 per month.

so today, I called in yet again. I requested my account canceled, and for the money to be refunded. After a rather drawn out argument with another rep and her supervisor, they said they would refund 1 month's charges. I continued to argue with them and asked for a minimum of two months. Again, I got a blunt no, the manager being more rude all the time.They said that the reps did not put in the 'notes' that I requested cancellation. But I know if they went back and checked their audio call records, it would be there. They did request that I write in to their company and request it refunded, but I work 70+ hours a week, I have two kids, and usually do not have time. I had to call in (and log onto this website) on my lunch break today and did not get to eat lunch because of this.

In short, they have charged my account for 5 months after I originally had it requested canceled, which ends up being a total of 74.75, which is a lot to a single parent. I now have to find time to go into my bank and request a new debit card and debit card number, and will have no access to my account in the days I have to wait to receive my new card (I work out of town, in a city that does not have a branch with my bank)

Rama of Rockville, MD October 7, 2009

Experian owns the domain FreeCreditReport.com / I went online to get my freecreditreport last month and it asked that I enter my credit card for security purposes but it would not be charged. Today mysteriously two 14.95 charges appeared on my credit card. When I call the representative they said it is for a Triple Advantage Credit Monitoring which was a 7 day trial period and I said I never ordered it or an invoice was not sent to my account. I think seeing the rash of complaints on this site we should write to our state representative or other departments. I called and complained but they say that it says on the website that there is 7 day trial to call and cancel and hence I have no choice even though they said it would not be charged earlier.

Brita of Gaithersburg, MD October 5, 2009

Had understood that I was indeed applying for the free credit report (allowed by law); learned that there is a monthly charge, which will re-occur unless one notifies company. Name of service is highly misleading.

Patsy of North Hills, CA September 20, 2009

I was checking my credit online this company ask for your credit card information to check your credit suppossedly for free, then they sign you up for a free trial. I have been charged 14.95 twice the first time I thought it was a one time charge but then this month they charged my account again. I never agreed to this. When I called the company to complain they said there were no refunds and there was nothing they could do. I did tell Lei to cancel this account so the charges would not be charged again next month.

S of Rochester, NY September 12, 2009

What a scam this is! After reading their disclaimer, policies, terms, etc. you are lead to believe this is legit. However to cancel the Triple Advantage Credit Monitoring Membership during the Free Trial Period the requirement is 9 days - the report is being sent regular mail not via the internet (WHY DO THEY NEED MY EMAIL ADDRESS THEN?).

By their own admission the report will be received by me within 5-7 days and as today is Saturday I NOT receive it in time to cancel during the "Free Trial Period"! I will be calling their office today @8am to cancel this scam for sure. It appears on my credit card I'll be reporting this company to the BBB.

With all the stress in today's world we don't need one more thing! Where is Big Brother Watchdog when you need him? Unfortunately I found the Consumer Affairs website after I initiated this bogus transaction. Hopefully something will be done about FreeCreditReport.com!

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