Complain about a product or service

Netspend

steven of las vegas, NV October 7, 2009

I lost my card on a Sunday and reported it so they stop any future use on the account and said they would issue me another card after I faxed them my I.D and a copy of my S.S. card and a piece of mail that had my address to prove who I am, cool I had no problem with that making sure who I said I was. They told me they would send one out right away be in my mailbox within 4-6 bussiness days. Well I waited untill day 10 to call back and say I never got card, and that I wanted a new sent out overnight to my home which I would have to sign for it and I would pay for it. They took off 64.00 for they deleiry and new card I was fine with that because I would have my card in two days, well my card has not gotten to me and the first ones they said they sent have not arrived. They will not tell me any information about when the cards were sent now that I have called everyday for 8 days in a row and I still have not received anything and they keep taksing fees off of balance. It has been horriable experience. The only reason I thought the card would be good is I am a bartender here in Vegas and i wanted to be able to put my cash tips on a card so I wouldn't have any cash on me on my way home. So very pissed off I don't know what to do.

Tracy of murray, KY September 11, 2009

Refusing to refund money to my card. They are stating that refunds do not go on any card right away. And trying to get out of refunding it. There customer service supervisors are very rude and misleading.

Harold of Carson, CA August 18, 2009

Netspend cleared an unauthorized charge for products that weren't ordered. The merchant sent bill later for products because Netspend took charge back 2 months later. In the meantime, Netspend closes the account out because of negative balance which would never have happened if they had followed their normal procedure of declining charges if there is no money loaded on the card.

And now a supervisor stated I am not eligible for their service anymore because of the negative balance on the card. I feel am owed at least the money on the card prior to the transaction clearing and a apology.

Lindy of Moorpark, CA July 24, 2009

Netspend has fraudulent business practices - don't get this card - Beware - they hold onto your funds when they have been released by merchants - if a merchant puts a hold on your card - lets say a hotel - for incidentals - the merchant releases the hold the same day while Netspend holds onto your money for as long as they want - I have had this card for a year and half - I have my pay direct deposited onto this card- I have had numerous occassions of this happening to me -

I have had to beg for my money to be released weeks after the actual transaction - they must hold onto monies and collect interest on it - something is not right here - how can they get away with this? I am cancelling my card now - the worst customer service I have ever seen - they are scammers - Save yourself any problems - never do business with these people - they are criminals.

darryel of bronx, NY July 10, 2009

i don't want there credit card and there is no way to contact them to cancel by telephone or internet.

angela of san ramon, CA June 12, 2009

received a 25 pre-paid debit visa as a gift last year. it expires 9/09 so i called this morning just to verify the balance before i attempt to use it up. the customer rep said that it was activated in jan 2008 and has never been used. however, the balance is 0 due to 2.95/month fees.

Edgar of North Hills, CA June 10, 2009

Purchaed a pre-paid credit card (wich I need for internet purchase;so I decide to purchased a pre-paid credit card with my own money, they ask me for my driver license (I furnish my actual license). They ask me for my ss# I give one (not mine) never give my ss#!!!. The Company complain (Net Spend). so I decide to cancel; I have a balance of about 25.00, witch they refuse to return (3 different time). It's my money.

lydia of jamaica, NY June 7, 2009

Brought a pre-paid visa card at a check cashing .Called the company to activate it ,they took all the information ,and told me i would get the original card in 2 weeks .2 months later no card .When i called they told me that they lost the information and wants me to fax them back the information .How on earth can i fax them the information when i brougth the card from a check cashing . This was supposed to be a simple transcation .buy a pre-paid visa card ,call the number , get the card activated,and in 2 weeks get your original card .Now i have lost the money on the card and also the money i paid to activate the card and they really have POOR customer service .Had me on the phone for a couple of hours when all i wanted WAS to find out what happened to my pre-paid card......THIS IS HOW YOU GET ROBBED AND THERE IS NOTHING YOU COULD DO ABOUT IT....I HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE..

Sharon of Hansen Hills, CA May 5, 2009

I received a gift card from my credit card co.. Since Jan. 09 I have tried to access it and it has been declined every time I try to use it. They state on their website that there are no fees involved. That is why my card has gone from 25.00 to 24.00 and now they want to charge me 2.00 for a transaction fee. So now I only have 22.00 to spend. They are not following what their website states in writing!!!! Allaccessgift.com/Net Spend.

Bob of Tucson, AZ April 26, 2009

I was handling a transaction with a reputable company in New York over the phone. They owed me 1400 and offered to simply credit it to my Mastercard Debit Account. I verified the information and they proceeded to issue a credit to my NETSPEND ALL ACCESS Card, which I have used for 5 years.

Within a few hours I received a credit confirmation via e-mail that stated " 1,403.56 available after 1,400 refund from ADORAMA, Inc 212-7410466 NY on Apr 24 at 10:46 PM." This confirmation by e-mail is a service from NetSpend that I rely upon as verification of card activity, and I accepted it as a confirmation that funds were available on my card. On Saturday 4-25-09 I proceeded to pay my mortgage and utilize the funds that were in my debit card account. I also went to a local store and tried to make a small purchase. I was unsuccessful on both accounts and found that my account had been frozen by NetSpend.

I called to see what the concern was and was informed that NetSpend would not honor the credit to my account, as I had not purchased anything with the card that was of that value or greater! They informed me that I would need to provide them with a copy of the sales receipt that I had purchased something from the party that credited the funds or I would need to call the merchant and require them to reverse the transaction. I sent a copy of the invoice from the merchant that showed that the merchant had purcahsed my trade for 1400 and that they issued a credit ain favor of my Debit Card for 1400. I faxed this information to Net Spend and then called them back after three hours that they requested to review my concern.

They again informed me that the credit was not the result of a purchase and unless I provided them with a receipt for the purchase they would not allow me access to my card.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.