Netspend Reviews

Netspend has failed to follow Regulation E once again, failed to provide provisional credit for a $4300 dispute that was filed 12 business days ago, and then promised me it would be applied today, only to recieve an email immediately after the call ended stating my claim was denied due to "no evidence of tampering with my account being found". I NEVER claimed anyone tampered with my account. The dispute was due to someone gaining my card information and transferring my funds to their cashapp account! This is clearly just their way of being able to get around having to issue my owed credit while they do an accurate investigation!

Do not, and I repeat, do not consider this company to be a legitimate custodian of your money. They make it practically impossible to get at or move your funds. Your money is literally safer under the mattress. There are MANY online banks out there, and I would urge you to consider any one of them aside from Netspend.

Normally I would have gave a higher rating but lately they have been giving poor service. I have been with them for over 10 years and I am ready to find myself another card to do my direct deposits and other transactions with. I am highly disappointed with Netspend. Never again will I refer anyone to them.

Veterans stay away.....Paypal Prepaid sold out to Netspend and their parent company. What a fiasco, horrid customer service. Three calls now, have gone straight to Manila with extremely difficult language issues. You would hope a combat veteran of both the Army and the Coast Guard could get some help....3 days, 5 calls and I keep getting the same "you need to go to 7-11 and purchase our Netspend card". I didn't have to do that with Paypal Prepaid. My VA prepaid account had thousands in it and it is gone, like a fart in the wind. They said it is coming without providing tracking or anything else. You'd have to be insane to use this service. What a shame.

Worst experience ever. Started direct deposit with them and got my 1st pay. Next pay comes and I get a text and email saying my deposit was sent back to my employer. Imagine having rent or bills due and you can't pay them because NetSpend decides when or how you get paid. Now I have to wait until the money goes back to my employer then wait for my employer to reissue my pay. (On another debit card of course). In all the years I've had prepaid cards, I've never had a problem until I chose Netspend. I am going back to my US Bank card. NetSpend horrible. Crooks. I will be contacting the BBB, social media and local news station. Bad business. I better have my damn money in a few days!!!

I’ve provided emails to Netspend showing that the merchant said they was gonna refund me and how they did not provide the services that I paid for but yet Netspend is telling me I have to rely on the merchant to refund my money. Well, what did I follow a dispute for because if I felt like they were gonna do what they were supposed to do or what they said they were going to do then I wouldn’t have had to follow a dispute. Every time I contact Customer Service they either hang up on me or they say things like they’re speaking like a bot or how they’re either reading from a computer from responses that’s being given to them so basically what I’m saying they do not help me at all and when I asked to speak to the supervisor, they hang up on me.

Terrible. 2 cards locked out with balances, on one card a strange phone number was added to be notified if I made a payment. This setup with 2FA, indicates NETSPEND ITSELF HAS employees that either leak or active in defrauding their customers. It is impossible to get ahold of Customer Service to combine both cards into a new one or allow me to get into my account to see what was actually changed. I can text BAL and get my balance. This company is really shady. I recharged my card always at the same place, never stored any info on any of my devices. If I cannot even get basic support, how could someone access the account? Something does not add up, signifying an inside fraud problem. Find another company, outsourced support is not secure.

So someone please tell me why this prepaid company is asking for people's medical records to confirm identity??? They are violating HIPAA laws. Wow they are just ripping people off and violating laws.

I've been a Customer with Netspend (Ace Flare Account & Porte) Since 2017. Well This Past Week They locked 🔒/ Froze my Account & would not let me have Access to my Direct Deposit. When I called and Finally was able to speak to someone in customer service, a Foreign Lady She actually Said to me, "I'm sorry but I can't take the Block off." ? I told her lady what do you mean?!! I requested to speak to her supervisor. She then stated, "You have A negative balance." I said, "No. I do not." So she put me on hold for nearly 30 minutes then the manager stated, "We froze your account because back in 2017 you had a negative balance of 50 $." ? I said What? Which Sounds Absorb to me. And I remember years ago it was fraud done on my account & I've reported it to Netspend. And I went through the process and it was resolved.

The packaging states that the card is ready to use. What the packaging fails to state is that it is only ready to use in person. You can't use it to make an online purchase without registering your card online where you have to provide your name, address, phone number, and social security number.