Complain about a product or service

Rushcard

Nicola of Philadelphia, PA November 4, 2009

Becuse I can't speak to anyone that understands English cleary this has become a difficult process, On August 13th I went to get money from an ATM at 17o7 Arch Street at WAWA, I used one machine at 17:50 pm to get 400.00 and it never dispensed any money nor did the machingive me a receipt, at 17:51 I went to the ATM right next to the one I tried to use and I did the transaction again for 400.oo I received the money but my receipt shoed that %800.00 was deducted from my account, I called RUSHCARD immediately and I told them what happen and I also told the Manager on duty at WAWA what happened and He told me that sometimes when their machines are empty that happens, as far a RUSHCARD they told me that the transaction would be pending until August15th and then the money would appear back into my account, of course that never happened.

I called RUSHCARD again and was told that I had to fill outr a dispute form which I did and sent into them I was told I had to wait 90 days for any answer, well I got my answer RUSHCARD said thsat the tranaction was valid. I'm so disapointed in this entire process that I feel I need to take this further action because I'm out 400.00 that I never received, I wouldn't make a claim and take it to this level if this was FRAUDULENT

Alicia of Brooklyn Park , MN September 29, 2009

The Rush Card is is taking out 1.00 per transaction I make with this card. Because I wanted the pretty pink card they are making me pay 1.00 per transaction weather it is a pin or credit transaction. When I called customer service about this error that I can not afford to be on this type of plan they talked to me like they were in a commerical, none caring and pretty much told me a bunch of bull saying i get some of my money back on the 15th of the next month after my 11th transaction. So I asked can I transfer my account to a more affortable plan. They told me " we will be more than happy to do it for you for another 3.00 plus an application fee of 9.95". So you mean to tell me that the rush card will keep the all the transaction fee and the 19.95 for a card I haven't had a month. The agent said...yes we sure will.

Katrina of Fort Lauderdale , FL September 19, 2009

I obtained a prepaid visa card through Rush card because the card is advertised as a prepaid visa card, which means if the funds are not on the card, the card can't be used. Well, I used my card at Plantation Inn 8 times and received a total of 9 charges on my card. I called my prepaid card company Rush Card and they advised me that the last charge put my prepaid card into a negative balance and they deducted the funds from my check that was direct deposited.

Rush Card advised me to contact the merchant which I did and the merchant showed me documents that they only charged 8 charges. So I let rush card speak with the merchant and they are now saying that need to take legal actions because the merchant won't give a refund. The only problem with that is that the merchant got paid 8 charges off 233.10. They are due that. The 9th charge was allowed to go through by Rush Card even though the funds were not available on my card and now they tell me I have to wait 90 days for them to investigate. There is no need for an investigation they owe me 233.10 and they are making me wait to get it back.

La'tanya of Elizabeth, NJ August 1, 2008

I tried to use my card at a Subways restaurant on George Street, in New Brunswick, New Jersey. My total was 7.69 and the card was declined twice. their however their online account information is showing that the transaction went through four times. It is showing that there is a total 30.76 worth of transactions along with the 1.00 service fee with each transaction totaling 4.00. After the card was declined I went to a ATM where I received a funds unavailable error message on both my withdrawal attempts. Once again the online account information is showing two ATM withdrawals of 21.00 with the 1.95 transaction fee that Rush Card is charging me. All together their system is showing 80.66 worth of transactions that I have not actually made or has been available to me.

I have tried calling all(four) of the numbers listed on the website and all I receive is a busy signal. Along with my calling attempts I used the customer service email system and I received a notification stating someone would respond to my issue in 1-2 business days. I was not able to remove or use any of my funds on the card nor wasI able to contact anyone in the company to discuss this matter.

Ronal of Blommfield, NJ April 23, 2008

I have been a Rushcard holder since October 2007. I use this card to receive direct deposit from my employer. On March 20 I discovered my card was damaged. I called Rushcard Memeber Services to get a replacement card. I was told it would take seven to ten business days to receive my card and fee of 9.95 would be deducted from my account. I called Rushcard back on March 27 and was told that a card had not been issued out to me at that time. The agent then reactivated my old card so that I can use it. On April 3 I called back so I can get a new card. I received my new card on April 14.

On April 17 my direct deposit was place on my card. On that same day I tried to pay a bill over the phone. I was then told that my card was declined. I called Rushcard back and I was told I was declined because my card security caode was invalid. The agent told me that he would re-issue me a new card and waived the 30.00 express mail fee. I was also told that I can continue to use my card, until I receive my new card, to get money from the ATM machine and make in store purchases. On the next day I went to the grocery store with my card and was declined. I call Rushcard once again and was told that my my card was deactivated and would not be able to use anymore. As of April 23 I still have not received a new card.

Brittney of Brooklyn, NY June 23, 2007

I am currently walking around with an uncashable check, why? Because I cancelled my Rush visa debit card on four occassions and the Rushcard customer services reps told me that I can throw away my Rushcard because I have no need for the card anymore and so I did, then a week later I get a email alert telling me that my direct deposit from my employer has posted to the Rushcard that is supposed to be canceled so I called Rushcard to make sure that the email I got was false but no that wasn't the case the email was indeed right and 624.00 was posted to the Rushcard(that I canceled) so I then told the Rushcard reps that this card is canceled and I don't have the card anymore so how am I to get my money off this card? and so the reps went on to tell me what I can do and those options were either they send me another card in 7-10 business days so I can get my money off the card and they charge me a 20 activation fee.

I didn't agree with that option because it is not my fault they accepted money to this card when it is canceled and I don't feel I should pay an activation fee when I canceled this card and I don't want this card and when the same reps I am talking to told me that this card was canceled and I no longer needed this card and I can throw it away. So the other option was to get a check in the mail which would also take 7-10 days to receive with a 6.00 processing fee so I took that option because I had no other choices and it was better then taking that 20 fee. I then waited the time for this check and received it yesterday(6/22/07)in the mail so today(6/23/07) I went to go cash the check and couldn't because of various reasons the check cashing teller told me. I was frustrated because of everything that happened so I wanted to make a report and I didn't just go to one check cashing place I went to another and they didn't accept the check also.

Rushcard reps blame my employer which they do have part blame because they continue to send the checks to Rushcard however now I am left without any money, bills need to be paid and everyone has only directions without any real answers to why they hadn't sent back the checks to my employer and allow me to deal with my employer alone and I also sent paper work to my employer saying that the Rushcard is no more and I also sent paperwork for them to re-route my direct deposit to my bank account and my employer have not done so, so I will be making a complaint for them to because it's both sides making it hard for me to get money that is rightfully mine.

Nicole of Hollis, NY April 6, 2007

i went to a local atm machine to withdraw money out of my checking debit account. the atm machine did not dispense the money i requested it stated that there was an error. i went home and called rush card re my balance and was told that i would have to wait 6 days until my account was cleared and they put a hold on my money. i was told by tiffany a floor supervisor that i could fax my receipts within the time frame of an hour and my funds would be cleared.

unforunately, i sent the fax and called back to see if they recieved it and was told that it was too late after waiting 30 minutes. and to wait until monday when corprate was opened. i was then put on hold for another hour and thirty minutes and no one ever came back to the phone. i explained to the supervisor rick that i have a past due bill owed by tomorrow in which i use my debit account for. i was told that i would have to wait until monday. this is not the only problrm that i had with this particular supervisor rick. a month and a half ago i was put in the same situation that left me in a financial strain and they were trying to charge me fees that was not my fault and i had to wait for a new card to be issued because a rep blocked my new card that was not activated yet.

i called them to let them know that i had misplaced it and if they could put a hold on my card and he issued a new one and charged me the fee and then when i spoke to rick the supervisor he told me that he would check into it and never called back like he stated he would . i amm extemely upset with this company and i have been a member for 4 years and i have never had a problem but it seems like when a situation arised i was not trated like a valued customer.

L of Bronx, NY June 6, 2006

RUSH CARD DOES NOT WANT TO ACTIVATE MY ACCOUNT BUT IS STILL HOLDING THE CHECK SENT TO THEM BY ME

Toscina of Woodbridge, VA October 1, 2004

On 9/30/04 at approximately 5:19pm, I attempted to use a PNC ATM machine located at WaWa convenience store, 15809 Jefferson Davis Hwy, Woodbridge, VA. I had intentions on withdrawing 600. The receipt disbursed a message noting “Action selected not available at this time.” Please retry. NO MONEY WAS DISBURSED. Surprised by the receipted message, I decided to check my balance. TO MY COMPLETE SURPRISE, my balance was then 367.92. That is 600 less the amount than my account should have been. WHICH WAS TOTALLY INACCURATE.

I attached attached copies of the receipts from the ATM, which RushCards claims are useless! To further substantiate my claim, a PNC bank representative named Barbara refuted the suggestion that I had “received 600 from the ATM” because an amount that large is not an allowable transaction.I left WaWa, at the time, ill-advised that the machine was fouled up. Not until I contacted RushCard, did I realize that RushCards' RECORDS SUGGESTED I had “just completed” a transaction of 600. This is totally false. Surely, they have recorded the number of times I contacted your representatives about having this situation resolved. It doesn’t appear that anyone is truly trying to assist as needed. The ONUS has been placed back on ME to contact PNC about having “some type of letter” sent detailing this sequence of events. That is impossible, there are NO locations in the immediate vicinity and I should not have to do their footwork to get this matter taken care of. I thought I was RushCards' customer???? Thus, RushCard is claiming you cannot do anything! Then, when I contacted PNC they adamantly stated that RushCard should follow-up on my behalf, to dispute this claim. PNC can be reached at 888-762-2265. I know, since I have called them several times as well with little to no headway. Since they do not maintain any records/information on me, they have advised they would not be in ANY position to follow-up to this request unless RushCard contacts them.I am very upset and annoyed and frustrated by this circumstance that is not my fault.

I was simply an “innocent party” and am being victimized. My 600 is being held and it is of extreme inconvenience to me because I have responsibilities to man that require my immediate attention. I am also very disappointed at the displays of unprofessionalism, irresponsibility, lack of loyalty and courtesy not displayed by RushCard. The attempts to have me refocus my energies, and time back at PNC when they have concluded that the institution that maintains my account needs to complete a claim form or Regulation E form and submit to PNC on my behalf. I refuse to wait 90 days to get this resolved as was the information relayed to me by Team Leader Kandace! I demand an immediate resolution!

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