Complain about a product or service

Wachovia Credit Cards

Mona of Miramar FL (04/12/08)
I must agree. This must be the worst credit card there is out there. The interest rate is outrageously high. I contacted them to lower it and they told me they could only lower it by 1 percent. I asked to speak to a manager and it took forever to come to the phone. She told me the same thing. They claim their rates are competitive with other credit cards, which is a complete lie. They also told me that I have a high rate due to my credit history....another lie. This is the only credit card I have with a balance. The others I have are in perfectly good standing (no late fee, high balances, etc.). They told me to contact their credit analyst department and when I did, they just said the same thing. I asked to speak to a manager and they said she wasn't available. I left my name and number and she never returned my call. Thank God I have a low balance. It is almost paid off.

Vicky of York PA (01/02/08)
I closed my credit card account and I was told I would no longer be able to access my credit card account online which included paying online. So I need to either mail it or drop the payment at the branch. On top of that, their terms state the lower APR balance must be paid off first.

The interest rates and the finance charges are beyond outragous and they are doing everything in their power to keep the debt compounding. This includes limiting access to their services and making it harder to pay on my account. It's not like I don't have any other accounts there, I do the majority of my banking with them. I will never have another credit card through them and I am evaluating services with other banks because I'm fed up with Wachovia.

Jackie of Red Oak GA (04/17/06)
I have repeatedly contacted Wachovia Credit card services regarding lowering the APR on my credit card. They refuse to do and in fact, are constantly raising it. I spoke with Andy on Friday, April 14, 2006 and he said that they would continue to raise it, even though I pay them, am never late and am not behind in any of my bills. Even when I add more money to my account to try to pay it down, they just continue to raise the APR and refuse to lower it. As a result, my bill gets higher each month, instead of getting lower.

My APR is now up to almost 23% on over $7700.00 and I am paying Wachovia over $160.00 in interest each month. Andy said that since my debt is unsecured, they can continue to raise it whenever they wanted to. I asked for his manager, whom he said was named Brian King (Senior Management). He stated that Brian King was going to tell me the same thing.

Is there anyone who can protect those of us who are paying our bills and trying to lower them, but are unable to do so because credit card companies have free course to raise our interest rates to any amount that they feel that they want to whenever they want? I do have a considerable amount of debt of which I have paid off over $40,000 in the past 5 years and am trying to pay off the remainder of the $38,000.00 within the nexr 4 1/2 years. However, because credit card companies, over 1 year ago, started raising rates to double digit numbers (most of them 20% or higher), it is becoming increasingly difficult to pay down bills, because interest rates are so high.

Some of the credit card companies have lowered my APR because I do have a good history of paying my bills on time, but Wachovia refuses to do so. I have increased the amount that I pay them, but it does not do any good because they keep raising the APR, and as Andy stated, they will continue to do so. This is not fair. It is almost as if they want to push people in bankruptcy.

Felicia of Pottstown PA (10/05/04)
APR was increased from 11.99% to 19.99% for August 2004 billing. I was told that they sent a notice in my July 2004 bill that stated that it may change and I needed to call - I don't recall seeing this. When I contacted them last night they adjusted it to 15.99% and said it was increasd because I were only paying the minimum balance and because of other credit card debts. I told them that's unfair since I am not paying them late and I have a reason why am paying them the minimum balance although I had on many occassions paid them more than than minimum due. But they said they have the right to adjust according to their terms.

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