Complain about a product or service

Wachovia Credit Cards

Madaleine D'andrea of Delray Beach, FL April 14, 2009

In January, I had lost my wallet and called and cancelled my cards immediately. I received new cards in the mail and proceeded to make my payments ON TIME. However, I apparently neglected to change the card number on my account (I use bill pay thought Wachovia). I made February and March payments and then happen to notice that I had almost no credit available on my Wachovia card. I called customer service and was told that my account was delinquent. I was told that the two payments I had sent were returned to my checking account and that the matter had been turned over to collection.

The same evening, I received a call from the collection department and agreed to make the payment on the phone. However, the woman I spoke with told me that Wachovia had no way of knowing how to apply the two payments I had made previously, yet, during my conversation with her, she knew all my accounts including my two checking accounts, the old credit card number and the new credit card number. Then, a man got on the phone to confirm that I was making a payment by phone and when I started to ask him a question, he just hung up the phone on me.

My account was placed in default, notice sent to the credit bureaus of late payments, my interest rate increased, my available credit cut by 10,000, and my minimum payment increased, although I always paid much more than my minimum payment. Wachovia has refused to correct this and restore my credit rating and decrease the interest rate.

Mutaz of Reston, VA January 13, 2009

closed and I must pay the whole balance plus 30% interest. When I asked them why they said due to more than 90 day miss payment, however, they have received September and November? I said then its not 90 day pass, and I explained to their rep. My situation where she was extremely rude and insaultive about it. When I told the rep. I will be filling a complain to Wachovia she said no one can help me and she hang-up the line. She also went a head and sends me a letter dated December 10 with a post stamp December 24. This really not surprising me that Wachovia violating the consumer contract and over charging their client. Since I rejected the increase of the interest they went a head and send my account to collection and demanded a full payment instate of holding the interest and canceling the account.

Daniel of Delran, NJ December 23, 2008

I opened up may credit card bill and noticed there was a late fee. I keep my bills in immaculate order, so I looked for the bill I received last month- I Surprised that I did not receive bill last month! I beleive it was a scam on their part to milk more money out of the consumer.

OUT 39 for the late fee, + interest + bad mark on my credit report so in the future this will make my score around the mid 700's go down, which means it will impact my future interest rates on loans, etc, etc.

Terry of Palm Beach Gardens, FL August 28, 2008

I had a dubious VISA charge for 100.06 that I have taken up with the Florida Attorney General's Office on my Wachovia VISA debit card. Bottomline, Wachovia personnel were clueless: Did you call the number? What number? (the only numbers on the statement were product motivated mortgage refinancing,etc). Well, where's the form you filled out.? I didn't fill out any form, your cashier filled it out. But WE don't do that.. Sorry to inform you, but the NICE lady did. Well, you need to speak with the department who handles that(VISA). Where's that.. Charolette, I guess... So I have to go to Charolette? No... Then she fumbles around and around, finds someome named Teressa in Alabama with Wachovia, and the whole thing starts over again via phone.

I'm still ou 100.06 and I don't think that VISA was ever involved, or had the opportunity to protect MY interests.

Mona of Miramar, FL April 12, 2008

I must agree. This must be the worst credit card there is out there. The interest rate is outrageously high. I contacted them to lower it and they told me they could only lower it by 1 percent. I asked to speak to a manager and it took forever to come to the phone. She told me the same thing. They claim their rates are competitive with other credit cards, which is a complete lie. They also told me that I have a high rate due to my credit history....another lie. This is the only credit card I have with a balance. The others I have are in perfectly good standing (no late fee, high balances, etc.). They told me to contact their credit analyst department and when I did, they just said the same thing. I asked to speak to a manager and they said she wasn't available. I left my name and number and she never returned my call. Thank God I have a low balance. It is almost paid off.

Vicky of York, PA January 2, 2008

I closed my credit card account and I was told I would no longer be able to access my credit card account online which included paying online. So I need to either mail it or drop the payment at the branch. On top of that, their terms state the lower APR balance must be paid off first.

The interest rates and the finance charges are beyond outragous and they are doing everything in their power to keep the debt compounding. This includes limiting access to their services and making it harder to pay on my account. It's not like I don't have any other accounts there, I do the majority of my banking with them. I will never have another credit card through them and I am evaluating services with other banks because I'm fed up with Wachovia.

Jackie of Red Oak, GA April 17, 2006

I have repeatedly contacted Wachovia Credit card services regarding lowering the APR on my credit card. They refuse to do and in fact, are constantly raising it. I spoke with Andy on Friday, April 14, 2006 and he said that they would continue to raise it, even though I pay them, am never late and am not behind in any of my bills. Even when I add more money to my account to try to pay it down, they just continue to raise the APR and refuse to lower it. As a result, my bill gets higher each month, instead of getting lower.

My APR is now up to almost 23% on over 7700.00 and I am paying Wachovia over 160.00 in interest each month. Andy said that since my debt is unsecured, they can continue to raise it whenever they wanted to. I asked for his manager, whom he said was named Brian King (Senior Management). He stated that Brian King was going to tell me the same thing.

Is there anyone who can protect those of us who are paying our bills and trying to lower them, but are unable to do so because credit card companies have free course to raise our interest rates to any amount that they feel that they want to whenever they want? I do have a considerable amount of debt of which I have paid off over 40,000 in the past 5 years and am trying to pay off the remainder of the 38,000.00 within the nexr 4 1/2 years. However, because credit card companies, over 1 year ago, started raising rates to double digit numbers (most of them 20% or higher), it is becoming increasingly difficult to pay down bills, because interest rates are so high.

Some of the credit card companies have lowered my APR because I do have a good history of paying my bills on time, but Wachovia refuses to do so. I have increased the amount that I pay them, but it does not do any good because they keep raising the APR, and as Andy stated, they will continue to do so. This is not fair. It is almost as if they want to push people in bankruptcy.

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