Complain about a product or service

All About Singles

Wilkes-Barre, PA

Nancy of Dallas PA (08/21/08)
I happend upon a speed dating event by All About Singles. I was talked into joining the event. I met two gentlemen that evening, and was asked to come into the office, which I did the following week. Met with the manger for 4 hours! I was very resistant at first, told her I was looking for gentlemen in a very specific age group (40-50) and absolutely wanted professional men only. She was very high pressure, insisted you are so beautiful, I have so many gentlemen for you to meet. She was insistant they had professional men, doctors. layers, businessmen. I finally gave in.

I joined for one year for $1330.00, which was supposedly half price b/c I attended the speed dating event. We did an extensive profile on me. My likes, dislikes, ages, pet, hobbies, income level, phone numbers. They wanted multiple telephone numbers to contact me. I stressed I would give home and cell, but my cell was not to be given out. They took my picture. We looked over profiles of gentlement members, and I chose 7 men. I took a personality test home with me to complete and return b/c the manager ran out of time.

I had given my number to two men that I met at the speed dating event. I did date both of them. The first was horrible, told me how he shot his dog and runs over cats! I was mortified. The second is a nice guy, he is an attorney. We did not have a connection though. The next 3 men AAS matched me with over the next few weeks were not at all what I had listed on my profile.

I called to complain. They also gave out my cell phone number? I asked them again not to do that. In two weeks they had a matcher call me with exciting news I called back, he told me there was a special elite group run by Mrs. S (the owner), who happend to be his mother. She was the best of the best over the entire US! Someone in her group was getting married, they had a meeting and decided I would their selection to join the group. And it would only cost me another $900.00 to join the group and receive a lifetime membershi? Lifetime? I told him I had only been a member for 2 weeks, I was not spending any more money, I did not want a Lifetime membership!!! and that so far I had not been meeting men that fit my profile (My requirements are not out of line: I am a professional person, and want to meet another professional. We chose an income area of $100,000. I said no married me; divorced, widowed only. No smokers, light drinker OK. Children OK. My two deal breakers were smoking and married.

After refusing Ryan, I had a call from Suzanne, the manager who did my intake interview. She put the pressure on to join this elite group and become a life member. I refused. Next Sharon the own got onthe phone, put me on speaker phone and began the sales pitch of joining her group. I told her I was very unhappy to hear now, after they had my money that there was an elite group!

after meeting the next (second) gentlemen, I called and complained. The third gentleman I met was no different, and I complained again. I was told to come in for an indepth matching session with Raina (another matcher). The meeting was in 2 weeks. When I got there I was told, no you willhave a session with Ryan. Ryan was obviously aggitated and unhappy to have me at his desk. He said he had no idea why I was there, I did not deserve a matching session at this point, I had only been am memeber for a few weeks. I finally got angry and asked what happened to the 7 professional men I chosen at my first intake meeting with Suzanne. He became flustered and said there are no men listed on your profile.

He left, when he returned he said he owed me an aplogy, someone had copied over my profile and excluded themen I had chosen and none of them had been called. He said someone's head is going to roll for this. I discuss my upset over this elite group of Sharons. He said he was going to now do a full matching session with me and chose some great dates for me. I said we already did this, and I chose 7 people. Ryan ran around fromdesk to desk collecting profiles to show me. He asked me if I would lighten my rules and date a smoker. And that I should probably date older men, because he hat lots of them that would loveme. I told him if there were no men inmy age group, (I am 52) why wasnt I told that from the beginning? He said dont worry, I am chosing men from Suzann'es desk and from Sharons.

I never heard from any of themen I had chose. I had a call thenext day from one of the men Ryan chose at our meeting who had throat cancer........please do not take that wrong, I am not judging anyone, but I was promised a Professional Dating Service who claimed to have lots of professional gentlemen who would love to meet me!! I called the manager the next day,e xplained all of this to her, told her I wanted to cancel out contract. She said that was not possible. I said it is definitely possible for two parties to cancel a contract. I am not happy, and they are not happy with me. (I paid $300.00 deposit that day, and charged 1030.00) She refused.

She had two more men call me over the next two days.........they were not the men I had chosen either, and I did not return their calls because I had told Suzanne I no longer wanted any part of this unprofessional agency. I called my credit card and placed a dispute. Then Jack S, the VP called me. We discussed all of thisin great detail. He told me Ryan would never say the things Itold him about. I told him I wanted to break out contract. He said absolutely not. He was very upset that I had called my credit card and said now I have to reply to them in 3 days. He said he would not break the contract, and if I wanted to remain inmy membership that was fine. I said No, I do not want to remain in such an unprofessional agency.

Mr S has written to my credit card, send a copy of the contract and refused to break out contract. I did not even ask for a full refund. I asked that he refund the $1030.00 charged onmy credit card, and to keep the $300 deposit for their trouble. He refused. What can I do from here. I am not going to give in. This agency is a fake. I dont believe any of the 7 men I chose were real. Mr Smith claims I used the services b/c they matched me with 5 men. That is absolutely not true. The first two men I met, I met at a speed dating event.....one of them I met in the bar before the event, the other I met during the event. They were definitely NOT professionaly matched for me.

I met with 3 men that AAS matched me with, and theywere horrible matches. All much older than me. One severely allergic to animals, to the point of anaphyactic shock, and I have mulitple animals, which I discussed with Suzanne and she listed on my profile. The other was 58 years old and ready to retire next year. Inever met one of the 7 men I chose while sitting there with the manager. I feel this agency is a fake, and Ihave been taken in. 

It is bordering on unethical to call me within 2 weeks of joining to pressure me to spend another $900.00 to join the elite group!!!! I am furious. Where do I go from here? I do not want them to have my money for a service they did not provide!! Thank you! 

Katherine of Lake Harmony PA (03/05/08)
I went into All About Singles and was high pressured into signing a contract. I did not want to do it; she promised me that I would be matched with men who would met my equal. When she told me how much I needed to become a member, I told her I could not afford it. She then presented me with several offers. Still I said I could not afford it. She then stated to me that she could present me with an affordable payment plan that did not report my credit if I missed a payment--that it was not a problem. She did not want me to miss the opportunity of finding the right person. And she was going to put me on the platinum plan so I could get the best opportunities of meeting people. I kept refusing until I finally signed.

I was matched with men who were either not healthy or not financially stable. They were not around my age group, and most of them had jobs that were below me. I did not hear much from them after I told them that I did not want to be a caregiver; I wanted someone to be a equal with.

I was unable to make the payments, and Fair Finance reported on my credit report because I am late. They put me in a bad situation. They didn't do what they promised. They made my credit worse; now my credit is ruined because of them. Here is a service that promises a service and gets you into a worse situation, preys on your vulnerability, and causes you more distress. They Rip you off!

Chrissy of Allentown PA (01/12/08)
This is in response to the complaint made by Carrie of Nazareth. Since the complaint was issued Carrie has returned to All About Singles. She came in 2 times for Matching parties and has taken phone numbers of prospective matches but as not returned phone calls from the matches nor has she returned phone calls from us. She also agreed to rescind her complaint about All About Singles and has not done that either. If we were so bad she would not have come back. She needs to work with the program in order to be successsful and we did our part.

Matt of Stroudsburg PA (08/12/06)
I joined the thing in about December of 2004. I never really met any cool women to go out with, where a relationship formed. They were all shoulder-padded, 401K-building, money-grubbers. It's like, I'm looking for a job in my major, but it's not my life. C'mon, seriously. I decided it's just better to be young and meet girls at the bar.

None really, it was kind of lame and a waste of time

Carrie of Nazasreth, PA (10/26/05)
On Feb 13, 2005 I signed a contract for $3477 with All About Singles. I was told that I would be matched with men who met my requirements, but almost from the first day, I was matched with men who were not in my age range, lived at home, or did not meet the financial requirements that I had asked for. During the 3 or 4 matching parties that I had (two over the phone), I was given the names of several men that did meet my requirements, however, I never heard anything else about them nor was I allowed to meet any of them.

I was also promised, according to the contract, that I would receive a personal councilor if I signed up for the platinum plan. This councilor was supposed to work closely with me so that we could narrow down the search and find the perfect man for me. I was passed around to almost every councilor in the office and in the process, my phone calls were not returned and the responses I gave about the men that I did meet were not recorded correctly.

Damages: I don't think I received what I was promised. Even though I have a lifetime membership, I have no intentions of using the service in the future.

Robert of Tunkhannock PA (10/28/04):
They have refused to give me my refund of $1,971.00 as I have requested after I stopped using their dating services.

Damage Resulting: I was left homeless.

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