Classmates.com

• Classmates.com complaints --- News • Class Action Targets Classmates • Classmates Joins Netzero, Juno • NetZero, Juno Merge into United Online

Vickie of Holmen, WI November 20, 2009

I joined Classmates.com over a year ago. I rarely signed on and noticed earlier this month I was charged a 39 renewal fee in which I never authorized, did not knowingly allow classmates.com to save my credit card information. When I emailed to complain I received the following standard "Tough luck" response. I was never contacted by mail, email or other method to even inform me I would be charged. I was completely blindsided.

cliff of San Mateo, CA November 19, 2009

I ordered a one year membership to classmates.com. I discovered another billing on my credit card that I did not recognize. when I joined Classmates.com, they, unbeknownst to me, caused to join MVQ PRIVACY MATTERS. I was not aware that I had clicked on a button that had me joing this MVQ company.

I called the company and they have credited my account and canceled my membership. They told me it was added at the time I joined Classmates.com. Next, I was billed for PRIVACY MATTERS 123. Now they are covering up access to the use of their content with full page ads that masquerade as pop ups, but can't be removed with my pop up blocker. I put my heart into my life's story which i can't even get access to.

Selma of Vidor, TX November 19, 2009

Needing to contact a former classmate I signed up for Classmates.com. The offer was 9.95 for a Gold Memebership. Somewhere in all the crap that they request another 19.95 was charged to my card for a privacy123 which I did not want nor do I need. I had to make three phone calls for that cancellation and the credit card reimbursement. BUT! I contacted classmates.com and wanted to cancel this membership after only one day because of the add-on's. They were most uncooperative in that they would not credit my credit card nor would they cancel the current membership for ninety days.

I sought suggestions from another website which told me to go on my account with classmates.com and cancel from their website. I tried but when I used my password, I was told that the password was invalid. So I ask them to send me my password and the site said within 15 minutes.... Five hours later I'm still waiting... so I called, long distance no less, to personally talk to someone... Hold...Hold...Hold... twenty minutes... and then they disconnected me without even answering... This company's practices need to be heavily investigated and warnings be posted.

Becky of Eakly, OK November 19, 2009

I ordered a one year membership to classmates.com. I discovered another billing on my credit card that I did not recognize. Somehow, there had been a "tag" or something added, when I joined Classmates.com, that caused to join MVQ PRIVACY MATTERS...I was not aware that I had clicked on a button that had me joing this MVQ company. I called the company and they have credited my account and canceled my membership. They told me it was added at the time I joined Classmates.com. THIS IS VERY UNFAIR to have things like this happening. NOW, this company has my credit card number without my knowledge. I am sure Classmates will defend themselves by saying I should have read the instructions a little more indepth. However, their defense means nothing to me. I am trying to get in touch with classmates.com to cancel my membershipwith them, I for some reason, I cannot get online with them...can you help me with this matter....by the way, if there is a charge I am not seeing, please cancel my complaint!!

David of Orem, UT November 18, 2009

Am unable to sign in using my correct email address and password. It worked perfectly the last time I signed in, only two weeks ago. The only option offered by Classmates.com - is to reset the password. So, I clicked a link, to reset my password. Next, Classmates.com sent me an email to me with another link to reset the password. When I clicked "Send/Enter" up popped a message saying I was using an invalid link.

There is no way to contact Classmates via email or phone - no human being I can deal with. And I still have no way to access my account. I am not receiving services I have paid for.

paul of onard, CA November 18, 2009

i had and account i paid for. they redid there web site. complain because i wasnt able to login to my account, have to login to a new free acount to see the paid account! and my wifes free account i cant get rid of! never received an answer from classmates

Fred of Glendora, CA November 18, 2009

I have been defrauded by Classmates.com through the systemic trickery built in their business. Although I had made absolutely sure on their web site to avoid any "intentionally built-in traps" which the host might use to prey on me later, the choice for the revolving membership charges was added onto my account obviously RETROACTIVELY from their end, carrying out their quasi-automated deceptions which they seem to systematically legitimize with some prefabricated disclaimer issued afterward through the drones they hire, as if it is the member's burden to have sought out the hidden charges that were not even visible on their screen, while systematically denying their unconscionable foul play. There was absolutely no explicit consent on my part for signing up for such self-extorting revolving charges, and the fact remains I have been receiving nothing from Classmates.com but such disservice this year, and the money stolen from me must be charged back immediately.

Kathleen of Coronado, CA November 17, 2009

Company keeps charging my credit card, even though I have asked them to stop.

Barbara of Parma, OH November 16, 2009

I registered 2 yrs.ago then after 1 yr. I decided I no longer wanted it. I unscribed several times and requested on=line to opt out of it. They e-mailed me that I would no longer receive anything from classmates. I thought that was the end. I didn't hear from them by e=mail anymore but they have continued to charge my VISA acct. I tried calling them but the operator keeps saying there is an overload of calls and to contact them on-line. I still keep getting charged every three months for something I don't subscribe to anymore. How can they get away with this? I want a total refund.

delta of mobile, AL November 15, 2009

I am a gold member. Could get on fine for a few weeks. Now want password. Don't know it. Have fill out form asking for name and e-mail to get new password. First they said not inough info??? Now they say will sen and do not send. Classmates is a joke. I have to contact them and can find no way without password--DO NOT want automatic renewal!!!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |