Complain about a product or service

Confere Dating Service (The Dating Game)

Arlington TX

Robert of Coloma, MI (9/14/05)
I contacted the Confere Dating Service on 2/16/05 via the yellow pages and agreed to the one-month trial membership. I thought the service totally stunk!! In the month I had it, I only got to talk to one person total!

When I called to cancel I was told they needed it in writing via email, fax, or US mail. I complied by writing them a hand-written letter and also emailed them, but I'm still getting billed.

The economic damage has been extensive! On 3/16/05 they billed my account another $69 that was unexpected, but I survived it. So I again called, emailed and mailed another hand written letter. In April they again billed me, only this time it was 139.95!!

How many times and how many ways do I have to tell them NO! They're still billing my bank and claim I never canceled!!

Louise of Hamlet IN (5/20/04):
I was charged $140 on my credit card and I did cancel the service but they said it had to be in writing. I did not want to be charged again and faxed them my cancellation and still was charged. They would not give me any credit because they said I did not inform them in writing which was part of the contract. This was not specfied in the contract I received.

Lincoln of Katy TX (4/13/03):
About a year I received a call from a number that showed up as THE DATING GAME on my caller ID. I called back the number and decided to join this dating service. Well over the several months I have been on they have had several problems with my account to the point where they have had to reset my account which has made me lose numerous messages from players that I had saved. This past month I was accused of harassing another user when I wasn't even in the same chat room. My account was suspended even though I had talked with the user later and they admitted I wasn't in the same chat room.

After letting me back on, I had problems getting into the system, which they fixed but had to reset my account yet again causing me to lose even more messages. I've had problems throughout this with the system disconnecting me. This dating service has kicked users off for causing problems but letting these users back on for a $25 fee even if they have kicked off more than two times. I pay $140 for three months and I have lost messages that were very sentimental to me because of mistakes they made.

I was hung up on when I gave me prior address instead of my new address when I had told the representative I wasn't sure which address they had on file. I had given her my old address and she said it wasn't right and hung up instead of letting me give her the new address.

There have been several times where the Houston line for the service was not working and the representatives only were able to let you in during the day. The lines would be down at night and no one could let you in the system.

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