eHarmony.com

David of Minneapolis, MN July 3, 2009

Eharmony.com did a promotion promising to allow you to "Get matched, view photos, and communicate for Free" this 4th of July weekend. After spending well over an hour filling out forms, I discovered that the "view photos" option is only for paid members.

Terence of Newton, IA July 1, 2009

I have repeatedly asked for a refund due to this company NOT providing the service for which they charged a fee. My e-mails to their executive branch are returned as undeliverable. Just in the last few days, bogus contacts and matches are now the way in which this company seeks to cling to customers. Since they have attempted this subterfuge with me, I have had enough.

Michael of Lake Orion, MI June 26, 2009

I work with 4 girls that have eHarmony accounts. Even though I closed my account and haven't been active for more than 18 months, all 4 girls have received my profile as a match for them over the past 4 months. At first I didn't believe it but 3 of the 4 logged on and showed me the match. I have to assume the 4th is telling me the truth too. I don't know if eHarmony has fake accounts as some have said but I know for sure that they use inactive accounts to make people think there are more people on their system than their actually are. It's a bad system but I understand why they do it.

Think about the turmoil there would be if they only sent legitimate matches to people. If started getting only a couple matches sent to you each month as compatible matches joined, everyone would cancel their accounts. Instead it's easier for eHarmony to just pretend everyone that is inactive is still online and use non-existent people as matches. That way I suspect people will just think their matches are simply not interested.

Frances of Port Hueneme, CA June 7, 2009

I met T. Weiser through E-Harmony dating web-site. We became lover online. Then he asked me money and said he will pay me back when we meet. I was asked to deposit the money to the bank of America. Under the name of (Oscar Park Company) under the name of Samual. Montibelo, California, 90640. Last time I heard from him, he said he is sick and still in Australia. I kept all receipt for all the transaction. 1/24/08 Deposit 2,000.00 1/30/08 Deposit 8,500.00 3/18/08 Deposit 10,000.00 All deposit to the Bank of America.

Justin of Lawrenceville, GA June 21, 2009

My problem is with the service itself. I was given hundreds of matches and every day those matched would close on me without even talking to me at all. Out of 6 months i was only able to communicate with 3 women. I met only 2. However my biggest problem with their service was when i put my account to not renewand low and behold women were interested in me all of a sudden and they wanted to communicate with me.

I paid for one more month to stay on and talk to these women (remember i went 6 months with only 2 women even giving me a chance) only to find out they were fake accounts. Yes eHarmony makes fake accounts to keep you interested and keep paying. I know they were fake because all the info was generic, no pic, very little info filled out which is not what anyone else does when they pay for a service like this. I also did some research and found places that confirmed my experience. This is a horrible business.

Carmine of Monmouth Junction, NJ June 19, 2009

As you may know Eharmony is an online dating service. On June 1, 2009 I paid 119.95 for a 3 month membership. Less than 2 weeks later I requested the account the suspended and access to me on their site closed. I did not ask for a refund as it was not my intention to forfeit my membership It was my understanding I could regain access anytime before my subscription expired 9/1/2009. Instead Eharmony has charged me for the 3 months but closed my access to their service entirely.

Sherri of Battle Ground, WA June 16, 2009

My debit card number was stolen and used to open an account with E-harmony. My bank immediately closed the card and told me to call E-harmony and explain that the card number had been stolen and ask them to close the phony account and refund my money. The stolen number was used for services with two other companies and they were very helpful in doing exactly this. In the first place, it was extremely difficult to find a phone number for E-harmony - they only show a place on their website to submit an email. I finally found a number from a blog of another unhappy customer.

When I finally was able to talk to a customer service rep, they told me that they could not refund my money under any circumstance even though the account was opened with a stolen Mastercard number. When I asked for the name and email address of the person that opened the account with my card, they told me that they had to protect the identity of the thief and refused to give me the information. They refused to help me at all. The thief has rights - what about me?!!!! I'm a grandmother trying to put kids through college - I just want my money back! I want to warn others about Eharmony - they don't care about the consumer - they just want your money and don't care how they get it.

Thelma of Rock Valley, IA June 1, 2009

Some where E-Harmony has been pestering me the past few day's, by placing an ad about after every 3-4 games on the PCH games web-site. I have checked no thanks, and here it come back, after 3-4 games. It states that these are the options and IF I don't choose they will! I WANT OFF OF E-HARMONY, as I am very happy, and am NOT interested and for fear that my e-mail will get out all over because of that company!

PLEASE deal with this matter and reply via e-mail and verify that you've dealt with E-Harmony and that IF IT WOULD BE SAFE ONLY? an apology from them. If you don't think they should apologize to me, then DON'T. I WANT THIS OFF AND STOPPED IMMEDIATELY! I AM AFRAID OF MY E-MAIL ADDRESS GOING WORLD WIDE, because of this e-harmony! Thank you

pamela of ventura, CA June 6, 2009

I signed up for a one year plan, eharmony took my 1/3 payment up front of 79.00. My purse was stolen with all my credit cards in it. When eharmony tried to charge payment 2/3 the card was reported stolen. They cancelled my yearly subscription. When I tried to re-activate it, they would not let me reinstate my yearly plan and charged me for a monthly plan which is much more money. They would not work with me on reinstateing my yearly plan. I think this is bad business practices. I will not use their service even though they have now taken 79 in addition to 59 for a month to month subscription.

M. of St Thomas , ON May 28, 2009

I have registered with eHarmony some time ago to see what types of responces I would recieve pertaining to matches. Keep in mine, I read some of the complaints about eHarmony prior to registering and did not subscribe to their services. Over a period of approximatly 4 months, I did recieve some matches which , surprisingly enough, a very close match to my profile.I then enquired about a payment option. I indicated I do not give out my credit card information over the internet under no circumstances what so ever. They, customer care, indicated they have a gift card plan which I could use if interested. I kept this in mind for future concideration as I was too late to take advantage of the match I was interested in as she closed me off for " other " reasons.

Towards the end of May, I found another match which interested me as well, she sent a communication request to me to start communicating. eHarmony has a special on until the on or abouts the 5th of June, 3 months for 59.95. which is 3 months for the price of 1 . I called a costomer care rep at the 1-800 #. to obtain all the information with regards to the gift card pay plan as I wanted to start communicating with this woman who sent the communication request. I was told eHarmony had experienced problems with the gift card pay plans, especially if it were for my self. They insisted on a credit card patment form my oun card or in my case, a third party card.

The way I see it, and this only in my opinion, 59.95 is 59.95 regardless of how it is payed. A gift card is worth 59.95 and only 59.95. A credit card, on the other hand, can be " milked of as much as the recipient wants with total disregard to weather it is legal or not.Further more, try to recover your losses. A large company such as eHarmony can stall court preceedings for so long, that it is not worth the thousands and thousands of dollars one would have invested in trying to retrieve their losses, consequently , I did not subscribe.

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