Complain about a product or service

eHarmony.com

eHarmony may be just the thing but remember: the site doesn't do background checks, which means the person you're corresponding with may not be who you think he or she is. Annette learned this the hard way (story).

Jeff of Bemidji, MN (08/28/08)
I joined eharmony for a 3 month trial at a rate of $29.95 for the entire time. However, within 1 day, I found I was no longer able to sign in to eharmony. I called, they set me up with a new password and told me that I needed to disable specific security settings on my hard drive.

I called three different technicians in my town, they all said I was endangering my security, creating a high end risk to my computer system. I emailed eharmony that their solution was unacceptable, and I wanted a refund, that I didn't feel endangering the security of my system was worth the risk. They refused my refund even though I was within the 3 day refund window.

To top it off, I tried to log in using the new security they gave me and was unable to. I emailed them this problem, and I have emailed them about this problem every day since this happened, nobody emails me back. My concern is since I can no longer get responses from them, that they will continue to bill me again.

Shelly of Wallaceton PA (08/27/08)
Eharmony renewed my account without my approval and debited my checking account $89.85 on August 25,2008 I phoned them August 26, 2008. They told me I was not in the three day and it had only been 24 hours. Then gave me an email address to customer relations and the email does not exsits

Deondra of Louisville KY (08/25/08)
I signed up for a one-time non automatic 3 month membership. Eharmony scheduled me for auto-renewal and charged me again for August 2008. There is no way to contact the website or customer service about this issue.

$89.85 charge to my debit card

Mary of Atlanta GA (08/25/08)
eHarmony proved to be more trouble than it was worth - their methods are questionable. I used the service twice, briefly, and have canceled both. Trying to cancel my account was like trying to solve a mystery - many twists and turns before you find the cancel button. Once you cancel you go through a series of confirmations via email... Canceling, I learned, DOES NOT mean your profile is no longer active. You still receive matches via email and your profile is circulated as well. If you are aware of this then you have the option of reopening your account should you receive a match that interests you.

Of course the other person thinks they're getting a viable candidate - they're being duped too. My biggest problem has been 'unsubcribing' to the constant email promotions. I've unsubscribed twice and it's not taking. There is not an unsubscribe option at the bottom of the message body (which I thought was required by law) so you have to log-in and once again navigate to the desired page which is not easy! I think they intentionally keep you on their site. It's infuriating! I am still trying to stop them from sending me junk mail. I recently found a telephone number for their corporate office and hope this resolves the matter!

Betty of Ventura CA (08/25/08)
After nearly 2 years of complaining to eharmony about their spamming me, they sent me a letter stating my email would not be used by their company again. Today, I got another Spam about the Service Enhancement of my membership, which I don't have.

Lori of Rochester NY (08/23/08)
I joined eharmony and wondered why most of the referals sent to me did not respond- now I know why- because eharmony sends referals of people who are no longer members and represents them as potential dates- which they are NOT because they DON'T have a membership. They make up people and fake dates. DON'T be taken!

1 yr Membership fee- wasted. $400.00

James of Fox Island WA (08/23/08)
Well, I am glad I read this before joining EHarmony. I filled out the profile a couple of days ago and joined but had not paid yet. After reading these complaints I tried to close down my profile and couldn't. When I clicked on the cancel my account, This popped up. Account Information In a few moments, you will receive an email from eHarmony containing instructions on how to complete the closure of your account. If you have additional questions about your account, you can email Customer Care from the Contact Us page.

Well they never sent it to me. I also clicked on not to match me anymore. I am still getting matches sent to my email. What they are doing is using my profile to send to women thinking that I am a member. This is really low, if you ask me, because I am not a member and don't intend on ever answering any of these communications to these women. I am sure the women that have sent me communications over the last couple of days have no idea that I am not a member and have tried to close my account.

The money part was not an issue for me but I don't like them using my profile to increase there membership. I deleted all my photos too, so I hope there not still using those.

What a scam

Ree of Atlanta GA (08/21/08)
I am furious with eharmony - I had subscribed about a year ago for a month or two, then stopped for several months. I recently got back on and found that two great looking matches had been sent my profile during the months that I was NOT a subscriber. Both of them had tried to contact me to no avail. Obviously they gave up and moved on. I can't believe how they would send someone pictures of a potential mate when the potential mate isn't even a subscriber!

Absolutely unfair to me and certainly to the two men who had thought they could communicate with me through this website. Cost me over 100.00 so far

Mj of Eden Prairie MN (08/21/08)
I have been a paying member on the eharmony web site for three months. I waited until I was given a significantly reduced cost prior to becoming a paying member.

I am attractive, bright, and photograph fairly well. I have had not so much as a single male contact me in the entire three months I have been on the site.

I am out approximately $30.00, which is a small amount of money to find out this web site is fraudelent.

I simply want others to know that this site, along with many other web sites, simply take your money. Please don't use any of these sites. I have yet to find any of my friends who have ever had a date or even a somewhat committed contact on eharmony, match.com and american singles.com...and these are the best sites.

Alan of Austin TX (08/13/08)
After getting a lot of matches out of state I finally managed to correspond with one in my city. I was just about to set up an actual meeting when my account was suddenly canceled for no reason. I emailed EHarmony but got no response.

This is just one more Internet scam. I no longer believe anybody selling anything.

M.l. of Hyde Park NY (08/10/08)
Cannot get them to stop mailings. Requested July 25, 2008 that I be deleted from all files and mailings; no response. Cannot connect with their site designated for cancellations - it does not exist. Tried to cancel on their site, impossible. They have e-mailed to me 30 times since July 25, when I first requested cncellation - I had never subscribed to begin with and had never used their service,

Contacted Watchdog and they did nothing. They asked for copies of all e-mails, which I sent. No response. It is impossible to get them to stop mailing! This site should be investigated and closed down immediately!

Severe psychological consequences - documented in records of mental health agency I receive treatment from. Their harassment has caused me to become highly agitated, and clinical staff at mental health program have expressed concerns about de-compensation and need for psychiatric hospitalization. I do want to be contacted by an attorney...immediately...I am on the verge of complete collapse.

Angela of Shaw MS (08/07/08)
After much heartbreak the conventional way and seeing so many advertisements for eharmony on t.v., I figured that I did not have much to loose. Wrong! I did the profile over a year ago and forgot about it, but when I decided to give dating a try again I thought of eharmony. Huge mistake! The one person that they say is a match for me has never responded despite me emailing him and sending the required questions for him to answer. Each time I check in and hit the find new matches button, it always comes back that there are no matches.

What about the thousands and millions of clients that they supposedly have? I match no one? That is a hard pill to swallow, at this rate I could have stayed in the conventional dating scene and took my chances. Now to add insult to injury, I can not find a phone number or email address to them to ask that my subscription be cancelled. The money doesn't matter if I can get out of this, I will chalk it up to a lesson and learning experience. But I would recommend them to no one.

Hurt pride and embarrasment that according to them I match no one.

Jj of Wenatchee WA (08/06/08)
eharmony wants your income and does credit checks when you sign up.

Sharon of Pensacola FL (07/29/08)
Eharmony sends you match names and most of the names are from a data base of people who no longer subscribe to their service. So I got about 1-2 match names a month, most did not respond. They matched my criteria but they no longer subscirbed to Eharmony and were plulled from their data base. I have not subsribed to them for almost a year and I still get notices that I have a match. So, that means those people within the last year that I have not subscribed are waiting to hear from me.

I think this is faulse advertising and they should only be allowed to send you matches to people who have a valid subscription at the time.

Until I figured this out, I kept paying monthly getting names of matches that could not respond. I have written to them over and over about this and they give a canned answer.

Sandy of Phx AZ (07/27/08)
I joined EHarmony because I was a little dissapointed in the quality of men I was meeting however the matches they send (and there are a whole lot of them) are either closed already, don't ever respond OR out right weird. They are so not a match i.e. describes himself as (friends describe me as depressed, I don't like to communicate). The tip of the iceberg was when I thought I found someone I really could mesh with and then saw another previous match with the same photo (different name, age, etc).

I told eharmony I question their screening process and wanted to cancel my acct. They of course stated they would cancel in july of 2009! PLEASE beware of them they keep matches that are closed/unavailable on their site and match you with them, they certainly don't match via compatability and I think they actually make some of the prospects up...at least they will send you a billion matches the minute your membership expires to reel you back in!

Lori of Panama City FL (07/25/08)
I signed up for eharmony in June. Receipt dated 6/17/08. On 6/21 I emailed them requesting a refund. They said no and that I should write a formal letter to customer service. I did so, still told no to the refund. I have tried other online sites and rec'd resonses to my profile - 1-4 a day...since joining eharm I have only rec'd 5 or so in over 6 weeks now. very strange. they are now sending emails that have in the subject line david wants to get to know you better....this is very misleading..david is not inititating this email as an interested suitor...david has never even viewed my profile. I have complained endlessly to no avail. Also, on one response they suggested I post photos. I had several photos posted already! They insisted I contact matches even though I insisted that I am a little to shy to do that...it was hard enough signing up for online dating and paying for the service...worse that they expect the female to initiate contact. aack!

I continue to email complaint..no real customer service..just a different person every time you reply to one..you get another responding with the same answers. Just very very unhappy.

S. of Alsip IL (07/24/08)
eHarmony has been sending solicitations through postal mail. I have written three letters asking them to please discontinue sending these offers to my home address, but to no avail. I continue to receive unwanted offers for joining their service. This has become more harrassment than anything and I am disappointed that a company that prides itself in customer service and satisfaction would continue to go to such lengths to try to gain customers. Please advise as to how else I might go about dealing with this matter.

Constantly receiving these solicitations has become a nuisance and I am annoyed with having to go through unwanted solicitations for a service in which I do not wish to partake.

Carolyn of Georgetown TX (07/23/08)
I signed up on July 22, 2008 in the evening as they kept sending me emails with good deals. I called my Discover Card Co. on July 23, to cancel services as I cannot negotiate their web site and they keep sending me names of people to connect with hundreds and thousands of miles from me. They do not list a ph. # or address so I can get in touch with them as I have tried on their site and it does not exist. Please Help!!

Anouk of Montreal OTHER (07/17/08)
On the last day of my subscription, I cancelled my eHarmony account. On the same day, I received an email saying that I had been \'automatically\' renewed. This company is as difficult to leave as FaceBook. Not only did they charge my VISA 10 days after I cancelled, but they continue to send me matches.

I have sent 3 email requests for a confirmation of my cancellation and a refund (it is very difficult to find a telephone number for their subscriptions/accounting... any telephone number at all). As it stands, I still have not received my refund and they have not cancelled or closed my account. I am entirely sure that this is NOT an ethical company at all - contrary to the reputation they have tried so hard to create.

$90 CDN

Juliana of San Francisco, CA (07/16/08)
I was a member of eHarmony for about 6 months. I cancelled my membership, but I am still getting email messages from eHarmony members that are interested in contacting me. This made me realize that even though I am no longer on the site they are keeping my profile active. Now I realize that when I was paying for my subscription I was looking at and possibly emailing profiles of people that are no longer on the site either. It is a total scam! They are advertising a certain number of members and showing their profiles and they don't exist.

My membership fee was about $100. I would like it back, but more importantly I would like them to remove my profile and the profile of other PAST members. It is false adversting.

James of Elliot Lake OTHER (07/15/08)
The worst dating experience of my life. The worst consumer experience of my life. I pay for a years membership. 90 of the 95 matches aren't even within my geographical settings. I am contacted by a woman who nurtures a relationship in an attempt to solve a personal problem, that being the old boyfriend couch surfing in her living room, she psychologically unable to evict him. THIS IS BLATANT ABUSE. But not according to eHarmony.

They refuse to take my complaint over the phone. I have to WRITE A SNAIL MAIL LETTER. They refuse to negotiate. I wanted a complete refund. Their attitue: there was no abuse; you received several months service. ABSOLUTE NONSENSE. This is wilful ignorance on their part. There is no compassion, no sensitiviy, no harmony at eHarmony.

This was a personal trauma. I have never in my life been abused by a date except through eHarmony. Everytime I think of them I am enraged. Their insensitive attitude only added to the trauma. I could not believe it! I pay money and am abused and they call it service. Please.

Warren of San Francisco CA (07/14/08)
I'm writing on behalf of my sister, who is too embarrassed to talk about being scammed....and falling for it. The scammer's screen name is John who claims to be from Alamo, CA. He initiated communication with my sister on March 6, 2008. Soon they began corresponding via Instant Messaging (IM). On March 17th, John told my sister a sob story, asked her to send him $1,300, and promised to pay her back. But they hadn't even met or talked on the phone. Being the compassionate (but naive) person she is, my sister sent him the money (via Moneygram, to Nigeria) the very next day. This continued for the next three months.

John showered my sister with compliments and sweet-talk (including marriage), while asking her for more money at the same time. Each request was accompanied by one bogus story after another (e.g. kidnapping, robbery, passport expiration, airfare, etc., etc.). Long story short, my sister sent this guy a total of $36,300 (not including $733 in Moneygram fees). My sister archived all their correspondence. It made me sick to my stomach. I was shocked that my sister could be so gullible. I felt guilty at the same time because it was me (and our mother) who encouraged my sister to join eHarmony last year. We wanted her to find a loving relationship. She was lonely, which made her susceptible to scamsters using sweet talk to take advantage of her.

On 6/12/08, my sister sounded really stressed out. She didn't want to send the guy any more money. But he wouldn't let up the pressure. He needed $2,600. His excuse was that he was still stuck in Nigeria and couldn't get back to the U.S. without her continued financial help. In my sister's mind, if John didn't make it back to the U.S., she'd never be repaid. My sister is financially wiped out because of this scam. She is a clerk at a utility company and doesn't make that much money. She finally told us the situation two weeks ago, when she was entirely tapped out and had no more money to send, and no money to pay her bills. She felt embarrassed. She finally realized she'd never get her money back, and that John might not be the person he claimed he was. We were also worried about my sister's safety. If John was so relentless in pressuring my sister for money, he could come after her. He knows where she lives. John could be a part of a criminal gang. We have no way of knowing.

For the sake of her safety, my sister changed her address and phone number. We've learned the hard way that scamsters are everywhere, including at eHarmony, which we thought would screen out scamsters and other scumbags. We don't know what the next step should be. We don't know if we should pursue legal or police action. I just filed the complaint with eHarmony. Based on the complaints I've seen about eHarmony on this website, I doubt it would do much.

$37,033

William of Lafayette IN (07/05/08)
After sending detailed emails to eHarmony about my attempts to cancel their service and not have my credit card automatically renewed for another month on June 5, 2008, I finally had to cancel that card on July 5, 2008. And now my credit card company has two charges to dispute. I've never disputed a charge in my life. I spoke at length with someone named Mark once I finally found a number for eHarmony on their web site. Mark assured me that their site works and thousands of people have gotten married after meeting through it.

I personally had as many as 1,500 matches delivered to me. Never knew my personality was compatible with so many. I told Mark if you threw enough people into a snake pit, someone was going to get bit. I knew it was a numbers' game, and thought I might get lucky and meet someone. It didn't happen through eHarmony. I'm not bitter about it; I just wish I hadn't wasted time and money on their service. Ninety-eight percent of these matches weren't even close to being matches for me.

I did go on a handful of dates, but after a couple of months decided I didn't like ranging over Indiana to meet strangers that I'd had short conversations with on the phone. When I talked to Mark and sent emails, the response was that eHarmony really wants me to find the love of my life. It seems like they really want my $29.95--every month. While he said he couldn't help get my money back from June, he did say they would give me two months free.

Two months free of a service I don't want? I declined and was shocked to see the new charge today. Mark told me I wouldn't be charged again. I was on hold with Mark when I Googled eHarmony problems. What a surprise to find the many others who've been likewise cheated. I don't think any of us should have to spend time in disputes with such scam companies. Nor should we have to cancel credit cards, dispute false charges, or feel bad about how their deceitful mismatching system is only a moneymaker for growing eHarmony empire.

Delia of Caldwell NJ (07/03/08)
I bought a 3 month subscripton and paid in full. An EHarmony rep told me that I would get a notice on my home page that would ask me if I wanted to extend my membership when the 3 months was up. I never hit the button to extend my membership. I then get a bill in the mail for a $30 charge to extend my membership.

EHarmony refused to refund the money stating I should have checked my acct page from time to time to see if they where going to charge me for extended months.They hide this information and it is unfair and a slimy way to make money. Just as they display the huge pink button to give an option to extend your membership they can and should use the same clear visibility to let you know when your membership is up and they will be auto billing you if you dont respond by this date.

While its only $30 its my money that I work hard for and like most people I am month to month with every dollar.

Steven of Boynton Bch FL (06/28/08)
This is a follow-up referencing my complaints about Eharmony dated 06/21/08. So far, I currently have a full credit of my initial 251.00 back to my card. It's only been 7 days and I am told by my customer service rep. that this dispute remains open for 60 days. I've continued to try and make sense of Eharmony's billing tactics and I think I've figured out one of the scams! You have to read between the lines with Eharmony. IF YOU THINK YOU HAVE CANCELED YOUR ACCOUNT WITH eHarmony, AND DISMISS THE ISSUE AS DONE...BE PREPARED FOR YET ANOTHER CHARGE TO YOUR CREDIT CARD!

Billing seems to be set up in this manor...REGARDLESS of your cancellation/termination of services, eHarmony's automated billing will AUTO-RENEW your account 24hrs prior to your account closing date. There is some BOGUS disclosure by eHarmony about doing this as to maintain continuity of service. If you do not catch this, your credit card will be charged again. Complaining to eHarmony via Email/phone buys eHarmony several more months of charges. Not right!

April of Southfield MI (06/28/08)
I used eHarmony for three months; earlier this year. And, over that three month time period, I received matches that didn't actually match my preferences. I was told that the computer does the matching; however, I don't think that this is entirely true due to the fact that I only got matches on Monday-Friday from 9-5. A computer would generate a match 24/7.

I did notice; however, that on the day before my membership expired, which was on the weekend, I got a match. This was very suspicious! Do you mean to tell me that by luck, on the day before my membership ended, that Mr. Right was waiting for me? I don't think so! As a matter of fact, this weekend match was too good because this person matched what I was looking for on too many levels; and I had my preferences set so high that it would be almost impossible to match me on all levels. By the way, I was encouraged to set my preferences higher if I didn't want to be matched with every man on the site just for the sake of being matched.

When speaking to a representative, they encouraged me to think outside of the box in terms of location. What good would it do for me to live in the US and date someone living in another country? I won't even date a man that lives outside of my state! I know exactly what I want, but the representatives wanted me to broaded my scope not only on distance, but in other areas as well. Another thing that was surprising was that I was matched with a Muslim. I am Christian and I only specified Christian matches; so why was I matched with a Muslim? I really don't understand that one. I think that eHarmony is a dating service that is more BOGUS than real; meaning that the hundreds of marriages that they are claiming that take place on a daily basis, is a lie.

They also match you with individuals that no longer have memberships, which is a waste of your time. Afterall, what are the chances of someone rejoining just to view your profile? I don't regret that I tried eHarmony, because it was an experience that taught me that dating sites, both free of charge and expensive, offer the same results; not much to look forward to! I do hope; however, that eHarmony is exposed. Someone should actually look into their claims on the number of marriages that they are accountable for. I stress this because when I called with a problem, they read that marriage script to me each time. In addition to that, someone needs to look into the way that matches are generated.

Anthony of Las Vegas NV (06/26/08)
After re-upping my subscription, I could not get on e-harmony's website. I e-mailed them 4 times over 4 days and got a computer generated response each time. I was so frustrated! After finally finding a phone# to reach a live person, valerie, she said its because I use a Mac and had to donwnload a browser called camino yo use e-harmony. They had no trouble taking my $55.00 4 days earlier! No where did I see that Mac was incompatible with their system. Anyway, valerie was very nice, but i told her as soon as i got back on their site was going to cancel my subscription-which I did! what a complete waste of time & money!

Marc of Gloucester,Ottawa,Ontario OTHER (06/25/08)
I am only receiving referals from girls too far from me, I noted (Ottawa,Ontario) not USA. I want to see a photo before starting to communicate. This past number of days, I have not been getting very many referals at all. HELP

Steven of Boynton Beach FL (06/21/08)
WHAT IS GOING ON HERE??? I stumbled onto this site while trying day after day to communicate to eHarmony that my match settings were for a local match. Local match only! Local match period! eHarmony's seemingly computer generated response was that..I should consider all matches, because that person may be willing to relocate. WHAT???

As I reviewed customer complaints and issues on this site I was alarmed... no, actually I was shocked at the apparent SCAM that is being perpetrated by eHarmony. I checked my credit card recent account summary by phone(because my next statement had not arrived yet by mail) and instead of billing me seperate increments of 80+$ over what I understood would be a 12 month period with option to cancel at any time...I HAD A CHARGE OF $$$ 251.00 $$$ for a full year. SHAME ON YOU eHarmony!!!

Word to wise. Contact your credit card companies right away if you recently signed up with eHarmony. You must initiate a disputed charge complaint. Your credit card customer service rep will inform you(with an 800 # provided) that you must contact eHarmony and get a cancellation of membership number of some sort??? Of course since you can not actually talk to an eHarmony customer service rep. you won't have much to give to your credit card company. Do not back down!!! My credit card company is proceeding with a full dispute of all charges. I am already in search of legal council that would be interested in exposing how eHarmony is getting away with these practices.

Bill of W Palm Beach FL (06/17/08)
Eharmony has continued to bill my credit card to the point that i had to cancel it. I have tried to get the money back from them; they agree that they should not have charged my credit card and have put on a run around for about 5 months now trying to get my money back. I had no success getting the money from my credit card company because they want evidence, copy of contract and several other times which I could not provide this being online sign up. If you are going to sign up for eharmony do not give them a credit card, use money order or something otherwise they will mess up your account and will not refund your money (check is in the mail) run around.

I only used the service for about 2 months even though i payed for a whole year. The matches were horrible, rude, wierd people to the extent that i decided never to use the service again, i cancelled. at the end of 12 months they started charging my credit card and charged quite a bit before i realised and cancelled my credit card.

Jennifer of San Francisco CA (06/15/08)
I feel that eharmony is a complete scam. I foolishly signed up for the year membership, after I got some very promising matches emailed to me. As soon as I paid my money, I never heard from any of the matches again! I have doubts as to the authenticity of the matches (in other words - I think they match you with fake people to get you to join) In one year I did not have 1 date!!!! I asked for more time free or my money back, and they refused....stating that eharmony is a process that takes time....well they seem to make a lot of money off this process.

I do not recommend eharmony to anyone, and feel that it is a complete scam. ALSO....THEY TRIED TO CHARGE ME FOR ANOTHER YEAR AFTER I CANCELLED....LUCKILY MY BANK REVERSED THE CHARGES, BUT EHARMONY WOULD NOT

I lost lots of money and they wouldn't refund it, and they tried to put through an illegal charge.

Maurice of Daisy Hill OTHER (06/14/08)
I did not want membership in this program. However, eharmony has charged my account without my agreement or permission. This is a fraud.

$29.95 has been charged from my account without my agreement. It was impossible to cancel according to their instructions.

Linda of Concord, NC (06/14/08)
Signed up with eHarmony and was able to access their website for the first three days. The matches were horrible and when I tried to sign on the fourth day I could not access my account to view matches or anything else. There is no way to contact them without logging into your account with them and it would not allow me to do so. With my account set up to be automatically renewed I must cancel prior to my renewal date but the only way to cancel is to login, which I am unable to do. There is no customer service for them without logging in because it only gives you an error message.

Spoke to a personal friend of mine who works for a large company in the information systems division. He said there is no reason I should not be able to log on to the site from my end, especially if I was able to log in for three straight days after registering with them. He feels the problem is definitely on their end but, of course, had so solution as to how to contact them due to the fact the only way they allow communication is by logging in, which I cannot do.

This will continue to renew every three months without my cancellation notice, which I cannot give.

Lana of Pasadena CA (06/14/08)
I had signed up for the 7-day free trial for E-harmony. I followed the directions to cancel the trial after ~5 days because I found the site unsatisfactory - the search engine claimed that it could find no matches so I had nothing to work with.

Here's the catch: On the website, the only way to cancel is to call them. So, I called the number and received an answering machine message that said that the phone lines were down and to call again later. I tried to call the next day (day 6 of my trial) at different times since I didn't want to be billed for the service and received the exact same message.

By day seven, I wrote to E-harmony via the user support email address provided telling them that I've been trying to contact them for two days to cancel my account and didn't appreciate the lack of service that the website provided and said that if I didn't hear from them, I would contact the Better Business Bureau since I had been trying to cancel since day 5 of my trial and it was already my 7th day - unless my account is cancelled, I would be billed $49.99/month, which I didn't want.

I sent this email on 5/6/05. I didn't receive an email response until 5/12/05 and saw on my credit card statement that $49.99 had been billed to my account.

The email said that my account had been canceled and $49.99 was credited back to my account and that my account has been inactivated.

This time lapse is unacceptable by any standard. At the time, I lived < 5 minutes away from the corporate office and was even thinking of going there to fix this issue so that they'd understand that their members are real people. However, in order for me to do that, I'd have to take time off work to do so.

To this day, I refer to E-harmony as E-harmingme because of it's unethical and dishonest business practices. For a clinical psychologist (Neil Clark Warren) to say in his company's commercials that you may be missing your opportunity to find the love of your life if you don't sign up for E-harmony and then to take financial advantage of it's members by toe-ing the line of what's legal and what's not, is professionally irresponsible and he should feel ashamed of that.

J. of Overland Park KS (06/13/08)
I signed up and paid my dues in December '07. I have tried several times to contact them to inform them that I no longer want the service. I have tried calling this spring and got busy signals and or waited over 20 minutes. I have emailed them several times and I have never recieved comment. I no longer get the emails with matches however I am still being charged on my credit card. Please help me stop this!

I was charged onced again aprox. $ 29.00 on my credit card even thought I have attempted several times to stop the service.

Christine of Los Angeles CA (06/12/08)
This is more to serve as a warning for any potential clients eharmony. I had a one-month subscription which I'd allowed to renew for one additional month. Today, I signed on to cancel, and I had an email from eharmony informing me that my subscription had already renewed today-despite another email that had told me that my subscription would renew JUNE 13-TOMORROW! I phoned them and complained.

Bottom line, I was given a refund (or, at least a confirmation number so far therefor) b/c I'd mentioned the previous email. However, I was told that the subscriptions renew 24hours ahead of whatever date the expiry is...I don't remember ever seeing that little warning anywhere, particularly NOT in the renewal emails. As for the matches I'd received, most were okay. However, there were a couple who, when we got to the open-ended,type-your-own questions, turned out to be REAL creeps. There was bad language, w/letters re-arranged albeit, and sexually explicit answers or questions (and my questions were NOT of a sexual nature). Not really eharmony's fault, true, but again, just be careful w/whom you connect! ...some of these people could be sex offenders, registered or not.

Promised refund of $49.99 w/a comfirmation number. The customer service girl was pleasant and helpful.

John of San Diego CA (06/12/08)
I cancelled my membership after 2 days of signing up. I was told I had 30 days to cancel. I STILL received a bill for $144 and was told I would not get a refund. It's easy to sign up BUT BUYER BEWARE in trying to cancel. Their customer service people are impossible to deal with.

$144 for NOTHING!

Jamie of Fort Wayne IN (06/12/08)
I paid my first 3 months with a credit card. Big mistake. They automatically deducted the next month. I filled out everything to cancel the membership. They took out the following month. I deleted all information and filled out the form again. Then I was told on my account that it was good until July 2, 2008. Now I cannot get into the website to check for any matches, yet they took my money. $29.95 was deducted from my account for two more month, which I did not want. I tried to cancel both times. They provided matches within a 60-500 mile range and sometimes more, when I stipulated only 60 miles from my home.

Since the money was taken from my credit card and I had already a high bill from foot surgery, it just ran it up higher causing extreme frustration and wondering if they can at anytime deduct from my credit card.

Laura of Corning CA (06/09/08)
I was so happy to have by gut about Eharnony validated. I was put on probation by them for threatening to sue them in small claims court for false advertising. I have numerous pets, and they sent me a guy who is allergic to cats! I do enjoy their discussion boards, I have met some lovely people there. I'm all for a class action suit. I think they are selling hope, and in America, u can sell any thing people buy. I was hoping that their higher prices would keep the riff-raff away.

monetary loss, emotional damages, pain and suffering, somatic symptons, waste of time, energy and opportunities

Donna of Bedford TX (06/09/08)
Deliberately misrepresent their website and the payment plan. I was told the payments would be $83.80 every four months for the following twelve months. Not true. You must make the four payments in the FIRST four months of that year. Would not let me speak to a supervisor and was told only that they would tell me the same thing the customer rep was saying.

Donna of Bedford TX (06/09/08)
Deliberately misrepresent their website and the payment plan. I was told the payments would be $83.80 every four months for the following twelve months. Not true. You must make the four payments in the FIRST four months of that year. Would not let me speak to a supervisor and was told only that they would tell me the same thing the customer rep was saying.

Debra of Cazenovia NY (06/06/08)
There is no way of reaching these people to let them know that they have a very offensive advertisement about cruelty to animals that just pops up and you cannot avoid it. It is very unsettling.

Tracy of Bollington, Cheshire (06/06/08)
Eharmony caused me to think they are running a scam. As my membership was due to renew at $49.95 USD per month a new and very promising profile flew into my account which prompted me to renew ( after many unpromising previous profiles which I did not follow up) the method of communication was constrained to the eharmony site.

After I followed this up after I renewed membership I was advised by eharmony that the individual had been removed from the site , with no further explanation. I thought this was very dubious. I renewed membership again as I received another promising profile, we got as far as speaking on the phone, this again was extremely dubious.

3 x $49.95 out of pocket.

Tim of Oak Forest, IL (06/05/08)
I tried to sign up for there advertised free trial and was unsuccessful. I then closed out the link. But somehow my aborted profile was listed and they (eharmony) keeps sending me emails with people supposedly interested in meeting me.

I never joined this service and didn sign or pay for it. I've tried on numerous occassions to contact eharmony but to no avail, they list no phone number and when I try to sign on with the password they gave me it comes up as error.

Kasey of Mason, MI (06/05/08)
I've always been skeptical of online dating services, but when eharmony offered their free communications weekend I decided to check it out. From the beginning, it seemed as though they were just matching me up with names pulled out of a hat.

It wasn't until I actually started communicating outside of eharmony with one of those individuals that I really became uncomfortable. Thankfully, because I work for a law enforcement agency I had enough sense to trust my gut and did some checking up on the guy. As it turns out, eharmony.com had matched me up with a REGISTERED SEX OFFENDER. 

I don't recommend any online dating service, but if your mind is set and you still insist on trying it out, be safe about it and do a background check on the individuals you are set up with.

Mitchell of Tulsa OK (06/04/08)
I signed up for eharmony and paid for my membership. The system told me that my profile wasn't complete, and that I had to sign up for RelyID to confirm my identity. I paid an additional $6 for RelyId, and filled out their questionaire online. It told me that my info wasn't accurate, but didn't tell me what was accurate, and I would have to call them. I called them, and told me that I couldn't fix it online or over the phone.

Since I don't have a working printer or fax machine, they would have to snail mail the form, and I would have to mail it back. I wrote to eharmony, telling what happened, and asked if I could put my account on hold until the situation was settled. They told me that I couldn't, and my member is still running, even though I can't use it, but I paid for it. I got the form in the mail, and it asks for my SS#. I don't know if I trust them enough to give it. I may just cancel my account and consider this just lost money.

Kay of Sunnybank, Queensland OTHER (06/03/08)
I met my ex-finace through eHarmony in May 2006. He lives in Florida and I live in Australia. It is terribly wrong that eHarmony introduced us in May 2006 and also helped us break up by allowing him to re-register and join eHarmony dispite of being informed about our engagement and corrrespondence asking if we would be interested in speaking to the media about our success story in October/November 2007.

I have not received any response on acknowledgement after 5 days of detailing the events surrounding our break up and warnign them that he is a devious and unsculpulous who will use women in any way he can. We met in person in late October 2006 and got engaged on November 4 2006. He spent three months in Australia with me from December 2006 to Feburary 2007. I paid for his airticket, accomodation and expenses including clothes, shoes and presents for his family.

He returned to Florida as his grandmother was very ill. Our plan was fo rhim to go home to look after his grandmother who passed away April 23 2006 and also so that he can earn money to return to live and work in Australia. He became a very different person after he left Australia, he was always too busy to talk to me even before he found employment and declined any visits saying that he was coming over to see me. To my devastation, 2 years after knowing him, I have discovered that he had not only cheated on me but had rejoined eHarmony about 2-3 months before we broke up. eHarmony is a site that is not reliable and no one will answer any of my questions on the telephone or through email. Their response is that they are investigating the matter.

I have spent over $300.00 on membership and over $7000.00 on the relationship in the last 2 years.

Bianca of Brighton East AZ (06/02/08)
i tried to cancel my account with the on-line dating service E-harmony I followed their instructions on their website. I followed them exactly, but some of their prompts do not exist

I am now liable to continue paying for something I no longer want to use, due to my financial situation.

Julie of Bronson MI (05/26/08)
Joined for the free weekend to see how they worked. Whenever trying to go see what messages, it only gave option to start, not already member. Just want someone to communicate with, not marry or go through a mediator. Won't pay to meet people. Exchange emails before consider seeing person, yet you have to only go through e Harmony and only if you can get in.

frustrated trying to fuss with it. Not interested in games with a middle person.

Tim of Nashville TN (05/25/08)
eHarmony has failed to honor my cancellation priveleges. I've been emailing them for three months trying to get them to stop to no avail.

Steve of Lancaster CA (05/22/08)
I do not want to recieve any mailings from this company. I never signed up with them and have no interest getting mailed this harrasment any longer!

Pat of Fairfield OH (05/19/08)
Joined this service had very poor service was lied to couldnt post my picture they said they would if i emailed to them in 24hrs then they said it would take a few weeks several people canceled me as possable dates because my picture wasnt there I ask for a refund they said it was too late i am very dissatisfied with these people Thanks for listning

Lost $200 in this process

Matias of Vantaa OTHER (05/18/08)
After being few months as subscriber without paying I started receiving matches notifications, I joined even being suspicious as the matches resume info did not make much sense. I started communicating with one but sounded fishy, I checked the email and they came from eharmony itself, i dont have the means to fight this from my location as im currently living in finland and im not even a us citizen

if they came from outside the system (i/e a yahoo or gmail account) it is easily verifiable, it is possible that a scam artist works inside eharmony or that eharmony is involved into this, that is beyond my knowledge, please take into notice that emails from matches coming from yahoo, gmail or other email provider may be sort of evidence in court. In order to know where the emails you receive come you have to see the full headers of the email you receive (options in yahoo, gmail or any decent email provider),

it does shows you the sender's ip address, after that you can simply use an 'ip locator' (search google for ip location) If you are a scam victim and you have been communicating thru your personal email with the person in question you can get some information about the perpetrator in this way.

Barbara of North Bend WA (05/14/08)
I signed up for three months and was put on auto renew although there is no indication when you sign up that you are being placed on auto renew. I cancelled my service after 5 days and a window popped up saying that I was entitled to a refund but I have not received one. I received poor matches and cancelled after five days of getting progressivlely poor matches and some utterly ridiculous matches.

They had automatically set my age range to men who were older, so I was getting a lot of matches that were much older than myself the first two days. The matches didnt improve when I adjusted the age range.

I still receive matches everyday and requests to communicate which would mean EHarmony has not closed my account as requested. I would like to sign on to delete my pic and some of the info in my profile, for obivous reasons, but am afraid that this would make the situation even worse! To continue to present closed accounts to others as viable matches is deceptive. I was suckered as their ads present them as being above other online dating sites but they may actually be worse! Shame on me for falling for it but shame on them for their greed and manipulation.

Paid the 110 plus change for 3 months, didnt receive a refund although a banner declared I was entitled to one.

Barry of North Vancouver OTHER (05/13/08)
Having been on this site for a month, I can honestly say it is the worst dating site I have ever experienced. Well o0ver 90% of women do not post photos, and those that I have seen have been physically very unattractive, many have been taller than me - by as much as four inches, which would mean about 6.5 - 7 inches taller when wearing high heels. Many are grossly overweight. Among my stated preferences is for a woman who is physically attractive by most standards Dr. Warren's 29 matching characeristics totally ignores physical attraction and physical preferences. This site might be useful ONLY for those to whom physical appearance means absolutely nothing at all.

I have telephoned with complaints several times. Complaints are a waste of time. This site is a money-making rip-off and will only disappoint.

Amay of New York NY (05/12/08)
I joined eharmony dating service for 4 month, which is to end effective today, May 12,2008. When I logged into the account on May 11, 2008 to cancel my subscription I found that eharmony charged my American Express card on May 11, 2008 1 day before my subscription was to end. I called American Express to stop payment, however they told me that I must also contact eharmony, which I did.

When I called them to speak with their representatives Garett and Adam, they refused to credit my account, claiming that eharmony is allowed to bill credit cards 1 day before the account is to cancel. I did not select auto renew, and they just went ahead and charged my credit card. They have refused to credit my account. Can you assist me in having e-harmony credit my account, especially since I cancelled the subscription 1 day before the subscription was to end. Personally I think this service must be looked into as they are fraudulently cheating consumer by unfair billing practices.

Jennifer of Aoskie NC (05/05/08)
I joined eHarmony.com looking to start dating. I thought that they were a good agency due to the positive responds I received from people who used them. In Dec. 2007 I believe that was when I was emailed that Lucas Moore wanted to contact me. We started communicating within Eharmony.com and then by way of Yahoo.com. He learned that I did a lot of community service and donated to victims or people with problems vi. email. He begin to tell me about a poor boy who he heard about by way of CNN who needed an operation and the family needed money in Ghana. I told him about different agencies that help people as a referral. He sent me their email address to contact them. which I did but they did not return a responds. Or the responds went to my spam which is deleted directly. He then asked if he could send me something. I asked what he was sending he said it was a surprise. No one is at my home during the day so I told him he could send it to my office at Elizabeth City State University.

That Saturday about January 19, 2008 on a Saturday flowers came to Campus Police for me. I was not in so they held them until Monday January 21, 2008. One of the officers brought them to me. The next two days January 22-23, 2008 I beleive these are the dates. I received more of the same Roses with Cala Lilies. Around about January 24, 2008 Lucas asked me if some of his friends could send some packages to me so that we could seen them to the poor boy. I told him to have them send the packages directly to the poor boy or to send them directly to him to be mailed. He claimed that he would be traveling to Ohio for a contact job and would not be home to accept the . I told him no.

On January 25, 2008 I was called down stairs to accept 2 packages.On January 31, 2008. He emailed me to ask if I received the shiping label. I told him no. On Feb. 2, 2008 a email came to me which contained a Priority Mail Click-N-Ship Label. I emailed him and told him that I could not send the package to Ghanya. When I noticed that he had spent $120.43 cent for the label I did not want him to lose the money on the shipment so I told him that I would send it but do not send any more packages to my office or my house. On the way to Columbia North Carolina I stopped by the post office on February 2, 2008 and mailed the box. I put everything in one box. I informed the guy at the post office about the way I recieved the Priority Mail label by email and I requested that he check the scan label. The label did not show up on the scan but he said that it may be because it was done online. He said that everything was in order and took the package. I am sorry I did not think of the fact that someone elses card may have been used to pay for the packages or even te Priority Mail.

On April 29, 2008 I was called into Chief Beamon office on campus in Campus Police. He asked me about the receipt of a package back in January on the 24, 2008. I told him that I had received 2 packages that day. He told me about a call that a man Capital One card had been used without his knowledge to purchase a Marantz DVD Player . This is considered considered Credit Card Fraud. I was in shock and upset. I told him that I went on eHarmony.com and was referred to Lucas Moore. The information above was told to him. I was advised to pay the amount of $161.11 so that I will not be charged or arrested.

The packages was send by FedEx. I have filed Fraud claims with the US post Office, eHarmony.com, yahoo.com, and I sent the payment. I have a picture of the person who is said to be Lucas Moore. I will file this information with the police in my town , in Elizabeth City,NC and with Chief Beamon at Elizabeth City State University in Elizabeth City, NC. I am looking around my house and my office to see if I can find anything from the pants and shirt that I received. Later during February I recieved a box. I still have these items but I can not find the packing slips.

I will never help anyone else online. I will never go to another dating website. I requested my money back from eHarmony.com. I just wanted my name cleared.

My job was notified. I could be at risk of lossing my job at the university. I paid $161.11 and my have to pay more out. Risk of being arrested. Time lost from work to clear my name.

Jeanne of Bondville VT (05/03/08)
I had/(have) a one year subscription with many matches that had nothing in common with me. After a month they recycle the matches again to see if you're interested now. I was looking for the button to press that would say still not interested but it isn't an option.

I called and cancelled after three months, of-course no refund but they still send you matches, and no they don't get any better after you have cancelled. Just poor business and ethics on their part. Much better on Match.com and I've met several nice Matches. Keep looking but look somewhere else than e-Harmony.

Victoria of Abilene TX (05/03/08)
Decided to sign-up, and never selected the auto-renew. Saw that the service renewed automatically; so I called them upon setting up service to cancel after the three months.

On April 19, 2008, they charged my credit card for another month. Emailed them. Thought it would cancel the service. Nope. They won't give up. Kept emailing me about matches.

Called them on 5/3 to confirm cancellaton, and they said they never received a phone call or email from me. Refused to creidt my account. Have not signed on to the account except to look for their hidden phone number. Now that I find this complaint site, it appears that eharmony is a totally fraudulent scam operation going under the cover of a Christian organization. Somebody needs to do something. Where do we file a complaint that will cause the Attorney General to stop their fraud?

$39.95 more than the $110.85 that I foolishly agreed to pay.

William of Ripon CA (05/03/08)
signed up for conditional (free) membership. Submitted my profile. Got 10-20 e-mails back in regard to women who wanted to meet me. In order to access that, I had to sign up for a paid membership. As I'm newley divorced and not really ready to pusue another relationship, I declined. Got e-mail from eharmony, titled something like are youhesitant to join? etc. I emailed them back, stating my case and asking them to cancel my conditianal membership. I'm still getting eharmony spam. Getting tired of it. I've e-mailed them three times so far.

It's just irritating

Kevin of Winston Salem NC (04/28/08)
eHarmony.com is a total joke and a huge waste of money and time. Their are only a handful of REAL profiles on the site. Most so called matches fail to respond. Any profile on the site containing only one photo is exceptionally suspicious, especially when many of those are scans of models from magazines. Yes, that's right, completely fake profiles. I throughly believe as I worked in the dot.bomb area for a decade that this whole company is just another internet scam. Keep your money in your wallet or account, steer clear of eHarmony and their bogus Dr. approved matching system which is nothing but the machine gun method. Translation, if you fire enough bullets (matches) you'll eventually get a hit. But will it be the person you really want?

Furthermore is it the type of person you want in your life? I happen to discover these fake profiles on eHarmony and begin to report them. All of a sudden I received 60 closed matching messages messages. Hmm, it would seem to me the matches closed before their FAKE profiles were discovered and deleted. Here's another tip on eHarmony. When you cancel your account they continue to use your profile as a match for others. Increasing what they can claim as people who are ON their system. But how can you be a match if you don't subscribe to their service?

They also use your old profile to SPAM you with Match requests communication after you close the account. In an attempt to sucker you in for another $50 or $100 bucks. I have read by Googleing eHarmony complaints that even after certified snail mail request to the company for removal of your profile; that the profiles still exist on the site and are used for matching, and member reporting. This whole company should either be fined, or shut down for their fraduenent business practices. At the least someone should file a class action suit against them. I certainly would support that action.

Out a six month subscription fee of over $160.00, which even though I canceled three months into the subscription eHarmony will not refund the balance. They only will allow continued access to my account until July 2008 when the subscription expires. But if I canceled the account why would I want to continue to access it?

Ali of Girard OH (04/28/08)
I had already signed up for eHarmony and put a lot of time into setting up my account. Finally, I saw a promotion on their page for 3 months for $19.95 (total), along with a promotional code. The deal ended that day, so I decided to try out a 3 month subscription. After I entered in my debit card information, there was no place for the promotional code, but I was directed to a page that listed a much higher amount billed to my card. I called customer service and explained my situation, giving them the promotional code tey had advertised.

It became a 45 minute to hour process, and they never admitted to any promotion. They claimed that they could not find it in their system and would never have offered it. The best they would have offered would be $19.95 PER MONTH for 3 months. The best they would give me when I called was $29.95 per month for 3 months or cancel my subsciption and reverse charges. They also treated me as if I had misunderstood or misread the simple banner. I was really disappointed because I had already started comunication with a few people and would have liked the opportunity to continue. It didn't help that the supervisor wasn't very polite. eHarmony is a huge disappointment and they seem to run a lot of scams. It's best to avoid them altogether.

I had a larger amount than expected billed to my debit card. It will take time to process the charge reversal and I won't have the funds available for a period of time.

Matthew of Allentown PA (04/28/08)
This is a follow-up to a previous complaint on 2/10/08. After sending a letter to Jaime at eHarmony's customer service department, I received the following response...

We have received your recent inquiry regarding a refund of subscription dues, and we regret to hear that you have not had a successful experience using our service.

As mentioned in our terms and conditions, we are unable to guarantee the quantity of matches a customer receives, as this is determined in large part by the specific settings/preferences a customer selects. We are also unable to guarantee a successful outcome or satisfaction with the matches you receive; however, we have found that many members have successfully found the love of their life by using our service. As a result, we are unable to grant your refund request. Nancy of Elizabethtown KY (04/28/08)
for months I have been charged for a service that i cancelled and am no longer getting. what can i do?

about 6 months charges at 29.95

Lily of Hollywood CA (04/27/08)
I'm so disgusted with this service. The cost to join is fairly hefty considering there are more affordable ones out there. I wouldn't mind the price, but I was just livid when I discovered that the website is bombarded with flashing ads that they claim to be affiliates as though that makes it any cheaper looking.Eharmony also has all these absurd add on features that are just offensive to anyone with a half of a brain. Their matching system is nothing more than a hit/miss bullseye target. Matching through a personality profile? It's bologna.

I'm a professional psychologist and know quite a bit about psychometric instruments. What's more, I have received emails from individuals that are clearly not from the U.S. I won't be unfair and tell you what I think this means, but I'm sure you can figure it for yourself.

Consequences...I feel ripped off and disgusted. I would encourage everyone considering this service to give it a second thought. It shouldn't be called Eharmony. Ebologna or Emultimilliondollarrippoffcompany may be more appropriate.

Laura of Claremore OK (04/26/08)
I attempted, at 3 different points in time, to close my account. I had signed up for the one year contract in which you pay several monthly installments at a discounted rate compared to a year of monthly payments. Several months later I decided I wanted to close my account. When I called the customer service representative explained that he could not close my account because it was still billing but that it would close at the end of the year I had paid for and that I didnt need to worry about it, he would take care of it. Months and months passed and I eventually forgot about it, found my own match elsewhere, and got married. Imagine my surprise when I go to check my bank statement online and see a charge from them.

I call again and explain the situation, making it clear that I expect a refund for the amount charged and that I want my account closed. The man I talk to informs me that he is not able to refund the charges because the auto renewal feature was selected. I explain that my account should have been closed months ago and he agrees that I called to have my account closed and tells me he can see the notes from that call but there is nothing he can do to help me other than close my account at that time. I call my bank at this point and go through the incredible hassle of changing my account information so that they are unable to bill me again. Thank God I took that step because a month later I receive an email stating the following: Dear (my name here), Your payment of $19.95 for the renewal of your 1 month eHarmony membership has been declined. This can be due to incorrectly entered billing or credit card information, as well as a declination by the card's associated financial institution. Please update your billing information by visiting (billing update website here), accessing the My Settings section, and selecting the Account Settings tab. We hope you continue to take advantage of the eHarmony.com service and community. If you have any questions or comments about this notice, please visit our Help section: (unhelpful link to help? page here). Sincerely, The eHarmony Team

I called again and using a few choice words, like lawyer, fraud, and sue, was able to get confirmation that my account really has been closed and a refund of the money I was fraudulently charged. I hope this helps anyone else out there who has had to deal with this horrible Christian? company. Well see if I get another error message in a month!

I ended up having two overdraft fees from these charges, which the bank should refund once its clear that the charges were incorrect. Heaven forbid I be able to buy my wedding dress and other accessories and drain my account to mere pennies the day before payday.

Christine of Summit NJ (04/25/08)
I paid for a 3-month E-Harmony subscription! At the end of the 3-month period I was billed for another month...even though I had never asked for a renewal (and didn't use the service for that matter). When I called to get the charges reversed...E-Harmony said I didn't turn off auto renewal. I looked back at my confirmation page (and there is no menton of any auto renewal). It seems an extremely dishonest practice, and apparently I'm not the only one who has been scammed.

I'm out $29.95...but worst of all it leaves a big bad mark on my faith (as E-Harmony claims to be a Christian organization).

Josephine of Mt Lebanon, PA (04/23/08)
I subscribed for 6 months on eharmony.com services. After the 6th month, they directly charged my bank through paypal the amount of $24.95. I immediately notified Paypal, my bank and eharmony that this is not authorized.

Paypal gets back to me that their investigation indicates that it is authorized. The problem with all this is I am not aware that Eharmony puts an auto-renewal switch by default ON THEIR subscription contract. They get your by the legal means and they may be nothing you can do about it. If the client calls them and says I don't want to use their service, if they are smart, they should refund the amount. After all the client did indicate immediately they will no longer be using the service.

Bridget of Central Square NY (04/13/08)
I subscribed with eharmony for three month trial and I became interested in five different people who started to chat with me in and out of eharmony. I received flowers and candy from them, but never an address or phone number. Then all of them within five weeks of meeting me online had to travel to Ghana, Africa or Nigeria on business or personal.

Once they were there they provided me with phone numbers and addresses that they could be reached at, but I never received pictures of them or their children they claimed to have traveling with them. Then one after the other started to ask me to send items such as ipods, boots, phones, dvd players, etc. - what a scam that was! I never did send them anything and they blamed me for not loving them - I guess they had other women they were counting on to provide for them too. They would not always remember who exactly I was, my son's name, or what I did for a living - even though they claimed to be falling in love with me.

I thought eharmony checked their consumers thouroughly - guess I was wrong! My brother did research and found almost all the scammers that I was chatting with - these were popular on other dating sites too.

I am fortunate that I only had my heart broken and did not loose any finances except my membership to eharmony for three months. I hope others will recognize the signs before doing anything drastic with their hearts and pocket books!

Sarah of Norfolk VA (04/13/08)
I too believe this service to be a scam. I was automatically renewed after I told a telemarketer that I do not wish to renew my subscription. I found the number for eharmony (after submitting a question...hard to find) and called informing the woman that I never sign up for automatic renewal with anything. When she said you agreed to it, I said let me pull up my receipt. She informed me it would not be on the e-mail confirmation but was instead on the web page confirmation. She also informed me that her records state I agreed to the automatic renewal via phone. Again, I never agree to those programs. I asked for the refund, and they say No, but you can access you account until the end of the month Yeah right. Also, the automatic renewal feature is not something you can turn off. Eharmony has to do it by phone (again, where is the customer service number?) The only thing ,the consumer, can do is cancel the subscription. So if you made the mistake of signing up, wait until right before original subscription expires and cancel your acount. Also, use paypal and not a credit card, then they can't auto charge you. Funny how legal it is for them to take our money without a signature (pen or digital), but every other store in the world asks for identification before they can accept your payment...criminal. Just so you know, this company claims to be Christian...I don't see it. Stay away and don't use.

As a result of the eharmony automatic renewal (that you the consumer cannot turn off) I was chaged $29.95.

Dolores of Corpus Christi TX (04/12/08)
I am questioning the practices of eHarmony, an online dating service. I joined eHarmony in December 2006 for one year and chose not to renew my membership in December 2007. Since then I have continued to receive email notices that I have a match on their website. My curiosity led me to check out the website where I discovered a lengthy list of matches, some who had apparently been waiting for me to reply to them. Of course, since I am no longer a member, I cannot communicate with these matches without renewing my membership. Thus, I am led to the following questions:

* Why is my profile continuing to be presented to active members if I am not a member?
* Is this practice the reason why many matches never respond to active members- they are no longer members themselves.

My conclusion is that eHarmony uses this practice to entice former members to renew their subscriptions and pad current member's list of matches. I am thinking that this is unethical and needs to be addressed. I recently reviewed a lengthy list of complaints about this and other practices eHarmony appears to perform. Hopefully this can be investigated.

I cannot report any specific consequences or damages I have experienced in this situation. However, I feel uncomfortable that my profile is continuing to be used to entice members as I am no longer an active member and will not respond to them. It also bothers me that eHarmony attempts to hook me into renewing my membership on an almost daily basis.

Joan of Brooklyn NY (04/12/08)
I complained to eharmony.com about a match that turned out to be a scam artist. I was told that his picture would be removed from their site. Then they rematched me with the same person! He changed his ethnicity from Native American to Latino or Hispanic. He goes by the name of Micheal Brown of W. Haven, CT. Ladies be aware of this man. He is not from the US. He is from Ghana and will not call you until he receives an email to go bid on a project. That is because he does not have a US cell phone.

I have asked eharmony to refund me the rest of my money because they lied about removing him from the site. They owe me $110.00.

Barbara of San Diego CA (04/07/08)
I've been on the site since October and have received at least 5 matches that have been scam artists. I'm convinced it's the same person or a ring of criminals that have multiple personalities. I thought this site was secure, safe, and particular about their membership. What a joke. I've even gotten to the point where I can string together the connection between men on the site and their profiles, phone numbers being used and so-called names.

I've lost $284 of membership fees since eHarmony refuses to refund me for my time,yet alone the emotional damage.

Arhidi of North Vancouver Canada (04/06/08)
I didn't do my research. I had no idea that so many complaints came also from people in the United States. I thank all who wrote about e harmony. Another scam! What is the US doing about it to close them down and advertising on TV. Yes, I had signed up, with no results. Have another one a half months to go, to stop it. My fault and never again.

P. of Tallahassee FL (04/06/08)
I filled out the profile info for eHarmony but as I was having computer problems, didn't send in a payment. After about a week, and trading off my then current OS for a dependable, and much less expensive one (think penguin), I began getting a boatload of matches even though I wasn't a paying customer. The reason I never joined was because, like others have said, I kept getting these matches from all over the country even though I'd indicated that distance was very important in my profile. I even got nudged a few times but by no-one in my own area.

I tried a few times to figure out how to cancel the membership but ultimately had to ascertain the phone number from a third party; Wikipaedia, in this case. Funny how eHarmony won't list their own number but others will do it for them.

I read this list of reviews before making my decision to cancel the account. I copied the list to a word processing program and found that, copied as it stands with the same word spacing and number per lines, the page number approaches 200. That's allot of complaints. When I got the rep on the phone and informed her of my intentions, explaining the number of complaints and that I feared losing money to an auto billing cycle, she went on to tell me how many satisfied users eHarmony had and generally play the guilt card on me. It is interesting that a company as large as they are has to resort to tactics like that in the interest of preserving their hold on business.

Something worthy of mention is that of the matches they provided, all the emails said roughly the same thing, as others have mentioned; likes to resolve conflicts quickly, likes to take time to smell the roses (sic - always in quotes), likes to create romance in a relationship, etc. It's curious to me that the people responding to me have the same characteristics as those responding to everybody else! Why, it's uncanny! Maybe I'll just try dating someone in the ordinary way. Seemed to work pretty well before the advent of the internet. Maybe I just got lazy. Anyway I appreciate the reviews I've seen here.

Bernice of Appleton WI (04/03/08)
I joined eharmony.com,in March,08. I've had problems logging in, using my password and users name. and I'm not getting anywhere,with the people from eharmony.com. if they arn't going to offer me help, that really helps then,don't take my money. I will close my account to them.

Glenn of Kankakee, IL (03/25/08)
I have received over 3,000 matches. 80% never replied, which indicates to me that they are not even active members. I received one today that said they discontinued their membership in February of 2007.

Eharmony will match you with people who are no longer active. Their very system for closing a match shows that they allow people to stay on the service who are neither looking for a relationship or are already involved in a relationship. If the latter is the case, what the heck are you still doing on the service? Reasons to close a connection: I'm just not ready for the next step. Then, what the heck are you doing here, Ms. Emotional Baggage? I'm pursuing another relationship. Then why is your profile still active, Ms. Infidelity? I'm taking a break from dating. Then why are you here, moron? I would rather not say. Well, that says it all, doesn't it?

Laura of Madison, WI (03/25/08)
Without my knowledge, they changed the Account Setting on my eHarmony account to an auto-renew, which I had originally set to NOT auto-renew. I believe that, as a result of a phone solicitation from eHarmony, three months ago, when I extended my account from my initial trial period, that this triggered the auto-renew setting change. However, the phone representative for eHarmony did not inform me.

A charge for $69.95 was placed on my bank account, which I am not contesting. I have completely canceled my account with eHarmony, which, in itself was a fiasco.  The site is deliberately misleading and difficult to use, when attempting to cancel your account.

A. of Brea CA (03/17/08)
I, too, feel that I have been scammed by eHarmony.com. Since I joined over a month ago, I have yet to meet anyone. The matches are quite few since I became a paying member (one match every 2 weeks, if any). I also have the fake matches. Quite a few of these emails have the following sentences: It's important for me to resolve conflicts whenever I can. My friends come to me when they are in difficult times because they know I can handle emotional crises. I strive to avoid disagreement. It's important for me to take time to 'smell the roses', and to create romance in a relationship. How is this possible that so many different individuals would write this same thing?

Also, I have the address with the N/A state. I also did 1st questions with one of these fake matches; by the time I sent my responses and 1st questions to him, he closed communication. I was suspicious of this particular match because I got the request to communicate at exactly the same time the notification of a match was made. How is this possible? Wouldn't it be that you get notification that you have a match, then later you get a request to communicate (after you've reviewed the profile)? Though my subscription ends in May, I have already canceled. I will go the extra step to notify my bank not to allow any additional charges from this company. I've heard about the horror stories of subscribers having their credit cards charged even after canceling in a timely, appropriate manner.

I am extremely disappointed with this service. Anyone thinking about subscribing to this site thinking you'll find your true love--would be better off joining other sites or meet people through friends or hobbies, etc. The sadness I feel is that there are so many of us out there who are good, honest people who truly have lots of love to give and truly long for a great relationship. Good luck to all.

Brenda of Catonsville MD (03/15/08)
Since joining eHARMony on Feb. 7, 2008 I have had scam artist after scam artist solicit communication with me. After having spent one month talking to a man who said he lived in my home state, I later find he does not even live in this country and that he has been romancing women, using different names and email addresses, with the goal of having them send money or merchandise (in my case a laptop computer was requested) to him in Ghana. Information about him and numerous other scam artists can be found on various internet love scam websites.

I contacted eharmony about a refund for the remaining two months on my account, and they refused...telling me my only recourse is to write a letter to Jamie at their P.O. Box address, but that my 7 day refund period had ended. It took more than 7 days for me to realize I was being taken for a ride. I shared too much personal info with this match, which is my fault. But I trusted eharmony as a large, and highly advertised company to at least do some minimal security checks (match stated profile info to credit card info - that's pretty basic - or even match phone address records to the credit card used to create the account, not saying they need to share any of that with the matches, just do a little leg work for the money they are getting). I informed the customer service department that I now fear for my personal safety, that of my young son, as well as my financial security. I feel extremely vulnerable after having come in contact with so many fraudulent men through eharmony. I continue to receive matches since I can't get my money back - I have simply created a scammer form letter which I send to matches who are frauds, and the majority of the matches who choose to communicate with me are criminals. I do not communicate with them outside of harmony, but just collect a little info to pass on to the scam websites so other women can BEWARE of any similarities in their modus operandi.

I lost $100 for a 3 month subscription as well as my trust in mankind. The emotional damage would be difficult to calculate. All I wanted back is $66 for the rest of my subscription.

Renea of Orlando FL (03/14/08)
I, like so many of the other members of eharmony.com feel like I have been scammed. I have received several matches - some with photos - some without. In some of the matches the state is N/A. Not sure which state that is?? They can't form complete sentences and they all say the same thing. When these guys start emailing, they still can't form complete sentences and they always say that they are out of the country. In Africa or God knows where. Probably sitting at the kitchen table. They never answer any of the questions that I've posed to them. Have you been married? Do you have children? Have you ever been in prison? This is an expensive service and I'm not so sure that I'm getting my money's worth. I like so many of the others on here - feel cheated. Never again!!

Stacey of Houston, TX (03/13/08)
I saw Mary of Arlington, MA (02/21/08) post: "I believe I was matched with several fake men on Eharmony. On 2/20 I received several matches, encouraging me to join. They were from different cities, but all the same state, N/A. Then I noticed that they all wrote in a similar writing style using the same phrases. (I am a writer.) For example, they all said they wanted to take time to smell the roses. Yet each of the men oddly and specifically put the phrase to smell the roses, in single quotes."

When I read this, it rang familiar to me. I went back and began looking at the many matches eharmony emails me daily. Lots of mine too are very similar to each other and lots have the phrase 'smell the roses' in single quotes. I took screen shots of at least 11 different matches using that same phrase. So I have the proof. As well as I took at least 10 of the phrase: 'I strive to understand other people's points of view'.

Actually looking at it, they are pretty blatant about sending several matches in one email all using the same phrases. I hate to think it true, but it really does seem that Eharmony is making up men for us and calling them matches.

Catherine of Lemont PA (03/12/08)
I signed up for a free personality profile under an existing email address - lets call this Email-A. What I had not realized was that I already had a free account under Email-B. I was receiving many matches with the Email-A account and decided that I would purchase a three month account. When I was trying to sign into my account, I accidently signed into Email-B account and paid for the three months. I called Customer Service to talk about the incident and see if they could A) refund my money or B) transfer payment from Email-B account to Email-A account, to which they said No. But they would reset my personality profile for Email-B account, allowing me to re-take the test and theoretically receive the same matches. Okay, so, my complaint is this.

I had over forty matches (in 48 hours) with Email-A free account. I paid for three months with Email-B account and have not received A SINGLE MATCH after almost a week. What happened to all those men I was supposedly so compatible with? Since it was quite obvious to me that the matches were a way to lure me into purchasing an account (because let's face it, you can't do anything besides make a profile and receive matches, I called to cancel the account and asked for a refund, only to find that I was a day too late according to their policy and they would not refund even part of my money. I too must contact Jaime in order to get my money back.

After I called and let them know I was onto them, I received an email that stated -- 'the questionable content was removed from your profile and your matching has been turned back on'. To which I reply, What questionable material? If you have removed it, I deserve to know what the material was!. We'll see if they have a good reply for that... probably not.

$44.95 gone for now. And I'm incredibly mad, which only puts more stress on me and my tendency towards migraines. Thanks eHarmony!

Maxine of Boca Raton, FL (03/12/08)
Before I signed up, I received about five matches, none of which I considered.  After I signed up, I received no matches.

Is the free thing just a come on?

Joanne of Caldwell NJ (03/11/08)
I tried their free 3 day weekend trail membership and received quite a few matches On or about day four I decided to sign up for just 1 month; that was Feb. 22, 2008. After about a week, I notice the matches are getting stranger and less of what I indicated I was looking for. As the matches got weirder, I wrote them an e-mail complaint through the WEB site. I received an immediate e-mail message that they would respond to my message right away. Well, it was 2 days later--no response. So now I e-mail them through one of their e-mail communications, again no response for 3 days. Then I start getting even weirder matches - one weirdo writes in his about Me, that something his friends know about him is that he is potent in bed! So I report him and send another complaint and ask for the 3rd time for a refund. I went to my account to CANCEL my membership and delete my Debit Card info. I CANCEL but I can't delete my card info, so NOW I AM CONCERNED!

Their screening process is a joke, and this flexible matching is seriously erroneous and is not within my described desires. The pool from which they were choosing people was also mostly WAY OUTSIDE the mileage limitations I selected, as well as the males', because many of them closed the matches, as I did for that reason - distance too far! Why did we bother putting limitations on things?  eHarmony even asks us how strict these self imposed limitations are, and I choose NO flexibility. Why ask if they will NOT abide by our requests? THIS SERVICES IS NO BETTER THAN ANY OF THE OTHERS! False advertising, poor quality applicants, deceptions, criminals, people of questionable character, unemployed losers and perverts!

My memebership began on Feb 22, 2008 and as of today, March 11th 2008 I have requested my account be CANCELLED and not charged and a complete refund! I will also turn off the matching service before this 1 month memebership runs out on March 22, 2008!

Ryan of Scottsdale AZ (03/11/08)
I signed up with eharmony.com for 1 month, and they automatically charged me again without my approval. The amount was $49.95. This transaction is going to make my account negative after I pay my mortgage. I need help.

I can't afford this payment. I have to pay my mortgage.

Carolyn of Kirkville NY (03/10/08)
I thought EHarmony was the way to go. There is no way that I have found to email or call them about my grave disappointment. I was told I could pay $19.00 per month but they took a whopping $251.00 out of my checking acct for the whole year. Then, when I wanted to quit the service, they gave me the option to renew for more money.

I don't see how I'm going to get my money back. Also, you can't communicate with your matches. They do it all. Do they think we are puppets? I must admit, I was pretty stupid to fall for this scam. Other dating services are either free or do charge you by the month. How do these people get away with this?

Lee of Merion Station PA (03/09/08)
I signed up and paid for a three month stint with these people and let it lapse. The barrage of email matches they were sending me by month three stopped at the end of three months as I expected, BUT after two months of nothing I began to get these emails again. They had signed me up for continuing membership and had already billed my card twice before they resumed sending me matches When I called, they said their agreement said they would do this twice; but, of course, who reads to the end of those documents.

I still don't know if what I clicked on really had that automatic renewal in it, but here's my gripe. The only reason they stopped sending me EMails was to avoid cluing me in to the fact that they had renewed my account. If I ever would have thought that I should have read the fine print, their two months of silence proves to me their lack of good faith. They fully intend to trick people and milk the automatic billing for a few months before alerting their prey that they have continued service.

If other people have had a similar experience in which the emails were stopped to make them think that the service had terminated, that's $90 to $120 times how many people who were duped. When the automatic renewal part is buried in text that few people read, I believe that the intent is to deceive. The temporary silence with the Emails is proof to me that they are being dishonest. I doubt that anything short of a class action would hurt them enough to change their way of doing business.

Elizabeth of Flowood MS (03/06/08)
I received today the following email from EHarmony regarding the questionable comments I wrote about myself in answer to the profile on their website. What I find so interesting is that I did not go in and change my comments, clearly they did, nor did I request that they reconsider me as an applicant. I find it very interesting that they are clearly so deceptive. It also angers me that they are putting words in my mouth, i.e. editing my comments without my consent. To me this just says more about what a dishonest site this really is. This was their response to my email to them:

Dear ELIZABETH, Thank you for your inquiry. We have reviewed your account and it appears that your profile has been edited to remove the content in question. Your matching service has been reinstated and we have resumed our daily search for new matches to your profile. We appreciate your cooperation in this matter, and hope you'll let us know if we can assist you with your account in the future. We wish you all the best. Sincerely eHarmony Customer Care

No damages, but I wonder at how honest any of the matches that EHarmony advertises on TV really are. I find this sad, as there are so many people who really take this website seriously. I know I did at first. I'm glad I've realized how truly deceptive they are. Thank you for allowing me to vent my surprise and frustration with this matter. I hope other people will reconsider using EHarmony since they seem to be anything but honest.

Stephanie of Westminster CO (03/06/08)
Many of the men they have matched me with have turned out to be dangerous. Please see the news story on www.thedenverchannel.com/news/15507635/ detail.html the date is 3/6/08 This is one of the men eHarmony put me with who has criminal charges against him! I shuddered as I read these horrific accounts of harassment and creepy stalking--even damaging these women's property! We went out several times over the course of a couple of months and I am so thankful I always met him at the park-and-ride. How irresponsible that with the fees eHarmony charges, they don't do some sort of background check. (It's as little as $6 to $10, and in bulk I'm sure they'd get even a better rate than that.) My experience with them has been dismal, matching me with reptiles 20 to 30 years older than me with the most coarse, disgusting demeanors. I'm a doctorate level, educated woman. And now I find out how wreckless and dangerous eHarmony truly is, for women at least! I really think someone should start a class action lawsuit against them to make Mr. Warren shape up! So much for his much touted psychology profile eh?

Luckily, I was a near miss so far. But this creep still has my cell phone number and my email information, knows where I work etc.

Elizabeth of Flowood MS (03/02/08)
I decided to join, and before I had completed even one half of the requested information was sent matches, which I thought odd. When I finally did finish completing the requested information from EHarmony, I received an email from them that my membership, which had never really begun, was rejected because I had violated some part of their agreement because of what I had written about myself. I find this most odd and confusing. I thought one of the things this website, Eharmony, prides itself on is honesty, yet I was rejected with being honest about myself and my expectations.

I can only shake my head at this and wonder. I am a counselor and always tell my clients that they need to be honest with themselves and others esp. when entering into a relationship. So, in my case, nothing is lost, but perhaps this little note will warn others about Eharmony's seemingly odd standards. Or whatever they may really be, I cannot say. I'm just glad I found out that they don't require their clients to be honest. I know I would not have been a good match for their clientele as I am an honest person. Thank you.

Susan of Howe MI (02/28/08)
I do not know if eHarmony is behind the scams or if there are just members using the system to scam people. I have been on eharmony for just about 2 months now and only about 2 times out of hundreds of matches did I receive matches of very nice looking men. Both were from Idaho and the profiles were very short, a lot of spelling or grammatical errors, and almost the same profile information. The scary thing is that the first guy I responded to and I started to get to know him better. He asked if we could phone each other. I said, No that I was not comfortable with that, so we chatted using Yahoo Messenger. (Probably trying to make money off of the secure call feature.) We chatted a couple of times and then he just closed our Match.

That same day, I got an almost identical profile of another person with the same name but a different picture. I knew then that somebody was scamming. Now I received another profile with a very handsome man and again almost the same profile and the same messed up writing. I should have trusted my gut the first time but I actually thought the guy did not speak English as his first language and that was the reason for the poor writing. He was really cute so I guessed I talked myself into giving him a chance, stupid, huh? Well, last time I do that.

Anyhow, something is definitely going on and I would love to see whatever it is get exposed. Maybe I will contact my local media or even a National news outlet. I am curious what these fake profiles are really being used for. I think it is bait from eharmony come to think of it. My renewal is due tomorrow and another super hot guy profile came today. Coincidence, I think not. I am canceling my subscription and I am telling my friends who use the site about this scam. Sad thing is that I was really hopeful about this service and I haven't even had hardly one match sent to me with whom I've felt any chemistry. I am convincing myself more and more as I write how bad this service is! I am going to try other sites or stick to meeting people the old fashioned way...chasing them down in grocery stores (LOL)!

No economic or physical damages other than finding out that this service was a waste of time after trying it out for a few months. More emotional damage. I got scared when I realized somebody was trying to scam me for whatever reason.

Mary of Arlington, MA (02/21/08)
I believe I was matched with several fake men on Eharmony. On 2/20 I received several matches, encouraging me to join. They were from different cities, but all the same state, N/A. Then I noticed that they all wrote in a similar writing style using the same phrases. (I am a writer.) For example, they all said they wanted to take time to smell the roses. Yet each of the men oddly and specifically put the phrase to smell the roses, in single quotes. Other phrases repeated from man to man in an identical fashion. I was about to contact my local investigative reporter on a Boston TV station since it looked like a scam, but when I went back in today (2/21), all those derivative descriptions had been removed, and no states were added instead of N/A. Is there anyway to tell if Eharmony is making up fake men for me? I sure think they are. My proof is gone, but I saw it with my own eyes.

I saved myself $19.95 and up a month by not signing up with Eharmony.

Peggy of Bedminster NJ (02/21/08)
I received two or three matches where the men were located in upstate New York, near the Canadian border or in Missouri or Georgia, while I had requested matches within a 50-mile radius of New Jersey, or with whom I had absolutely nothing in common. Finally, I had a match, we seemed compatible, everything was going fine, we were at the point of open communication and I asked him to send me his telephone number. No reply for two weeks. I finally checked the e-harmony website and found that he had closed the match because I hadn't responded. But I DID respond. I called e-harmony who looked up my account and said the message I had sent HAD NOT GONE THROUGH due to technical difficulties. They understood my frustration and their resolution wss to give me a free one-month subscription. I am now wondering whether the person in this match ever really existed or they made him up because I was at the end of my subscription.

I spent two months going back and forth with this potential match and then auto renewed me for another month, the total of which is $120.

Rory of Greenwood IN (02/18/08)
It is shut down all the time, bad service and no number to get a hold of anyone . But so eager to take my charge card number and use people?

I'm going to the better Business Bureau and I am going to get my lawyers involved if I don't get something in return.

Rose of Philadelphia PA (02/18/08)
I initially signed up for an unpaid account using a comcast.net email address. Months later I paid for a subscription using a yahoo.com email address. I asked them to change the account (email login) to the matches under the unpaid account because I was no longer using the comcast email account. They said NO. I asked them to refund my paid amount and credit it to the unpaid account, they said NO. I asked them to close my yahoo.com account and mark my comcast as paid. They said NO. Then they had the nerve to tell me to wait until the next month and PAY AGAIN for a NEW MEMBERSHIP. I Already have a membership.

I paid for an account and couldn't get a refund because of the poor accounting processes and practices used by eharmony.

Stan of Seattle WA (02/18/08)
eHarmony does NOT 'match you up' with all available matches. Instead, once a day, they conduct a nightly search each evening in order to find more highly compatible matches. Your 29 Dimensions of Compatibility and Match Settings are searched for an allotted period time, this enables your profile to search a section of the data base consisting of 19 million registered users each evening. In other words, they will look at a teensy-weensy bit of their database. Maybe there's a match, maybe there isn't. Oh, it doesn't matter if you're looking for someone within 15 or 30 miles with very specific criteria. In fact, you could open your search to the entire world, single or divorced, with kids or without, etc., and you'll only get a tiny amount of matches trickling in. They don't want to overwhelm you. In other words, they'll keep you on the hook as long as possible. Try www.PlentyOfFish.com. It's free, and it's fast. IT actually WORKS!!! (Also, try www.okcupid.com). Each site is better than eHarmony, but they don't have a $100+ million venture capital investment funding the ubiquitous commercials on radio, TV, and internet.

Larry of Portland OR (02/17/08)
After you fill out reams of questions, they generate a lengthy profile that is generic and has little to do with who you are. The matches they send sound the same: Helps resolve problems, a balanced person. It doesn't matter, it could just be a stepping off place to make a contact. But they pulled that auto-renew bit with me, and when you call, you get a recording that your call is very important but the call volume is too great and you should call back.

I sent an e-mail just asking them to get rid of the auto-renew, and I got this emotional entreaty to reconsider and why did I find fault with them so soon. The whole thing was so unpleasant that I called and got a total refund but not without a heavy-duty sales pitch about what I'm missing, what a mistake I'm making. They didn't make it easy. If they're doing so well, why can't they let you go?

Terry of Pineville KY (02/16/08)
Eharmony has not delivered on being hired to provide quality matches. I have complained about this repeatedly and have not received satisfactory matches. They have even tried to match me with women who have stated in their profiles things which would make us incompatible. I have tried to solve this with Eharmony, but they have so far not lived up to their advertising. Currently, I cannot access my account.

I have lost money with Eharmony and have experienced a lot of disappointment.

Heather of Here MD (02/15/08)
My brother is disabled and signed up for E-Harmony trying to find a girlfriend. He never met anyone nor heard from anyone. He tried to cancel several times to no avail. They still kept charging his account. I called on his behalf and they were just rude and did not try to assist at all.

Andrea of Scottsdale AZ (02/15/08)
Eharmony's practice of auto renew billing has multiple problems. #1) I was not aware of it - I signed up for one month - period! I did not sign up for any amount of time other than ONE MONTH #2) The auto renew turned on automatically by eharmony NOT the customer is convoluted and a scam. #3) The customer care number has reps answering the phone that do not have the ability to refund the money that was taken from me without me knowing. $249.75 is the amount that was taken for me over 5 months - I demand this money be refunded to me!

Michael of Austin, TX (02/12/08)
I signed up for three months without an automatic renewal. I manually extended one month, and eHarmony turned on auto-renew. They have been charging my credit card for several months after the month I signed up for, and refused a refund.

I spoke to several of their customer representatives and they are apparently trained to dig in once a refund is requested.  No one at their customer service center is apparently authorized to provide a refund, anyway. It seems that unauthorized renewals are part of their business model and they expect flack, but its a money maker so they don't care.

Katie of Wilmington, NC (02/12/08)
I signed up for eharmony a couple of days ago, thinking that I was signing up for the 3 payments of $83.30.  Then I found that I was charged $251.40. I called to have this changed and was told everything was taken care of.

I was quite unnerved to learn the next day that my bank account was overdrawn over $200. Not only had they charged me for both payments but they failed to return the first amount I was billed saying that it would take a few days to post. So how is it then that they got the second amounts for $80 to post as a draft, but there was no deposit of $251.40?

I tried to clear this up with several operators who could not help me.

Matthew of Allentown PA (02/10/08)
I joined eHarmony on August 11, 2007 and signed up for a one-year membership to be billed in 3 equal monthly payments of $83.80. After using the service for a few months, I contacted their customer service department to request a refund because I believe I was mislead. As much as I have tried to have a successful experience using the eHarmony service, it has become clear to me that the type of matches being delivered are not in line with what I was lead to believe when initially signing up. They also show no sign of improving. To date, I never met anyone through the service, either in person or online.

I do not often request a refund for a service I have used, but I feel strongly that eHarmony misrepresented the quality and quantity of matches it provides. Hoping to speak with someone in their customer service department, I searched their web site for a contact number. It became apparent that the only type of correspondence available was email. I filled out the contact form and got not response. A few days later, I searched the Internet for a contact number for eHarmony, found one, and called it. Their customer service person was initially polite and listened to my concerns. However, as soon as I requested a refund, I was met with a cold response that my contract stated no refunds would be issued and no one I could speak with on the phone was authorized to issue a refund. I was also unsuccessful when I asked to speak with someone who had the authority to issue a refund. This second person told me that a refund was possible, but could only be issued if I sent written correspondence.

My next step is to send a letter to Jamie at the address listed above. Supposedly she is in charge of all refunds. It is my sincere hope that eHarmony will be cooperative and issue me a refund. I would not be writing if I did not feel strongly that I was mislead by eHarmonys advertising campaign, both on television and on their website. Even more disappointing was the response from their customer service department a response that was so opposite the friendly attitude they claim to have.

My credit card was billed in 3 monthly installments of $83.80 beginning August 11, 2007 for a total of $251.40.

S. of Goleta CA (02/08/08)
I closed my account with eHarmony in December and then found on my Visa bill that the company has continued to charge me $29.95 per month for their service. When I called their customer service number, their agents, then their manager, said that they had no record that I had closed my account in December, and that I must not have followed their website's directions correctly. When I asked them to mail me a letter acknowledging that I had closed my account, they said they were not able to send mail. They finally agreed to email an acknowledgment while I waited on the phone, but they were unable to get it to go through to my email. I suggested they send a letter, then I suggested another email address. Their agent finally became frustrated and agreed to refund one of the two months they'd overcharged me. I also had to separately request that I be taken off their email list -- their spam rendered one of my inboxes almost unusable. Based on the difficulty with closing an account, on the company's apparent inability to keep or send records, and on the fact that the company will continue to bill you at their highest rate, I would not subscribe to eHarmony.

Loss of $29.95, plus about an hour and a half of cell phone minutes, plus a same amount of my time lost. Stress of paying extra bills while in graduate school.

Charles of St Charles MO (02/05/08)
I did a free trial with eharmony 4 years ago and have been in a steady relationship for over three years, and they send email every single week trying to get me to join. I'm sure it's all computerized, but these people need to get a clue. People who don't respond after a few months are NOT GOING TO EVER! EVEN IF IT WAS THE ONLY DATING SERVICE ON EARTH, I WOULD NEVER DO BUSINESS WITH THEM!

ONE THING THESE CREEPS DON'T SEEM TO UNDERSTAND IS THAT SOMEONE'S STEADY PARTNER MIGHT GET THE IMPRESSION THAT THEY ARE LOOKING TO CHEAT IF THEY SEE THESE EHARMONY EMAILS ON A CONTINUAL BASIS.

ALL EMOTIONAL.

Ray of Santa Monica CA (02/05/08)
Extremely lousy service and customer relations! First they charged my credit card without my consent even after I canceled. Then they would not give me full refund and would not cancel the brochures I've been receiving in the mail even if I'm already married. Avoid this service.

Kathy of Demotte IN (02/03/08)
I tried to cancel my membership within the first 30 days. Help screens showed location in my account settings where I could go to cancel, however, that link was not provided. I sent them an email to cancel and the response I received stated they turned off the auto-renew feature and the account will not expire at the end of the current subscription term, on 1/17/2008. But it also said if I still wish to close my account to call the above 800 number. I called to verify that my account was canceled and was informed that I cannot cancel, since I setup payment with Bill Me Later. I don't understand how setting up my payment with a credit card has anything to do with cancellation of my membership? I informed them that I was uncomfortable using the service and was not interested in continuing. I also informed him that the email I received stated account will be closed 1/17/2008. They continued to repeat I cannot cancel my membership. The call was ended.

A person should not be forced into dating if they don't want to. I have closed out that credit card so no future payments can be submitted. I have put my eHarmony account on hold so they don't submit any future matches and I have closed out my email account. This has caused me great stress in my life, not to mention future correspondence with this company to bullying me into paying for something I do not want.

Leslie of Sioux Falls SD (01/27/08)
I keep getting eharmony on my email for my husband to join. We are happily married for 10 wonderful years, have 2 children and I have unsubscribe 3 different times in the past week. They keep sending this email out and I keep unsubscribing to it and I am getting really mad at this. How doe I stop this?

Silvia of Ny NY (01/27/08)
I subscribed to their services for 3 months. Membership was AUTOMATICALLY renewed w/o my consent. They keep our credit card info in their files. A day after it was renewed, I emailed customer service to cancel it and they REFUSED. I called and it took over 10 minutes for a customer service rep to put me through to her manager. First, she denied having anyone else there with more power, then she said she didn't know when her manager will get in. Third she kept telling me to write a letter. FINALLY I spoke w a manager and they offered me a free extra month and NO REFUND.

John of Stevensville MI (01/27/08)
Someone used my credit card number to open two accounts with eharmony. Eharmony would not tell me who opened the accounts or cancel the card on such accounts after first requesting this. They did admit that they do not ask for secure number on back of card to prevent such matters. After 2 months and 9 calls to my credit card company, the charges were dismissed. The credit card numbers on the card involved were just released, so being new numbers it would of been a random act (they were not stolen due to my carelessness). The current problem with Eharmony is in reference to first call to them and all the info they took from me. I am now currently receiving SPAM mail from them at an alarming rate. They change the address every time so I cant block it out. What kind of company is this? They let anyone use any credit card without verifying it, and then when you call to complain they pump you for info and carpetbomb you with spam? They did say many times on the phone they must protect the privacy of the people that stole my CC number over my rights.

Ivy of Jamaica NY (01/24/08)
Someone from England tried that "I love You" thing with me and then he asked me for my e-mail address. Since I'm suspicious by nature I played along until he thought he was going to get some money out of me. I let him know I need money myself and asked him to send me some to assist me in paying off my taxes (laugh).

I e-mail e-harmony and they did not respond.

Debra of Oakland NJ (01/24/08)
I canceled my subscription at the end of December and yet they still have my profile on their site. I get eharmony matches and requests sent to my email address. Since I'm no longer a member I feel they are defrauding the members who want to contact me. I tried to email customer service to remove my profile but it comes back to me undeliverable.

Betty of Claremont NH (01/24/08)
I want to be sure that eHarmony.com does not charge me as I have discontinued services. They said they would give me a free month, but I don't trust them. They were matching me with people that I do not believe existed or were not members. I have all the emails that they have sent to me. It should be illegal for them to automatically take money out of one's account.

Lisa of Bronx NY (01/23/08)
I was matched with someone by the name of Thomas Brown in Dec 2007...Soon after we started emailing he went to work on a contract with Shell Oil in the UK...it wasnt long before his emails professed his love for me and wanted to marry me...but the problem was that he had some problems at work and needed $25,000 in order to get paid..he never actually asked for the money but i know what he was getting to..i emailed eharmony and reported the situation to them and they told me that they would take the person off the eharmony serivce..that person still appears on my closed communication section..i thought i would be safe to be on eharmony but clearly they do not take steps to protect their customers...These scamers used someone elses picture in order to get people to communicate with them...the person in the photo is probably a victim himself...eharmony has to do something about this.

Alan of Decatur GA (01/22/08)
They charge your card more than a day before the service expires. They won't give refunds. If you use the service cancel way ahead of time and they let you use the service until it expires.

I have $30 gone.

Lynn of Marietta GA (01/15/08)
I have a serious complaint against E-harmony--one which involves subscribers attempting to commit fraud. I was matched up with an individual, reportedly an architect from California, who was raised in England. When we first started chatting, he claimed that he got this job renovating a building in Nigeria and that he would be out of the country for about 6-8 weeks for this job. He asked if I would join Yahoo IM so that we could continue chatting while he was there working, which I did. After chatting and talking on the phone with this person for 2 months, I received a phone call from him saying that he needed $2,000 dollars in order to help pay the tariff fee on a shipment he ordered to complete his project. While I am smart enough NOT to fall for this kind of scam, he and others may be attempting to defraud other women on E-Harmony. I believe this person to be a Nigerian who developed an elaborate and believable story to defraud me.

I don't believe that the information he provided or the pictures he posted on the website are real. I think he may be preying on women in the US, tricking them into liking or falling in love with him, and then convincing that girl to financially help him out of a predicament so that they could be together. I don't believe that E-Harmony does any sort of background checks or identity verification before matching people up. This is dangerous. When I joined, I assumed some sort of safety checks were in place since each subscriber has to provide his or her name, address, birth date, phone number and credit card information. I thought this information would be cross-referenced to ensure identity--but apparently not.

While I did not send this person any money, I am out $750.00 in long distance bills.

Rob of San Francisco CA (01/15/08)
Their emails are as obnoxious as that liver-lipped, dried up, excuse-for-a-man who thinks calling a survey 'points of interest' somehow makes it 'scientific'. The endless emails are as useless as another dating website.

Even the dog hates the commercial.

Julie of Goodrich TX (01/13/08)
Eharmony purports to be a selective match service. Well, I joined only a week or so ago, but I can tell it won't work. Their website (which you can't see until you subscribe) is covered with pictures of models in their 20's, which is pretty depressing. If you looked like that, you wouldn't need to join eHarmony! The latest scam is this $5.95 Rely ID service they are trying to pitch - pay $5.95 so people believe you are who you say you are - it's not even a background check, it's just your promise that you're not lying. It can't work like they claim, but you don't see that until you subscribe and become privy to its inner workings. Don't subscribe!!

Sus of Salt Lake City UT (01/11/08)
This company automatically bills your credit card with no notification whatsoever. They claimed that they send a courtesy email that this billing is taking place, but that was not done for two months in a row. They make it difficult and confusing to change the automatic billing defaults that they set up for each customer on their web page, and then claim it is the customer's fault that they are billing your credit card with no explicit notice. This behavior is from a company whose main business involves emailing people. .

I am just out several hours of my usual business day in dealing with this and the frustration that a company that I thought was above-board is really using sneaky business practices to get a little bit of money. You would think they could make their money fair and square and not make a consumer pay for something about which they felt tricked.

Kathy of Calabash, NC (01/09/08)
They did not have any compatible matches for me in my area, so they substituted Flexible Dating without asking.  Of course that is not what I signed up for, at these prices.  I can find that on any other site.  I would have preferred to cancel my subscription for a refund, but that was not an option.

Patricia of Livermore Falls ME (01/08/08)
I left a message to cancel out my account as of 12/26/07. I called again and left a message on their answering machine. And I have not heared from then since.

Since I have received another bill from Bill Me Later who says they did not receive the payment, charged me a late fee, and billed me for another month. My check was sent out to them on 12/18/07, enclosed with a note not to except any more charges, as I was cancelling my subscripton. They are also charging me a late fee. I have excellent cerdit and will not have it ruined over this. I will contact my bank tomorrow to see if that check cleared. Please cancel me now. If I receive any future billings, I will contact the Attorney General.

Karla of Arlington VA (01/06/08)
I signed up with eharmony and they had options for one, three or 12 months services and I picked the one month service and they automatic billed me for another month and I can't get a refund. They said when I signed up there was a box to automatic bill me monthly. Then why do they h