eHarmony Reviews

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About eHarmony

Los Angeles-based eharmony launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship.

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eHarmony Reviews

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    How do I know I can trust these reviews about eharmony?
    • 4,895,222 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceCoverageSales & MarketingStaffBilling

    Reviewed May 26, 2026

    Soon after my 4 months, after having made my last payment for my 12 month subscription, they changed the ‘find members’ function. Now you see only one profile, and before you can go to the next one or see any others, you must decide to either like that person or permanently remove them. Many profiles are terribly incomplete and/or have only pic, so you are forced to search one by one and make a decision before seeing another match. And so now the ‘visitors’ page is truly a list of everyone who has permanently removed your profile just to see if someone better looking pops up, I guess. Oh, and the moment I changed my notifications to exclude only their newsletter and dating advice articles, I stopped getting ALL email notifications and they didn’t care to address this problem let alone fix it.

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    Profile pic of the author.
    Customer Service

    Reviewed May 24, 2026

    Even though eHarmony has pictures of me, they now changed the signup, so they want another pic. This is foolish. My pics are very seeable as they are. Also be very careful they will start sending you so called "dates on the other side of the country," which is ridiculous. I would tell everyone not to use this so-called service.

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      Reviewed May 16, 2026

      Awful experience. No choices. Same choices over 3 mo. Many profiles with no pictures - NONE.

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      Sales & MarketingPriceOnline & App

      Reviewed May 14, 2026

      By far the most expensive dating app. Very few candidates within my 100 mile radius, with no viable candidates. The app limits my ability to change or add profile pictures for the rest of my subscription unless I renew, which I will never do. Of the 6 different dating apps I have tried, this is the most expensive with the least results.

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      Customer Service

      Reviewed May 11, 2026

      It's a hoax. It's a hoax, wasted all that time. Wish I would have read reviews first. It deserves one. You never get a response. I don't think the profiles are real.

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      Reviewed May 11, 2026

      I met my wife on here in 2007. We’re still happily married. This site gave me my life. I’m 64 now and if you’re looking for a real relationship here it is.

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      Verified purchase
      Sales & MarketingOnline & AppRefunds & Payouts

      Reviewed May 9, 2026

      Wanted to test out the app so I got the cheapest option 3 months of paid subscription $150.00. It's the only way you can see who is near you and what they look like, total scam. 4 people use it close to me and I live in a major city. I asked for a refund on the two months I didn't use. It's against their terms that were never shown to me. They can only put my account on hold for a while. Stay away, they can't compare to other dating apps, so they use this predatory practice to stay in business.

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      Reviewed May 8, 2026

      Useless app and website functionality, identical to Tinder. They removed all profiles search and destroyed the entire point of browsing profiles.

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      Customer ServiceRefunds & PayoutsStaff

      Reviewed May 6, 2026

      Eharmony is awful. Just joined and there is one match within 100 miles. Talked to customer service with no help. They are scammers. No trial period and not willing to give any refunds. The customer service was able to stop the auto renewal. Oh wow, thanks for nothing.

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      Customer ServiceTimeliness

      Reviewed May 5, 2026

      I joined because of high praise on reviews. Matches were from hundreds of miles away, certainly not what I bargained for so I stopped paying. They sent me to collections, I wrote an email to them and received no response. I’ll never join another site like this one again, very unhappy.

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      eharmony author review by Mark Brooks

      eHarmony is the largest dating site geared specifically towards long-term relationships and marriage minded singles. They claim to be responsible for over 500 new marriages every day in the US.

      • In-depth entry questionnaire: eHarmony asks all of its members a little more than 300 multiple choice questions before allowing them to enter into their ranks. This in-depth questionnaire is geared at giving the site enough information to help provide you with qualified potential matches.

      • No Searching: In sharp contrast to other dating sites, eHarmony does not allow members to search directly for matches. Instead, it uses the answers from the questionnaire to provide you with a selection of daily matches that should be compatible with your needs and desires in a partner.

      • Guided Communication: Instead of sending off an email or wink like you would do on most sites, eHarmony takes members through 4 steps of guided communication before allowing you to continue with open communication with a new match. The guided communication is designed to help assure compatibility and that you don't waste energy on bad matches.

      by Mark Brooks Online Dating & Matchmaking Advisor

      Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch.com. He prides himself on being a New Media Futurist and can be reached at LinkedIn.

      eHarmony Company Information

      Company Name:
      eharmony
      Company Type:
      Private
      Year Founded:
      1997
      City:
      Los Angeles
      State/Province:
      CA
      Country:
      United States
      Website:
      help-singles.eharmony.com