eHarmony.com

Lorraine of Chandler, AZ October 11, 2009

What a joke this site is. Very expensive, lure people with a long form, then after a "free weekend" in which you are sent many matches, very few after. The criteria I specified was ignored, and that was justified by some designation of "flexible matches." I went out with one person, who told me something he had done that was abhorrant (also something he could go to jail for for a LONG time, I had to talk to someone in a confidential capacity to ask what I should do with what he said, and I was told to drop it, and ignore any communication from him) He also brought up very inappropriate sex talk.

I asked for a refund and for me to be removed from the site...my refund was denied, and now although I've paid through December, I think I may have had one match since then. no photo (though I've requested matches with photos.) This is a total ripoff. I am on a couple of other sites, and nothing like this has happened. one is a free Christian dating site, the other I paid for. My money down the drain and my refund of the time left (which was 2 months at the time) denied.

B. of Denver, CO October 10, 2009

I signed up for one month of serviice. I had no desire to renew. They took it upon themselves to renew with no authorization from me; even after I had closed my profile and notified them I did not want there sevice anymore and the acount closed. Then not only did they debit my account for the renewal fee but also, days later took another amount for secure calling. Their practices are at the least unethical, if not down right illegal.

Susan of Eugene , OR October 9, 2009

I signed up for 3 months and get no results. I am very unhappy with their services! I can not get their phone number any where so I could call them as I am mad! I need this to be taken off my credit card now!

judy of dallas, TX October 8, 2009

i'v come to the conclusion that eharmony has no such '29 dimensions of compatiability'!! i feel the company has become a 'scam'. over the past 3 wks i had numerous issues with their customer svc team and they certainly have no professional supervisors capable of resolving any issues!!! u can email & call repeately AND THEY WILL NOT RESPOND. UNDERSTAND THE ORIGINAL OWNER NEAL WARREN HAS LEFT THE COMPANY. I'M DONE!! CANCELLING!!

Kathleen of Winston Salem, NC October 8, 2009

My son a great deal of money for me to be on the e Harmony dating site for 3 months. It advertises "a perfect match", exactly what you are looking for. Days would go by without me being sent any matches. Other days a "match" would be of a race I did not choose as a possiblitiy. Other matches sent to me were labeled "flexible match", meaning they simply sent me someones profile that did not match my desires at all. I had the automatic renewal turned off, meaning at the end of the 3 months my membership would NOT be automatically renewed. My membership expired 10/05/2009. On that date I was sent an email from e Harmony that said they automatically renewed me for another 3 months, taking out 97 dollars from my son's charge card. I called them at 8am 10/05/2009 telling them I did not want that renewed. The billing girl said because I did not have the auto renew turned off, they renewed me and there was nothing they could do. I told her I had the auto renewal off, but she insisted it was on. I was furious. She said she would have a supervisor send me an email for me to answer with my complaint. I received the email and wrote them immediately. I was to hear from someone within 48 hours. Noone responded so I recalled customer service, again explaining my demand of refunding the money taken from my son's account, listing my complaints about the matches they would send me. All she would do was refund 30 dollars of the 97 dollars- charging me 57 dollars for one month. It is a BIG Scam, e Harmony.com. I have spoken to several other older singles who have had the same experience as I have.

Stacy of Chicago, IL October 7, 2009

I have tried this service on several occassions, they take your money, you spend a considerable amount of time completing your profile only to be sent matches that you have nothing in common with, live a million miles away from you, physically not compatible or never respond to requests to communicate. I've called customer service and they were less than helpful - didn't even offer to extend membership, just offered to turn off auto renewal. I can do that myself. Of course no ever called me back, a manager was not available to listen to my complaints and they offered to send me an email link to the president's office so I can email him my concerns. Like they'd ever get back to me. So now I am out 60 bucks for this stint and about 200 from previous stints and they don't care because they have certified phychologists working on match criteria and it's a proven method, blah, blah, blah. What a crock.

cindy of poway, CA October 6, 2009

They make it impossible to find a customer service contact. I signed up and the matches are way out of my age range or area where I live. No men communicate on there. Most have told me they just can't get them to cancel their membership. 140 for nothing and I am a single parent.

John of Lincoln, NE October 6, 2009

E-harmony automatically renewed my membership, and charged me 140.95. Within 3 hours of this happening, I tried contacting them to cancel, and get a refund. They said because the automatic renewal was turned on, they couldn't refund my money. But offered half the money and another 6 month membership.

I was told I could have cancelled the automatic renewal anytime. That's news to me. I explained to the person on the phone that I would tell everyone I knew, how e-harmony screwed me, and wouldn't refund my money. I am out 140.95

Archie of Las Cruces, NM October 4, 2009

I registered this morning received notice I was a member, now it keeps telling me I have to register to veiw anything, if thos the way you do buisness I wsil opt out. cancel every thing unless you can staighten this out.

Jan of Santa Fe, NM October 1, 2009

Quite frankly, I don't see how this deceptive company can still be in business! I signed up for this service about four plus years ago. I am college educated and my income is in the six-figures. The matches they kept coming up for me were unfathomable! At least five were garage mechanics! I would have NOTHING in common with any of these people. I then was sent someone I already knew and when I contacted him over the telephone, I found he had not even been with eHarmony for almost 2 years! How do they get away with this! This is definitely deceptive trade practices! Once I got the picture, I canceled my membership. However, even to this day, I am still getting email "matches" from them! They are trying to con me into signing up again! Just how stupid do they think we all are? Too bad someone doesn't file a deceptive trade practices suit against eHarmony and either close them up for good, or force them to conduct business as they claim they do on their misleading commercials.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |