eHarmony.com

Mark of Tallahassee, FL October 30, 2009

I cancelled my membership with e harmony as I was out of work. After 6 months I found a job in another city and relocated. My former internet provider didn't have service and I went to a new carrier. For over a year e harmony took money out of my checking account sent notices to a disconnected email account and kept my account active. I had a bounced check, learned of the error and put a permanent stop on their transactions. I called customer service, and explained the situation. I asked that the company either refund the money or give me a free membership for the months they were sending notices to a dead e mail account. They admit they got emails bounced back and still took my money! So far no word from e harmony.

annelis of carlstadt, NJ October 28, 2009

eharmony forwarded a bill for a service I never received to a company called BillMeLater for 140.88 Now I am receiving all kind of calls to pay them for a service I never received. I have spend over tree hours on the phone to clear it up, and I still get harrased. Be careful out there

Sheila of Newport, TN October 21, 2009

When e-harmony had a free weekend, I signed up. Did not pay any subscription at that time. I received lots of matches. Most all in another state or too far away within my state. I foolishly signed up for 3 months at almost 45.00 per month. After they got my money, the matches decreased dramatically. I sent several e-mails asking to be let out of the three months but I did agree that they could keep the first month's payment. No dice. They said I agreed that there would be no refunds. Honestly, I do not recall doing that.

Their refund policy is arbitrary and unfair. They are money hungry and seem to have the upper hand in this situation. I have since sent several e-mails telling them since they have been paid, they should keep up their end of the bargain. No reply. No matches.

E-harmony should go by the way of the dinosaurs and just become extinct. They are one of the worst to deal with when dissatisfied and they have an excuse for everything. Greed would be the exact way to describe their policies. I am out 135.00 for absolutely nothing in return. They have no right to keep all my money even when I agreed they could have the one month payment and we could just forget about it.

Patricia of Pittsburgh, PA October 19, 2009

They mislead customers. I met my future husband on eharmony and wanted to end my account. they charged my debit card without any communication a renewal. So much for caring about customers. Isn't there anything anyone can do to stop Big Guys from hurting us.

brenda of green spring, WV October 19, 2009

I agree with the others, there is no satisfaction with their service. I gave the miles, I get hundreds of miles away, older men. I ask for a refund of my balance no response of course. I thought this was a safe and reputable site.....wrong.

Ania of Glendale, CA October 16, 2009

I have asked for my money back and no results. I have told that how unsatisfied I am with their service and how they send "recycled" and "closed matches to people who sign up making paid members think that they have a great pool of candidates. eharmony doesn't delete profiles and reuses them over and over to send to people who are new to the site. These closed, inactive, and unpaid members' profiles are used over and over with no results. eharmony takes your money and that's it. Their matching system sucks and they don't provide the service they claim they will and when you write to them to cancel your subscription, there is no response.

Janet of Kenosha, WI October 12, 2009

I joined eharmony under the free weekend after putting my credit card information for a three month subscription. The policy states that unless you turn off the auto-renewal you will be automatically rebilled at the end of your period. The instructions are explicit as to My settings and account settings to find the auto renewal cancellation. There is no such feature anywhere on my account. I do not want this to auto-renew and I am convinced the only way to stop it is to cancel my credit card. I have had no response from their 800 number when I have called.

Lorraine of Chandler, AZ October 11, 2009

What a joke this site is. Very expensive, lure people with a long form, then after a "free weekend" in which you are sent many matches, very few after. The criteria I specified was ignored, and that was justified by some designation of "flexible matches." I went out with one person, who told me something he had done that was abhorrant (also something he could go to jail for for a LONG time, I had to talk to someone in a confidential capacity to ask what I should do with what he said, and I was told to drop it, and ignore any communication from him) He also brought up very inappropriate sex talk.

I asked for a refund and for me to be removed from the site...my refund was denied, and now although I've paid through December, I think I may have had one match since then. no photo (though I've requested matches with photos.) This is a total ripoff. I am on a couple of other sites, and nothing like this has happened. one is a free Christian dating site, the other I paid for. My money down the drain and my refund of the time left (which was 2 months at the time) denied.

B. of Denver, CO October 10, 2009

I signed up for one month of serviice. I had no desire to renew. They took it upon themselves to renew with no authorization from me; even after I had closed my profile and notified them I did not want there sevice anymore and the acount closed. Then not only did they debit my account for the renewal fee but also, days later took another amount for secure calling. Their practices are at the least unethical, if not down right illegal.

Susan of Eugene , OR October 9, 2009

I signed up for 3 months and get no results. I am very unhappy with their services! I can not get their phone number any where so I could call them as I am mad! I need this to be taken off my credit card now!

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