eHarmony.com

April of Southfield MI (06/28/08)
I used eHarmony for three months; earlier this year. And, over that three month time period, I received matches that didn't actually match my preferences. I was told that the computer does the matching; however, I don't think that this is entirely true due to the fact that I only got matches on Monday-Friday from 9-5. A computer would generate a match 24/7.

I did notice; however, that on the day before my membership expired, which was on the weekend, I got a match. This was very suspicious! Do you mean to tell me that by luck, on the day before my membership ended, that Mr. Right was waiting for me? I don't think so! As a matter of fact, this weekend match was too good because this person matched what I was looking for on too many levels; and I had my preferences set so high that it would be almost impossible to match me on all levels. By the way, I was encouraged to set my preferences higher if I didn't want to be matched with every man on the site just for the sake of being matched.

When speaking to a representative, they encouraged me to think outside of the box in terms of location. What good would it do for me to live in the US and date someone living in another country? I won't even date a man that lives outside of my state! I know exactly what I want, but the representatives wanted me to broaded my scope not only on distance, but in other areas as well. Another thing that was surprising was that I was matched with a Muslim. I am Christian and I only specified Christian matches; so why was I matched with a Muslim? I really don't understand that one. I think that eHarmony is a dating service that is more BOGUS than real; meaning that the hundreds of marriages that they are claiming that take place on a daily basis, is a lie.

They also match you with individuals that no longer have memberships, which is a waste of your time. Afterall, what are the chances of someone rejoining just to view your profile? I don't regret that I tried eHarmony, because it was an experience that taught me that dating sites, both free of charge and expensive, offer the same results; not much to look forward to! I do hope; however, that eHarmony is exposed. Someone should actually look into their claims on the number of marriages that they are accountable for. I stress this because when I called with a problem, they read that marriage script to me each time. In addition to that, someone needs to look into the way that matches are generated.

Anthony of Las Vegas, NV June 26, 2008

Anthony of Las Vegas NV (06/26/08)
After re-upping my subscription, I could not get on e-harmony's website. I e-mailed them 4 times over 4 days and got a computer generated response each time. I was so frustrated! After finally finding a phone# to reach a live person, valerie, she said its because I use a Mac and had to donwnload a browser called camino yo use e-harmony. They had no trouble taking my 55.00 4 days earlier! No where did I see that Mac was incompatible with their system. Anyway, valerie was very nice, but i told her as soon as i got back on their site was going to cancel my subscription-which I did! what a complete waste of time & money!

Marc of Gloucester,Ottawa,Ontario, OTHER June 25, 2008

Marc of Gloucester,Ottawa,Ontario OTHER (06/25/08)
I am only receiving referals from girls too far from me, I noted (Ottawa,Ontario) not USA. I want to see a photo before starting to communicate. This past number of days, I have not been getting very many referals at all. HELP

Steven of Boynton Beach, FL June 21, 2008

Steven of Boynton Beach FL (06/21/08)
WHAT IS GOING ON HERE??? I stumbled onto this site while trying day after day to communicate to eHarmony that my match settings were for a local match. Local match only! Local match period! eHarmony's seemingly computer generated response was that..I should consider all matches, because that person may be willing to relocate. WHAT???

As I reviewed customer complaints and issues on this site I was alarmed... no, actually I was shocked at the apparent SCAM that is being perpetrated by eHarmony. I checked my credit card recent account summary by phone(because my next statement had not arrived yet by mail) and instead of billing me seperate increments of 80+ over what I understood would be a 12 month period with option to cancel at any time...I HAD A CHARGE OF 251.00 for a full year. SHAME ON YOU eHarmony!!!

Word to wise. Contact your credit card companies right away if you recently signed up with eHarmony. You must initiate a disputed charge complaint. Your credit card customer service rep will inform you(with an 800 # provided) that you must contact eHarmony and get a cancellation of membership number of some sort??? Of course since you can not actually talk to an eHarmony customer service rep. you won't have much to give to your credit card company. Do not back down!!! My credit card company is proceeding with a full dispute of all charges. I am already in search of legal council that would be interested in exposing how eHarmony is getting away with these practices.

Bill of W Palm Beach, FL June 17, 2008

Bill of W Palm Beach FL (06/17/08)
Eharmony has continued to bill my credit card to the point that i had to cancel it. I have tried to get the money back from them; they agree that they should not have charged my credit card and have put on a run around for about 5 months now trying to get my money back. I had no success getting the money from my credit card company because they want evidence, copy of contract and several other times which I could not provide this being online sign up. If you are going to sign up for eharmony do not give them a credit card, use money order or something otherwise they will mess up your account and will not refund your money (check is in the mail) run around.

I only used the service for about 2 months even though i payed for a whole year. The matches were horrible, rude, wierd people to the extent that i decided never to use the service again, i cancelled. at the end of 12 months they started charging my credit card and charged quite a bit before i realised and cancelled my credit card.

Jennifer of San Francisco, CA June 15, 2008

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