eHarmony.com

Jennifer of San Francisco, CA June 15, 2008

Jennifer of San Francisco CA (06/15/08)
I feel that eharmony is a complete scam. I foolishly signed up for the year membership, after I got some very promising matches emailed to me. As soon as I paid my money, I never heard from any of the matches again! I have doubts as to the authenticity of the matches (in other words - I think they match you with fake people to get you to join) In one year I did not have 1 date!!!! I asked for more time free or my money back, and they refused....stating that eharmony is a process that takes time....well they seem to make a lot of money off this process.

I do not recommend eharmony to anyone, and feel that it is a complete scam. ALSO....THEY TRIED TO CHARGE ME FOR ANOTHER YEAR AFTER I CANCELLED....LUCKILY MY BANK REVERSED THE CHARGES, BUT EHARMONY WOULD NOT

I lost lots of money and they wouldn't refund it, and they tried to put through an illegal charge.

Maurice of Daisy Hill, OTHER June 14, 2008

Maurice of Daisy Hill OTHER (06/14/08)
I did not want membership in this program. However, eharmony has charged my account without my agreement or permission. This is a fraud.

29.95 has been charged from my account without my agreement. It was impossible to cancel according to their instructions.

Linda of Concord,, NC June 14, 2008

Linda of Concord, NC (06/14/08)
Signed up with eHarmony and was able to access their website for the first three days. The matches were horrible and when I tried to sign on the fourth day I could not access my account to view matches or anything else. There is no way to contact them without logging into your account with them and it would not allow me to do so. With my account set up to be automatically renewed I must cancel prior to my renewal date but the only way to cancel is to login, which I am unable to do. There is no customer service for them without logging in because it only gives you an error message.

Spoke to a personal friend of mine who works for a large company in the information systems division. He said there is no reason I should not be able to log on to the site from my end, especially if I was able to log in for three straight days after registering with them. He feels the problem is definitely on their end but, of course, had so solution as to how to contact them due to the fact the only way they allow communication is by logging in, which I cannot do.

This will continue to renew every three months without my cancellation notice, which I cannot give.

Lana of Pasadena, CA June 14, 2008

Lana of Pasadena CA (06/14/08)
I had signed up for the 7-day free trial for E-harmony. I followed the directions to cancel the trial after ~5 days because I found the site unsatisfactory - the search engine claimed that it could find no matches so I had nothing to work with.

Here's the catch: On the website, the only way to cancel is to call them. So, I called the number and received an answering machine message that said that the phone lines were down and to call again later. I tried to call the next day (day 6 of my trial) at different times since I didn't want to be billed for the service and received the exact same message.

By day seven, I wrote to E-harmony via the user support email address provided telling them that I've been trying to contact them for two days to cancel my account and didn't appreciate the lack of service that the website provided and said that if I didn't hear from them, I would contact the Better Business Bureau since I had been trying to cancel since day 5 of my trial and it was already my 7th day - unless my account is cancelled, I would be billed 49.99/month, which I didn't want.

I sent this email on 5/6/05. I didn't receive an email response until 5/12/05 and saw on my credit card statement that 49.99 had been billed to my account.

The email said that my account had been canceled and 49.99 was credited back to my account and that my account has been inactivated.

This time lapse is unacceptable by any standard. At the time, I lived < 5 minutes away from the corporate office and was even thinking of going there to fix this issue so that they'd understand that their members are real people. However, in order for me to do that, I'd have to take time off work to do so.

To this day, I refer to E-harmony as E-harmingme because of it's unethical and dishonest business practices. For a clinical psychologist (Neil Clark Warren) to say in his company's commercials that you may be missing your opportunity to find the love of your life if you don't sign up for E-harmony and then to take financial advantage of it's members by toe-ing the line of what's legal and what's not, is professionally irresponsible and he should feel ashamed of that.

J. of Overland Park, KS June 13, 2008

J. of Overland Park KS (06/13/08)
I signed up and paid my dues in December '07. I have tried several times to contact them to inform them that I no longer want the service. I have tried calling this spring and got busy signals and or waited over 20 minutes. I have emailed them several times and I have never recieved comment. I no longer get the emails with matches however I am still being charged on my credit card. Please help me stop this!

I was charged onced again aprox. 29.00 on my credit card even thought I have attempted several times to stop the service.

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