eHarmony.com

Christine of Los Angeles CA (06/12/08)
This is more to serve as a warning for any potential clients eharmony. I had a one-month subscription which I'd allowed to renew for one additional month. Today, I signed on to cancel, and I had an email from eharmony informing me that my subscription had already renewed today-despite another email that had told me that my subscription would renew JUNE 13-TOMORROW! I phoned them and complained.

Bottom line, I was given a refund (or, at least a confirmation number so far therefor) b/c I'd mentioned the previous email. However, I was told that the subscriptions renew 24hours ahead of whatever date the expiry is...I don't remember ever seeing that little warning anywhere, particularly NOT in the renewal emails. As for the matches I'd received, most were okay. However, there were a couple who, when we got to the open-ended,type-your-own questions, turned out to be REAL creeps. There was bad language, w/letters re-arranged albeit, and sexually explicit answers or questions (and my questions were NOT of a sexual nature). Not really eharmony's fault, true, but again, just be careful w/whom you connect! ...some of these people could be sex offenders, registered or not.

Promised refund of 49.99 w/a comfirmation number. The customer service girl was pleasant and helpful.

John of San Diego, CA June 12, 2008

John of San Diego CA (06/12/08)
I cancelled my membership after 2 days of signing up. I was told I had 30 days to cancel. I STILL received a bill for 144 and was told I would not get a refund. It's easy to sign up BUT BUYER BEWARE in trying to cancel. Their customer service people are impossible to deal with.

144 for NOTHING!

Jamie of Fort Wayne, IN June 12, 2008

Jamie of Fort Wayne IN (06/12/08)
I paid my first 3 months with a credit card. Big mistake. They automatically deducted the next month. I filled out everything to cancel the membership. They took out the following month. I deleted all information and filled out the form again. Then I was told on my account that it was good until July 2, 2008. Now I cannot get into the website to check for any matches, yet they took my money. 29.95 was deducted from my account for two more month, which I did not want. I tried to cancel both times. They provided matches within a 60-500 mile range and sometimes more, when I stipulated only 60 miles from my home.

Since the money was taken from my credit card and I had already a high bill from foot surgery, it just ran it up higher causing extreme frustration and wondering if they can at anytime deduct from my credit card.

Laura of Corning, CA June 9, 2008

Laura of Corning CA (06/09/08)
I was so happy to have by gut about Eharnony validated. I was put on probation by them for threatening to sue them in small claims court for false advertising. I have numerous pets, and they sent me a guy who is allergic to cats! I do enjoy their discussion boards, I have met some lovely people there. I'm all for a class action suit. I think they are selling hope, and in America, u can sell any thing people buy. I was hoping that their higher prices would keep the riff-raff away.

monetary loss, emotional damages, pain and suffering, somatic symptons, waste of time, energy and opportunities

Donna of Bedford, TX June 9, 2008

Donna of Bedford TX (06/09/08)
Deliberately misrepresent their website and the payment plan. I was told the payments would be 83.80 every four months for the following twelve months. Not true. You must make the four payments in the FIRST four months of that year. Would not let me speak to a supervisor and was told only that they would tell me the same thing the customer rep was saying.

Donna of Bedford, TX June 9, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |