eHarmony.com

Pat of Los Angeles, CA September 20, 2009

I reactivated my account after the account had expired for over a year, and I found over 1,000 matches had occurred during that time. That means three things: 1) 1,000 women thought I had chosen to not respond to them, 2) my own identity had been used as a "shill" and 3) many of the matches I was seeing were probably those of other inactive/non-members. Those women were unbeknown to them being used as shills to "fluff" the apparent size of the membership. When I contacted eHarmony customer support to complain about the 1,000+ old "matches" that I had to wade through, they said that my profile and photo continued to be used after my membership had expired because I had not explicitly opted out.

Elaine of D'Hanis, TX September 17, 2009

I joined eharmony on their free weekend, which turned out not to be free at all. You could input your information and get your matches for free, but if you wanted to see your matches or view their profile, you had to join,. So I joined. You can not join for just 1 month as I would have liked to do, you have to join for a mim. of 3 months. I am a 64 year old. retired female. Live in a small town. now I know that at my age, there are many more women looking for mates then there are men, just because women tend to live longer. I did receive about 12 matches in the first few days, but many were men in their upper 70's or 80's. Then they started sending me matches that were from out of state. I am very unhappy with the site and would like to cancel my membership after this past 2 weeks or less that I have been a member. I do not feel that they can provide with what I am looking form. Yet there is no place on the web site that allows you to tell them you would like to cancel your memberhsip.

Marcia of Santa Fe, NM September 16, 2009

I signed up for eharmony but only received selections during the free weekend but my account was charged. Also since I signed up for eharmony other dating services are trying to sign me up. I DID NOT give eharmony permission to give out my email address. If I wanted to sign up with others I can do it without their help. Also it is impossible to complain to them or speak with them. How is this done?

Kathy of Vero Beach, , FL September 10, 2009

I wish to cancel this service and they are not responding to my request. Funds being withdrawn automatic from my checking acct.

Susan of River Forest, IL September 5, 2009

I cancelled my account at least 3 years ago and they are still sending me matches and when I tried to take off my foto at first it said that my foto was their property and I could not delete it! Very frustrating to deal with them and try to get my account closed three years ago, and really aggravating to have to go through this again now. Plus I am engaged and it would be very upsetting for my fiance if he saw i was still getting matches I'm sure.

Colleen of Petaluma, CA September 2, 2009

signed up and selected to opt out of auto renewal. cancelled account in may 2009. received a charge on my visa in Aug - no renewal notice of any kind (they also did not send an email when I cancelled - twice now) I spoke with two customer service reps who informed me that I didn't close my account and questioned my process. I explained I followed their process, but they stated I must not have. I am an eCommerce person - I implement web sites - so am very familiar with opt-in check boxes and cancellation processes. They refused to provide me the 140 refund, but offered 91 and a reduced one month subscription fee for my pain.

I haven't used the service since May. When I spoke with the customer service rep, he said that I only selected not to receive any more communications? I actually was able to log back into my closed account and went through the whole close account process all over again...and remember every step of it. Something is very wrong with this company and I think it's a scam the way they try to get money from people. I'm willing to talk to an attorney to see if there is enough to file a class action law suit. To many complaints have been filed and personally, I don't like that someone thinks they can steel my hard earn money and hide behind a "legitimate company". It's wrong.

Craig of Portland, , OR August 18, 2009

My E-harmony, account was billed through a third party billing service,without my permission. I did not want this renewal. Nor do I want this third party ( Bill Direct ) to even correspond with me. If this matter is not resolved at once; I will file a complaint with the Oregon State Attorneys General office.

Beverly of Huachuca City, AZ August 18, 2009

I can not cancel the membership and hey take the payment out of my account monthly.

Its wasted money and they have done nothing for me.I just want to cancel my membership.

Susan of Sandy Springs, GA August 18, 2009

I had a subscription with e-Harmony. I thought I had cancelled my subscription and have not logged in or used my e-Harmony account for months. I received an e-mail notice that they were going to renew my subscription. Because they weren't listening to me online AND I could not find a phone number to talk to them, I sent them an overnight notice to cancel my subscription.

It was received on 8/14 and yet they billed my bank account on 8/17. I'm 63, unemployed and their draft to my bank account caused overdrawn checks, bank fees, etc. I still cannot find a way to stop them - this is just plain unfair and until I get some satisfaction in the form of reversal of the 6-month fee to my account (done automatically after I thought I turned the entire account off) I am going on a campaign to warn others that they are unethical in their dealings with subscribers.

Ann of Valparaiso, IN August 7, 2009

Cannot contact at all. Problem with credit card is their problem, not mine. Figured out 2 weeks ago (with Captiol One) but same problem has occurred. I cannot proceed with my eHarmony account because of the credit card glitch. They have to run my card through until it works (this is TRUE) but I cannot possibly reach them by email or phone to converse about it.

I wish to withdraw from eHarmony and have 2 payments of 19.95 returned since I never had one exchange with the only "match" I was interested in. I cannot contact the person because I can't subscribe to the phone service because they think my credit card doesn't work. I'm quite tired of the effot but would like my near 40 back.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |