eHarmony.com

matt of omaha, NE August 7, 2009

bona fide relationship-seeking purposes in order to maintain the integrity of the Singles Service (for example, you may not become a Registered User solely to compile a report of compatible singles in your area, or to write a school research paper). Not all registered users are available for matching. From time to time, eHarmony may create test profiles in order to monitor the operation of the Services EHARMONY DOES TEST PROFILES.....

Margie of Estes Park, CO July 31, 2009

I paid for a short term membership 2 years ago. I chose to meet several of my matches. I could find NOTHING in common with any of them. So much for the "29 dimension secret questionnaire" !!! I even asked a couple and they could figure no commonalities. E harmony couldn't even match me on my criteria of distance. I said less than 25 miles and have been "matched" with men over 200 miles away.

So I just recently registered for the free trial to see what's up. Some of the same people showed up as my matches!! Two years later and the similar or same profiles -- I seriously doubt it! Not surprised to find others here who have had the same experience. MAJOR false advertising and slick billing practices that are difficult to stop.

Carol of Coatesville, PA July 28, 2009

I signed up for a three month subscription in February, 2009. About a month later my credit card company called me about a charge or 29.95 that an online media company of some type had been trying to charge to my account. I can't remember their name off hand. I cancelled my credit card. I checked the company out on line and they had a history of stealing credit card account numbers and charging small amounts on a continuous basis. Then I started receiving "free magazines." I had no idea who was sending them.

Apparently when I signed up on eharmony, I paid for the subscription first; then they have this "real ID" service which is paid "after the fact." In other words, they bill you later. There is a small check box for a charge of 5.95 by "bill me later." I thought eharmony would be sending me a bill. About a month later I started getting bills from "Bill Me Later", Atlanta, GA. I had no idea who they were and thought they were telemarketers soliciting their business.

Today (six months later) I finally opened up their envelope to see what it was. There was now a charge of 69.95 on the original 5.95 for late fees. Apparently they are one of eharmony's 3rd party billers (they act like a collection agency). I called them and they were willing to "work with me" and cut the late fees to 30 if I would give them my bank account number and bank routing number. They said that I'd have to call eharmony and get them to excuse the 5.95 debt and then they would drop the late fees.

I called eharmony and they said they could not cancel the 5.95 because it was a "legitimate expense" and they were not responsible for "collecting the 5.95, and that was between the bill me later (which is nothing more than a collection agency as far as I can see). So there is no way to clear this up; the only way appears to be to send them a money order that doesn't contain any banking information; but here again they make a huge profit any way you look at it. This all sounds so incredibly dishonest -- a kind of money laundering. I want to know if I am legally responsible for these charges. Apparently my only "safe" way to pay them is with a money order; that way they would not receive any personal banking info. The problem is that it's cheaper to pay their fee than hire a lawyer to fight them. However, today I am seeing my lawyer for another matter, and I will ask him.

J. of Stone Mountain, GA July 27, 2009

I signed up with e-harmony over 2 or three years ago (about 2006) for a period of only 12 months. Today 7/27/09, I noticed they are deducting money from my checking account. I cannot access the Customer Service dept by the number that someone posted on a complaint site. I need help in getting them to stop taking my money and also to return what they have taken.

Stacy of FORT WORTH, TX July 25, 2009

I went online and did the free profile years ago. I was amazed to see that they continue to send matches after all these years and what's amazing is that they are the same matches. I refuse to believe those individuals are still available for me. I have a great memory and I remember that I would go as far as I could on free services to just see if it was worth subscribing to and then those matches would show closed, met someone else. This was to make me think the men were going fast. Well it was amazing that the same men that closed the communication continued to resurface time and time again. eHarmony use to show the full name...first and last and where they were from. I use to try and find these individuals via Facebook and other online sites...I don't think they really exist. I think others must have done the same because now they only give a first name and very vague descriptions. I wouldn't subscribe. I would prefer to met them free and I think some of the people that have had the experiences of scammers also run that risk because con artist will pay money to meet lonely people and prey on that lonliness....if they start asking for money RUN!!

Bridget of Richmond, VA July 25, 2009

I told them a month ago that I did not want my account renewed. This week I received an e-mail from them telling me that they had extended my membership and that a fee had been deducted from my bank account that I wanted refunded. The response that I received was that if I wanted a refund I had to contact them by phone during normal working hours. It did not address the fact that my account was renewed against my expressed request. Before their unauthorized draft my account was listed as closed on their website. Now it is open again and I'm receiving unwanted e-mail from them.

angelika of tucson, AZ July 19, 2009

I signed up for three months and was unable to cancel my auto renew. Customer service is automated, never a resolution to my problem. I had to contact my bank to cancel my debit card. People on the site are fake, the whole thisng is one big psycho-babble hoax.

Stefanie of Bloomington, IN July 11, 2009

They matched me up a some Norwegian guy who was on a oil rig off the coast of Edinburgh Scotland...claimed to be from Louisville...who threatened to choke me if he ever saw me after I decided to break off the conversation. I also was matched with some guy who claimed to be from fairly close to where I am...who stated he went to Ghana, I think, with his daughter...where they dont take American Express Travelers checks...wanted me to give him money, and he would send those to me to cash...when I refused to do that, he stopped communicating with me.

Holly of Winter Park, FL July 10, 2009

I joined eharmony on June 10th 2009. Paid for 1 month and then immed. canceled the membership so it wouldn't go into automatic renewal. As directed by eharmony. I was provided with a cancel confirmation #, which I have. On July 10th eharmony took an additional mnths membership out of my account. I explained the situation to Brady and Jennifer at eharmony. They said they money had already been taken from my account and it could take a copy of weeks to credit my account. I wanted immed. credit, since they did not have permission to remove that money from my account.

Carolyn of Arnold, MO July 10, 2009

DO NOT sign up with eHarmony. I was a subscriber for over a year. Match with countless guys. But few willing to correspond. Finally I caught on. It is free to fill out a profile and try it. But whether they pay or not they get sent out to people to show a LOT of matches.

The truth is you cant correspond with most of them because they aren't subscribed and most of the time don't even know what is happening. and there are so few wanting to correspond in comparison to other dating sites. Then I believe there are fake matches made up on there. I am getting almost no correspondences and i shut off my automatic reoccurring billing. In the next 2 weeks I have at least 6 guys initiate communication.

One I went all the way through and then he said he isn't subscribed but gave his email address. we emailed a few times and SUDDENLY he disappeared in thin air. In looking at pictures closely and scrutinizing the emails, I am confident he was a fake person and the communication was marketing set up to get me to stay at eHarmony. NEEDLESS to say I WILL NOT! I would NEVER again sign up at eHarmony. They are more interested in marketing than anything.

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