eHarmony.com

Juanita of Fountain Valley, CA March 25, 2006

Juanita of Fountain Valley CA (03/25/06)
My cousin Frances married Tom a couple years ago after emailing him on eharmony.com. I am emailing this on her behalf as she is devastated from this relationship with this man. At the time she met him after her husband died. This Tom has deceived her, lied to her and used all her money left by her previous husband and is now emailing other women on eharmony out of Dallas. She had to file bankruptcy because of him.

She is emotionally distaught and has been told by him that their marriage will not last. He has been showing signs all along but because she was vulnerable and wanted this marriage to work she kept trying. She does not want another woman to go through what she has gone through and needs help. She will be flying home to Kansas today. He has been paying off his credit bills and not paying hers and now his credit is good and hers is bad. 

Michelle of Burbank, CA March 19, 2006

Michelle of Burbank CA (03/19/06)
I recently joined eharmony and with great anticipation of meeting my soulmate. In their advertisement on T.V. they claim that their system is the best way to meet a perspective spouse. I gave them 59.95 for a one month membership. To date, I only received two profiles of men that were'nt suited for me. I called eharmony's customer service and they were not helpful. Presently, I feel they are giving false hopes and advertising to a vunerable audiance of genuine people. Is there a way to get my money back for services not rendered?

Edward of Las Vegas, NV February 12, 2006

Edward L. of Las Vegas NV (02/12/06)
I just recently, noticed, that they changed, my (3)month trial membership, to one year, plus there's no way to reach anybody, in there bullshit customer service dept. I've, been trying to cancel my membership, and unsuccessfully, cannot reach anybody, to do so, there server is always down! I am gonna have to close my bank account, just to have them stop, taking money out!

Wendy of San Diego, CA February 11, 2006

Wendy of San Diego CA (02/11/06)
I subscribed to a 3 month trial membership for eHarmony.com. About 2 months into it, I realized that it was not for me. So, I decided to cancel my membership. The website gives you instructions on how to cancel it, by logging into your account settings and choosing a "do not renew" button. I did this. However, my account remained open and when my membership was due to be cancelled, they renewed it, instead!

So I thought, I'll just let this month ago. Maybe it was a mistake, maybe I am just crazy and my computer glitched and didn't allow me to cancel it. So this time, I wrote to their customer service and asked them to cancel my account. They said they would close it. I even logged onto the website, and did all that "do not renew" on my account settings again. And lo and behold, a month later, they charge me again!

The only thing I could think of to do was to call my credit card company to block them. I think eHarmony.com has a glitch in their web page that doesn't allow you to cancel their membership. Another possibility is that they renew it regardless of what you say, when they send you the renewal notice, you log back into your account and cancel it and they say, "See? you only tried to cancel it on that day." I do not know, but somehow it is not allowing me and probably many other customers to cancel their account. They are not interested in finding you a match, they are interested in making money by cheating you.

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