It's Just Lunch - Irate Men

Robert of Atlanta, GA October 20, 2008

This is a dating service for busy professionals. I signed up in July and went on one date that was completely incompatible. That wasn't a big deal-the problem was that the company wouldn't return my phone calls (we are required to give feedback after each date) and I couldn't speak with the staff who signed me up. Finally when I was called, the person was flippant and unprofessional. She couldn't hear me and it sounded like she was calling me from a mall! She couldn't repeat my grievances.

I called the corporate headquarters and continued to leave messages. 11 days later, I called my credit card company to get me a 2100 refund. Three weeks later, my contact called me to set me up on another date. Since I had already cancelled my membership (and told the corporate office, left VM for the local office), I didn't take the calls for another date-I thought it would breach my refund. Today on October 20th I received a letter from my credit card company to inform me that they are fighting the chargeback.

I paid 2100.00 and received horrible and limited service not commensurate with what was contracted.

Tony of Tracy, CA August 9, 2008

I want a refund because I have removed. I informed them of my move and expressed my wish for a refund. A refund due to relocation is allowed in my contract. They gave me a run aorund but never return my call. They are the worst kind. I joined the and went on 1 date. The date was terrible. I rather be cleaning my neighbor's house. They had no real interest in matching me but simply to unload the number of date. You need to think twice about join its Just Lunch or other services like them.

loss of unused fund: 1207

Robert of Everett, WA July 17, 2008

Set up 3 dates with girls that did not come close to matching my criteria.I said speciifically that I wanted a slender or athletic gal. One gal didn't hardly speak english (chinese), totally unattractive, overweight etc. Put me into a very uncomfortable position and had to make sacrifices to make time to meet and then totally repulsed by the match. Another gal looked like she was 8 months pregnant. At this time do not disclose my name to Its Just Lunch

1,500 non-refundable

John of Warrensburg, MO April 9, 2008

I have been a client of It's Just Lunch for four years. Recently I have been happy with the work of one of its employees, Lisa, who now arranges the lunch dates. The information she gives is thorough, her attention to detail commendable. In every way, whether it be her promptness in answering messages or her efficiency in making arrangements, I am impressed by her professionalism.

Charles of Roswell, GA March 26, 2008

After my last posting on here 8/21/07, I was sent on 1 more date and guess what. IT WAS WITH SOMEONE THAT HAD SENT ME OUT WITH 6 MONTHS EARLIER! They closed a lot of their offices and are playing musical chairs with their addresses. Trying to find an actual address is just about impossible. I have consulted an attorney and we drafted a stern letter but it kept getting returned from the addresses in the incorporation papers. Finally I got someone in advertising and she gave me several headquarters locations. I have yet to see my returned.

Fred of M.d.r., CA March 6, 2008

Basically they give alot of empty promises and they don't pay attention to what kind of match u are looking for and just send u on dates with anyone without consideration or they don't do their homework considering the 1900 they charge.I went on alot of dates and they were all off and nothing close to what I was looking for;even the ladies weren't happy with any of their matches

I put my membership on hold since they couldn't find me anyone(after several months I think)and then again after a month,and then again-so maybe something good happens there.But then that I wanted to restart again they tell me that I waited too long and that I went on some dates already!?So no refund and no renewing!!And I must pay to restart!!But I wouldn't pay a dime now that they wasted my time and money.Thankyou

Jay of Beaverton, OR November 17, 2007

I just want to provide my experience and let people decide for themselves, though I believe I do have a few valid points.

I'm a 31 year-old single guy that tried IJL-Portland for 1 year starting about May 2006. I'm the type of person that tries about anything once. I paid 1400 and I probably had roughly about 12-14 dates. I felt that each 'match' was very sub-par. Do not get me wrong, they matched me up with very successful (professionally at least) women- lawyers, doctors, financial analysts, engineers, and teachers. I did have good conversations in restaurants I had never visited, which can be nice.

What they were getting wrong was what I was looking for in a partner- an active person that makes exercise and physical fitness a part of her everyday life because it is a big part of my life. They continued to match me up with women that in no way they exercised regularly. I tried very hard to be polite and communicate this problem to IJL after each date. However, I felt like they pretty much ignored what I said because it kept happening and it was starting to p*** me off.

It was not until about the end of my membership where I snapped and I put to them bluntly, I don't date women that look like they weigh as much as me, and I weigh 160lbs. I don't know how else to get this through to you guys! before it finally came through to them that I may be interested in a fit gal. Thus I tried IJL, membership over, I know some neat restaurants in Portland, end of story, right? Nope.

This week I received a call from IJL. I have not heard from them in months. They wanted to know if I was still single. They start up a good conversation. They informed me they are under new management, the management is more local (supposively the old manager was located in Lake Tahoe) and that the new match-makers are 'good' (though I heard these exact same comments from IJL under the old management so I'm skeptical). They tried getting my hormones going with new matches they thought would be great for me.

I finally stopped them and said, how much is the renewal? 1400. Nope, not interested. I tried it, I'm moving on, I have lots of hefty expenses coming up.

They did not take no for an answer. They played with my emotions, get me to think about the fact I'm 31 and in a few years I am going to be in trouble with the dating scene and there will be no hope for me. So I said let me think about it for a day. I thought about it for day. I called back the next day. I gave them 3 reasons why I do not want to renew (expensive, going back to college, don't know where I'm going to be in 6 months) and I'm about ready to say 'good-bye'.

They continue to nag me. They even told me they told my 'future match' about me, even though I had not renewed my membership and I originally told them I would not renew. They played with my emotions again, started putting a guilt trip on me about the fact the new 'match' is excited about meeting me,

I buckled enough to allow them to charge my credit card, but big key here is I DID NOT SIGN ANYTHING. I asked them to email me the contract so I could read it (I did also gave them my tenitive availabilty dates for my new 'match'). There's two contracts I received- the IJL contract, and authorization contract to charge my credit card.

I read the IJL contract. I totally did not like what I read. Assuming I moved and I wanted to transfer my IJL account to the IJL in that town, I was going to be charged 200 (going back to school that is an expense I don't need). Second, I only had 1 year cumlative hold period. I was going to use this up real quick between potential school and some life issues I need to deal with. These two things were not going to work for me.

I emailed them back and said I read the contract, I did not like what I see, they won't work for me, I'm not going to effectively use my renewal, uncharge my credit card, this is my final decision. Next day they called. Still trying to talk me out of it. They even said they would waive the 200 fee (if I would have agreed to this I would have asked for it in writing).

Now I'm done being nice and professional.... I started out saying what part of 'no' do you not understand? They did finally yield, finally, but mentioned they had already told their match they were working on times to meet.

Daryl of Gilbert, AZ November 17, 2007

1500 and a complete waste of my time.

Martin of Irvine, CA November 9, 2007

I was promised over 14 quality dates over a 12 month span, yet only received 5 dates during this time. Addressed this with their staff on several occasions throughout my membership and I was told many excuses including the fact that they didn't have sufficient staff to service their members.

In addition, I was matched with someone on 4 occasions whose ethnicity and / or physical traits did not meet my requirements. Their staff was unapologetic of their oversights and attempted to count these dates as part of my agreement.

IJL was irresponsive to my refund requests, left my complaint with the Better Business Bureau unresolved, and only provided me a refund after I threatened a lawsuit.

I am writing this review to warn all potential customers of their poor service record so you don't sign up and encourage all disgruntled current clients to fight for a refund. Although they state they dont provide refunds, I was credited and the Better Business Bureau has documented several incidents where refunds have been issued.

Robert of Elk Grove, CA September 19, 2007

I signed up with Its Just Lunch in July, 2007. I met with a person called 'Elizabeth' who was Russian descent. She promised me the world. She told me they had models and that I wouldn't have a problem dating at all through their service. I finally agreed to pay 1600 for their service. I went on a total of 3 dates (2 that I really agreed on-one that I was highly pressured to do). All of the dates were really, really bad.

I suffered not only the 1,600 in damages but also I was neglected in all of my return phone calls after I told them I was very, very , very unhappy with their service. i tried calling the corporate office and nobody would return my calls. Alley J would not return any of my calls who is the owner of Its Just Lunch in Silicon Valley. I am very, very disappointed in the whole affair.

I lived in Silicon Valley recently when this all occured. They didn't even provide me with a contract so I can't get them to provide me with any refund or call me back. They promised me the moon and the dates were terrible to say the least

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