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Elyse of Studio City, CA (08/30/08)
I believe I signed up and paid $1300 in 2006. Of the dates I have been on only one came close to the type of man I am looking to meet unfortunately I was not his type because I was too old. He was was 55, I, 50 - he wanted the 30's-40's something.
This has been a total waste of money and when I inquired to the company of how they were describing me they were totally off. I further confirmed this when I would go on the occasional date. This is a scam. Apparently there are many more women than men and my experience is that they will just set you up to get you out and get you out of their system. It is a very expensive joke.
Economically, it dipped into my pocket to the tune of $1300 + the dates because the men they have set me up with are not gentlemen. There was no physical damage.
Donna of Deerfield Beach FL (08/24/08)
Last year I signed up with It's Just Lunch. It's been 15 months and I've had 5 dates that were not to my specifications. They smoked, had kids, recently divorced, didn't like to sail. I went over the details each time they called. They lie. Some of the dates were as disappointed as I was. NO matches.
I asked for my money back and they refused. The office was full of young employees and that should have been my first clue. Each time I had a different person and because of the unorganized paper work, my requirements were lost in a shuffle. They just don't care and set up dates with anyone walking in the door.
IM 58 years old. A year older than when I signed up. Time is running out. I also lost $1500.00.
Alexis of Brooklyn NY (08/16/08)
I called an employee of Its Just Lunch at her work and asked her about the dating service. She lived in my nerighborhood and asked if I would meet her over drinks to discuss me signing up. She described the dating service and the specific type of guy she planned to set me up with. She gave me detailed descriptions of several specific men she had in mind. I agreed to sign up and she came by my place of employment a couple of weeks later with a contract from Its Just Lunch which we both signed. I gave her a check. She asked me to make it out to her personally because it was going into her commission. Three weeks later I was contacted by someone else from her office with a potential dates. The first one was a man who had moved to New York from the UK 4 months prior and his cell number had not been changed and was still an international number. Two separate employees told me they were having a very difficult time getting in touch with him. I could not understand how they thought this person was suitable and available for dating. And above all where were all the men who were presented to me as specific matches
right before I signed up? They tried to set me up with three other men after that and none of them were anything like the men they described at sign up. I soon realized that these men never existed and were just to entice me to pay. I began calling my rep 2-3x a week and never got a call back. When I spoke with the supervisor about my dissatisfaction she told me I would get my money back. I faxed her the canceled check I had written and now she and the owner claim the employee I was dealing with pocketed the money and that Its Just Lunch was not responsible for my money. The owner admitted that he did not do a background/reference check on this employee yet claims to bare no responsibility for her. He continues to email me a release form and keeps asking me to fax it over to him yet will not give me my money back as promised. This company and the owner Robert was negligent and fraudulent on so many levels I can not believe they have not been shut down yet.
I wasted A LOT of time and of course $500
Andrea of Greensboro NC (08/10/08)
I went out on the first date (and only one as of today) today. They called me the day after my interview claiming they had someone perfect for me. I even asked the matchmaker, if that's what you want to call her, Danielle, if he was cute. She said, yes. There's no way she really thought that. He was COMPLETELY unattractive, didn't have a Bachelor's degree, and was NOT an engineer as they stated: he fixed copy machines! I mean, come on! Seriously?! Danielle also said he was 33, but his hairline was receding and he looked like he was around 45. It was the worst date of my life! I couldn't wait to leave! This is ridiculous! Their contract shouldn't hold up since they lie!
I paid $195 upfront and they said starting Sept. 1 they will take out $100 a month for 6 months. So far, I've lost $195, but I'm going to make certain that I don't lose anymore and can at least get some of that money back. I have definitely learned my lesson and will warn my friends (I actually had one friend who said she was considering joining. I've told her not to).
Cynthia of San Diego CA (08/02/08)
Warning sign: when I called, Rush over now! was her sales pitch. They act nice but they are just selling & if you complain than YOU are the issue not their service. The special sales manager called me and had this special lawyer, 6', etc. etc. - guess what? He had to complain because they were sending MY SPECIAL guy out 5 times a week.... and me, once a month they sent me someone. He was very surprised. They are not honest - just be warned! It's a waste of money - go on vacation instead.
It's costs $200/date - and only one (the one mentioned above) shared the lunch check. They were absolutely humiliating matches and if I didn't want to see one of their matches they pushed you into it - they do damage - it's a terrible experience.
D. of Lakewood CO (07/11/08)
I am another busy professional that was mislead and taken by this business and my complaints will echo ones previously posted by other individuals...wish I had found this website prior to writing that big check! Its Just Lunch Denver made all sorts of promises about those great potential dates. My 'interviewer' (who mysteriously left the company shortly after the first couple of matches) enthusiastically told me at the conclusion of the interview that she knew of two great matches right off the top of her head and couldn't wait to introduce me to them.
Thus began a horrific experience of meeting 5 great matches who - besides providing material for my own stand-up comedy routine - were not even close to what I had specified in my inital interview and subsequent post date trauma feedback. With the last date appearing old enough to be my father (of course this was counter to the description that IJL had provided to me) I threw in the dating towel and asked to speak to the franchise owner.
Despite my reapeated requests, I never received a return phone call - the owner always had some lame excuse not to call me back. After a MONTH of this nonsense a new owner called me and said she could do nothing about my request for a refund since I had signed up with the original franchise owner. She also cited the 'no refund policy' in response to my complaint about IJL's business practices and failure to fulfill their promises and contractual responsibilites. I was scamed...hope that this compaint will somehow protect other unsuspecting professionals from a similar experience.
Maria of Alexandria VA (07/10/08)
I joined IJL in February 2008. The interview was rather superficial. All matches were shallow. We had nothing in common. It was clear no thought or effort was put into matching people. Some of the men told me they had not paid any money for over a year and were still getting sent out on dates because IJL had so few men. One man said he had 3 dates in one week because IJL needed to match all the women they had. Another man said he was bullied into going out with me, even after telling IJL he was extremely busy and did not have time. My 3 month contract period ended and I figured that was it.
A month later I noticed a $79 dollar charge on my credit card from IJL. I called them and asked why. I was told that the contract I signed had an automatic renewal clause. I told them this was not disclosed to me when I signed up. I spoke with Tracy in accounting and told her that since the charge was just made yesterday, can I please have the refund. She said no, I signed the contract and no refund will be provided. She told me to submit in writing that I wanted to end my contract. I immediately faxed her my termination letter and assumed that would be the last I heard from IJL.
A month later I noticed another $79 charge, this time to a church in Florida. I contacted my bank and they agreed it was an unauthorized charge, I was reimbursed the money and closed that account. I had to go through all the trouble of notifying other vendors and waiting for a new card to arrive. Another month goes by and IJL calls to say that my card is showing up as declined when they tried to charge it again. I reminded Tracy that I terminated my contract. Tracy told me that the termination agreement would not become valid for 45 days, which meant they had to charge me another $79 plus another $39.50 for the prorated month.
I told her that my card had been closed due to a fradulant charge from a church in Florida. She said yes, we know the company we hired to charge our clients transposed the numbers of our accounts with another clients (the church in Florida). I asked why wasn't I notifed. She said, we thought the company that mischarged my account would notify you. I told her it was IJL's responsibilty, because I my contract with IJL. I am researching what responsibility falls on IJL to disclose the misuse of my personal identifiable information. I have told all my friends don't waste your money on IJL!
Fradulant charge on my credit card. I had to close the account, contact other vendors, change those accounts to the new card.
Margaret of Dallas TX (06/28/08)
I joined IJL after 17 years of not dating. I'm a single parent and didn't want a running stream of men coming into my daughter's life. A friend of mine recommended IJL to me because I was interested in getting that part of my life going again. I didn't realize how lonely I was until I walked into the IJL office in Dallas and paid them $1500.00 to pair me up with the type of men that I requested. Immediately after I walked out, I realized that no background or marital status check had been requested of me. I called them and was given a very lame excuse for such checks being ommitted. It's been a train wreck ever since.
None of the men they set me up with were suitable. The dates I've been on were the worst I've ever experienced. The men had no sense of humor, no manners, and some, were incredibly stupid. Intelligence and a sense of humor were my main reguirements. The main problem is that some of the staff if any, were not college-educated let alone experts in matchmaking. Plus they were all in their twenties, without training, and didn't have a clue about the needs of over 40 adults. Using only a piece of paper and feedback just doesn't cut it. The staff, as noted by others, were aggressive and rude when they weren't gushing over you. Disgusting. One of the girls chewed me out over a last minute cancellation. My father had just died and that wasn't a good of enough reason for her. I finally realized the trick to dealing with the staff was to treat them like they were two year olds. It worked.
As of now, I've told them to suspend my membership as I've starting dating my ex-husband. This is a total lie but I knew that this wasn't an excuse that they would likely argue about. They did ask that I contact them if things didn't work out. The only Clients should be treated with respect rather than like cattle. If there isn't an agency regulating a standards for all companies providing matchmaking services there should be one. Things won't change without it. As far as I'm considered, the only good that came out of this experience is that I know I would rather be home enjoying my own company than be out on a bad date set up by a company out to make a buck.
I kick myself every time I fill my car with gas, check my portfolio, and worry about paying my daughter's college tuition in another year. I had surgery over the holidays and those bills are 5 thick. So yes, it has hurt me financially because I didn't receive the services that I signed a contract for. $1500 is a significant amount of money to our family.
Jennifer of Yonkers NY (06/26/08)
I am a 30 year old single women living in New York. So when I met with It's Just Lunch and they told me that I would have no problem finding a man I was more then happy to give them a $1000. Biggest mistake of my life. I went out with 4 men and all of them were awful. The complete oppisite of what I am looking for in a man and what I told them.
They never return any of my phone calls and they are very rude and unprofesional. I asked for my money back and they said NO. I signed the contract that stated no refunds. I paid for a service and I did not recieve it!
I am out $1000. Plus the trips into the city and drinks. Never mind the stress and heartache they have caused me.
Carol of Houston TX (06/08/08)
Widowed about 10 months, I was missing male conversation. A friend recommended IJL. I called, had an interview, and was all but forced to sign my name to a check for $1500, all the while flattering me and saying they had tons of potential dates for me. I left with doubts, but the next morning IJL called with two dates for me, both a month away. The very day of the first lunch, I was called to say the man had to cancel because he was going out of town. No reschedule was offered.
By this time I had reviewed the comments on the IJL website, and decided this was a total scam. I called and requested that my money be refunded. I was told they do not give refunds. A week before the next arranged lunch (which had now been moved to drinks at 4:30) was now rescheduled time-wise two times.I cancelled this date, although I have my doubts it would have ever occurred. In the meantime, no other dates had been arranged for me. I then prepared a formal letter stating my case and requesting a refund. I was again called and said they do not give refunds. I believe this is a rip-off, big time.
Well, the consequences are IJL has had my $1500 since May 8---no dates, no scheduled dates, no refund.
Evelyn of Boise ID (05/24/08)
This is in response to Tammy from Rochester: Tammy, I had the same problem when the Corporate office took over Boise, Idaho. After a LOT of research, I found out that the corporate office took over many location. Something like thirty of them. I ended up suing the corporate office in my own city small claims court. It is Its Jus tLunch International. We never went to court. they settled right away. it seems they have a long history of this. you can sue them since they are still doing business in your area. there is a class action lawsuit that has been filed in Manhattan for all clients that are unhappy. i have contacted them too.
I got back my refund. but they are still unfair. i am going to join the class action lawsuit.
Cara of Woodstock GA (05/21/08)
I would like to take this opportunity to thank It's Just Lunch for introducing me to my soul mate. Randy and I met for the first time at Bahama Breeze, in Kennesaw.
What was supposed to be a casual one hour meeting over a drink, turned into a three and a half hour, Where did the time go? evening. Although we had a very nice time and the attraction was mutual, I wasn't completely convinced that Randy was the man for me! I had met many men through other services who seemed nice enough but ended up being far from whom I would like to spend my life with. We talked on the phone a couple of times and emailed that week following our first meeting and made plans to have a date the following weekend.
After spending both Saturday and Sunday evenings together, I think we both knew that we had met the person with whom we would spend our lives with. We went to dinner to listen to a local band on Saturday night and then on Sunday I invited Randy to accompany me to a neighborhood Christmas party. All of my friends and neighbors commented on how we seemed to compliment one and other and fit together perfectly. We have been together every single day since then with the exception of two when Randy went to North Carolina to visit his Mom for the holidays immediately after we met.
He told me, 13 days into our relationship that even though it seemed crazy, that he loved me, and I felt exactly the same way. What an amazing ride it's been!!
We had come from different backgrounds, with Randy being divorced after 24 years of marriage and me being widowed after 18 years with my husband but it is amazing how we both feel like we were made for one another.
We became engaged, New Years Day and will be married on May 30th in Kennesaw at the Hilton Garden Inn. We have a wedding website and the address is caranrandy08@brides.com Feel free to take a look and see some of our photos.
We would both like to thank It's Just Lunch for introducing us. This is truly a match made in heaven!!
Tammy of Rochester NY (05/21/08)
I signed up 1/11/08. After three dates with people who did not really fit my criteria, I recieved a phone call around 4/7/08 from IJL corporate, saying that they have taken over the local franchise. So far I've not been able to contact anyone from the franchise, owner, etc. I get the runaround from IJL corporate. IJL corporate will not provide a pro-rated refund, they tell me I have to find the local owner who's in Buffalo (I've not been able to do this). I've also called the customer service phone number noted in the March 2008 letter from IJL president posted on this website and am only able to leave a message. I've left 3 messages with no return phone calls.
Original contract $1,000.00 for 14 dates or one year, whichever is later. Requesting prorated refund of $785.71. If others from Buffalo or Rochester have filed complaints and received a refund I'd like to hear how that was achieved.
Susan of Tampa FL (03/26/08)
I want to complaint about this location only. I was a previous member of the It's Just Lunch in Buffalo and it was a wonderful experience. I worked directly with the owner and the matches were fun guys with very interesting backgrounds. I then moved to Tampa and immediately joined the Tampa location. I have never been treated so badly in my life. Matches were horrible, no one cared about what I was looking for and the men were old and obviously not after a permanent relationship. My complaints went unanswered. When I asked to speak to the owner numerous times and denied, I finally found out that the corporate office out of Palm Springs California was the owner! How that could be that they treat their clients like dirt is beyond me. I asked for a refund of my remaining dates (after I went out on 5) and I was laughed at and told no way. If you are having problems, push to speak to the owners. I have called lots of locations across the country only to find that the corporate office owns many of these locations. Maybe the corporate office should turn their offices over to franchisees that really care about their clients. I only wish I was back in Buffalo using Joanne and the great crew that is up there! Cudos to that group and all the IJL staff members that care. Those people obviously do not work in Florida.
I paid $1,000 in Buffalo for a year membership and was COMPLETELY SATISFIED. I paid $1,800 in Tampa and had five horrible dates and nothing more. Guess service is different from office to office.
Sandra of Dumas TX (03/24/08)
I paid IJL $799.00 for 16 dates or one year of dating, whichever occurred LAST. After four dates, I didn't hear from IJL for nearly two months. I tried the phone number but recording said mail box was full and couldn't leave a message. Then I got a phone call saying they had re-grouped and they sent me on three more dates, one with a man MUCH OLDER than myself, and one MUCH YOUNGER, then I never heard anything from the company for another three months. Then one day out of the blue, they called me and said they had to close down the Amarillo office due to lack of clientele, and they would send me a check for $150.00. I told them I thought I should be refunded around half of my fee since I only went on seven out of 16 dates. The lady I spoke with said, Well, there is a $200.00 interview fee. I told her I had never heard of a $200.00 interview fee, and the only interview I had was when I signed up, and it was about 20 minutes long, where I filled out my likes and dislikes, they took a quick picture, and I was on my way - certainly nowhere near $200.00 worth of valuable information they could use to match me up with any of their clients. The lady conducting the interview said things like, Oh, you'd be perfect for Randy or I think you'd really like Mike. Of course, I never met a Randy or Mike so I wondered if they were leading me on to get me to go ahead and sign up. I don't feel they were being up front with me. In all fairness, I did meet four men that did fit my criteria, but to only refund me $150.00 out of $799.00 because they have to close down the area office, and then come up with a $200.00 interview fee sounds like fraud to me.
I am requesting a refund of $599.00. I do not mind paying $50.00 per date for the four men that did meet my criteria, but beyond that I feel is a breach of contract for services promised, but not fulfilled.
Sandra of Newington CT (03/24/08)
A client of mine told me about this company and I thought I would give it a try. It's sounded like a great way to meet people, even if I didn't meet the one. I had a great interview, my consultant was great. She was sweet and made me very excited about my new adventure. She guaranteed me numerous dates and said off the top off her head she could think of 8 people. I signed up in August and have been on only 4 dates! They have you fill out a form listing your likes and dislikes but after I filled it out she said-so, if I had someone who was a year older than you listed would that be okay? so you would NEVER date this type of race? what if I had someone who I thought was great for you? After a few minutes of that my list now included that I liked hiking, playing sports and would date practically anyone!! I only hear from my consultant when I call her, some restaurant reservations are never made, and the men I meet while nice are so not my type. This was the worst decision I have ever made and I just called to put my contract on hold and wasn't even asked why. They really could care less about you after they take your money.
Angela of San Francisco CA (03/10/08)
I am a 32 year old female professor who used IJL service after I moved to San Francisco last Oct. I happily paid $1600 hoping to meet some quality people. I figure if nothing else, I can make some new friends. Little did I know that I was seriously abused by this service. I felt that I was used as a bait to satisfy its undesirable male clients. They keep fixing me up with older man with children after I repeatedly told them not to--and forced me to go on date after I repeatedly said NO. I have used IJL in another city before, and when I said No, people treated it as a NO. But not here in San Francisco office. In one case, they didn't even inform me the whereabouts on my date and later took me to account for one date when I didn't show up as I didn't even know I had a date! After I explained that I have never received this information, the coordinator continued on sending me a nasty letter while it was probably her mistake for never confirming with me in the first place.
I lost a lot sleep and often wake up in the middle of night feeling angry and berated (which is unusual as I never lost a night of sleep even during my PhD qualification.) I am an Asian and English is not my native language. I feel that they are taking advantage of me on this aspect and had no respect of my wishes- though I am a paying client. Even as a free resource for another dating service, when I say no, people know not to set me up with a man I don't desire to meet. I have since become very depressed and currently am seeking help from psychologists which is a first for me. I have always been respected, and this experience has really damaged me.
Kris of Atlanta GA (03/03/08)
They take your money, with smiles and commitments of the work they will do to match you. They'll tell you they will confirm with the matches and make the reservations. Well, it's all a lie, and then they don't return calls. I gave IJL my $1800 in January. Since then I have been set up with three matches. Two were a no show. As I sit being stood up, I can only think to myself: I really don't need to pay for this service. The one date who did show up--when we got to the restaurant they had no idea who we were. There was no reservation. After the second time of being stood up, I called and left a message for my coordinator. Guess what? She still hasn't returned my call and neither has her boss who I also left a message for. What ever you do, do NOT give them your money. This is a scam!
The $1800 loss only begins to describe the frustration I have experienced. I joined IJL based on the hope they gave. I am a busy professional and thought this could work. They are a complete scam--taking money and destroying hope.
Laura of Oceanside CA (03/02/08)
IJL has been the worst experience of my whole dating life! I joined over a year ago after ending a relationship. They sent me on several dates with men who were absolutely NOT EVEN CLOSE to what I'd explained in my interview. I'm 54 (was 52 when I signed up), and they told me there were a lot of men in their late 40's and 50's that would be perfect for me. I'm not sure whether they actually look at the profiles, or just blindfold themselves and throw darts at a name board, but not one single man was what I was looking for. I started dating someone after a few months on the service (not someone I met through IJL) and went on hold for over a year. They did let me continue, but went on sending me information on every ancient, old man they had, even when I insisted there was no way I was interested in men in their 60's. I've had men stand me up, one after I drove 40 miles to meet him in downtown San Diego, and others act like idiots on the dates. One man was so rude to the waiter where we had dinner, I left the table and apologized to the staff in the hallway. Last one I went on was sort of normal, until he drank several beers and told me some of his interests which were totally repugnant to me--and he doesn't cut his hair!
Now they called me the other day, talking up some guy, but in the end when I asked what the down side was-- she said he's not exactly in my age profile. I got out of her that he's 68!! No one under 5'11 from me meant they lined up some as short as 5'3; the joke goes on and on. They won't refund, transfer or do anything with my membership, and I'm sure they are ripping people off day in and day out with empty promises everywhere they have an office.
It cost me $1,300 to sign up for IJL, money I had to scrape up and save. I'm not a rich person, and that $1,300 would have been much better utilized paying bills and buying food than wasting it on IJL's empty promises and lies!
Sarah of Arlington VA (02/27/08)
This has been the very WORST $1300 I have ever spent! First, the woman who interviewed me in the beginning cared more about getting business than finding a good match for me. If she cared about me she would NOT have convinced me to raise the age limit from what I originally discussed. I told her the whole reason I contacted IJL was because the unmarried men my age were either intent on finding a younger woman (it's okay for men to date women 5-10 years younger, but NOT the reverse!) or they were so aged beyond their years they had lost their sense of life.
Since Jan 07 I have had 4 dates and 3 of the 4 were NOT even close to a suitable match. We are supposed to provide feedback after each date, but it's like they don't even listen, let alone take the feedback into consideration. Unfortunately what I first put down on my parameters is what they are legally bound to use so why the heck are we providing feedback after the date? That means they can continue to match me with men who are unsuitable even though I tell them what worked and what didn't work after each date. Then it's incredibly frustrating to try and speak with one of the handlers because they are constantly interrupting and trying to convince me to go with what they feel I need, not what I'm telling them. I've reached the point where I am so angry about this whole situation I can hardly hold a civil conversation with any of them. The bottom line is that the money paid is NOT worth the long wait, the frustrating conversations with the handlers, and the quality of men available.
In DC the ratio of men to women is probably 1:4 or 1:5, so the men are overwhelmed with dates. But no one bothers to tell the women that information so we understand the long, long delays between dates! Regardless of this whole pitiful experience, I will work this contract to the bitter end if it's the last thing I do! Make them come through with what you paid them for! In the meantime, if you ever hear of someone who's considering signing a contract with IJL, refer them to this website so they can read the truth about that business!
Lily of Miami FL (02/23/08)
I joined It's Just Lunch and had an ok experience. When my membership was over, a young man named Eric called me telling me they needed more women and that according to my file I had a great time. I told Eric my experience was not the best, but I did meet nice people--but my matches were all off. I am a nice person, and I wasn't going to be rude to my dates. He said, "Look, I will give you a deal: 3 months for $500". This really upset me because I paid $1500, and had I known that there was a smaller package I would have done that. I then realized I was just fulfilling somebody's quota. Lauren, my previous director, didn't care about me--they just needed me and my money. I was furious that they kept calling me. I told Eric I wanted to speak to the manager, so he transfered me to a young man named Angel. I believe that there is no way he was the manager. He seemed uneducated and not very professional. He kept telling me what a deal he was giving me, and that they don't do that for anybody! I told this man to please take my file and throw it away, and that I wasn't interested. He said he would do so and that he will not call again.
Then a month ago a young lady named Diane called me asking me again if I would like to renew my membership but now for 1500! I was so upset, and I asked her why she had my file when I had asked her manager Angel to throw it away. She said she was really sorry and that she wasn't aware of this. She said that there was no documentation that said Do Not Call. I asked her to please put me on that list. She said she would write on my file to not call me again. She said she was sorry and that she would transfer me to Angel her Manager. I said no. I told her to please just do this. She said she would and we hung up. A week ago I had a voice mail from a young lady asking me if I wanted to join; I could no believe this. So I called Diane to ask why she didn't get me off the call list, and she is no longer with the company--just like Lauren and Eric! Angel is still there, was told that he can help me, and the young lady asked if I wanted to be transfered. I hung up.
People, be very careful before you join this service. In less then a year they lost 3 employees that I know of. They have poor customer service, and I am sure they treat their employees poorly too. They are not interested in helping you; they just want you to not be picky and date the others so they can fulfill other people's dates. I was an ideal date. They used me and sent me out on pity dates. This company is a joke. Save your money and try something else or get a life coach!
Lainey of Valley Glen CA (02/08/08)
This has been an embarrassing, humiliating experience - a total scam. I signed up and was told I would be matched with professional, single men who had common interests and education, etc. I still have 6 dreadful dates left and haven't heard from IJL in 2 months. The dates have been ridiculous and pathetic - not a thing in common. They have not in any way met the contractual agreement, but have stolen my money and NOT delivered in any way on their promises.
I paid them $1500 and have completely been scammed. They have no idea of who they are matching other than males to females, and they basically steal your hard earned money and exploit people's hearts and vulnerabilities.
Rebecca of Mansfield TX (01/24/08)
I initially called for information on It's Just Lunch at the Fort Worth office. The company was very insistent that I just come in and meet with them. Over the phone I asked if I would have to sign anything and they told me no. When I got there I was ushered into a room for the interview process. I talked with the Fort Worth manager Taylor Bowhay as she interviewed me. I told her I was looking for someone with at least a 4 year degree, 6'1 and above, no kids, never married, professional. Taylor begin to write on the back of my interview paper names of men she believed to be a great group of guys that she could fix me up with. She told me about Ben and how great of a guy he was. I voiced my concerns of the company not being able to find enough men that would fit my preferences. She said the company is very large and they have enough clients and they will not have a problem matching me. I signed the contract and because I did not have my check book at the time they sent a courier to pick the check up from my home.
Tuesday, January 16th, Taylor called to tell me more about Ben whom she had talked about during the interview. She also told me of another man that was not my match at all. He was an administrative assistant, he was 5'10 and she told me he was a very tall 5'10. The following day I called the office to let them know I would not be able to pay for the service. No one from the company called me back. On the 18th, 19th and 20th Kimberly called me to give more information on the company. During this time I questioned why Kimberly was calling me. I called again to let someone know again that I was not going to be able to pay for the service as my bank has informed me about insufficient funds and I will not be able to go further into debt to find a date.
I have not gone on a date. The last conversation with the company I told her about the interview process and that I called to let someone know that I was not able to use It's Just lunch because of financial reasons. In my file she said there was no information showing I called January 17th to speak with someone about this matter. Kimberly yelled at me and told me Taylor did not sign your contract or your check and you need to take responsibility for your actions. This has proven the company is not concerned with this matter. They are in the business of making money. I asked if they make a habit of sending clients with bad credit on dates. Kimberly told me the company does not conduct background checks for safety or credit. I have not used the service. The company insists that they have sent the check to their headquarters and they have cashed the check already. A check was picked up by the courier on January 15, however, the check cannot be cashed due to insufficient funds. Kimberly has told me because of this my file has been forwarded to their lawyers.
Currently I have not given the company any money. The company has a check for $1700. but due to insufficient funds they have not received any money. However, the company is threatening to send me to their lawyers for services that I have not used.
Kathie of Atlanta GA (01/24/08)
The concept behind It's Just Lunch is great! The problem is the delivery and quality of service. I have been an IJL member for three years. The first two years, I met a number of quality, professional gentlemen because I had an excellent local IJL contact. She sought employment elsewhere and left IJL. At the beginning of my third year, the Atlanta office of IJL was closed without any type of notification to members and moved to Miami. Since that period of time, dates and arrangements have been sporadic and the quality of the dates has diminished drastically. Yes, I have met men, but they are certainly not professional, clean cut or normal. Each date has been worse than the last, and it seems that the Miami IJL representatives aren't even reviewing my file before making a match. But, then how could they because they don't know me or the men they are matching me with. It's a crap shoot! I'd tell prospective members to search for other ways to meet singles. IJL has gone down the tubes, and they cannot meet the promises they make.
I expended close to $4000 for IJL memberships and renewals. I actually only met two gentlemen that I dated for any length of time, but I did make several friends which wasn't all bad!
Tina of Alexandria VA (01/11/08)
(Oct 2006) Got tired of match.com and eharmony and liked the commercial from the radio about meeting quality men. Went in, they asked what I was looking for and stated that they had exactly what I wanted--and stated that I had to sign a contract which entitled me to 14 dates within a year. The fee would be $1200 since it was on special. Went out with 6 men and must admit 4 were good men; we just did not connect. But the last one was in May of last year (2007) and virtually no contact from Its Just Lunch. I have called numerous times but no one returns calls.
At this point, I just want most of my money back and probably will consider small claims court. It's hard enough to try and meet men, but to be taken advantage of is inexcusable.
Kimberly of Columbus OH (01/05/08)
I joined IJL and have the same complaints as others. What they do is take the oldest members that haven't found anyone and match them up with people like me that are new, to keep them signing up. However, I got the bottom of the barrel. Two of my dates are only living in my town part time. One other date they claimed to be a Dr. when he was really an ambulance chasing chiropractor that was married. I like rock music and going dancing. They kept fixing me up with classical music guys that are into gardening. It's just a big scam.
They charged 1000.00 up front. You have no chance for a refund if not satisfied.
Anna of Lansdowne VA (01/04/08)
The service promised me 14 dates when I signed up and so far I had one that was the cheapest date I have ever met. When I called the service no one returned my phone calls. The charges for this professional service was $1,400. The service is awful! Then I was told that my profile and lifestyle of person I wanted was too difficult to find and asked for a refund since I was not told that during my contract interview. After several phone calls trying to get a refund I was told that they NOW have one person that fits my profile, so it's my fault that I am not willing to meet the person and no refund. I wish I had read these reviews earlier and not even waste my time with this service. If I can stop someone else from making this mistake, I will.
Wasted money and time. Bad service. Depressed about loss of money and waste of money.
Rachel of Raleigh NC (01/02/08)
Inability to deliver on what they promised. During interview process they asked me a lot of detailed questions. They told me that they were very excited as they felt they had a lot of great matches for me that met criteria, then once I paid them the money they set me up with men that have not met my criteria at all. They sent me on dates with men that did not participate in activities they said they did. They ask me to be flexible, but from the beginning they told me they had men that met my specific criteria. I feel they were dishonest. When I asked them specifically why they set me up with certain individuals, they simply said they had their own criteria, but they could not tell me what it was. They only said that a skilled director makes the match. I told them, for example, that I did not see myself having children; they sent me on a date with a man who wants to have kids, and this was a deal breaker for him. When I told them about this, they told me they didn't know that. Didn't they ask him the same questions they asked me?
I was told another time that dates are determined by a calendar (every three or four weeks). This implies the dates are random dates and they are not really matching...just trying to keep people like me with hope that the next date will be better. I had many distressing dates. Another example: I am an executive with a company, I work weekdays, 9-5. It is also important that I date someone who is into fitness. One date they sent me on was with a manager of a mall store; he works nights, weekends and holidays and is not interested in fitness. I was very upset and called them; they told me that they based the match on other things...but I asked them what, and they could not answer. I offered to come in for a second interview to meet with a director this time (hoping we could turn things around), but they were disinterested. They have no personal interest in clients and knowing them. The director called me after two complaints and my insistence of hearing from her. A week later she called and told me she did not need me to come in, that is was not necessary. I was extremely disappointed. I called today to find out when my next date is, and they told me I am on the calendar that they are very busy and that they try to send you on a date every 3-4 weeks. This means that they are not interested in finding and matching dates (despite 5-6 unsuccessful ones so far), they are only interested in collecting money and doing the bare minimum.
I wish I could get all my money back. All throughout this experience I have tried to be nice and friendly as I've wanted them to match me, but the bottom line is that I am extremely disappointed and do not see the value of this program. I need to check if I can get a refund, but I fear the amount they may refund if I push would be minimal and at the end of the day I just want what they promised me...dates with men that meet my criteria.
I paid $1195.00 for this program.
Bobbi of Agoura CA (12/17/07)
The service promised me 17 dates.. so far Ive had three since July 2007.. They dont return phone calls. The charges for this professionals ervice was $1,700.
They are taking advantage of lonely woman like me.. Two of these dates were awful! One was shy and withdrawn.. and spoke about his dead mother and the passing of a kidney stone. When you call you get told that LISA probably a fake name isnt in and always get her voicemail... very odd business... I think I have been ripped off and will never see any dates.
Lauren of New York NY (12/17/07)
The first date they set me up on drugged me and I wound up spending the night in the hospital and filing police reports the next day.
Shannon of Peachtree City GA (12/06/07)
Joined It's Just Lunch in Atlanta after I was contacted by them (had previously inquired about joining). Person who called stated they had a shortage of female members in my age group in the Atlanta area. I completely fell for it and paid $1300, which I was told was a discounted rate since they needed me so much. Carla the sales person I met with told me she already had matches in mind for me! My first and last match could not have been anything further from what I am looking for. The information I got about him before the date was totally false; everything from his occupation to how many children he had was a lie. Apparently there was a shortage of men in Atlanta as well since my match lived in South Carolina--a fact It's just lunch was aware of before sending me on a date with him.
After calling on several occasions to the Atlanta office, I was told the Atlanta office is no longer in existence; all operations are run out of Miami. I have tried on 6 different occasions to get in touch with a director of It's Just lunch to no avail. I have left messages, which have to date not been returned. I even spoke with Jennifer Pannucci, the owner of the Miami and Atlanta office. She was going to look into my account and call me back. Still have not heard from her. I have left her numerous messages since speaking with her. I am amazed at the lack of customer service with It's Just Lunch! I'm out $1300.
Christine of Las Vegas NV (11/17/07)
I paid Its Just Lunch $1500 to go out on 14 or more dates with matches they select. I went on seven dates, and will never go on another one through them. Several of the dates didn't match the criteria I gave them, such as an active lifestyle--goes to the gym. One guy was a scrawny construction worker who said he never went to the gym but is a friend of one of the consultants--doing some home renovation for the owner. My gut told me it was a favor date in return for his work on the owner's house. Another date told me that he has been asked to go on favor dates, and that he didn't even have to join--as long as he didn't tell anyone. The majority of the men I went out with were also very dissatisfied with the matches selected for them. I will be spreading the word that this is a scam. It has been a horrible experience.
I wonder how Nichole the manager, can sleep at night after taking $1500 from a single mother, knowing full well the experience is a scam. I have deep regrets and could have put that money into savings.
Cindy of Saxonburg PA (11/16/07)
I just wanted to make one last comment on my previous complaint. For any woman or man who is thinking about joining IJL, my advice would be to spend the money for the membership on a nice wardrobe and join Eharmony. The money there is well spent!
Frustration ranks up there. I am a social worker and work hard for my money in the helping arts. I believed in this company and hate the fact that I feel duped and misled. Never again!
Cindy of Saxonburg PA (11/14/07)
It's Just Lunch was a high pressure sale for me. The person in charge of the Pittsburgh office called me on a number of occasions to get me to sign up for what is Pittsburgh's Premiere Dating Service. Being a trusting person, I decided to go with my friend and we signed up together. Her dates have been a major disappointment also and she went on hold the same time that I did. We were totally disillusioned by the whole process, and both of us wondered if they had the quality men that they claimed that they did. We both paid a premium price for 14 dates at the $1300.00 price tag. We thought of it as an investment, that perhaps we would find the love of our lives in return. The last guy I went out with told me that he thought that they didn't really have people to match us with. He laughed about it, but I was beginning to think that he was right.
I recently had to cancel my last date due to a work related issue, out of town. The girl I left a message with never told the gentleman that I wasn't going to be able to make it, so he went to the restaurant and waited for me. I never showed up. He never was told. After she got fired from her job, I had a second chance with this same guy. Something major came up at home with me and I had to cancel again, giving the director in Pittsburgh enough notice to call him and let him know. About a week later I called to schedule another date and she told me that she would call me when something bubbled up. That was going on three weeks ago. Apparently nothing has bubbled up. I am enraged and furious that I have spent this much money on a service that has proven to me to be nothing but an image without delivering quality people to date. I want my money back and soon.
Linda of Evanston IL (11/12/07)
There was a total bait and switch between what I was told during the sales portion of the services and what they were able to produce. Reading the other stories it is obvious that they have an agenda to get you to sign up, but then don't produce what they said. I was told before I signed up that one guy was a perfect match for me and typical of the type of guy they had in their files. Naturally, the guy wasn't available when I signed up a day later ... and was told that he met my criteria but that maybe I didn't meet his criteria. This is a MATCHING service!! Do not tell me about someone that I would be interested in but who is not interested in me.
I said I would go out with any race. I budged on my age range as they could not produce anyone within my parameters. I went nuts when they insisted I go out with someone my own height. Perhaps that is not an issue with some women, but it is with me. I was told that I was too picky and would never find someone if I weren't willing to move on the height issue.
They obviously did not have men that met my criteria. There tactics were to beat me down and force me to compromise on what I wanted. I could have done much better on Match.com.
I just wish I would have read complaints online first.
Jennifer of San Rafael CA (11/05/07)
I signed up for the service after months of calls from their staff ensuring me that they had quality matches for me in my area. I was sold on the service with examples of men with whom they would set me up with only to be told after I joined that those men were on hold and that they were not available.
I was pressured into going on dates with men I stated clearly I would rather pass on and was told that I should give them a chance or they are really great....the first date I went on was so horrible that he could not even understand what I do for a living.
The service is supposed to be professional - that is why you pay the big bucks afterall - but, in actuality, it is totally ad-hoc. The checks are supposed to be split by the restarant to avoid unease...this did not happen on any of my dates and it made for an uncomfortable situation at the end. One of the dates there was not even a reservation made.
I have put my membership on hold because of the frustration. I do not feel that the service has listened to even one of my complaints or tried to rectify the situation.
On the whole, It's Just Lunch has been an incredible waste of time and money and a huge source of frustration.
I would recommend to anyone that they try their luck with Match.com or one of the other online sites that charge much less money and allow you a lot more flexiibility in your search.
Gina of San Rafael, CA (11/02/07)
I went to sign up for their services. I figured if someone was willing to pay that much money, they were serious about a relationship. I was assured that there were plenty of men to date and they would match me according to what I wanted. The first date I went on the guy was still married, the other two dates were over my age limit. I could have set these guys up better then them.
Also my friend did this service and asked that they do not set her up with any Indian guys due to religious beliefs. The first three guys were Indian. We both have our memberships on hold.
Janita of Atlanta GA (11/01/07)
Dear It's Just Lunch:
Please stop telling black women you can help them.
When I applied for your program back in 2000 or 2001 I was very lonely and having a hard time as a professional black woman meeting men. In the past, I had dated good-looking, well-educated guys but things had not worked out for a variety of reasons. Then I had moved to Atlanta a place known to have many more black women than black men (or men of other races open to dating black women).
So, when I called you I specifically made it clear that I wasn't sure you had a nice pool of men who would be good matches for me.
You said you did and, to add injury to insult, you said you had a light skinned man with green eyes who was available right now. As if that is what black women are dreaming of or something! (Oh, please, we like good-looking men of all hues; not just those who favor white people!)
Then you told me to come down right away? and bring your checkbook? and that we would get me started.?
Well, I know without question that you paid a tall, light-skinned guy to go on a pretend date with me (he was actually the ex-boyfriend of a girl I knew) and then you told me sorry, he wasn't interested but we have other nice guys and you paired me with two very unattractive, insecure men (one black and one white) who were nothing like the type of men I've always dated and attracted.
You took $1,000 from me and did this. I begged for my $800 back for the 8 dates that I didnt go on and for my dignity. You refused to give me back this money (you still owe me; you know you do!) Do you know how it feels to be used like that? It's as if I was a joke to you.
White America can't stand to hear this but this IS a racist country and we still have a long way to go in how we value color and race (in dating and in the overall world). We try to say that all the time and you shout us down with anger over even mentioning the word but we are the ones who have to deal with it day in and day out.
Please understand that many black women find wonderful men black and white who love them and value them (and, yes, frankly, many, black men prefer black women and some white men do, too, despite what you may think from the minority of black men who, deep down, have serious issues with women of their own race). But, it is still harder for us than any other group and you should respect that and not take advantage of that as a company and make money from it!!
Ill never forget how you used me. You should be ashamed of yourselves!
Mary of San Diego CA (10/26/07)
I signed upo for a year and only received 8 dates many of which were older than I requested.
Claudia of Los Angeles CA (10/25/07)
My complaints are absolutely similar to all of the other complaints logged by people on this site. In my case, a few of the men that I was connected with were not paying for the service and were brought in to fill a need. The coordinators are obviously trained to not respond to requests for refunds or any other complaints from their clients. In general, the business seemed like it could pack up and disappear at a moment's notice. I would willing be called upon to participate in any legal action against this company.
Girl C of South Pasadena CA (10/08/07)
First, I want to say that the headline for these reports is unflattering. IJL ANGRY WOMEN makes the lot of us sound like embittered haridons. That isn't fair.
When you spend $1500 on a matching service that is promising you 15 lunch dates in a year - and you are paying your freight at lunch as well - it is only reasonable to assume the service respects your wishes about the person you would like sitting at the table with you. It doesn't make me angry. It does make me want to encourage women to go big or stay home when it comes to paid dating services.
I am 50. A smart, professional, parent. I thought this would be a good, no pressure way to meet peers. I was assured by IJL folks that there were many executives who, like myself, wanted introductions to like-minded folks without bars and bytes.
I know my limits, so proximity was very important. I was told there were numbers of eligible men in Pasadena and Glendale. Nothing could have been further from the truth.
Mid-level managers who were still mid-level managers 25 years into their careers seemed to be the mainstay of the dating service. I met one good-for-me pick, but there was a little issue of children and his intolerance for same. Toward the end of my contract, I was set up with a man who admitted to being 75 - IJL told me he was 58.
It did not seem to matter whether I gave feedback or not. The dates were as random as my dart-throwing after a glass of wine. At a guess, I would say they just had many more women than men and that ratio dictated the selection. The selected dates were not a reflection of my requests.
The 'dutch treat' policy was just plain awkward. I am used to paying my own way, but the conversations were riotous. One fellow even asked me how much of our shared meal he ate so he could divide the check 'fairly'.
In principal, the idea sounded good. In practice, it fell short. I like blind dates, but I go for the exchange of ideas and IJL did not live up to the men like you promise. I have moved onto a more expensive service.
Lynn of Manchester CT (10/04/07)
I joined thinking this service sounds fantastic, six months and four horrible dates later I am completely disillusioned and very angry. They basically have provided me with breathing males that do not possess any of the qualities I told them I was looking for. The first date was to be with a Veterinarian, which would be fine however he was into collecting and trading baseball cards not something that appeals to be I declined the date the Director called me and said she hand selected this man just for me? would I please just go on the date. I agreed, I mean she did hand select him just for me.
Disaster #1, he was a vet who worked as a meat inspector, he was completely blind in one eye and partially blind in the other, he lived with his mother in the house he grew up in, his first words to me were how many dates have you been on? I said this is my first, he said this is my 3rd, how does this check thing work, we split the bill? Yes I said (thinking to myself you are already worried about the bill, we havent even ordered anything) the date went downhill from there. $40.00 and 1 later Im running for the door. Hand picked what a farce.
Disaster #2 Description given to me: Very nice guy, loves his dog, sends his dog to a spa- just think how he will treat you?. Ok I am an animal lover so I can understand taking really good care of your dog and I love going to spas. Ok Ill meet him. Older guy, think he may have been gay, liked to hunt water fowl. One of my requirements for a potential match is that he does not HUNT or posses a gun, need I say more. $100.00 and 2 hours.
This services has wasted my time and my money. $1,300.00 to join, $240.00 for dinners and a lot of time preparing and talking with men I have nothing in common with.
Zena of Decatur GA (09/26/07)
I signed up with IJL late last April after promises that the experience will be very rewarding and fun. Now five months later I got total of 2 OK dates and 2 total missmatches. I had several phone calls with diferent representatives and with the office director reassuring me that all is going to be well, but so far nothing more than disappointments and promises. I feel used and deceived.
Christine of Greensburg PA (08/29/07)
I recently signed up for the It's Just Lunch Service. Unfortunately I didn't read any of these reviews and went strictly off of the fact that it appeared on Oprah - therefore assuming that it would be a good experience. All I can say is - what a waste of money. The men that I went out with were very average. I stated that I wanted to date someone very attractive, fit and confident. I went on a few dates - the first, I couldn't even look at (very unattractive), the second - very average (I will admit that he was a nice gentleman) the next - again, not attractive. For the money that I spent it was not worth it. The director told so many lies to rope me in (how they were in need of women in my age range etc...). I came to find out that she told that to the men that I went out with as well. I dread answering the phone when I know they want to set up another date.
I called to cancel and was prepared to forfeit the money that I invested as well as their interview fee. I was told that there is a no cancellation/refund policy. If I can stop as many people from signing up for this service, I will.
Deidre of Celebration FL (08/20/07)
I signed up for IJL and I was to be interviewed by the manager whom I spoke to on the phone. When I arrived, the coordinator told me to fill out paperwork and that the manager would interview me in a few minutes. Within 10 minutes, the coordinator comes and tells me that the manager had an emergency and that she had to leave, so the cord. would be interviewing me. The cord. became real defensive when I asked to come back to be interviewed by the manager. I agreed to be interviewed by the cord.
I went on one date that was not according to my requirements. Then next guy did not show up for the date, I don't think there ever was a date. After that experience I asked to be put on hold. When I called back to resume my membership, they said they would be calling me back to set up dates. Three weeks went by and no phone call. Turns out they did not have my file, and had no record of me calling to resume my membership. I was told by the new cord. that things were a mess and that I was not the only client upset. I was asked to update my file. I thought to myself I would ask them to read my everything that was in my file. Of course they could not give me any detailed information that I discussed during my interview.
Kathy of Pavilion NY (08/03/07)
Did not provide any dates that matched my profile. Very rude and unprofessional. I paid alot of money and did not recieve the results I was promised. The dates were the total oposite of any thing I was looking for.
Robin of Denver CO (08/02/07)
I joined in September 2006 and paid $1,500. Shortly thereafter, without notice to me, the person with whom I met left the company. As a result, the personal service that is advertised no longer existed. This was a gross misrepresentation upon which I relied to my detriment. Thereafter, I was routinely sent on dates that were nowhere close to the type of man I was interested in or to whom I was attracted.
I took time out of my day to go back and meet with Leslie in early 2007. The matches were marginally better, but still not the caliber of men I am interested in dating. I asked that they refrain from sending me on dates that were not suitable, as I would rather wait for the right person --each time I was told that this was a good match. I think I was just sent as a front person so these guys had their quota of dates.
This service wasted my time with over 16 dates in 6-7 months. Each poor match resulted in the obvious emotional distress of forced conversation, not to mention that I work on commission so I lost money due to the blatant misrepresentations made by representatives of It's Just Lunch. I want a refund of my $1,500.
Kelly of Chicago, IL (07/30/07)
I contacted It's Just Lunch because I had heard good things. Unfortunately, I didn't speak with anybody that actually used the service themselves.
I've been on 6 dates so far and one is worse than the next. I'm not even a little bit compatible with my set-ups. They continually set me up with weird, awkward introverts. One guy was describe as blonde with blue eyes who has a variety of interests. I showed up and he was balding with gray hair. And outside of his lacking in looks, his personality was lacking and the conversation was painful.
I was promised that I would meet some really great people. So far I haven't met anybody I would ever want to date again. I don't even want to use the rest of my dates. I wasted $1,500 and 6 evenings with the lead cast of Revenge of the Nerds.
Karen of New York NY (06/25/07)
$1000.00 paid for private dating service by myself and two friends - we are all women had seen this organization heavily advertised and on TV shows like Oprah making claims of legitimacy for successful singles not interested in dating via the internet or the bar scene - we are all successful attractive - one is a former model-one widowed and two divorced all three were set up with the same guy who admitted he was not asked to pay a dime as the company has too many women and no men signing on for the service. He was asked to take each of us on a date - in the course of the first three months they would do the same thing to each of us... call schedule a meeting and cancel with the same excuse. The organization was started by lawyers, we couldn't get our money back but we all finally found out from the same Plant that he was paid to date us so the company could look legitimate. He outed the scam. We were robbed.
Lainey of Valley Glen CA (06/25/07)
This business ... cannot meet what it promises. The staff changes constantly, so the intake person you meet with is never there again within a month and after you've spent all your time w/them you wonder who and how they are fixing matches up with - since the person that got a sense of you is no longer there. It is all random and there are no men that I would want a second date with. You show up and look across the room for your match and think OH NO, please don't let that be him and sure enough it's him. It's dreadful. IJL also states that the restaurant where your match takes place looks out for you and knows that you're on a blind date - that has not been the case at all in my situation. I showed up at a crowded Beverly Hills bar/rest. to meet my match and I told the host his name and he said Well take a look around, we're pretty busy tonite. I said, It's a blind date - how can I take a look around if I don't know who he is? It's been absolutely ridiculous and the biggest waste of $1500 I've ever spent - while several of my friends are getting married from meeting partners on the internet. I wish I had looked on here before impulsively signing on to this bogus service - they should be ashamed of themselves.
Jeannie of Berwyn IL (06/12/07)
Thought IJL would be worth a try. Went to talk to Heather. Next thing I know I'm a member. They set me up with someone that I would have NEVER dated. Was going to quit but gave them another chance. Next date was canceled. Waited for a call for the next date. All in all I was told I would have at least two dates a month. Before it went on anymore I sent them a letter saying that this is not going to work out for me, this is not what I expected. Within the next few days I had several phone calls from Andy and Heather never taking no for an answer. All I want is my balance that is due.
Patricia of Reisterstown MD (06/01/07)
IJL has left Baltimore. All calls are forwarded to Miami office. When I demanded a refund, I was told I would have someone call me back. I was given another date and complained once again because there were absolutely no similarities. Again, I called and voiced my opinion that if IJL was not taking on new members in Baltimore, and I had a very new membership, that they could not possibly provide a date. They stated they had plenty of dates and would put me on the active list. Three weeks later I still had not heard from anyone. I filed with the BBB and sent a certified letter with my complaint and demand for a refund. The date the certified mail was signed for, I received phone calls from someone who wanted to make a date as well as Diane who said she was sorry she hadn't gotten back to me about my complaint. Needless to say, I have neither received a letter or a refund. My next step is to take them to small claims court.
This was a very expensive proposition, $1500 and one in which IJL cannot come through on their end of the contract. Going to ITJ after my husband died was a difficult decision; one in which I didn't have a ton of money to throw around. I have asked repeatedly for a refund. I am not interested in their pool of potentials. I just want my money back since they have failed to keep their end of the contract.
Parvaneh of Vancouver (05/30/07)
I just thought that I should provide some feedback regarding to the its just lunch service that I received. It was very poor! They had difficulty to set me up with A man! All I asked for was educated, not bald and between 35-42. It took them 5 weeks to set me up with one date.The second date was on the air for 4 weeks and I got so annoyed by their empty promises that I terminated the membership losing about $300. What is funny is that at the end they told me that I have high expectations.
The guy that I went out with told me that he paid an introductory rate of $300 or less and during the last two months I was his 8th date. He mentioned that he has introduced his male friends to the service with the same rate. My impression was that they dont have as many guys as ladies and that is why they could not set me up with anyone. Obviously their guys were busy dating other women! I
Bonnie of Irvine CA (05/01/07)
I joined IJL in Newport Beach, CA on June 6, 2005. When I completed my application I emphasized how important it was to me that I met someone who was a professional (like me), and an active ocean person who loves to sail, scuba dive and ski, and had the time and money to travel internationally. Most important, I wanted to date another Christian. In the interview I asked whether they had enough male members who would be compatible. Before I signed the contract with them, they assured me that they had enough men in their database to fulfill what I was looking for and quickly ran my credit card. I paid them $1300 in advance for 14 dates, based on their promises to provide compatible partners for me.
They require that you phone them to report in within 24 hours of your date. They told me that this was so they could get a better idea of what you did or did not like about the guy, and they could apply this to find you a more compatible date the next time. It all sounded like a great idea.
The truth was, they did not have nearly as many people in their system as they had told me.
Even after numerous complains during the next months, the matches they aligned me with became more and more incompatible and the dates kept getting worse and worse. They have not even come close to delivering what they promised.
Several times they sent me to one restaurant and my date to another. One of the dates never showed up at all. They gave me some lame excuse as to why he didn't show.
I expressed my concerns to them numerous times when giving my date feedback. They even offered to extend my membership to give me more dates. What good would that do? They couldn't deliver what they had already promised me.
Out of total frustration I put my membership on hold in October 2006.
In the middle of January I wrote them a letter outlining all their lies and demanded my money back in spite of a no refunds clause in their contract. I pointed out to them that I would contact an attorney and sue them for breach of contract if they did not refund my money, since they lied to me to get me to sign the agreement in the first place.
They send me back a letter telling me that they would refund my money in return for signing a non-disclosure that I would not go public with my story. I signed it, and waited for my refund. Now, almost four months later, still no refund. Additionally, they continue to promise to return my phone calls and never do.
This company is not qualified to be in the matchmaking business. The promises they make to the prospective members are for the purpose of putting money into their own pockets.
I am currently filing a claim in Orange County Small Claims Court asking for all my money back. I am also sending this report to the Better Business Bureau and any other place where I can get the word out. If I can keep one other busy professional from wasting their time and money with this company, then I feel it will have done some good.
Mary of Minneapolis MN (04/01/07)
I have had very bad experiences with this company - not following through and setting me up on dates with the SPECIFICS I have asked not to be set up with. I have given them feedback each time and they have not listened. These examples are the basics - like where they live, if they have kids, etc. Horrible experience. The woman I originally met with is no longer with them, but they will not admit this to anyone and lie to all of us. I will be happy to provide examples.
Wasted money, wasted time. Most of the men I have gone out with through them have had the same complaints.
Yvonne of Elsternwick OTHER (03/07/07)
I called again to specify that I was only interested in meeting men of my religion, being Jewish. I was told on the phone that this would not be a problem and to come for the interview. We spoke about this again and again, because I did not want to waste their or my time. Before I knew it they got me to sign and pay for 6 months, being 8 dates, which was plenty , as I could not afford 12 months membership and did not want that long.
I had one date, which of course was not Jewish. I called Melbourne office of “It's just Lunch" to inform them that I now want to be set up with a Jewish man, as they promised. I was asked to be patient and to wait that they would have someone for me soon. And that if nothing would happen; I will be refunded my money.
It’s been two months and no dates. I called two days ago and informed them that I did want my refund and was informed that she would advise the manager and they will see. I called them again today left a message and of course no one called back. I feel that I was lied to just to get the money; they have no Jewish men on their list, maybe one or two but not in my age group. I can't afford to just throw away money, which was over $500.00 and be told to wait and wait. I feel that they say whatever comes to them to get you to join and pay, and afterwards, there is no one to speak to.
Karen of Centreville VA (02/22/07)
For the amount of money that they charge (I paid $1395 for 12 months or 16 dates whichever came later) they should pay for the date, not the client. The dates they sent me on did not meet my basic criteria. I was specific on my form that I did not want to date someone who was separated yet one of the dates they sent me on was someone who was in fact separated. After the first date they sent me on I would get a call from them on average once every two months.
When I would call them back to give my feedback I would never get an actual person. I would leave a message and no one would call me back until the next time they wanted to set me up. I have a hard time believing that the men they set me up with paid the same rate that I paid considering the line of work that they were in or the way they carried themselves.
The last straw was was around Feb 2006 when they set me up on a date with someone who was older than the age range that I specified but I agreed to meet him because I was told he was young for his age. When I met him he looked like Santa Claus and he had brought a friend with him on the date. When I asked him about the friend he said he was just giving him a ride from work, yet the friend went and sat at a table in the restaurant while we were at the bar.
Laura of New York NY (02/15/07)
I signed up for It's Just Lunch because they promised to introduce me to similarly professional, well educated, like-minded people. They introduced me to three people in total: two of whom did not match my education, economic status, or outside interests. The third person they introduced me to turned out to have a form of autism that prevented him from engaging in normal social interactions. After that, I just gave up on IJL. Besides that, there was a constant turnover in their office and it was obvious this was not going to work out. I can't imagine why I'd ever have paid them $1200 for any of that.
Janice of Norristown PA (01/25/07)
I listened to their pitch, but being a paralegal, I had questions, and after the meeting I wanted to digest the information because I knew I'd have even more. I asked to see a sample contract so I could review the fine print if you will. They did not want to give me any contractual documents to review outside the office. I said fine, I'll go home and think this over and call you back with questions. Before I left, they indicated that their 'special' was going to expire soon and that I could just leave a check. I didn't want to do this because I wasn't even sure I wanted the service, so I lied and said I'd left my checkbook at home.
They immediately pressured me to give up money anyway, volunteering to have a courier come to my office to pick up the check the next day. This, of course, immediately set off alarm bells for me. However I played along, pretending we would arrange the 'courier' after I'd had a chance to come up with my questions and gotten satifactory responses. Still, they pressured me to sign then and there.
Melanie of Chicago IL (01/19/07)
The Chicago city franchise made me a lot of promises to get my money, but then they did not deliver. I am a successful attractive professional, and the men they have matched me up with are nothing like they promised. I paid extra to be put in both the suburban and city IJL database. But since I signed up with the Chicago branch (and paid them), the suburban franchise doesn't even seem to know about me (even though I paid $500 more).
Shannon of Murfreesboro TN (01/15/07)
Add another disillusioned customer to the It's Just Lunch experience in Nashville. My thought is the company philosophy is universal, the rah-rah aspect, the milk as many as you can, and then it's the luck of the draw as far as the group of available men in your area. I joined after moving here late last year, thinking that it would be a good way to meet new people who had something in common with me. The first date was someone younger than I am, when I had clearly stated that I wanted someone a little older and stable. This young man was ill kempt, unsure of what he wanted in life; definitely not a match!
The second guy was so depressed he readily admitted that he wasn't emotionally equiped for a date. He was the opposite of me in every way, hated anything intellectual, low energy. The third guy was someone who I may have actually gone out with from my own selection, except he had a drinking problem and a raging case of negative thinking.
The fourth date was comical. He told me things like Charity is organized crime and that Clinton had the right to his dalliance with Lewinsky because he had power, and power trumps all. Moving right along....
The final straw came last week. I was set up with a guy who was billed as a pathologist ( Oh, great, a smart one!), into classical music, a real man about town. It turned out that he indeed works at the pathology lab, but as their WASTE DISPOSAL guy. He is a high school graduate, again readily admitting that he never had the drive or discipline to go further. People, please!
Joanne of Bel Air MD (01/12/07)
As a professional consultant, I believe that when a client hires my services they should expect top quality results or a refund of their fee. The IJL service does not provide the quality service it advertises for matching single professionals. The dates I have been provided do not match my economic, education, or my specific interests. As part of the feedback agreement I regularly contacted IJL to discuss what was good and not so good.
After my third date, I informed the counselor that based on these three experiences if these were the types of matches that I was not interested any longer. The next dates was better but it shortly reverted back to mis-mataches.
Examples include:
1. Two dates were retired living on fixed incomes.
2. One of the date's language was foul and quite distasteful. He also repeatedly called me when I did not provide him my number and after the third call, left a very nasty message. When I reported this to IJL, I was informed they cannot do anything about these types of situations.
3. Generally, my so-called matches spend a fair about of time complaining about their previous relationship.
Counselors have repeated ignored my feedback and brush off any responsibility for the bad behavior demonstrated by their clients. It does not appear counselors do a good screening of potential clients. Counselors change frequently without any introduction of new counselors. It appears they are more interested in the fee. I feel that the fee, I paid was a major waste of money. I could find dates like these on my own.
I must be clear that I did not enter into this agreement expecting to meet Prince Charming, what I expected was to meet quality professional people of similar professions, interests, and education. I feel that IJL mis-represents their available client list and their business by their actions in screening. I feel that I was misled as to what the service would provide.
I spent $1200 on the fee to IJL.
Susan of Amarillo TX (01/03/07)
I signed up with this dating service after paying $495 and was guaranteed 6 lunch dates within 6 months. After 2 months, I heard nothing. When I tried to call, their Lubbock and Amarillo office numbers were disconnected (originally went thru Lubbock as there was no office in Amarillo but there supposedly is now). I filed a complaint with their headquarters and Better Business Bureau and suddenly they called with a date.
He was made to sound like this great guy who was SO excited to meet me. We set up the lunch date and I was told I'd receive a reminder call the day before (I did not and neither did he); that reservations would be made at this certain restaurant (they were not made) and a follow up call would be made a day or two after the date (a week later, no one has called).
I had to try to keep the conversation going--he had the personality of wet cardboard. Not only that, but he wasn't the least bit interested in being there from the very start. All he talked about was ways of hooking up. He told me his daughters didn't want much to do with him after the divorce (which tells me a lot right there). He hurried thru lunch and then said he had just started seeing someone and thought he would stick with her for awhile. So it was not only a total waste of my time, but it was obvious he was just seeing if he could get something better (whatever his criteria was) then he'd be willing to dump the other one.
K of Milwaukee WI (12/29/06)
I have let my membership with IJL lapse because it was just not worth the time and expense of the thoughtless set ups. I am a well educated professional woman who joined as a means to meet some potential friends without the bar scene, etc.. The staff was in a constant state of flux; no one seemed to last long. One particularly terrible match had a Circuit Court record including over 30 offenses! The staff said that was not recent and that he seemed OK to them. There are no better safeguards with this service than in random meetings. IJL is a shameful business. I was given the same lines reported from many others. I can think of 4 people RIGHT NOW that would be PERFECT! Icky doesn't begin to describe the experience. I could have gone on vacation, bought some shoes, and come out feeling better!
Carol of Smyrna DE (12/21/06)
I had joined IJL with the promise and legal signed contract to meet someone that met my standards: Youthful looking, in good physical shape, clean shaven, and employed. However, I had met a gentleman who was much older looking, late for our meeting, not shaven, and skinny as a rail. The next gentleman that I met was very overweight, very balding, and looked 55 years old plus. I have wasted $1,500.00 in membership fees.
Ellen of Portland OR (12/18/06)
They advertised and emphasized, "it’s about an insightful, professional IJL staff member hand-selecting appropriate matches based upon your desires, goals, motivations and our instincts." The “dates” they set me up with is far from what I specified (something as basic as height and weight). There was even one date that talked obsessively about their failed marriage since this person just signed the divorced paper 2 weeks prior to our date.
I was so horrified that I had to put a hold on my contract after 4 months with IJL, not go on any additional dates, and just let the contract expire. IJL cost me money and time, and worst of all, a string of really bad dates. I paid $1245.00 for one year, and only used the service for 4 months because it was THAT terrible.
Dee of PA (12/12/06)
After hearing radio advertisements for It's Just Lunch, I decided to contact the company for additional information. Despite repeated phone calls and e-mails, no one has contacted me. They do not answer their phones or respond to messages left on their answering machine. They also will not respond to e-mail inquires. I have tried to reach this business for over two weeks. This company continues to have radio advertisements and send advertisements via e-mail -- for services that apparently do not exist!
Cherie of San Lorenzo CA (12/08/06)
I paid over $1500 to be set up on dates with working professionals who have similar interests as me. My requirements were that the guy is a Christian, that he lives in the Bay Area and that he is divorced (not in the process of a divorce). What a scam. I was set up with a guy who lived in Portland and liked to have people to have dinner with when he was in town. I was set up twice with an alcoholic and each time they had us meet in a bar.
I was set up with a guy who didn't go to college who makes his living hauling away other people's junk. I was set up with 2 guys that were in cults (not Christian). I was set up with a guy who was best friends, business partners and sharing a house with his ex wife. I was set up with a guy who was in town taking care of his sick dad and lived in Denver (of course they told me he lived in San Francisco). I was set up with people who were not divorced yet and with one guy who was 10 years younger than me and was getting ready to move back to Texas because he missed his mom.
I still have dates left that I have paid for but informed IJL that they were wasting my time. IJL has an amazing amount of turnover in their workers, they don't return phone calls and never follow up when they say they will. It's funny because they will call immediately to try to get more $ out of you but once you give them a check they won't respond to your requests any more.
I wasted over $1500 and a lot of time and effort
Caryn of Tucson AZ (12/06/06)
I signed up for a six month dating programs with It's Just Lunch. During my interview I was told that if they did not do their job - finding me matches I was entitled to a refund. I was told that there were plenty of people for me to go out with. I was told that they did not send a person out on dates with people still going through divorces - well guess what my first date was - someone going through an ugly divorce and it was not pleasant. In addition to the above they were actually trying to sell me dates with men over 13 years older than me - even though I had asked for those in my age range.
I was told that there would be plenty of matches for me - to put it short - almost a year later - after being put on hold by them for a few months - I have finally completed my 6 dates - which means they don't have to bother with me anymore. Was there a follow up call after the last 2 dates - no. Prior to this I told them I was really unhappy with their service and I wanted a refund. They told me there was no refunds - and the contract said I agreed to go out on six dates or terminate after the end of the contract - which ever came last. I told them I was lied to - and that was where it was left. Most of the men I have been out with have had similar experiences. To
Summarize: They lied to me about the amount of people that are available for dates to hook me in. They lied about refunds so read the fine print on your contracts. They are constantly turning over their staff - so often one is dropped in the process or one should be prepared to deal with at least 5 new match makers. They do not follow through.
Colleen of Calgary Canada (11/29/06)
I ahve been reading articles from your site about It's just lunch dating service. I should have looked before I got involved. I am running into the same situation as the people that have complained already about them. I fortunately only signed up for the introductory offer and have only been ripped off for $200 and one very expensive lunch. The professionalism is lacking, the conduct of these people is deplorable, and the clients that they try to set me up with were poor to say the least.
I only went on one date and Candace literally bullied me into taking the lunch. The restaurant was very expensive and the date was nothing like we had talked about.. obviously no thought went into the service. When I called to complain I was yelled at and told that I was not an open minded person. I was told that if I didn't change my attitude that my contract would be severed with them. she suggested she would give me half my money back which I see doesn't happen to most.. I am just waiting now to see how long it will take for her to contact me again. It has been over 3 weeks since my first date.. If you want to add my name to what seems like a growing list of people that have complained you may do so.
I am humiliated and embarassed -- I am a professional person that really got caught in a scam. I should have know better.. but I would like to see some consequenses for their horrible business practices
Susan of Amarillo TX (11/29/06)
I signed up for this dating service back in September 2006. They gave me a phone interview and charged my credit card, guaranteeing me a certain number of dates (6, I believe) within 6 months. I sent a signed contract back to their office in Lubbock, TX, because at that time there was no office in Amarillo, TX, where I live (they assured me they had plenty of clients in Amarillo). It has been over 2 months and I've not heard anything. I just tried to call their office number and got a recording that the number was disconnected. They also now advertise an Amarillo phone number, which was also disconnected. I called the company headquarters number for a direct connection to my area office and still got the disconnect recording. I called and left a message with the public releations dept at the company headquarters. I am a struggling single mom and I cannot afford to lose the kind of money I invested in this service. If they are no longer working in my area, I want my money back.
Debbie of Jacksonville FL (11/13/06)
I worked for it's just lunch for a couple months. Everything that has been written is true. I was told to sign up anyone willing. They will not go on a date until the 3 business day to cancel has passed, and then they are sent out with whoever needs to go out because they have not been out lately. They are matched by someone that has never met them or their prospective date. I was interogated on every client I did not sign up, asking why.
I was embarrassed to work there. Furthermore, when I left the company, they did not pay me and they thought I owed THEM for training....training which includes sitting on bouncey balls to appear to be a cheerleader. The training includes how to deceive the customer and tell them that you have hundreds of clients. You are told to not take african americans and people overweight. You are told not to take women over 50 years old., you can take men of any age because they date younger women... and you can give them more dates in writting. This business is an outrage, preying on lonely people. I am ashamed and embarrassed to have ever worked there. I hope they go out of business.
Kelly of Raleigh, NC (10/30/06)
I was just about to sign up for a membership with IJL when I stumbled upon the complaints online. Wow!
I would love to find someone like the guys who responded on this website. Finding a gentleman who is interesting and fun and can carry on an intelligent conversation is rare. Too bad we can't exchange emails on here! No IJL for me thanks!
Laura of Chicago IL (10/27/06)
I had this uneasy feeling about IJL, but I kept doubting myself and thinking maybe I was being paranoid. Then I got feedback from other victims of the IJL scam through a blog and now I feel totally taken. My experience has been nightmarish which culminated last Friday when my date never showed up! Ironically, this was the best date I had with the organization. What they promise and what they deliver are two different things. I went on 12 dates and 11 were awful. According to other respondents, they even hire men to go out with women because the organization is 75% women! How can they get away with this?
Basically, I am out $1500 plus the money I spent on drinks and meals; more importantly, I can't get back the time I spent getting to the loop, waiting at dismal restaurants, and making conversation with uninteresting men.
Cathy of Phoenix, AZ (10/26/06)
I have just had another date set up by someone at IJL who has never met me. This is the 4th person I have dealt with since becoming a member.
I believe that this is a totally numbers-driven company. They send you out on as many dates as possible to use up your membership. They show no concern about if you would have anything in common with the person. I am not sure they even read your profile, since they have tried to send me on dates with married men and men with small children, both of which I stated I was not interested in. Now I seem to be sent on dates with "my father"!
This company has no interest in you or your profile - all they want is your money.
Jayme of Hollywood FL (10/26/06)
After the first date I called and stated that I did not want to pursue the service. I had not signed a new contract. (I was a prior customer) Rachel attempted to set me up with a different person. I refused. Even though I repeatedly stated I did not want to use the service the company debited my checking account. There was no contract and the debit came after I stated I did not want to use the service.
Christin of Alpharetta, GA (10/17/06)
I joined It's Just Lunch under the expectations that this was a personalized dating service for busy professional people. I'm very busy, but not desperate.
After several hang ups with the first few scheduled dates, I was sent out to meet the first person at a place that was not open at the scheduled time. It happened to be on a weekend when there was no one from IJL to contact. I have found that the staff is very disorganized with returning phone calls promptly, and has provided misleading information regarding the potential matches.
I have been sent out on 3 dates, none of which were compatible with me. I waited to hear from IJL after the third date regarding the next potential match, but did not hear one word. I do not feel the matching is sincere and personalized, but rather based on random stastics on paper. I did not pay $1300 to be set up with random indiviuals whom I have nothing in common.
I was under the impression that the staff would take more time in actually getting to know me and my personality in order to match me, but this has not been the case at all. I have been very dissatisfied with their matching, correspondence, and ability to resolve issues in a professional and timely matter. They can't seem to understand why I do not wish to participate in such a disorganized, unprofessional, and robotic service.
Donna of Miami FL (09/14/06)
I became a member of "It's Just Lunch" dating service on 8/21/06. Their coordinator Lauren notified me of my first "date" named Jim. She told me the date, time and place. Mind you, I do not live anywhere close to this vicinity but since this was a new experience for me, I thought why not! I arrived on time to meet my "date".
I stood there waiting for fifteen minutes looking for this man as he was described by Lauren. Finally, I asked the hostess if anybody by the name of JIM had checked in. Going around the bar and asking every man if their name was Jim was not my way of resolving the situation. A half hour approached and still no JIM!
After more time passed, I left. I called Lauren and left her a not-so-nice voicemail message at 8pm. She or her superiors did not even have the decency or courtesy to call me back the next day and explain what happened. All I know is I was made a fool out of and humiliated in public. I will be filing legal action and notifying the media of this company.
Melissa of Fort Lee NJ (09/13/06)
IT's Just Lunch is a dating service. You pay a fee up front for 11 dates or one year whichever comes first. They agree to match you with people that have criteria you specified. It's been 3 years and I have had 5 dates. Months go by and they either cancel a date or do not call at all. They likely do not have candidates for dates and I believe they make up stories saying that the one they planned to match you with, cancelled. Essentially they deliver the service not in one year but in years and years. When I asked for a refund the check bounced!
Susan of Fountain Valley, CA (09/08/06)
I signed up with IJL in May 2006. They said during the initial interview that they had many men that fit my profile and that I would be matched immediately. I was promised at least 14 dates over the 12 month contract.
They did set me up on the first two dates without issues. I gave them feedback and then they forgot about me. The 3rd date was with a man that didn't want to use the service anymore and didn't meet my criteria. For over 1 month I waited for another match and a return phone call.
I had a major discussion with Lisa about how poor their/her customer service was and she promised to set me up again. Another couple weeks pass and I am set up with a guy who does not meet my criteria - yet again. Now, another 4 weeks has gone by and they just called me with a match that is not a match.
The men that I have dated all state that they are innundated with potential dates. Hmmmm? The month that they did not contact me they say is due to short staff issues in their office - and they just missed matching me. Sounds like I'm not getting what I paid $1,500 for.
Susan of Milwaukee WI (09/06/06)
I signed up for this dating service that I thought had a very good concept and idea to it. I'm very busy and not desperate. I also thought because I'm in sales this would be good for networking and meeting new people and was I wrong.
This was one of the most embarrassing and humilitating experiences ever. The people that they describe to me were not nearly close to what they said.
Caryn of Denver CO (08/23/06)
This is a dating service that promises on thing to lure you into their expensive service and do not deliver. The matches never were close to what I was asking for. I tried numerous times to get a refund and they refuse to address your concerns and will only place your memebership on hold. I would like a refund of $1500.00 for services that were falsely advertised and misleading.
I would like a full refund in the amount of $1500 which is what I paid for when I joined in February 2005. I have been in a Hold mode since September of 2005.
Marie of New Orleans, LA (08/03/06)
I was in the Nashville area after Hurricane Katrina devastated New Orleans. I joined It's Just Lunch to meet people when it seemed I would be there for awhile. I explained that I intended to return to New Orleans if possible and was told I could transfer the membership.
I had one pleasant introduction through IJL and was called back to my job in NO the same day. Almost a year later, IJL's New Orleans franchise is not operating. I've contacted the Nashville office several times asking for a refund of most of my membership fee ($1500), which has been promised but has yet to arrive.
This business has taken advantage of a tragic situation and has been unwilling to do the right thing.
Kaye of Brandon FL (05/18/06)
On March 1, 2006 I made the huge mistake of joining It's Just Lunch (a professional dating service) in Tampa for $1,195. The woman mentioned above is the franchise owner. On May 2, 2006, I sent her a certified letter demanding my money back for insufficent service. I also notified my credit card company that I am disputing the amount. To date I have heard nothing from Ms. Fernandez. I am extremely dissatisfied with the service that was promised (supposedly providing me with 7 dates in 6 months). So far I have had one date (not my type as requested with the gal I interviewed with initially). The entire staff has been replaced in the Tampa office. I only wish I had found your website before joining this scam. ... I guess my next step is small claims court.
K of Milwaukee WI (04/26/06)
I joined with a friend and was told that there were "hundreds" of "professional" men in the Milwaukee pool. I soon found that wasn't true when my dates were unprofessional and not at all what I mentioned looking for. The director who sold me the membership couldn't have sounded more scripted and I should have known that what she was saying couldn't possibly have been true but like everyone else on this site it was a matter of hope, I really just wanted to believe that it could be.
The straw that broke the camel's back was when my friend went out with a man who was very nice but had cerebal palsy and lived in a trailer with a couple of his siblings (yes, that is the truth, I know it doesn't sound like it at all but it is). I'm not sure what he did as a career but it was definitely not a professional position of any kind. I wanted to cancel my membership immediately for fear of being set up on my own date with him or someone like him and was told there were no refunds PERIOD. I said I would contact the better business bureau which didn't even faze them. All in all it was a TERRIBLE experience and an enormous rip-off.
Amy of Philadelphia PA (03/10/06)
I joined It's Just Lunch in good faith hoping to meeting men that might become friends and companions. I wasn't looking for the love of my life, just someone to pal around with. I was interviewed by what seemed to be a very poised young woman who asked me all about my likes, dislikes, etc. She promised me that she alone would be responsible for setting me up. I did ask if they had a suitable pool of men in my age group who also met my other requirements. She promised me they had lots of wonderful men just like what I was seeking.
I had specifically told IJL that I liked men who were very youthful artistic and active, and specifically said I wasn't great with corporate MBA types. "No problem" was the answer. I got a call for a first date with Mr. X. Mr. X looked like my grandfather and I think had a drinking problem. He was retired, had been a corporate guy all his life, was an engineer. Let's just say the only common link I could find was that we both were breathing.
After the date I called Maria to ask her what she was thinking. Maria wasn't there, Maria was on vacation, "not sure where Maria is"...finally after about 5 calls of stalling and lying I was told Maria had left. I called the owner and told him that this was completely unacceptable, now no one there knew me and I didn't think I could get the service that was promised. He arranged to have me come in and meet with Marisa, Maria's replacement.
Again, I had a long interview. Went into much more detail on likes, dislikes and requirements. One requirement was a BA minimum, preferably someone with a graduate degree. I also told me that I wanted my membership to begin again at that point. I had joined for 3 months (guaranteed 3 dates). I felt because I had been lied to and because obviously Maria had not been personally matching me up that a new start was fair to both the company and to me. Marisa promised to get back to me on that.
Meanwhile, the first call I got was to meet someone who only had a high school education. I declined. I called Marisa to ask about the restart; she left a message for me saying that they couldn't do a restart. I called her again and left a message saying that that was unacceptable. She left me a very snippy message saying she'd spent so much time with me and I'd had one date already and she had someone terrific for me to meet. I called back and told her that was still unacceptable and that I was calling my lawyer (if not the DA's office).
Meanwhile she had arranged another date, telling me how wonderful this man is. I went, he didn't even show up. Or if he did, decided he didn't want to meet me. It was in a crowded place, so I'll give the date the benefit of the doubt. However, I spent a half an hour waiting and left. I did call the office and reached the owner. In the course of talking about missed connections, I repeated my story about my dissatisfaction with the service. He pretended we'd never talked before, and claimed no one lied to me. I told him that if they didn't start my membership over I was seeking legal recourse. I haven't heard back from them yet, but this was last night. Given what I've read on this site I'm tempted to go forward with legal action.
A of Miramar FL (01/31/05)
I signed a 1,500 dollars contract with ITS Just Lunch, in October 2003, this company promised to deliver professional and result service. Their sales speech sounds very promising, telling clients what they want to hear. When I filled out the questionair specifying what I was looking for, the representative advised me that there were many man fulfilling that criteria. This has been very far what I have received.
I requested a refund 2 weeks after signing my contract since the person they match me up with cancelled 2 dates in 2 weeks for which they requested money in advance, I really wish I checked this company before signing up with their service. I gave the representative very specifics requested for gentleman I wanted to go on dates with. Beside setting me up with someone who cancelled dates with me 4 times they insisted on matching me with specific guys that I was not interested in, not taking into consideration of my requests even though I insisted.
"I" of Washington, DC (1/5/06)
I have a number of complaints about IJL. I believe IJL misrepresented their services, their pool of candidates and their ability to meet my criteria.
My contract indicated 16 dates or 12 months (whichever came later) but between August and December, I had 2 dates. This trend indicates to me that "IJL is unable to provide clients with the number of introductions agreed to under Client's membership" (per contract).
My understanding was that IJL was designed for busy people however the onus has been on me to be proactive, to follow up, and to get details on potential matches. The quality of the service provided has been substandard and the IJL representatives have been very unprofessional, pushy and rude in dealing with me.
I have made numerous attempts to resolve these issues with IJL directly. I have been passed around from representative to representative and have spent most of my time re-explaining the issues as none have taken the time to familiarize themselves with my concerns or case.
Jennifer of Lawrenceville, NJ (11/20/05)
I received numerous calls from "It's Just Lunch" after checking out their website about a year ago. I was promised that if I joined I would have many dates and potentially meet my mate. I was asked, "Wouldn't it be worth $1,500 to find the right person for you?"
In 7 months I only went out on 4 dates and 2 of those were disastrous. They obviously hadn't listened to anything I said in my interview. Every time I called to speak to my counselors, I was directed to their voicemails. I never spoke to either in person, which I find to be poor customer service.
Louise of Alhambra, CA (11/9/05)
After hearing about IJL, and not wanting to post my photo on an Internet site, I decided to join IJL. I am a very attractive divorced mom with a demanding career and since lunch is the only time I have to meet anyone, the program sounded ideal.
I joined in August 05 and was immediately promised several matches. The "ideal man" (close in age, handsome, same ethnicity, same interests) was "never in town", so I was sent on two "mercy dates". I tried to make the best of it, but I would have never chosen these fellows on my own. One was substantially older, unemployed and lived with his mom and the other was much shorter (I am 5 feet tall and could look him in the eye), heavier than described and had some personal problems.
This past weekend, I received notice that the IJL office I dealt with is filing bankruptcy. What a relief, I won't have to go on any more Dutch-treat mercy dates, but I have lost $1,500.
Danice of Birmingham, AL (11/1/05)
I joined IJL on August 9, 2005. To date, I have had 1 date that was certainly not a "match". I have had 2 dates cancel on me in less than the required 24-hour notice. After numerous conversations with the Director, she admitted that they mismatched me on the first date.
Last week I was scheduled for a date on Friday, but didn't get the call until noon. Since their policy is to confirm dates 24 hours in advance I refused to go. The director left me a rude message today saying she had turned my file over to the owner who might get back to me next week.
They have my $1500 and I have had one unacceptable date in three months. I am NOT going to let it go until I get my money back if I have to spend it all on an attorney!
Budge of Annapolis, MD (10/24/05)
I had a BAD experience with IJL a few years ago and was recently given a membership to the DC office as a gift. After 4 months I have yet to have one date and want my money back.
One major complaint is the expensive choice of places to meet. Like I want to meet a blind date at the Ritz??? Also, based on my experience, the description of "athletic" means 20 pounds overweight.
Another problem is I want to do LUNCH but every time they call, the date is set for drinks at dinner, which I refuse to do. The name IJL is a misnomer and needs to be corrected.
E.B. of Los Angeles, CA (10/7/05)
Don't do it! It's a trick! The director spent an hour getting to know me and was confident she had many men that were perfect for me. She said she wouldn't accept my check if she couldn't match me up. To date, I have gone on 11 dates, and it's been over a year since I joined.
It appears the ONLY criteria that was used to match me was my religious preference because for the life of me, I am thoroughly perplexed as to why IJL thinks THESE 11 men were appropriate matches for ME. I have repeatedly been set up with guys well outside of the 10-year age range I indicated as acceptable, and have consistently been "misinformed" about their ages. Last night I was set up with a guy that was well below my bottom age limit, AND he was told that I was 3 years younger than I am!
OVERALL, the entire experience with this agency has been a complete disappointment. There is no rhyme or reason to their matching. I have wasted $1200.
Kay of Alexandria, VA (8/18/05)
Circus music should play when these guys pick up the phone, because in my opinion this office is full of clowns! I signed up in the San Diego office and was reasonably impressed with their ability to match me. So, when I relocated to northern Virginia, I thought that paying the transfer fee was a small price to pay to meet new and interesting people through this service. I was wrong. Dead wrong.
The matches they set me up with were, for the most part, excruciatingly painful. Out of the six dates I went on, only one came close to meeting my criteria. I have one degree from an Ivy and a master's in progress from a top-rated school -- I was sent on a date with a guy who used double negatives, expletives, and who couldn't understand the menu (it was in English, and he's a native speaker) and therefore declared the restaurant to be horrible.
He then decided to tell me how women don't have to work for anything in life, and that they get handed opportunities left and right... needless to say, the date ended soon thereafter.
They have also messed up reservations at restaurants (I arrived and they had no record of my name or that of my match), booked dates without my confirmation resulting in my having to make last minute schedule changes to prevent standing up my match, and they have even given me a different location/time than what they told my match. Imagine my surprise when I got a phone call asking where I was when I was unaware I was supposed to "be" anywhere.
I believe these guys are the carneys of the dating world. They promise you a prize, but the game is rigged squarely in their favor. They get $1000+; you get nothing but aggravation and awful outings with random people.
Damages: If I had saved that $1,200 and put it in an interest bearing account, I'd have been far better off. At least I'd have something to show for my money.
Jane of Forest Hills, NY (6/28/05):
I signed up for an "exclusive," expensive dating service with "It's Just
Lunch" (IJL) in October of '04.
The person that initially interviewed me virtually grabbed my $1,000 out of
my hand and promised me she had numerous candidates for me. In fact, she
said she could think of four men off the top of her head at that very
moment.
To make a very, very long story short, I had four dates in 7 months
(I signed for a year), and these men basically became my "three dates from
hell." One made me cry with his arrogance, another was three times my size
and one was simply not my type, with the exception that we were the same
age, period.
With continual dissatisfaction, I wrote the IJL three letters, which I sent
certified. Finally, I met with the director. She swore to me that if I gave
her just one more chance, she promised to find me a great guy. To appease
her, I agreed. (Imagine me, trying to appease her). She also asked me to
please only deal with her, as if she would be the one to solve my romantic
woes.
This was in April '05. The director called me a week later. "I'm soooo
excited. I found the greatest guy for you." Well, needless to say, "Mr.
Great" did not even exist because after three weeks of phone calls with the
IJL, I realized that they were simply "jerking me around."
I finally told them to please give me the refund they promised me. They kept
$200 as an "administrative fee." In the end, my cost for three dates was $220
each, not including the cost of cabs and all the other costs associated with
meeting "Mr. Great."
Monetary concerns aside, I feel so relieved that my relationship with IJL is
over. I have signed up for an online service for just $24 a month and I now
have my pick of many great men. Now the singles scene in NYC doesn't seem
so bad after all.
Michele of Denver (11/23/04):
I feel like I was intentionally deceived. They promise personal, professional service catering to your dating desires and deliver a mundane, completely inpersonal service. I had basic dating criteria that was rarely, if ever met. It is obvious that the people setting up the dates haven't met the clients, they simply read from the fact/interest sheet.
If I didn't ask questions, the information was not volunteered. When I balked because the person clearly didn't meet my requests, I was cajoled and belittled into going on the date anyway. When I called to complain and to try to cancel my service, I wasnt even granted the courtesy of a return phone call.
I paid $1500 for a service that was deivered. They will not offer a refund, I have 8 months left on my contract and would rather lose it entirely than continue to subject myself to the poor service and bad dates.
"L" of New York NY (11/16/04):
This service claims to do be a matching service between busy professionals. They take your money in advance, they ask you to sign a release form and after that, you get dates that you wish you could forget about. Their clients are not what they claim they are ... overweight, much older than the age they claim, some unemployed show up as "best matches of your life ..."
It's a very depressing experience, especially if each date is costing $200.00 or more.
Rita of Longwood FL (10/19/04):
I joined It's Just Lunch after a very convincing speech from one of the so called "advisors". Although once I got into the place, I was placed in a small room to view a video about the organization. She then spent one minute giving me a questionairre to fill out. When I was done, she took about 5 minutes to "interview" me and about 20 to discuss the payment.
Oh how I regret writing the check. She told me that I could back out and get a refund if I was unsatisfied. The dates were a joke. They obviously never referred to any information I gave them. When the last date neglected to show up at the restaurant, I called the company and told them I was unhappy and wanted a refund. All she continued to talk about was the next date. I told her I wasn't interested. I was set up with a person and they neglected to tell them I had children. When he found out he canceled.
Finally, I called and spoke with the owner. He knew how disgruntled I was. He asked me if I would give him 4 more weeks for him to "personally" work on my file and then I could get a refund. I said, could you put that in writing? He said no, that he was a man of his word. That was a Friday afternoon. He then set an appointment with me for Monday at 10 to discuss things. I showed up, he didn't.
The girl I met with was nice and she proceeded to set me up with a supposed great guy. This ends up being the guy who doesn't want to date anyone with kids from 2 weeks prior. I then told her very nicely that I just was unimpressed with any of this and wanted my money back. She excused herself and called the absent owner. | 
IJL Consumer Complaints